Master Index Book - Budapest University of Technology...

BCM50 2.0Business Communications Manager

Document Status: Standard

Document Version: 01.01

Part Code: NN40020-101

Date: September 2006

Master Index

Copyright © Nortel Networks Limited 2006

All rights reserved.The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.Microsoft, MS, MS-DOS, Outlook, Windows, and Windows NT are registered trademarks of Microsoft Corporation.All other trademarks and registered trademarks are the property of their respective owners.

Contents 3

Master Index

ContentsChapter 1About the BCM50 2.0 library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installation Checklist and Quick Start Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installation and Maintenance Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Upgrade Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Keycode Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Device Configuration Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Administration Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Networking Configuration Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telset Administration Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Call Detail Recording System Administration Guide . . . . . . . . . . . . . . . . . . . . . . . 10

LAN CTE Configuration Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Personal Call Manager User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Consolidated Reporting Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephony and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephony Device Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone Features User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

BST Doorphone Installation and Configuration Guide . . . . . . . . . . . . . . . . . . . . . 12

BST Doorphone User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Central Answering Position (CAP) User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Hospitality Features Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP Phone 1120E User GuideIP Phone 1140E User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP Softphone 2050 Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP Softphone 2050 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP Audio Conference Phone 2033 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP Phone 2001 User GuideIP Phone 2002 User GuideIP Phone 2004 User GuideIP Phone 2007 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

IP Key Expansion Module User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

T24 KIM Installation Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

T7000 Telephone User CardT7100 User Card

4 Contents

NN40020-101NN40020-101

T7208 Telephone User CardT7316 Telephone User CardT7316E Telephone User CardT7406 Cordless Handset Installation GuideT7406 Cordless Telephone User Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

T7406 Cordless Handset Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

T7406 Cordless Telephone User Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

WLAN 2210/2211/2212 Handset User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

WLAN IP Telephony Installation and Configuration Guide . . . . . . . . . . . . . . . . . . 16

System-wide Call Appearance (SWCA) Features Card . . . . . . . . . . . . . . . . . . . . 16

CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CallPilot Contact Center Telephone Administration Guide . . . . . . . . . . . . . . . . . . 17

CallPilot Fax Set Up and Operation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CallPilot Fax User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CallPilot Manager Set Up and Operation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CallPilot Message Networking Set Up and Operation Guide . . . . . . . . . . . . . . . . 18

CallPilot Message Networking User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

CallPilot Programming Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

CallPilot Quick Reference Card—CallPilot InterfaceCallPilot Quick Reference Card—Remote Users (CallPilot Interface)CallPilot Quick Reference Card—NVM InterfaceCallPilot Quick Reference Card—Remote Users (NVM Interface) . . . . . . . . . . 19

CallPilot Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

CallPilot Telephone Administration Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Unified Messaging Configuration Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Contact Center Agent Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Contact Center Set up and Operation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Contact Center Supervisor Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Multimedia Contact Center Set Up and Operation Guide . . . . . . . . . . . . . . . . . . . 22

Multimedia Contact Center Web Developer Guide . . . . . . . . . . . . . . . . . . . . . . . . 22

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5

Master Index

Chapter 1About the BCM50 2.0 library

This chapter provides a list of all the documents that comprise the BCM50 2.0 documentation library. For each document, the audience, purpose of the guide, and the topics covered are listed to create an overview of the suite.

The BCM50 2.0 master index is a compilation of all the indexes in the BCM50 2.0 library. Each entry has a two-letter prefix for the book in which the entry occurs, followed by the page number. For example, CC-112 refers to page 112 of the Contact Center Set Up and Operation Guide. The following table provides a list of the document two-letter codes.

Note: If you are using Adobe Acrobat Reader, the index links may not open at the correct page. In Reader, select Edit > Preferences > General category, and clear the Open cross-document link in the same window check box.

Prefix Document title

01 IP Phone 2001 User Guide




20 IP Phone 1120E User Guide


24 T24 KIM Installation Guide

33 IP Audio Conference Phone 2033 Installation Guide

40 IP Phone 1140E User Guide

50 IP Phone 2050 Installation Guide

70 T7000 Telephone User Card





7C T7406 Cordless Handset Installation Guide

7E T7316E Telephone User Card

AG Administration Guide

AP Central Answering Position (CAP) User Guide

BC BST Doorphone Installation and Configuration Guide

BU BST Doorphone User Guide

CA CallPilot Contact Center Agent Guide

6 Chapter 1 About the BCM50 2.0 library

NN40020-101NN40020-101

CC Contact Center Set Up and Operation Guide

CG CallPilot Telephone Administration Guide

CO Consolidated Reporting Data

CP CallPilot Manager Set Up and Operation Guide

CR CallPilot Reference Guide

CS Contact Center Supervisor Guide

CT CallPilot Contact Center Telephone Administration Guide

DC Device Configuration Guide

DI Telephony Device Installation Guide

DR Call Detail Recording System Administration Guide

FS CallPilot Fax Set Up and Operation Guide

FA CallPilot Fax User Guide

HF Hospitality Features Card

IM Installation and Maintenance Guide

IP IP Key Expansion Module (KEM) User Guide

IV Interactive Voice Response Installation and Configuration Guide

KE Keycode Installation Guide

KM T24 KIM Installation Card

LN LAN CTE Configuration Guide

MC Multimedia Contact Center Set Up and Operation Guide

MM Multimedia Contact Center Web Developer Guide

MS CallPilot Message Networking Set Up and Operation Guide

MU CallPilot Message Networking User Guide

NC Networking Configuration Guide

PC Personal Call Manager User Guide

PR CallPilot Programing Record

QC CallPilot Quick Reference Card—CP Interface

QN CallPilot Quick Reference Card—Remote Users (CP Interface)

QS Installation Checklist and Quick Start Guide

RC CallPilot Quick Reference Card—NVM Interface

RN CallPilot Quick Reference Card—Remote Users (NVM Interface)

SO System Overview

SW System-wide Call Appearance (SWCA) Features Card

TA Telset Administration Guide

TF Telephone Features User Guide

UM Unified Messaging Configuration Guide

WH WLAN 2210/2211/2212 Handset User Guide

WT WLAN IP Telephony Installation and Configuration Guide

Prefix Document title

Chapter 1 About the BCM50 2.0 library 7

Master Index

Installation

Installation Checklist and Quick Start Guide

Installation and Maintenance Guide

Upgrade Guide

Audience: Installers Topics

Purpose: Setting up and configuring the BCM for the first time

• system defaults

• installing hardware components

• configuring basic parameters

• connecting to the WAN and LAN


Purpose: Setting up and configuring the BCM • installing hardware components

• connecting cables, telephones, and peripherals

• installing the ATA2

• installing optional telephony equipment

• configuring the startup profile parameters

• connecting the WAN and LAN

• replacing components

• wiring charts

• default settings.

• initializing, configuring, monitoring, testing, and troubleshooting the system


Purpose: upgrade any BCM50 1.0 system to a BCM50 2.0 system

• pre-upgrade activities

• upgrade wizard

• upgrading the software

• post-upgrade activities

• troubleshooting


NN40020-101NN40020-101

Keycode Installation Guide

Administration

Device Configuration Guide


Purpose: Obtaining and installing the BCM keycode and authorization codes

• determining the system ID

• obtaining and installing the keycode

• enabling authorization codes

Audience: Installers or administrators Topics

Purpose: Configuring telephony devices and assigning features to the devices

• global telephony settings

• telephony system and device programming

• configuring system speed dial numbers

• system schedule settings and services scheduling

• creating ring groups

• configuring and monitoring hunt groups

• configuring hospitality services

• DN records parameters

• configuring telephones

• telephony and global VoIP features

• configuring features


Master Index

Administration Guide

Networking Configuration Guide



• global telephony settings

• DN configuration

• product features and how to assign them

• installing optional telephony equipment

• configuring the startup profile parameters

• connecting the WAN and LAN

• replacing components

• wiring charts

• default settings.

• initializing, configuring, monitoring, testing, and troubleshooting the system


Purpose: • telephony programming

• configuring resources

• managing modules

• configuring lines

• dialing plans

• public networking

• private networking

• configuring voice messaging and centralized voice mail

• VoIP

• port ranges

• media gateways

• call security and remote access

• configuring LAN and WAN resources

• configuring net link manager

• configuring IP routing and DHCP

• configuring NAT

• configuring IP firewall filters

• VPNs


NN40020-101NN40020-101

System Overview

Telset Administration Guide

Applications

Call Detail Recording System Administration Guide

LAN CTE Configuration Guide

Audience: Administrators Topics

Purpose: telset configuration is a tool that you can use to configure the system if there is no network connection

• BCM50 capabilities, functionality, management, and dependencies

• global market

• NCM

• management upgrade

• PVQM

• ad-hoc conferencing

• MCDN

• voice-enabled WAN

• security enhancements

• terminal and mobility support



• telset interfaces

• using the telset interfaces

Audience: System administrator Topics

Purpose: Perform initial and ongoing administration tasks with CDR

• configuring

• configuring and managing CDR data

Audience: Network administrator Topics

Purpose: Set up and administer LAN CTE • configuring the BCM system and clients

• viewing LAN CTE information

• troubleshooting

11

Master Index

Personal Call Manager User Guide

Consolidated Reporting Data

Telephony and peripherals

Telephony Device Installation Guide

Audience: End users Topics

Purpose: End users who want to manage their own calls

• installing, setting up, and starting Personal Call Manager

• placing, answering, and transferring a call

• conference calls

• address book

• Quick Dials

• accessing Help

• preferences

Audience: software developers Topics

Purpose: provide technical tips • IVR metrics reporting

• Hunt Groups metrics reporting

• Voice Mail and CCR reporting

• formatting and storing records

• accessing reporting data



• DN parameters

• setting up central answering positions

• relocating telephones

• installing the analog terminal adapter

• installing an analog station media bay module

• configuring analog telephones and devices

• wiring charts

• configuring telephones

• SWCA

• telephony features

• ISDN


NN40020-101NN40020-101

Telephone Features User Guide

BST Doorphone Installation and Configuration Guide

BST Doorphone User Guide

Central Answering Position (CAP) User Guide


Purpose: a quick reference for accessing telephone features

• telephone button icons

• telephone features

• call display services

• IP telephone features

Audience: Nortel installers or administrators Topics

Purpose: Installing and configuring a BST Doorphone on a BCM

• DN configuration requirements

• installation

• configuring settings


Purpose: Using the BST Doorphone • answering the Doorphone

• unlocking the gate or door


Purpose: Using CAP • programming memory buttons

• customizing

• moving line buttons

• button labels

• monitoring telephones

• answering and transferring calls


Master Index

Hospitality Features Card

IP Phone 1120E User GuideIP Phone 1140E User Guide

IP Softphone 2050 Installation Guide

IP Softphone 2050 User Guide

IP Audio Conference Phone 2033 User Guide


Purpose: Using hospitality features on phones • set alarm time

• cancel and turn off the alarm

• set snooze

• set room conditions

• set password


Purpose: Describes the basic features and functions of the IP phones

• entering and editing text

• configuration options

• setup


Purpose: Installing, upgrading, or modifying the IP Softphone 2050

• installing

• interfaces

• diagnostic utility


Purpose: Describes the basic features and functions of the IP Softphone 2050

• getting started

• basic features


Purpose: Describes the basic features and functions of the IP Audio Conference Phone 2033

• getting started

• basic features


NN40020-101NN40020-101

IP Phone 2001 User GuideIP Phone 2002 User GuideIP Phone 2004 User GuideIP Phone 2007 User Guide

IP Key Expansion Module User Guide

T24 KIM Installation Card


Purpose: Describes the basic features and functions of the IP phones

• button and light descriptions

• display panel

• buttons and features

• button navigation

• memory buttons


Purpose: Describes how to use the IP KEM with the IP 2002 and IP 2004 phones

• features

• about the display

• set up and assemble

• installation

• initialization

• programming memory buttons


Purpose: Installation of one or multiple T24 KIMs

• single T24 installation

• multiple T24 installation

• initialization

• cold starts


Master Index

T7000 Telephone User CardT7100 User CardT7208 Telephone User CardT7316 Telephone User CardT7316E Telephone User CardT7406 Cordless Handset Installation GuideT7406 Cordless Telephone User Card

T7406 Cordless Handset Installation Guide

T7406 Cordless Telephone User Card


Purpose: Installing and using the T7xxx phones

• cord connections

• telephone features

• wall-mounting

• telephone set up

• using your phone


Purpose: installing and configuring the handset

• handset overview

• installing the base station

• charging the battery pack

• configuring and provisioning the handset

• handset features

• customizing the handset

• installing handset accessories



• charging the battery for the first time

• set up

• handset features

• memory buttons

• make and answer calls

• button labels

• accessories


NN40020-101NN40020-101

WLAN 2210/2211/2212 Handset User Guide

WLAN IP Telephony Installation and Configuration Guide

System-wide Call Appearance (SWCA) Features Card


Purpose: WLAN handset set up, configuration, and use

• buttons and keys

• handset display

• handset states

• setting up the handset

• feature and function keys

• basic call features

• Push-to-talk


Purpose: Describes the planning, installation, configuration, maintenance, and troubleshooting for the WLAN system.

• planning

• system information

• installation

• configuration

• troubleshooting

• compatible access points


Purpose: Describes how to use SWCA features

• SWCA key labels

• managing calls

• features


Master Index

CallPilot

CallPilot Contact Center Telephone Administration Guide

CallPilot Fax Set Up and Operation Guide

CallPilot Fax User Guide

Audience: CallPilot system administrators Topics

Purpose: Describes how to set up and configure Contact Center on a BCM using telset-based administration

• general properties

• greetings

• setting up skillsets and skillset mailboxes

• setting up agents

• Intelligent Overflow Routing

• routing table administration

• monitoring calls

• troubleshooting


Purpose: Describes how to configure CallPilot fax on a BCM using CallPilot Manager and telset-based administration

• setup

• setting up fax on demand mailboxes

• troubleshooting


Purpose: Describes how to use CallPilot fax with a personal mailbox

• telephone buttons

• verifying the mailbox interface type

• receiving fax messages


NN40020-101NN40020-101

CallPilot Manager Set Up and Operation Guide

CallPilot Message Networking Set Up and Operation Guide


Purpose: Describes how to set up and operate CallPilot on a BCM or CallPilot 100/150

• installing and initializing mailboxes

• working with mailboxes

• recording greetings, prompts, and names

• setting up Auto Attendant

• Custom Call Routing

• working with CCR trees

• reports

• system properties

• directory numbers

• dialing translation

• operations

• configuration

• broadcast and information messages

• troubleshooting


Purpose: Describes how to set up Message Networking on a BCM or CallPilot 100/150

• setting up digital networking

• setting up AMIS

• creating network sites

• creating and changing Network Delivery mailboxes

• troubleshooting


Master Index

CallPilot Message Networking User Guide

CallPilot Programming Record

CallPilot Quick Reference Card—CallPilot InterfaceCallPilot Quick Reference Card—Remote Users (CallPilot Interface)CallPilot Quick Reference Card—NVM InterfaceCallPilot Quick Reference Card—Remote Users (NVM Interface)


Purpose: Describes how to use message networking features

• verifying your mailbox interface

• sending and replying to messages using Network Delivery mailbox

• sending and replying to messages using Site-Based Addressing

• sending messages using Direct Addressing

• forwarding Fax Message using Site-Based Addressing or Network Delivery Mailbox

• adding special characters


Purpose: Record how you program your BCM or CallPilot 100/150 system

• programming

• options

• defaults

Audience: End users with display telephones Topics

Purpose: Describes how to use the CallPilot or NVM interface

• mailbox initialization

• mailbox commands

• greetings and voice prompts

• password administration

• playing, sending, or leaving a message

• call forward

• call record


NN40020-101NN40020-101

CallPilot Reference Guide

CallPilot Telephone Administration Guide

Unified Messaging Configuration Guide


Purpose: Describes how to use CallPilot features on a BCM or CallPilot 100/150 systems

• setting up a mailbox

• feature codes and mailbox options

• greetings

• accessing and sending messages

• forwarding and transferring calls

• off-premises message notification

• recording a call


• troubleshooting


Purpose: Describes how to set up and use CallPilot on a BCM or CallPilot 100/150 systems

• installing and working with mailboxes

• setting up Auto Attendant

• Custom Call Routing and working with CCR


• operations

• dialing translation

• troubleshooting


Purpose: Describes how to install, configure, and troubleshoot Unified Messaging on a BCM or subscriber PC

• configuring your system for Unified Messaging

• installation and configuration

• troubleshooting


Master Index

Contact Center

Contact Center Agent Guide

Contact Center Set up and Operation Guide

Audience: Contact Center agents Topics

Purpose: Describes how agents use CallPilot • logging on to or off of Contact Center or Multimedia Contact Center

• password management

• feature codes


• features

• skillset mailboxes

Audience: CallPilot or Contact Center administrators

Topics

Purpose: Describes how to set up and configure Contact Center on BCM or CallPilot Manager

• using feature codes

• setting up agents

• setting up skillsets and skillset mailboxes

• off-premises Message Notification

• recording greetings

• setting up Intelligent Routing and routing tables

• creating caller input rules

• line administration

• setting up general properties

• monitoring call activity

• activity codes

• troubleshooting


NN40020-101NN40020-101

Contact Center Supervisor Guide

Multimedia Contact Center Set Up and Operation Guide

Multimedia Contact Center Web Developer Guide

Audience: Contact Center supervisors Topics

Purpose: Describes how to use Contact Center as a supervisor

• logging on to or off of Contact Center or Multimedia Contact Center

• password management

• monitoring agent calls


• supervisor help

• updating web pages for Multimedia Contact Center

Audience: Installers and administrators Topics

Purpose: Describes how to install and configure Multimedia Contact Center

• set up

• agents

• messages

• logs

Audience: Web developers and system administrators

Topics

Purpose: Describes how to integrate company ripostes into Multimedia Contact Center and customize the Web pages

• integrating Multimedia Contact Center with a website

• messages

• customizing

23

Master Index

Index

Symbols>> soft key DC–170

Numerics10 dBm WT–104

10 Mb/s WT–36

2001feature labels DC–145

2002default button programming DC–161feature labels DC–145

2004default button programming DC–160feature labels DC–145

2050default button programming DC–160

24 Hour Service mode, skillset CC–112, CT–133

2-way DID, PRI DI–35, NC–535

3-port switchrelocating IP telephones DI–60

4ESSavailable services NC–106call-by-call services support NC–233PRI protocol NC–235, NC–258

4x16default DNs IM–226default line numbers IM–226hardware description IM–44, IM–45wiring chart DI–75, IM–225, IM–229

50 msec WT–43

70 msec WT–43

7100external code NC–265Ring Again DC–237Transferring a call DC–240

7208(North America only) DI–13, IM–56

73167406, compatible handset DI–13, IM–57

7316ECAP station DC–93configuring an eCAP DC–95overlay TA–22plus KIM IM–57

7406 telephone overview DI–13, IM–57

802.1 p/q WT–45

802.1p tagging WT–45

Aabsorbed length NC–238, NC–390, NC–391

accessremote, public network NC–443

access codesdefault table NC–226line pool NC–230local access code NC–280national access code NC–280numbering

plan overview NC–214private access code NC–279programming NC–272, NC–278special (international) access code NC–280

access passwordsContact Center CP–130modem CP–130

access points (AP)Configuration notes WT–74, WT–75

access, to BCM UM–16

accessingCall Detail Recording

livestream DR–40livestream

Element Manager DR–40

accessing Help UM–82i2050 Software Phone 50–28

accessoriesATA2 IM–115CAP IM–116

Accessory Expansion Module (AEM)IP Phone Key Expansion Module IP–5

account code listCall Detail Recording DR–19

descriptions DR–19

24 Index

NN40020-101NN40020-101

account codesCall Detail Recording

feature code DR–19

account created, users AG–117

account expiry, users AG–116

account failed login AG–117

account modified, users AG–117

account successful login AG–117

activation code, features DC–33

Active (idle) state WH–17

Active (off-hook) state WH–17

Active (on-hook) state WH–18

active agents CT–115

Active Call deregistering disruption DI–56icon PC–21, PC–25, PC–43state WH–18

active services, view (870) DC–36

Activity Codes CA–16, CC–49agent settings CC–195Autopegs CC–184Break Time CC–190changing CC–192creating CC–191definition CC–181deleting CC–192examples CC–183how agents use CA–17, CA–24, CC–195importing CC–192, CC–193Optional CC–181, CC–182, CC–186Prompted CC–181, CC–182, CC–186reports CC–195skillset CC–49skillset settings CC–195System Activity Codes CC–185System Activity Codes, examples CC–186

Ad Hoc Multiparty Conferencing FeatureCall Detail Recording DR–45

adaptive, sampling NC–184

addautomatic dial-out interface NC–515ISDN interface NC–497modem interface NC–502

addingagents to a skillset CC–58agents to Contact Center CC–40multiple agents to Contact Center CC–42

adding multiple agents to Contact Center MC–50

adding SWCA keys to telephoneSWCA (System-wide Call Appearance) SW–4

additional handset configurationT7406 7C–20

additional routing steps CC–18

Address Book PC–22adding a contact PC–66changing the view PC–65displaying PC–24icons PC–64list view PC–65tree view PC–64

address of contact PC–68

Ad-Hoc Conferencing SO–25

ADIDdescription IM–43setting dip switches IM–95

ADID4default line numbers DI–63, IM–219wiring chart DI–63, IM–219

ADID8wiring chart DI–63, IM–219

adjusting the tilt baseIP Phone Key Expansion Module IP–7

Admin menu WT–64

Admin password WT–64

administrationCall Detail Recording

User Group administration DR–23

Administration Console navigation WT–147

advice of charge - end of call (AOCE), ETSI QSIG networking NC–49, NC–317

Afternoon Greeting CP–70, CG–88

agentactive CT–115adding multiple agents to Contact Center CC–42,

MC–47, MC–50adding to Contact Center CC–40assigning to a skillset CC–58Autobusy mode CC–197, CT–189changing information CC–43deleting CC–44dynamic priority CC–16, CC–18, CC–57, CT–14,

CT–122enabling MC–47Feature Codes CC–36, CT–28listening to skillset mailbox messages CC–75,

CT–81

Index 25

Master Index

agent (continued)logging off CC–44monitor CC–61, CC–167, CT–177parameters CC–39, CT–115resetting password CC–43server settings MC–55Silent Monitor CA–23, CC–167, CT–177software, installing MC–51unassigning CC–60viewing in a skillset CC–60

agent busy/ready (908) DC–33, DC–39

agent login-log out, (904) DC–33

Agent software MM–15

AH (authentication header)encryption protocol NC–522NAT restriction NC–522

alarmcodes, reporting DC–249messages DC–77telephone

reporting alarms DC–249telephone, identify DC–77

alarm timeat telephone (875) DC–33cancel (#875) DC–33Hospitality Features Card HF–4

cancelling alarm time on a system telephone HF–5

cancelling alarm time on an analog telephone HF–5

hospitality services admin set HF–5programming the alarm time for HS admin alarm feature HF–5

programming alarm time on a system telephone HF–4

programming alarm time on an analog telephone HF–4

setting the alarm to snooze on a system telephone HF–5

turning off the alarm HF–5Hospitality Services admin set (877) DC–33

alarms on the WLAN IP Telephony Manager 2245 WT–118

alarms, active WT–118

Alert tone CR–72

allowredirect

Embark switch, Call Forward DC–133last number redial DC–65

allow link DC–66

allow redirectallow/disallow DC–54

allow saved number redial DC–65

alpha tagging NC–208caller ID set DC–47maximum CLI per line DC–77

alternate extensions CG–31, CP–35

alternate greeting CR–38, CR–109

alternate language CP–63, CP–68, CP–114, CR–18, CG–84, CG–85first (*502) DC–34second (*503) DC–34third (*504) DC–34

American Society of Composers, Authors and Publishers, Music on Hold licence IM–20

AMIS error messages MS–67

AMIS networking propertiesArea code MS–23Country code MS–23International access code MS–23Loopback mailbox MS–23Outdial route MS–23Sender name MS–24System name MS–24Telephone number MS–23

amphenol connector IM–44, IM–45

analog deviceinstalling DI–22

analog equipment, ATA2 IM–115

analog linesvoice message indicator DC–47

analog port termination DI–27, IM–123

analog station media bay module, ASM 8 IM–45

Analog Station Module CP–163, CG–204, CR–15, IM–44installing DI–19

analog telephonesASM 8 and ASM 8+ modules IM–45message reply enhancement DC–76receiving short tones DC–54

analog terminal adapter CP–163, CG–204, CR–15

analog terminal adapter 2, see ATA2

analog trunksmodule mode NC–100

ANI number, programming NC–131

26 Index

NN40020-101NN40020-101

AnnouncementsContact Center MC–64recording MC–64

answerbackup, prime set for lines NC–128mode NC–132timer NC–101with DISA, trunk mode NC–129

answer DNsanswer key settings DC–77appearances DC–49autodial feature DC–129Contact Center warning DC–77Directed Pickup DC–198overview DC–200programming DC–49restrictions DC–78

answer keysanswer DNs DC–200autodial feature DC–129basic, enhanced, extended DC–77Contact Center warning DC–77

answer, 25–18

answering a callanswer other telephones DC–200Call Answer dialog box PC–44call display services NC–210Call Pickup DC–198CAP AP–7conference calls DC–222held call PC–46IP Phone Key Expansion Module IP–11when is someone calling PC–43privacy NC–94T7406 7C–36trunk answer DC–199who is calling PC–43without SWCA keys SW–6

ANY character NC–247

AOCE, advice of charges at end of callCall Detail Recording

SL-1 reports DR–46

appear and ring, telephone line assignment DC–46

appear only, telephone line assignment DC–46

appearance typeline assignments DC–46

appearancesline assignments DC–46telephone line assignment DC–46

application backups, about AG–272

applicationsCall Detail Recording DR–13

livestream DR–40callback numbers, users AG–116

area code MS–23

ARS (automatic route selection). See also call routing NC–230

ASM (analog station module)Call Park prefix NC–227, NC–269default DN DI–65, IM–237hardware description IM–45message indicator DC–58wiring DI–22wiring chart DI–65, IM–237

ASPs MM–17

assigningContact Center language option CC–157Intelligent Overflow to a skillset CC–117date format

Call Detail Recording DR–16header format

Call Detail Recording DR–16prefix filters

Call Detail Recording DR–20report filters

Call Detail Recording DR–17report language

Call Detail Recording DR–17

assigning report formatsCall Detail Recording

Norstar DR–15SL-1 DR–15

assigning the security codeT7406 7C–19

ATAanswer timer DC–58GASM disconnect supervision DC–59location setting DC–58tones DC–58

ATA 2 and ASM CallPilot Feature Compatibility CG–204, CP–163

ATA DvcATA DC–58

Index 27

Master Index

ATA2ATA answer timer DC–58ATA tones DC–58ATA use DC–58

ASM (analog station module)Call Park prefix NC–227, NC–269data communication IM–120data transmission requirements IM–120external code NC–265insertion loss measurement DI–25, IM–122installing IM–115maximum loss DI–25, IM–122message indicator DC–58mounting on wall DI–25, IM–121overviewpower source DI–25, IM–121troubleshooting IM–164

attendant extension CC–49

attendant, target CR–27

audio conference unit overview DI–14, IM–58

authentication header. See AH NC–522

authorization code KE–5

Auto Attendant CR–52, CR–111, SO–41Business Open setting CP–135Business Status CP–141greetings CP–62language preference CP–71properties, Return to Auto-Attendant CP–73properties, Touchtone Gate CP–73properties, Use customized digits CP–73recording Custom Menu prompt CP–72troubleshooting CP–151

Auto Attendant and Contact Center CC–20

Auto Attendant, station set numbers DR–51

Auto called ID DC–52

auto DNoverview NC–214

auto holdSWCA keys DC–287

auto hold for incoming page DC–53

auto hold, allow/disallow DC–54

auto privacy, lines NC–131

auto-answer trunkDISA NC–416, NC–423private auto DN NC–278public auto DN NC–272remote restrictions NC–90T1 NC–416, NC–423

autobumping, call log (815) DC–34, DC–39

autodialanswer DNs DC–129button programming DC–62external (*1) DC–33force auto/spd dial over ic/conf DC–76internal (*2) DC–33memory buttons DC–226networks NC–245overview DC–225

autodial, CallPilot Feature Compatibility CG–204

autodumpingcall log DC–215

auto-holdSWCA (System-wide Call Appearance) SW–7

Auto-Login CP–35, CR–24, CG–31

Automated AttendantBusiness Status CG–162changing the status CG–165greetings CG–84troubleshooting CG–189

Automated attendants DR–55

automaticcall log DC–135dial DC–192dial-out NC–491, NC–493

scheduled services NC–493dial-out interface NC–514Hold See auto hold DC–204keycode file upload NC–493software update pull NC–493

Automatic Answer CA–21, CC–18

automatic CDR records push NC–493

automatic dial, dialing options DC–56

automatic for life of call, SWCA keys DC–81

automatic timeout CC–36

auxiliary ringerDirected Pickup DC–198hunt groups DC–104overview DC–194programming DC–100telephone programming DC–56wiring QS–27, IM–204

auxiliary servicesringer DC–194

28 Index

NN40020-101NN40020-101

Bbackground

noise NC–527

background musicat telephone (86) DC–33cancel (#86) DC–33on hold DC–76on telephone (86) DC–39programming DC–75

backing up and restoring, overview AG–271

backing up CallPilot information CP–133

Backup and Restore DataBackup

Backup destinations AG–274Creating a scheduled backup AG–283, AG–284,

AG–285, AG–286, AG–288Overview AG–271Restore AG–290

Options AG–290

backup answeringprime set for lines NC–128

backup schedulecreating AG–281deleting AG–290modifying AG–289destinations AG–274

bandwidthavailable for other data NC–527silence compression NC–523

base station featuresT7406 7C–9

basic call featuresIP Audio Conference Phone 2033 33–11

answering a second call 33–12answering calls 33–12external calls 33–11external calls using the Line button 33–11holding calls 33–12internal calls 33–11internal calls using the Line button 33–11making a second call 33–12time offset 33–12

IP Phone 2001 01–9answering a second call 01–10answering calls 01–10external calls 01–9external calls using the Line button 01–9holding calls 01–10internal calls 01–9

basic call features (continued)IP Phone 2001 (continued)

internal calls using the Line button 01–9making a second call 01–10time offset 01–10

IP Phone 2002 02–11answering calls 02–12external calls using intercom buttons 02–11external calls using the line button 02–11handsfree 02–12headset 02–12holding a call 02–12internal calls using intercom buttons 02–11muting function 02–13time offset 02–13

IP Phone 2004 04–11answering calls 04–12external calls using intercom buttons 04–11external calls using line buttons 04–11handsfree 04–12headset 04–12holding calls 04–12internal calls using intercom buttons 04–12making calls 04–11muting a call 04–13time offset 04–13

IP Phone 2007 07–15answering calls 07–16handsfree 07–16headset 07–16holding calls 07–16making a call 07–15muting calls 07–17time offset 07–17

making a callIP Phone 2007making external calls using intercom soft keys

07–15making external calls using line soft keys 07–15making internal calls using intercom soft keys

07–16

basic featuresIP Audio Conference Phone 2033 33–5

battery packT7406 7C–15

Battery packs WH–52

battery recyclingT7406 7C–15

B-channeldescribed DI–30

Index 29

Master Index

B-channels NC–530selection sequence NC–101sequence, ETSI QSIG networking NC–48, NC–310

BCMconfiguration LN–13MCDN

private networking NC–293system requirements NC–308

network device prerequisites NC–462networking

MCDN with M1 NC–40multiple systems NC–323

numbering plans overview NC–214overview NC–24port settings NC–373signaling method NC–379system

configuration prerequisites NC–463networking NC–290

tandem networking NC–34using

a gatekeeper NC–374firewalls NC–373

BCM Compatibility Matrix SO–45

BCM Monitor AG–245installing AG–246removing AG–246starting AG–247

BCM system, Connecting to AG–246

BCM, voice format UM–9

BCM50a details SO–15additional hardware SO–10applications SO–37

Call Detail Recording SO–44CallPilot SO–40Contact Center SO–43LAN CTE SO–44Mailbox Manager SO–37Multimedia Contact Center SO–43Personal Call Manager SO–44

ASM (analog station module) IM–45b details SO–17b, ba and be common features SO–16ba details SO–17be details SO–17CTI LN–7dimensions SO–11DSM 16 and DSM 32 (digital station module)

IM–44DTM (digital trunk module) IM–41

BCM50 (continued)e and a common features SO–13e details SO–15expansion unit SO–18field replaceable units IM–55hardware SO–10installation prerequisites IM–77installing IM–73main unit SO–10mounting kits SO–19new features SO–20physical interfaces SO–12

BCM50 Management SO–32

BCM50a IM–64

BCM50e IM–65

blind transfer PC–48

block IP telephone dialout DI–56

blocking calls DC–202at telephone (819) DC–39DND on busy DC–201intrusion controls DC–203privacy DC–202

blocking interfaceaccess time remaining AG–113

BMC Monitor, installing AG–246

bookmarkscreating and distributing MM–42, MC–73exporting MM–42, MC–73

Break Time CC–48

break-in, MCDN NC–297

BRI (Basic Rate Interface)Answer with DISA NC–132auto privacy NC–131clock source DI–38, NC–102, NC–538full autohold NC–131integrated NC–183ISDN NC–530line types DC–279, IM–266mapping to target lines NC–128module DI–36module function NC–536overlap receiving NC–185programming NC–88services and features DI–31, NC–531use auxiliary ringer NC–131

BRI (onboard)default line numbers IM–208LED IM–66

30 Index

NN40020-101NN40020-101

BRIMdefault line numbers DI–72, DI–74, QS–29, IM–218wiring chart DI–73, IM–217

Broadcast message

Broadcast Message Featureabout CP–145, CR–107, CG–149enabling MS–51recording CP–145, CR–107, CG–149

broadcast mode DC–103

browser requirements CP–21

buffers, VoIP trunks NC–119, NC–122

Business Communications Manageroverview AG–23, DI–8, DC–16

Business Hours, setting CP–70

Business Series Terminals, telephone buttons FS–15

Business Status, setting CP–135, CP–141, CG–162

busyhunt group options DC–103Norstar Direct Inward Dial DR–52Norstar reports DR–52Norstar Target line

busy DR–53priority call code (69) DC–37signal DC–218tone

hunt groups DC–103

busy phone line message MM–24, MC–62

busy reportsDirect Inward Dial DR–52Target Line DR–52

busy tonefast NC–421, NC–444line settings NC–132

button defaults DC–1537000 telephone DC–1587208 telephone DC–1577316 telephone DC–1567316E telephone DC–1547406 telephone DC–159T7100 button defaults DC–158T7100 telephone DC–158

button iconstelephone TF–3

button inquiry*0 DC–33

button mappingT7406 7C–31

button programminganswer keys DC–77features list DC–36internal autodial DC–62system speed dials NC–343

buttonsAbout PC–23activate memory programming (*3) DC–35answer keys DC–200Copy PC–23Cut PC–23Detail PC–23, PC–25Find Person PC–23IP Phone 2001 01–6IP Phone 2007 07–6Large Icons PC–23, PC–25List PC–23, PC–25Manual Dial PC–25memory button indicators CA–20, CC–159, CT–32memory DC–225move line (*81) DC–34New Contact PC–23New Folder PC–23Paste PC–23programming a memory button CA–20, CC–34,

CT–25Small Icons PC–23, PC–25toolbar PC–23Up One Level PC–23

buttons and lightsIP Phone 2002 02–6IP Phone 2004 04–6

bypass call diversion NC–52, NC–327

Ccall

buttons, SWCA DC–81call activity, monitoring CC–173Distribution Method CC–245, CT–210duration DC–213Dynamic Priority CC–19monitoring CT–180priority CC–19Silent Monitor CA–23, CC–167, CT–177

Call Answer dialog box PC–44

Index 31

Master Index

Contact Centeragent login-log out (904) CS–11Feature Codes CA–15, CS–12logging off CA–13, CA–13logging on CA–11–CA–13password, changing CA–14preventing call congestion CS–17skillset mailboxes CA–25station set numbers DR–51

call charge (818) DC–33, DC–39

call command MM–14data call MM–14in HTML forms MM–15voice and data call MM–14

call connected digit separator DR–55

Call Detail Recording DR–20, DR–47Ad Hoc Multiparty Conferencing Feature DR–45AOCE

advice of charges at end of call DR–46assigning

prefix filters DR–20assigning report filters DR–17Auto Attendant

station set numbers DR–46call record security DR–7CDR SO–44CDR Toolkit AG–342client DR–40configuring DR–13

prefix filters DR–19Report Options DR–13

configuring data DR–23configuring leading digits suppression

assigning Suppress Digits DR–22changing Suppress Digits DR–22

configuring report contentsElement Manger DR–20

Contact Centerstation set numbers DR–46

data files DR–13date format

assigning DR–16designating feature codes DR–18feature codes DR–18

account code DR–19account code list DR–19

featuresAd Hoc Multiparty Conferencing DR–45

header format DR–16livestream

accessing DR–40

Call Detail Recording (continued)managing data DR–23Norstar

assigning a report format DR–15Norstar CLID reports

field definitions DR–48Norstar report types

all reports DR–47CLID reports DR–47real-time reports DR–47standard reports DR–47

Norstar Standard reportsincoming call DR–48outgoing call DR–48

overview AG–341parameters

programming DR–13prefix filters

assigning DR–20deleting DR–20

printing records DR–41report contents DR–20, DR–21

configuring DR–20descriptions DR–20Display connection character DR–21Include call charge info DR–21Include CLID with call type DR–20Include CLID with name DR–20Include DNIS Info DR–20Include long CLID DR–20maximum digits after connection DR–21options DR–20Use answer supervision DR–21

report filters DR–17feature code F9 DR–18filter type DR–18hospitality records DR–18minimum call duration DR–18

report formatsNorstar DR–15, DR–47SL-1 DR–15

report language DR–17assigning DR–17

report optionsconfiguring DR–13

report typesNorstar DR–43Norstar real-time DR–49

reports DR–43SL-1 DR–43Standard Norstar reports DR–48

32 Index

NN40020-101NN40020-101

Call Detail Recording (continued)security DR–23

call record DR–7SL-1

assigning a report format DR–15letter codes DR–44report options DR–44

SL-1 CLID reports DR–45incoming call transferred with CLID DR–46incoming call with Call Information and no CLID

DR–46incoming call with CLID DR–46

SL-1 report formatadvice of charges at end of call DR–46call charges DR–46

SL-1 reportsCLID reports DR–45field definitions DR–43, DR–44

SL-1 Standard reportscall transfer DR–45conference call DR–45incoming call DR–45outgoing call DR–45

SL-1 target line/physical linetarget line transfer DR–46

suppress digits DR–21after connect is enabled and Line Supervision is

available DR–21after connect is enabled and Line Supervision is

not available DR–21after connect is disabled DR–21

System Administratorrole DR–7tasks DR–7

User Group administration DR–23using

livestream DR–40using CDR AG–342

call displaycall log note DC–135programming DC–52services NC–210

Call Display Information, troubleshooting CP–151, CG–189

call display servicestelephone features TF–15

call diversionbypass NC–52, NC–327DPNSS 1 NC–52, NC–327follow-me NC–52, NC–328immediate NC–52, NC–327

call diversion (continued)on busy NC–52, NC–327on no reply NC–52, NC–327

call duration (77) DC–38, PC–25

Call failed message MM–25, MC–63

Call Forward QC–2, PC–26, PC–59, QN–2activate (4) DC–37activate at telephone (4) DC–33all calls, hunt groups DC–234All Calls CP–158, CG–198cancel at telephone (#4) DC–33canceling CR–71DPNSS Embark switch DC–133, NC–50, NC–328maximum transits NC–102no answer, hunt groups DC–234No Answer CP–158, CG–198remote, setting up CR–71setting up CR–71to voice mail DC–209to voice mail (984) DC–33, DC–39with CLID, setting up CR–72

Call Forward ALl Calls DR–55

Call Forward Busy DR–55

Call Forward No Answer DR–55

Call Forward on Busy CC–223, CS–26, CT–195

Call Forward on Busy, overrides Caller ID CR–73

call informationaccessing (811) DC–33current call (811) DC–38displaying information NC–210

call logautobumping (815) DC–39autodumping DC–215automatic DC–135delete items at telephone (815) DC–34display prompts DC–247feature codes DC–215manual (813) DC–34MCID (897) DC–35options (*84) DC–34, DC–56overview DC–214password (*85) DC–34space, reallocating DC–214telephone DC–135using DC–135view (812) DC–38view information (812) DC–34

call logitmanual (813) DC–38

Index 33

Master Index

call methodsFax On Demand CG–79, FS–36one-call method CG–79, FS–36two-call method CG–79, FS–36

call offer, DPNSS NC–55, NC–330

Call Park CC–222, CT–194analog telephones NC–227, NC–269initiating (74) NC–226, NC–269parking a call (74) DC–34parking from a telephone (74) DC–38prefix NC–226, NC–269

Call Pickup CC–222, CT–194Directed Pickup DC–198Group Pickup DC–199

Call preferences incorrectly formatted message MM–23, MC–61

Call Queuing (801) DC–34, DC–38

Call Record QC–2, CR–53Call Detail Recording

security DR–7in Class of Service CP–33, CG–28

call routing. See also ARS (automatic route selection) NC–230overflow routing DC–32tandem networks NC–41

Call Screening CP–36, CR–52

Call Server WT–109

Call Server IP Address WH–42

Call setup messages MM–20

call signaling, local gateway NC–115

call timer. See call duration (77) DC–38

Call Transfer DC–206, CC–222, CT–194

call typesagent-centric MM–14, MC–7, MC–14, MC–23call command MM–14caller-centric MM–14, MC–7, MC–14voice and data MM–14, MC–7, MC–14VoIP DR–54

Call Waiting PC–36

callback AG–92no answer DC–211timer, network DC–79transfer timer DC–79user accounts AG–116

call-by-call routing NC–234

call-by-call service DR–53

call-by-call servicesforeign exchange (FX) NC–232International INWATS NC–232INWATS NC–232Nine hundred (900) NC–232OUTWATS NC–232PRI DI–34, NC–534private NC–232public calls NC–232routing table NC–234service selection NC–104, NC–234supporting protocols NC–144, NC–231supporting switches NC–233switched digital NC–232Tie lines NC–232

Caller Directed Transfer CC–16, CT–14

Caller ID CA–23, CC–78, CC–160, CT–84, QC–1, CR–38, CR–42, CR–50, CR–52, CR–72, CR–73, QN–1by region DC–255, IM–243interaction with Call Forward on Busy CR–73internal lines IM–43, IM–44MCID at telephone (897) DC–39

Caller ID setalpha tagging DC–47

caller preferences, Call setup page MC–10

CallerSetup.html, customizing MM–40

callinglast callers PC–42last calls PC–42prime telephone number PC–39Quick Dials PC–42redialing PC–42returning PC–42

Calling Blocking, setting up MS–26

Calling card PC–33

Calling Line Identification service PC–42, PC–43, PC–98

calling outside NC–66, NC–95

calling party name display NC–208

CallPilotAuto Attendant and Contact Center CC–20Call answering CG–96call routing CC–19CCR and Contact Center CC–20configuration for medium business CP–161,

CG–201configuration for small business CP–159, CG–199default password CP–38, CR–21, CG–35

34 Index

NN40020-101NN40020-101

CallPilot (continued)DN length changes NC–220, NC–267enhancements SO–42features

Auto Attendant SO–41Fax Answering SO–41Voicemail SO–41

how callers reach CR–47mailbox commands QC–1, CR–35, RC–1mailbox options CR–35network settings CP–131options

Contact Center SO–41Fax SO–41Message Networking SO–41Unified Messaging SO–42

other mail options CR–36passwords CP–45playing messages CR–35reports

All Mailbox Activity CP–106CCR Tree Usage CP–107Directory CP–103Event Log CP–106Fax Usage CP–109generating CP–103Mailbox Information CP–104Message Usage CP–112Port Usage/Call Handling CP–108System Configuration CP–110

resetting CG–155resetting to factory default CP–133sending messages CR–36transfer to mail box (986) DC–40troubleshooting CP–151, CG–189using with rotary dial telephone CR–47using with touch tone telephone CR–47

CallPilot 150, voice format UM–9

CallPilot Address Booksetting up in Outlook (Internet mail mode) UM–30setting up in Outlook Express UM–30

CallPilot error messages CG–193

CallPilot Feature CompatibilityATA 2 and ASM CP–163, CG–204Autodial CG–204Camp On CP–164, CG–204Delayed Ring Transfer (DRT) CP–165, CG–205Disconnect Supervision CP–165, CG–205Do Not Disturb (DND) CP–165, CG–205Hold CP–165Intercom numbers CP–165, CG–205

CallPilot Feature Compatibility (continued)Language choice CP–165, CG–206Messages CP–166, CG–206Night Service CP–166, CG–206Prime Set CP–166, CG–206Private line CP–166, CG–206Ringing line preference CP–166Service Modes CP–166, CG–207Set Relocation CP–164, CG–204Timeout CG–205Transfer Callback CP–167, CG–207

CallPilot featuresAuto Attendant CP–13Fax Answering CP–13Voicemail CP–13

CallPilot mailbox interface CC–31, CT–67

CallPilot Manager CC–17, CC–19, CT–15backing up and restoring CP–133browser requirements CP–21, MC–17computer requirements CP–21, MC–17interface CC–27, CP–24reports

All Mailbox Activity CP–106CCR Tree Usage CP–107Directory CP–103Event Log CP–106Fax Usage CP–109Mailbox Information CP–104Message Usage CP–112Port Usage/Call Handling CP–108System Configuration CP–110

starting CC–25starting from Business Communications Manager

CP–22starting from CallPilot 150 CP–22system requirements CP–21, MC–17timeout CC–27

CallPilot optionsContact Center CP–14, CG–15Desktop Messaging CP–15, CG–15Fax CP–14Message Networking CP–14, CG–15Unified Messaging CP–15, CG–14

CallPilot UI setting CP–114

CallPilot Unified Messaging. See Unified Messaging

CallPilot, Message Store UM–31

Index 35

Master Index

callsassign SWCA key to calls DC–81displaying the number of PC–20ending PC–58interrupting CR–72making NC–395originating in private network NC–322SWCA overview DC–211switching between several calls PC–47transferring

to General Delivery mailbox CR–47to Operator CR–47to receptionist CR–47

within the system NC–66, NC–95

Calls menu PC–22

Call Setup message MM–20

Camp On, CallPilot Feature Compatibility CP–164, CG–204intrusion controls DC–53MCDN NC–297using at a telephone (82) DC–34, DC–39

camp timeout delay DC–79

Canadian Pronunciation setting CP–114

cancelmessage waiting (#65) DC–37send message (#1) DC–37

CAP (Central Answering Position)

7316E/KIM DC–93answering a call AP–7configuring as eCAP DC–95configuring buttons DC–95customizing AP–3description AP–3, DC–233installing IM–116IP Phone Key Expansion Module IP–8KIM coldstarts AP–8line assignment DC–128monitoring telephones AP–7moving a set DC–95SAPS cable IM–59transferring a call AP–7

capabilitiesauto hold for incoming page DC–53programming DC–50, DC–52SM supervision DC–54

captionExpected Wait Time table CC–127, CC–132greeting CC–108, CC–132

caption, greeting CP–55, CP–58

carrier access codescode prefix NC–276ID length NC–276programming

long distance access NC–238, NC–252

Carrier Identification Code (CIC). See carrier access codes NC–230

CbC Limit Metrics. See Metrics

CbC routing NC–340

CbC. See Call-by-Call services NC–340

CCagent busy/ready (908) DC–39skillset status (909) DC–39

CCRadding a Fax On Demand mailbox CG–82, FS–10,

FS–39changing a Fax On Demand mailbox FS–35

CCR and Contact Center CC–20

CCR Information message CR–76

CCR Treeassigning to a Greeting Table CP–69, CP–98building CP–87changing CG–134copying CP–90deleting CP–101, CG–146designing CP–84, CG–107Destination type CG–140disabling CP–100, CG–134erasing a Path CG–146Home Information node, adding CP–88Home Mailbox node, adding CP–89Home menu node, adding CP–88Home node prompt CP–87Home Transfer node, adding CP–89Information node, adding CP–91Mailbox node CG–119, CG–138Mailbox node, adding CP–92making a destination in the CLID Routing Table

CP–98Menu node, adding CP–91Next Action

Disconnect CP–92Home CP–92Previous CP–92

node, changing CP–101node, deleting CP–101overview CP–84, CG–107Park and Page node, adding CP–94planning CP–84, CG–107

36 Index

NN40020-101NN40020-101

CCR Treesetting feature code range and numbers CG–132testing CP–98Transfer node CG–142Transfer node, adding CP–93transfer to external number CP–93troubleshooting CP–154, CG–193

CCR Tree Usage Report CP–107

CDP (coordinated dialing plan)dialing plan NC–279network dialing plan NC–394private network

ID NC–279MCDN NC–308

CDR (Call Detail Recording)records push

automatic NC–493

central administrator direct dial NC–265

Central America, supported languages DC–254, IM–243

central answering position. See CAP DC–233

Centralized Auto Attendant CP–169

Centralized Voicemail CP–169

certificateprivate security key AG–124uploading a security certificate AG–124

Certified Acknowledge Message Delivery option CR–61

CFB CC–223, CS–26, CT–195

CFNA CC–223, CS–26, CT–195

CGI scripts MM–7call command MM–14optional CGI parameters MM–14parameters MM–14refresher MM–14URL-encoded hypertext link interface MM–16

challenge key AG–77

change subnets WT–72

changing MS–60agent information CC–43language CC–157prefix filters

Call Detail Recording DR–20skillset mailbox password CC–67, CT–71

changing handset ID passwordT7406 7C–18

channel characteristicsISDN NC–499

channel conflicts WT–104

channel overlaps WT–104

Channel Service Unit NC–104

channel, disable-enable a module port NC–83

Channelsreserved CC–160, CT–33voice CC–160, CT–33

Character limitfor Off-premise Message Notification

destination pager number and message CT–97, CR–89

for Off-premise Message Notification destination number CC–88, CC–90, CC–92, CC–99, CT–98, CT–100, CT–109, CR–90, CR–92, CR–99

for Outbound Transferdestination telephone number CR–77, FA–30,

MU–28

Charge the Wireless Handset WH–55, WH–57

charge, call information (818) DC–39

charging the battery packT7406 7C–12

first-time charging 7C–12

checking in WT–109

checking the telephone mailbox interface CC–31, CT–67

Choose how to connect message MM–23, MC–61

Citrixconfiguring Lotus Notes UM–57configuring Microsoft Outlook UM–50configuring Novell Groupwise UM–59fax batch printers UM–49feature limitations UM–61installing Unified Messaging UM–48Lotus Notes update database design UM–57Microsoft Outlook, manual configuration UM–51Novell Groupwise, manual configuration UM–59supported platforms UM–48

CL-1Call Detail Recording reports DR–43

CLAN IP address UM–35

Class of Service CP–32, CG–27Call Record CP–32, CG–28default values CP–33, CG–29, PR–38greeting length CP–32, CG–28mailbox message time CP–32, CG–28message length CP–32, CG–28message retention period CP–32, CG–28networking CP–32, CG–28

Index 37

Master Index

Class of Service (continued)number of attempts CP–32, CG–28Off-premise Message Notification CP–32, CG–28Outbound Transfer CP–32, CG–28password attempts CP–32, CG–28password expiry CP–32, CG–28prompt language CP–32, CG–28retry intervals CP–32, CG–28summary CP–33, CG–29, PR–38Target Attendant CP–32, CG–28User Interface CP–32, CG–28viewing or editing CG–58

Class of Service. See CoS NC–279

Clean the Desktop Charger WH–58

cleaning battery contactsT7406 7C–38

CLIDalpha tagging NC–208caller ID set DC–47match NC–208name display NC–208outgoing name and number blocking NC–206overview NC–210

CLID (calling line identification)maximum CLI per line DC–77

CLID reportsCall Detail Recording

SL-1 DR–45line descriptions DR–58

CLID/DNIS routingANI CC–52CLID CC–52DNIS CC–52line CC–52Multimedia Contact Center CC–52routing properties CC–52

client computerand TAPI applications LN–14installing LAN CTE software on LN–17

client privileges LN–21

CLIR NC–206

clock sourceETSI QSIG networking NC–48, NC–310ISDN DI–38, NC–538programming NC–102

closing the window PC–26

code prefix, carrier access codes NC–276

codecs WT–43, WT–80defined DI–47

coldstartIP Phone Key Expansion Module IP–7T24 KIM (Key Indicator Module) 24–2

comfort noise NC–527

communicating in the officesending messages, overview DC–219

community string values, configuring AG–138

community stringadding AG–139deleting AG–139

Company Directory CC–64, CT–68, CP–34, CR–18, CR–111recording name in CP–38, CR–21, CG–35removing name from CR–27troubleshooting CP–153, CG–191

Company Directory name CR–37, CR–39, QN–1

compatibilitymodem NC–494

complexity, password AG–77

computer requirements CP–21

Computer Telephony Integration (CTI)introduction LN–7

computer, IP telephony prerequisites NC–464

conferenceby releasing privacy DC–224creating PC–54DPNSS 1 feature NC–51ending PC–57hold PC–55initiate (3) DC–34, DC–37overview DC–222splitting PC–56tone, allow/disallow DC–75

Conference Call icon PC–21, PC–25

conference calls CC–169, CC–171, CT–179and SWCA keys DC–287SWCA (System-wide Call Appearance) SW–7

conferencingAd Hoc Multiparty


configuration IM–151Element Manager IM–135overview IM–126Telset Admin IM–129

configuration notes WT–74, WT–75

38 Index

NN40020-101NN40020-101

configuringaccess to BCM UM–16Citrix Thin Client UM–49Call Detail Recording DR–13

prefix filters DR–19Report Options DR–13

CDR report contents DR–20DN record DI–54dynamic snapshots AG–251environments without a DNS MS–17, MS–18,

UM–14Eudora Pro UM–45first handset to a base station

T7406 7C–17GroupWise UM–31handset ID number

T7406 7C–18IMAP account on Outlook/Express UM–36Internet mail clients UM–35IP address only UM–15IP server parameters DI–54ISDN link parameters NC–501LDAP directory service for Outlook/Express

UM–37lines CC–153local options

IP Phone 2007 07–11Lotus Notes UM–33modem link parameters NC–505Netscape Messenger UM–39Outlook Express or Outlook (Internet Mail mode)

UM–36prefix filters

Call Detail Recording DR–19report contents

Call Detail Recording DR–20Report Options DR–13review information DI–55servers for Unified Messaging UM–13special settings for Outlook Express or Outlook

(Internet Mail mode) UM–38static snapshot settings AG–249

ISDN interface NC–498modem NC–503

Unified Messaging UM–27

connected message MM–26, MC–63

connectingto server DI–53

connecting the base stationT7406 7C–11

connecting to system, remote dial-in NC–515

Contactadding PC–66address PC–68changing PC–76copying PC–78, PC–80cutting PC–82default telephone number PC–70deleting PC–83e-mail address PC–69finding PC–50, PC–51, PC–60, PC–73moving PC–81name PC–68pasting PC–80, PC–82telephone number PC–68

Contact Center CP–14, CG–15, SO–41access password CP–130adding agents CC–40adding multiple agents CC–42agent busy/ready (908) DC–33agent login/log out ACD (904) DC–33Answer DN warning DC–77Call answering CC–155configuration limits CC–226DN length change NC–220, NC–267efficiency tips CC–200, CT–192examples CC–201Feature Codes CT–24features SO–43greetings CC–103language availability CC–157maximum capacities CC–226optional components SO–43password access CC–27password, creating CC–27preventing call congestion CC–172, CT–179queue request (909) DC–33reporting CT–15setting up general parameters CC–161

contact centerset numbers DR–51

Contact Center AdministratorFeature Codes CT–26resetting password CC–222

Contact Center Reporting properties CC–160

contrastadjust (7) DC–34level, IP telephones DI–56programming DC–56

contrast level 07–13

Index 39

Master Index

control DN CC–48, CC–63, CC–225, CT–50, CT–65, CT–66, CT–196skillset CC–48

control set NC–127see also, control telephone DC–51setting the schedule NC–395

control telephoneoverview DC–229

controls and settingsIP Phone Key Expansion Module IP–8

conventions, guide LN–6, AG–19, CC–30, CT–23, TA–6angled brackets CT–23button options LN–6, AG–19, CT–23, TA–6buttons LN–6, AG–19, CT–23, TA–6command line LN–6, AG–19, CT–23, TA–6

conventions, guide DC–18, NC–26, IM–27button NC–26button options DC–18buttons DC–18, NC–26command line DC–18, NC–26

coordinated dialing plan. See CDP NC–279, NC–394

Copy Key DC–176, 20–9, 40–10

copy, 25–18

copyingcontact PC–78folders PC–85

message CC–76, CT–82, CR–48telephone settings DC–69

copyright, music source IM–20

cordless7406 DI–13, IM–57

CoS (Class of Service)auto DN NC–278calls answered with DISA NC–272, NC–279password (68) DC–34password, with DISA NC–416, NC–423passwords NC–419, NC–439programming NC–440

counter, rest lockout counter AG–78

country code MS–23

country setting CP–114

CPTrace UM–84

CSU (Channel Service Unit) NC–104

CTE LN–7installing applications LN–18

CTI, software components LN–7

currentcall information (811) DC–38time (803) DC–38

Current Calls box PC–22displaying PC–24

current user AG–111change password AG–112telset password AG–112telset user ID AG–112

customfeature labels DC–145

Custom Call Routing (CCR) CP–13, CG–13, CG–142, SO–41CCR Tree overview CG–107changing CCR CG–134deleting a Tree CG–146Destination type CG–109, CG–140Destination types CP–85disabling CG–134erasing a Path CG–146level CP–82, CG–91, CG–106Mailbox node CG–109, CG–119, CG–138menu CP–82, CG–91, CG–106one button access CCR Tree CG–131overview CP–81, CG–105Path CP–82, CP–85, CG–91, CG–106, CG–109testing CCR Tree CG–131Tree overview CP–84

custom cover pagecreating FS–23default FS–24no cover page FS–24requirements FS–23uploading FS–24

Customized Auto Attendant Menu prompt CP–72

Customized Digits CP–97

customizingCallerSetup.html MM–40CallSetup.html MM–39CallSetup.html, customizing MM–39CAP AP–3LaunchMonitor.html MM–40msg.html MM–39Refresh.html MM–41Refresh.txt MM–41txt files MM–42

customizing a handsetT7406 7C–37

adjusting the backlight 7C–37

cycle park codes, park mode DC–77

40 Index

NN40020-101NN40020-101

DDASS2

clock source NC–102if busy NC–132received # NC–128redirect to NC–133use auxiliary ringer NC–131

dataencryption methods NC–521networking

IPSec NC–521

data devices, using ATA 2 IM–120

data transmission requirements, ATA2 IM–120

Day mode, skillset CC–112, CT–133

Day of Week Service CC–17, CT–15

Day Routing Table, example CC–140

Daylight Savings Time CP–115

D-channels NC–530described DI–30

dedicated cable IM–59

default7208 DC–1577316 buttons DC–1567406 buttons DC–159button assignment DC–153buttons DC–154

2004 DC–160IP Phone 2002 DC–161

gateway, IP telephones DI–54hunt group DN DC–102restriction filters NC–413, NC–432

default buttonsDMC portables DC–179IP Phone 2001 01–6

default extension, Operator DN CP–136, CP–140, CG–162

default gatewayLAN DHCP scope IM–141

default mailbox password FS–12

default mode, skillset CC–112, CT–133

default password CP–38, CR–21, CG–35

delayCamp timeout DC–79dial, signaling programming NC–130host delay timer DC–80link timer DC–80Park timeout DC–79

delay (continued)ring transfer DC–76

Delay Answer CC–49, CC–197, CC–243, CT–189, CT–209

Delayed Ring Transfer (DRT), CallPilot Feature Compatibility CP–165, CG–205

deleteISDN interface NC–498modem interface NC–504

deleted messages, retrieving CC–78, CT–83, CR–50, CR–52

deletingagent CC–44Group List CG–69mailbox CP–48messages CC–77, CC–79, CR–48, CR–51, CT–82,

CT–85Network Site MS–49prefix filters


delivering messages MS–50

deny, voice call (88) DC–39

deregister, IP telephones DI–56

DESencryption protocol NC–521

Desktop Assistant DC–136

Desktop Charger WH–54, WH–55

Desktop Messaging CP–15, CG–15

destination codesabsorbed length NC–238ANY character NC–247call-by-call services network NC–341constraints NC–236, NC–239, NC–253, NC–260dedicated long distance trunks NC–246dialout to network NC–245E&M networking NC–336for fallback NC–389least cost routing NC–239, NC–248local calls NC–245long distance access code routing NC–238, NC–252MCDN network NC–306numbering plan overview NC–214, NC–216overflow routing NC–249PSTN fallback NC–389remote gateway destination digits NC–390, NC–391schedule NC–390wild card character NC–247

Index 41

Master Index

destination digitsdestination code NC–390, NC–391network example NC–394remote gateway NC–381

destination gateway NC–527

destination IPnetwork example NC–394remote gateway NC–381

destination numbercharacter limit CC–90, CC–92, CC–99, CT–98,

CT–100, CT–109, CR–90, CR–92, CR–99for pagers CC–88, CT–97, CR–89when CallPilot is behind PBX or Centrex CC–88,

CT–97, CR–89

destination pager numbercharacter limit CT–97, CC–88, CR–89

destination telephone numbercharacter limit CR–77, FA–30, MU–28

destination type CG–100, CP–78assigning CG–100, CP–78changing CG–140Custom Call Routing (CCR) CG–109, CP–85

destination, Off-premise Message Notification numbers CC–83, CT–89

determiningControl DN CC–63, CT–66Feature Codes CT–24mailbox interface CC–31, CT–67, FA–11Message Waiting Indication extension CC–63,

CT–66skillset mailbox number CC–63, CT–66

devices LN–13

DHCP (Dynamic Host Configuration Protocol) WT–36BCM50 main unit IM–69IP telephones DI–54

prerequisites NC–464network prerequisites NC–461VLAN on IP telephones DI–55

DHCP serverBCM50a, BCM50e IM–70configuration IM–69

Diagnostic Settings AG–270

dialdirect-dial telephones NC–227insert Link (71) DC–34insert pause (78) DC–35

dial (continued)mode

lines NC–129signaling NC–130

tonestuttered NC–421, NC–443system NC–421, NC–443

dial planabout MC–39example MC–39

dial tonewait DC–228wait (804) DC–36, NC–257

dial upfailover settings NC–506interfaces NC–495

dialback AG–92

dialed digits, VoIP trunk routing NC–387

dialed number DR–54

Dialed Number Identification Service DR–54

dial-inISDN NC–511modem NC–495, NC–508setting up callback AG–92

dialingautomatic dial DC–192insert pause (78) DC–38link code (F71) NC–257Link signal DC–228long tones (F808) NC–257mode (*82) DC–34options DC–56pause (F78) NC–257pause signal DC–228pre-dial DC–192restrictions

maximum length NC–412overrides NC–412remote restrictions NC–414

run/stop DC–228standard dial DC–192wait for dial tone (F804) NC–257

dialing planCDP NC–308, NC–394destination codes NC–251

destination digits NC–390, NC–391line access diagram NC–224location code, UDP NC–279M1-IPT prerequisite NC–308MCDN network checklist NC–299

42 Index

NN40020-101NN40020-101

dialing plan (continued)outgoing

calls NC–381private calls NC–282public calls NC–219, NC–275

PRI DI–35, NC–535routing table NC–251

privateDN length NC–279network ID NC–279types NC–217

PSTN fallback NC–241, NC–370public

DN lengths NC–217lines NC–250network NC–217network code NC–273

public networkdialing plan NC–273

restriction filters NC–411, NC–429system prerequisites NC–463type NC–279UDP NC–308using T1 E&M lines NC–38

dialing properties LN–18, PC–27

dialing restrictionsline/set restriction DC–67telephone DC–65

Dialing Translation MS–28access code CP–125, CG–181area code CP–125, CG–181example table CP–124, CP–125, CG–180, CG–181how it works MS–28long distance access code CP–125, CG–181Network Access CP–125, CG–181overview CP–123, MS–28parameters CP–125, CG–181phone number translation MS–28properties

setting MS–31reply translation CP–125, CG–181setting CP–126, CG–182table MS–28

Dialing Translation Tablebuilding MS–32changing an entry MS–34changing entries CP–127, MS–34deleting entries CP–127, MS–35example CP–124, CP–125, CG–180, CG–181,

MS–29reviewing entries CP–126, CG–185, MS–33

dial-outautomatic NC–491, NC–493, NC–514

add interface NC–515disconnect interface NC–515static routes NC–517

digits, destination codes NC–245interfaces NC–495local calls NC–245modem NC–495remote access NC–491WAN failover NC–491

dialpad, 25–18

dialtone, wait for (804) DC–38

DID #, call-by-call service network NC–39, NC–339

DID (direct inward dialing)ANI number NC–131auto privacy NC–131dial mode NC–129redirect to NC–133remote access NC–417, NC–426signaling programming NC–130system diagram NC–32, NC–286use auxiliary ringer NC–131

DID routing CC–52, CT–147

DiffServ WT–45

digit suppressionCall Detail Recording

after connect is disabled DR–21after connect is enabled and Line Supervision is

available DR–21after connect is enabled and Line Supervision is

not available DR–21assigning Suppress Digits DR–22changing Suppress Digits DR–22configuring leading digits suppression DR–22

digitalAnswer with DISA NC–132auto privacy NC–131dial mode NC–129redirect to NC–133use auxiliary ringer NC–131

digital lines, 4x16 IM–43, IM–44

digital mobilityfeature list DC–91

Digital Mobility Controller. See DMC DC–91

Index 43

Master Index

Digital NetworkingNetwork Group Lists MS–51Network Receive MS–50Network Reply feature MS–50Non Delivery Notification messages MS–63overview MS–8, MS–9prerequisites MS–7setting properties MS–41TCP/IP MS–8using MS–10

Digital Private Network Signaling System. See DPNSS 1 NC–49

digital station media bay module IM–43

digital station module See DSM NC–102

digital telephone4x16 module IM–44, IM–45DSM 16 and DSM 32 modules IM–44DTM module IM–41

Digital Trunk Interface. See DTI and DTM NC–37

digital trunk moduleDTM IM–41

digitizing analog equipment, ATA2 IM–115

dip switches IM–96

direct dialdigit

Internal/External # (DN) NC–265numbering overview NC–216programming NC–265type NC–265

digit facility NC–266prime line NC–266telephone

overview DC–232sending messages DC–76

direct dial telephones NC–227

Direct Inward Dial DR–52

Direct Inward System Access. See DISA NC–279, NC–416, NC–423

direct-dial digitallow/disallow DC–53

Directed Pickupanswering from any telephone (F76) DC–38feature settings DC–77pick up code (F76) DC–34, DC–198

Directory Search setting CP–114

directory, 25–18

directory, Company CC–64, CT–68

DISA (direct inward system access)DID, trunk NC–417, NC–426DN

constraints NC–228, NC–269overview NC–214

lines in a network NC–334PRI trunks NC–427private DISA DN programming NC–279public DISA DN programming NC–272remote access NC–416, NC–423T1

DID trunks DISA DN NC–416, NC–423E&M trunks NC–418, NC–428

VoIP trunks NC–363, NC–377

disablinga bus NC–83CCR Tree CG–134ISDN interface NC–497media bay module port NC–83modem NC–503name and dn dialing CP–69skillset CC–61, CT–58telset interface AG–76user accounts AG–115

discarded calls, call log DC–135

disconnectautomatic dial-out interface NC–515ISDN interface NC–498modem NC–504

disconnect supervisionCallPilot Feature Compatibility CP–165, CG–205disconnect timer NC–102GASM DC–59loop start trunks NC–417, NC–426

disconnecting, from a BCM AG–248

display LN–6, AG–19, DC–18, CT–23, TA–6contrast DC–191IP Phone 2007 07–6IP Phone Key Expansion Module IP–4log prompt CP–152, CG–190network name NC–533symbols NC–26two line CT–21, CG–17voice mail DN (985) DC–40

display keys, configuration DI–51, DI–52

display network name DI–33

Display telephoneentering characters CC–29, CG–19, CT–22, CR–16two line CC–28using CR–13

44 Index

NN40020-101NN40020-101

Display Waiting Calls Feature Code CC–167

displayingprompts

call log DC–247common DC–235viewing active service DC–246

distinct ring NC–128hunt groups DC–104in use, telephone programming DC–56

distinctive ring pattern. See DRP NC–128

distribution modes, Hunt groups DC–103

diversionbypass call NC–52, NC–327DPNSS 1 NC–52, NC–327follow-me NC–52, NC–328immediate NC–52, NC–327on busy NC–52, NC–327on no reply NC–52, NC–327

DMC (Digital Mobility Controller)feature list DC–91

DMC portablesdefault buttons DC–179

DMSprivate outgoing calls NC–282

DMS-100available services NC–106call-by-call services support NC–233PRI protocol NC–235, NC–258

DMS-250available services NC–106call-by-call services support NC–233PRI protocol NC–235, NC–258

DND (Do Not Disturb)activate (85) DC–34cancel (#85)Do not disturb. See DND DC–34initiating (85) DC–39on Busy DC–201overview DC–202

DND on busyhunt groups DC–234initiating (85) DC–39programming DC–53

DNIS number NC–131

DNsauto assign NC–463auto-assign IP telephones DI–54button programming DC–153, DC–60changing the length NC–221, NC–267default on 4x16 IM–226

DNs (continued)default on ASM DI–65, IM–237default on DSM16 DI–67, IM–233default on DSM32 DI–67, IM–233default on main unit QS–26, IM–203default on telephony connector QS–26, IM–203dialing restrictions DC–65disable-enable module port NC–83display voice mail DN (985) DC–40hunt groups DC–102hunting. See multi-line hunt DI–32, NC–533increasing length NC–220, NC–267ISDN feature support DC–52length

changing NC–220, NC–267client application requirements NC–220, NC–267numbering plan overview NC–214overview NC–214system startup NC–220, NC–266voice mail/contact center NC–220, NC–267

records prerequisites NC–463type

call-by-call services network NC–341MCDN network NC–306route programming NC–257

user preferences, model DC–62

Do Not Disturb (DND) PC–25, PC–59CallPilot Feature Compatibility CP–165, CG–205

Domain Name MS–8

Domain Name System (DNS) UM–73configuring environments without a DNS MS–17,

UM–14

downloadfirmware DC–151

DPNSS (digital private network signaling system)call offer NC–55, NC–330diversion feature NC–52, NC–327Embark switch NC–50, NC–328full autohold NC–131home location code NC–57, NC–331host node NC–102intrusion programming NC–54networking NC–49private access code NC–57, NC–331protocol NC–35, NC–311remote

access NC–417, NC–427paging NC–418, NC–427

three-party service NC–51use auxiliary ringer NC–131

Index 45

Master Index

DPNSS 1 (Digital Private Network Signaling System)call diversion NC–52, NC–327features NC–50, NC–327lines, Embark switch DC–133PBX link NC–49terminating node NC–49three party service NC–51

DRP (distinctive ring pattern) NC–128

DS/CLID, module mode NC–100

DSM (digital station module)4x16 combination module IM–44, IM–45hardware overview IM–44host node NC–102

DSM16default DNs DI–67, IM–233wiring chart DI–67, IM–233

DSM32default DNs DI–67, IM–233wiring chart DI–67, IM–233

DSX1 build NC–103

DTI trunk. See also DTM NC–37

DTM (Digital Trunk Module)clock source DI–38, NC–538default line numbers DI–69, IM–215description IM–41ISDN hardware DI–36, NC–536wiring chart DI–69, IM–215

DTMF (dual tone multi-frequency)dial mode NC–129setting ANI/DNIS NC–131

Dual Charger WH–57

duplex mismatch WT–31, WT–121, WT–122

duplicate system DNs DC–69

duration, call PC–25

dynamic agent priority CC–16, CC–18, CC–57, CT–14, CT–122

dynamic snapshot AG–250starting AG–252stopping AG–253configuring AG–251

EE&M

ANI number NC–131answer timer NC–101answer with DISA NC–132auto privacy NC–131dial mode NC–129

E&M (continued)DNIS number NC–131full autohold NC–131redirect to NC–133remote access issue NC–418, NC–428signaling programming NC–130use auxiliary ringer NC–131

E1, DTM modules IM–41

eCAP restore issue DC–128

Editing Class of Service CG–58

editing textIP Phone 2007 07–11

using the soft keys 07–12

electrical requirements IM–77

Element Manager LN–21, SO–34assigning

CDR prefix filters DR–20basic parameters IM–135Call Detail Recording DR–13

livestream DR–40Call Detail Recording

User Group Administration DR–23changing

CDR prefix filters DR–20deleting

CDR prefix filters DR–20destination codes NC–389H.323

trunks record NC–381LAN CTE configuration screen LN–21last successful log-in AG–112minimum password length AG–77minimum user ID length AG–77password complexity AG–77Suppress Digits

Call Detail Recording DR–22user session timeout AG–79

E-Mail Address PC–69

Embark switchCall Forward DC–133DPNSS lines DC–133DPNSS network NC–50, NC–328host node NC–102validation errors DC–134

emergency911 dialing, PRI DI–34, NC–535

emergency telephoneinstalling IM–116

46 Index

NN40020-101NN40020-101

enablea bus NC–83bilingual setting CP–114caller ID CC–160external Initialization setting CP–114General Delivery Mailbox setting CP–114Group List setting CP–113ISDN interface NC–497lockout AG–78media bay module port NC–83modem NC–503network transfers CP–114redirect DN setting CP–114skillset CC–61, CC–225telset interface AG–76Voice Mail setting CP–113

encapsulating security payload. See ESP NC–522

encryptionDES NC–521IPSec NC–521

levels NC–521methods NC–521

end of call with charges not available DR–47charges rounded down DR–47charges rounded up DR–47no charge DR–47pulse charges DR–47

enteringdomain name (IP address only) MS–19, UM–15

entering textIP Phone 2007 07–11

using the pop-up keyboard 07–11using the telephone dialpad 07–12

environmentstandards and specifications IM–22

environmental considerationsT7406 7C–27

environmental requirements IM–77

Equal Access Identifier Code (CAC). See carrier codes NC–230

erased messages, retrieving CR–52

erasing a CCR Path CG–146

erasing messages CC–77, CC–79, CT–82, CT–85, CR–48, CR–51

error messageNo authorization to perform this operation UM–64

error messages MS–63, UM–77

error messages, troubleshooting CG–193

error state WH–18

Error Status screen WT–118

ESF (extended superframe)framing format NC–103

ESP (encapsulating security payload)encryption protocol NC–522

estimated installation time, Unified Messaging UM–17

Ethernet activity, Viewing AG–267

Ethernet Metrics AG–266

ETSIMCID feature DC–214name and number blocking NC–206

ETSI EuroPRI protocol NC–235, NC–258

ETSI featuretelephone TF–16

ETSI QSIGadvice of charge- end of call (AOCE) NC–49,

NC–317malicious call identification (MCID) NC–318network

diversion NC–318services NC–48, NC–317

networking NC–47, NC–309PRI protocol NC–235, NC–258private networking NC–35, NC–311private outgoing calls NC–282

ETSI specifications IM–22

Eudora Pro UM–8, UM–9configuring UM–45configuring IMAP account UM–45configuring LDAP directory service UM–46testing IMAP account UM–47

European Regulatory rules WT–77

Evening Greeting CP–70, CG–88

evening schedule DC–31

Event Log Report CP–106

exception. See dialing restriction NC–412

exclusive access time remaining AG–113

Exclusive Hold (79) DC–38, DC–205

Exiting Personal Call Manager PC–99

Expand to PC key DC–175, 20–9, 40–9

Expand, 25–18

expansion portwiring chart IM–213

Index 47

Master Index

expansion unit IM–38, SO–18installing IM–93replacing IM–183wiring chart IM–213

Expected Wait Timeabout CC–124caption CC–127, CC–132greeting number CC–127greeting step CC–132greetings, examples CC–125setting up CC–124table, deleting CC–128table, setting up CC–126wait time interval CC–127

expiry, password CP–46, CG–50

express messaging into voice mail (980) DC–34, DC–39

Express Messaging Line CP–35, FS–9about CP–35, CG–32, FA–10defaults CP–36, CG–32

extended superframe. See ESF NC–103

extension dialing, disabling CP–69

extension microphonesIP Audio Conference Phone 2033 33–6

extension number length, troubleshooting CP–152, CG–190

extension transfer DR–55

externalhotline DC–56paging

equipment DC–219to target line DC–201

external # NC–390, NC–391autodial DC–63direct dial digit NC–265E&M networking NC–336route programming NC–257user speed dial DC–63

External Applications Server WT–45

external call forward DR–62configurations

Call Forward All Calls DR–55Call Forward All No Answer DR–55Call Forward Busy DR–55

external codeaccess codes NC–265numbering overview NC–216

external equipment, safety warning IM–38, IM–54

external line isolation units (LIU), MSC jacks IM–38, IM–54

external linesaccess code conflicts NC–228, NC–268

external pagingamplifier IM–54

external routing feature codes NC–257

external voice mailaccess programming NC–90

extradial telephone DC–32lines, CAP module DC–128

Ffacility

direct dial programming NC–266hotline programming DC–56user speed dial DC–63

failed login AG–117

failoverdial up settings NC–506ISDN interface NC–508modem interface NC–508WAN NC–494, NC–507, NC–508

fallbackactivating VoIP schedule NC–391configuring for PSTN NC–369destination codes NC–389MCDN NC–307MCDN networking NC–308scheduling NC–391to circuit-switched NC–114, NC–120using PRI line NC–394

fast busy tone NC–421, NC–444

Favoritescreating and distributing MM–42, MC–73exporting MM–42, MC–73

fax CP–14, SO–41adding Fax On Demand to CCR FS–10ATA answer timer DC–58Express Messaging Line FS–9, FA–10Fax On Demand mailbox FS–31prerequisites for setting up FS–7reports FS–11troubleshooting FS–41what fax is FS–7who can use fax FS–7

Fax Answering CP–14, CG–14, FS–8, SO–41

Fax Broadcast FA–26, FA–28

48 Index

NN40020-101NN40020-101

fax call, transferring to your mailbox FS–44

Fax Detection CT–148

fax featuresadding Fax On Demand to CCR FS–10CallPilot reports FS–11Express Messaging Line FS–9Fax Group Lists FS–10

Fax Group Listcreating FS–27maximum number of lists FS–27maximum number of members FS–27recording a name FS–27sending a Fax Group message FS–29

Fax Group Message, introductory voice message FS–30

fax machineconnected to an ASM FS–42connected to an ATA FS–42

Fax Mail FS–8example of FS–43

Fax Messageadding to a Fax On Demand mailbox CG–80, FS–37forwarding FA–22sending to a personal mailbox FA–21sending to Fax Group List FA–26, FA–28, FS–29storage space in mailboxes FS–44

Fax On Demand FS–8adding a Fax On Demand Mailbox FS–31one-call method CG–79, FS–36two-call method CG–79, FS–36

Fax On Demand mailboxadding a fax message CG–80, FS–37adding to a CCR Tree CG–82, FS–39changing FS–35deleting a fax CG–81, FS–38fax interval FS–32fax retries FS–32maximum number of faxes CG–79, FS–36properties FS–35recording a greeting CG–77, CG–81, FS–33, FS–38setup example FS–43

Fax Overflow mailbox FS–24adding FS–24changing FS–26deleting FS–26fax interval FS–9, FS–25fax retries FS–9, FS–25printing messages at another fax machine FS–44recording a spoken name FS–25retry limit FS–9

Fax Overflow mailbox (continued)setup example FS–43storage limit FS–9

Fax Overflow, about FS–9

fax propertieschanging FS–22cover page FS–20retry interval FS–20setting FS–20

fax requirements UM–18

Fax System Group ListSending a Group Fax Message FA–26, FA–28

Fax Usage Report CP–109

FCCregistration IM–21RF interference IM–21

feature68 - Class of Service (CoS) NC–44374 - call park NC–226, NC–26978 - 1.5-second pause NC–257811 - call display NC–210811 - call information NC–210819 - outgoing name and number (ONN) blocking

NC–534button programming DC–62

Feature 983 telephone administration CC–17, CT–15

Feature 986 CR–76

Feature 987 CR–72

feature code typesCall Detail Recording

account code DR–19

feature codes CC–33, CT–24activity codes CA–16, CC–36, CT–28agent CC–36, CT–28Contact Center administrator CT–26custom feature codes CC–36, CT–28descriptions CC–35, CC–36, CT–26, CT–28determining CT–24Display Waiting Calls (F909) CA–17, CC–35,

CC–36, CC–159, CC–167, CC–173, CT–32, CT–26, CT–27, CT–28, CT–32, CT–180

log off CC–35, CC–36, CS–19log on CA–15, CC–35, CC–36log on, log off (F904) CT–26, CT–27, CT–28monitor agents CC–35monitor skillsets CC–36, CS–17monitor skillsets (F904) CT–27, CT–28Not Ready (F908) CA–18, CC–36, CS–18, CT–27,

CT–28

Index 49

Master Index

feature codes (continued)open mailbox (F981) CC–35, CC–36, CT–26,

CT–27, CT–28, FA–15operator settings (F982) CC–35, CT–26programming memory buttons CA–20, CC–34,

CS–19, CT–25skillset status (F909) CC–35, CT–26supervisor help CA–16, CC–35, CC–36, CS–20,

CT–26, CT–28Voicemail DN (F985) CC–35, CT–26

feature codes CR–31account code list

Call Detail Recording DR–19Call Detail Recording DR–18

account code list DR–19account codes DR–19creating DR–18designating DR–18

one button access CCR Tree CG–131

feature limitations, Citrix UM–61

feature listDMC DC–91

featuresactivate speed dial (0) DC–225Auto Hold (73) DC–33autodumping (815) DC–215button programming DC–36call log feature codes DC–215Call Pickup DC–198Call Transfer DC–206change user speed dial (*4) DC–225Conference Calls DC–222current call (811) DC–38Display Voice Mail DN (985) DC–34Do Not Disturb (DND) (85) DC–202Do Not Disturb on Busy (85) DC–201Exclusive Hold (79) DC–34, DC–205Group Listening (802) DC–198hunt groups DC–234interrupt voice mail (987) DC–40IP Phone Key Expansion Module IP–3IP telephony SO–13line redirection DC–133link code (71) NC–257long tones (808) NC–257MCID (897) DC–35, DC–214new SO–20paging (60 - 63) DC–219privacy (83) DC–202programming memory buttons DC–226SM password (*550) DC–84

features (continued)sorted by name and activation code DC–33start conference (3) DC–222telephone TF–5telephony SO–12trunk answer (800) DC–199wait for dial tone code (804) NC–257

FEM (fiber expansion module)clock source DI–38

field definitionsNorstar reports

CLID DR–48, DR–57real-time DR–58standard DR–57

filters WT–35

finding a contact PC–73entering a name or number PC–75using wild cards PC–75

firewallsconfiguring NC–373network prerequisites NC–461ports NC–373

firmwaredownloading to IP telephones DC–151

first display DC–52, NC–208

first-time callers message MM–20

fixed, sampling NC–184

flash animations MC–57

FoIPT.38 NC–397

FoIP (fax over IP) NC–375

foldersadding PC–84copying PC–85cutting PC–87deleting PC–88moving PC–86pasting PC–86, PC–87

follow-me browsing MC–57ASPs MM–17JavaScript MM–17

follow-me diversion NC–52, NC–328

force auto/spd dial over ic/conf DC–76

force download DC–151

Forced Play greetings CC–130, CC–198, CT–150, CT–190

foreign exchange. See FX NC–534

50 Index

NN40020-101NN40020-101

FORM tag MM–7

format, voice UM–9

formatsdate


formula for waiting calls CC–199, CT–191

Forward on busyDND on Busy DC–201

forwarded messages, recording an introduction for CR–66

forwardingcalls

Do Not Disturb on Busy DC–201Line Redirection DC–133troubleshooting CP–152, CG–190

a message CC–79, CT–85, CR–51

FQDN MS–8

framing format NC–103

France WT–77

full autohold NC–131

full duplex link, silence suppression examples NC–525

Full mailbox CR–47

full set lock DC–65

Fully Qualified Domain Name (FQDN) UM–66

Fwd no answer delay DC–45

Fwd no answer to DC–45

Fwd on busy to DC–45

FX (foreign exchange) DI–34call-by-call services NC–232service, protocols NC–106

GG.711 WT–43

G.723.1 WT–43

G.729A WT–43

G.729B WT–43

G4x16connecting lines IM–108setting dip switches IM–96wiring chart IM–229

G4x16, G8x16 IM–45

G711 UM–9

G723.1 UM–9

G8x16connecting lines IM–108setting dip switches IM–96wiring chart IM–229

gain adjustment WT–44

Gang Charger WH–57, WH–58

GASMdip switches IM–96

gatekeeperdefined DI–45, NC–360network prerequisites NC–461signaling method NC–379

gatekeeper IP, local gateway NC–115, NC–380

GateKeeperResolved NC–115

GateKeeperRouted NC–115

gateway WT–34, WT–45, WT–51, WT–109, WT–110destination digits NC–390, NC–391IP telephones DI–54network prerequisites NC–461protocol NC–381protocol, local gateway NC–380remote, configuring NC–381type NC–381

gateway protocolLocal Gateway NC–115

GATM (global analog trunk module)default line numbers DI–75, IM–229dip switches IM–97module mode NC–100

GATM4connecting lines IM–108default line numbers DI–79, IM–221wiring chart DI–79, IM–221

GATM8connecting lines IM–108default line numbers DI–80, IM–222wiring chart DI–79, IM–221

General Contact Center parameters CC–161

General Delivery Mailbox CP–28, CP–151, CR–47disabling CG–174enabling CG–174overview CG–24purpose CR–20troubleshooting CG–189

Index 51

Master Index

General Networking propertiesNetwork Broadcast MS–42Network Delay MS–43Network Delivery MS–42Network Group List MS–42Network Receive MS–42Network Reply MS–42Number of Network Retries MS–43

general settingsanswer keys DC–77associate SWCA key to call DC–81background music DC–75conference tone DC–75delayed ring transfer DC–76directed pickup allow DC–77Force auto/spd dial over ic/conf DC–76Held reminder DC–76Hold DC–76identify alarm telephone DC–77include I/C calls when auto associating DC–81include I/C calls when invoked by Hold DC–82maximum CLI per line DC–77network callback timer DC–79page tone, allow DC–75receiver volume DC–77set relocation DC–77

global analog trunk module. See GATM NC–100

Goodbye key DC–165, DC–175, 20–9, 40–9

graphics MM–43

greetingassigning to a Greeting Table CP–69caption CC–107, CC–108, CC–132, CP–55, CP–58exporting CC–108, CP–59importing CC–107, CP–58recording CC–109, CP–54, CP–59

greeting stepFax Detection CT–148

Greeting Table CP–69Alternate Language CP–68, CG–85assigning CP–70assigning a CCR Tree CP–69assigning a greeting CP–68, CP–69, CG–88Attendant CP–70business hours CP–70language preference CP–71menu repeat key CP–71overview CP–62, CG–84Primary Language CP–68, CG–85recording Company Greetings CP–68, CG–85setting up CP–68, CG–88

Greeting Table (continued)using the Alternate Language CP–63, CG–84

greetings QC–1, CR–22, QN–1Afternoon CP–70, CG–88Alternate CR–38, CR–109

example CR–38purpose CR–38

assigning to a Greeting Table CP–68, CG–88Evening CP–70, CG–88Morning CG–88personal CR–22personalized CR–38

assigning CR–42available with Caller ID QC–1, CR–38, QN–1deleting CR–45recording CR–42

primary CR–37, CR–109example QC–1, CR–37, QN–1purpose QC–1, CR–37, QN–1

recording FA–13, MS–47Alternate CR–39Primary CR–39

recording technique CR–38troubleshooting CP–151, CG–189

greetings, contact centerexamples CC–103, CT–45Forced Play CC–130, CT–150Greeting step in Routing Table CC–129, CT–149parameters in Routing Table CC–130, CT–150recording CC–104, CT–46Routing Table parameters CC–198, CT–190tips CT–189types CC–103, CT–45

Greetings, skillset mailboxexample CT–74, CT–78

Greetings, skillset mailbox, example CC–69, CC–73

ground startanswer with DISA NC–132auto privacy NC–131dial mode NC–129redirect to NC–133use auxiliary ringer NC–131

Group Listadding CP–51changing CP–52creating FS–27delete CG–69Group Message CG–64maximum number of lists FS–27maximum number of members FS–27numbers CP–49, CG–64

52 Index

NN40020-101NN40020-101

Group List (continued)recording a name FS–27troubleshooting CP–154, CG–192

Group List Leading Digit setting CP–113

Group List name CR–65

Group Listeningactivating (802) DC–34at telephone (802) DC–38canceling (#802) DC–34

Group Lists, Network MS–51

Group Pickupactivating (75) DC–34, DC–199answering from a telephone (75) DC–38hunt groups DC–234

Groupware, definition UM–8

GroupWise UM–8CallPilot Message Store UM–31configuring UM–31

Guest Mailbox CG–42adding CG–41, CG–42, CP–42overview and examples CG–25

Guest mailboxes CR–19no operating extension for CR–19

GWProtocol NC–115, NC–380

HH.323

endpoints NC–374fallback setting NC–114Fallback to circuit-switched NC–114Trunks record

jitter buffer NC–119trunks record

remote gateway NC–381

half duplex links WT–36silence suppression example NC–523

handling many callsHold DC–204

handsetstandards and specifications IM–22

handset asleepT7406 7C–35

handset configurationT7406 7C–16

assigning the handset to the base station 7C–17first-time installation information 7C–16identifying handsets 7C–16

handset featuresT7406 7C–8, 7C–21

language selection 7C–22locking the handset 7C–22ring type 7C–21ringer volume 7C–22

handset pagingT7406 7C–37

handset powerT7406 7C–14

battery levels 7C–14

handset system feature notesT7406 7C–23

LCD contrast level 7C–23priority call 7C–23ring notification 7C–23T7406 and M7410 interaction 7C–23voice call deny 7C–23

handsfreeprogramming DC–52

Handsfree / Speaker key DC–175, 20–8, 40–8

handsfree answerbackprogramming DC–53

hard diskreplacing IM–193

hard reset, telephony services AG–269

hardware SO–10overview IM–33

hardware and software requirementsi2050 Software Phone 50–15

header formatCall Detail Recording DR–16

headset compatibilityT7406 7C–41

headset installationT7406 7C–41

Headset key DC–165, DC–175, 20–9, 40–9

headset volume DC–193

Held Call icon PC–21, PC–25, PC–46

Held Conference icon PC–21, PC–25

Held reminder DC–76

helpcontents tab PC–93find tab PC–93index tab PC–93messages PC–25opening PC–93

Index 53

Master Index

help, accessing UM–82

highest priority call CC–198, CT–190

holdanswering a held call PC–46auto hold code (73) DC–33auto hold control DC–54automatic DC–204conference calls PC–55exclusive DC–205exclusive hold (79) DC–34exclusive hold at telephone (79) DC–38handling calls DC–204held reminder settings DC–76invoke SWCA parking by hold DC–82tones, music, or silence DC–76

Hold key DC–165, DC–169, DC–175, 20–9, 40–9

Hold tone CR–52

hold, 25–18

hold, CallPilot Feature Compatibility CP–165

holding a callT7406 7C–36

Holiday Listadding an entry CP–63changing an entry CP–67deleting an entry CP–67status

expired CP–66pending CP–66repeating CP–66today CP–66unused CP–66

home location code, DPNSS NC–57, NC–331

Home menu CR–76

home node, Custom Call Routing (CCR) CP–84, CG–108

hospitalityprogramming overview DC–231

hospitality featuresHospitality Features Card HF–3

Hospitality Features Cardalarm time HF–4

cancelling alarm time on a system telephone HF–5

cancelling alarm time on an analog telephone HF–5

hospitality services admin set HF–5programming alarm time on a system telephone

HF–4

Hospitality Features Card (continued)programming alarm time on an analog telephone

HF–4setting the alarm to snooze on a system telephone

HF–5turning off the alarm HF–5

hospitality features HF–3hospitality passwords HF–7room condition HF–6

querying the Room condition using an HS admin set HF–7

updating the Room condition using a room set HF–6

updating the Room condition using an HS admin set HF–7

room occupancy HF–7accessing the Room occupancy feature HF–7assigning the state of a room to a set HF–7

hospitality passwordsHospitality Features Card HF–7

hospitality recordReal Time DR–62Standard DR–51

host delay, timer DC–80

host name/IP address MS–43

host node, DPNSS NC–102

host signaling link DC–66

host system signaling, pause DC–228

Hot Deskingchange password DC–149Feature (999) DC–34

hot plug-inIP Phone Key Expansion Module IP–7

hotlinefacility DC–56numbers DC–56overview DC–229

hoursoperation for a skillset CC–137Routing Tables CC–123, CT–147

HTML formscall command parameters MM–15

HTML syntax, FORM tag MM–7

HTML, frames MM–16

hunt delay DC–103

54 Index

NN40020-101NN40020-101

Hunt groups CC–224, CT–195auxiliary ringer DC–104Broadcast mode DC–103distinct rings DC–104distribution modes DC–103DN, default value DC–102feature operation DC–234hunt delay timer DC–103if busy DC–103Linear mode DC–103monitoring mode DC–84monitoring with IP telephones DC–110moving members DC–106name DC–102overflow constraints DC–78programming overview DC–233queue time-out DC–103Rotary mode DC–103SM

password DC–84sets DC–84supervision DC–54

Ii2001

server parameters DI–54

i2002server parameters DI–54

i2004server parameters DI–54

i2050Software Phone, server parameters DI–54

i2050 Configuration Utilityi2050 Software Phone 50–20

i2050 Software Phoneaccess help 50–28hardware and software requirements 50–15i2050 Configuration Utility 50–20installing USB audio headset 50–17installing using Business Communications Manager

50–18local directory interface 50–33primary user interface 50–31registering on Business Communication Manager

50–29system tray interface 50–32troubleshooting 50–29USB audio kit 50–16

ICL (intrusion capability level)defined NC–54

iconsactive call PC–21, PC–25, PC–43Address Book PC–64conference call PC–21, PC–25held call PC–21, PC–25, PC–46held conference PC–21, PC–25Personal Call Manager PC–44ringing PC–21, PC–25task tray menu PC–21

ICQ UM–76

ID length, carrier access codes NC–276

identification service DR–54

idle line, search for NC–93

IDPX, host node NC–102

if busy NC–132

IMAPconfiguration UM–39configuration settings UM–14server UM–13server name UM–36testing Outlook Express or Outlook (Internet Mail

mode) IMAP account UM–39

IMAP clients UM–8error messages UM–77

immediate backups, performing AG–275, AG–277, AG–278, AG–279, AG–280

impedance, lines NC–93

Inbox/Messages, 25–19

incoming calls, tracking DC–214

increasing DN length NC–220, NC–267

indicatorsMessage Waiting CC–35, CC–48, CC–51, CC–64,

CC–163, CT–26, CT–50, CT–66Primary CC–230, CT–198Primary alert time CC–159, CT–32Secondary CC–230, CT–198Secondary alert time CC–159, CT–32

Industry Canadaregistration IM–21

Info tab AG–253

informationcaller, call logs DC–135current call (811) DC–38

Index 55

Master Index

Information Mailboxadding CG–44, CP–43overview CG–26recording greeting CG–152, CP–147, CR–107

information message, CCR CR–76

information sheetauthorization number KE–16

initial installation IM–151

initializinga mailbox CP–38, CG–35, FS–12a skillset mailbox CC–64, CT–68T24 KIM (Key Indicator Module) 24–2the IP Phone KEM

IP Phone Key Expansion Module IP–7your mailbox CR–21

insert a battery pack WH–54

insertion loss DI–27, IM–123measurement DI–25, IM–122

installATA2 IM–115CAP IM–116emergency telephone IM–116on table or shelf QS–22, IM–91

installer programming TA–19

installing SO–32configuration display keys DI–51, DI–52CTE applications LN–18IP telephone server parameters DI–54LAN CTE client LN–17Personal Call Manager LN–18requirements UM–17restart to configure DI–51, DI–52T24 KIM (Key Indicator Module) 24–1TAPI applications LN–18telephones and peripherals IM–115Unified Messaging UM–19

estimated installation time UM–17

installing accessoriesT7406 7C–39

installing the base station 7C–9

installing the KEMIP Phone Key Expansion Module IP–5

installing USB audio headseti2050 Software Phone 50–17

installing using Business Communications Manageri2050 Software Phone 50–18

integratedBRI NC–183

integrated clients UM–8definition UM–8Lotus Notes UM–8Novell GroupWise UM–8Outlook 2000 UM–8Outlook 2002 UM–8

Integrated Services Digital Network. See ISDN NC–531

Intelligent Caller Input RoutingAdvanced CC–18, CC–111Basic CC–18, CC–111

intelligent CLID/DNIS Routing CC–18, CC–111

Intelligent Overflow CC–17, CC–112, CT–15, CT–133

Intelligent Routing CC–18using with CCR CC–18, CC–111

intercomcalls within the system NC–66, NC–95include I/C calls when auto associating, SWCA

DC–81include I/C calls when invoked by Hold, SWCA

DC–82prime line and direct dial telephones NC–266

intercom numbers, CallPilot Feature Compatibility CP–165, CG–205

interfacedial-out NC–495ISDN NC–495modem NC–495

interface levels NC–103

interfaces, creating MM–29

interferenceT7406 7C–5

internalautodial button programming DC–62CSU NC–104direct dial digit NC–265hotline DC–56target line calls NC–87

internal autodialbutton programming DC–62

Internal messages, replying to CC–80, CT–86, CR–67

Internal/External #, direct dial programming NC–265

international (special) access code NC–280

international access code MS–23

international components DI–13, IM–56

international INWATS, call-by-call services NC–232

Internet

56 Index

NN40020-101NN40020-101

and security MU–10

Internet mailconfiguring clients UM–35configuring Outlook Express or Outlook (Internet

Mail mode) UM–36configuring special settings for Outlook Express or

Outlook (Internet Mail mode) UM–38testing Outlook Express or Outlook (Internet Mail

mode) IMAP account UM–39

Internet mail clients UM–8definition UM–8error messages UM–77Eudora Pro UM–8Netscape Messenger UM–8Outlook 2002 UM–8Outlook Express UM–8Outlook XP UM–8

Internet Message Access Protocol. See IMAP

Internet Security Association and Key Management Protocol (ISAKMP), IPSec NC–521

Internet, and security MS–8

interrupt voice mail (987) QC–2, QN–2

interrupting a caller CR–53

Interrupting calls CR–72

interrupting voice prompts CR–13, CR–17

Intl-800 protocols NC–106

intranetnetworking multiple BCMs NC–323

intrusioncontrols, overview DC–203DPNSS networking NC–54programming DC–53

invalid server address DI–55

Inward DialBusy Report DR–52

INWATS(800), protocols NC–106call-by-call services NC–232PRI DI–34, NC–534

IP address MC–55, MS–17conflict DI–55gatekeeper NC–379ISDN NC–502modem NC–506network prerequisites NC–461

IP address (continued)remote gateway NC–381

IP addresses UM–14

IP Audio Conference Phone 2033basic call features 33–11


basic features 33–5extension microphones 33–6navigation buttons 33–13

erasing a call log entry 33–14returning a call from your call log 33–14viewing your call log 33–13

status indicators 33–9telephone controls 33–7

goodbye key 33–7hold key 33–7line key 33–7message key 33–7mute button 33–7navigation keys 33–7soft keys (self-labeled) 33–7volume control buttons 33–7

telephone display 33–8

IP Devices tab AG–255

IP features list DC–143

IP Hot Desking (999) DC–34

See also Hot Desking

IP KEMIP Phone Key Expansion Module IP–3

IP Phone 02–9

IP Phone 2001basic call features 01–9


buttons 01–6

Index 57

Master Index

IP Phone 2001 (continued)default buttons 01–6navigation buttons 01–11

erasing a Call Log entry 01–11returning a call from your Call Log 01–11viewing your Call Log 01–11

programmable memory buttons 01–12programming memory buttons 01–12

erasing memory buttons 01–13external autodial 01–12features 01–13internal autodial 01–12

telephone display 01–7telephone feature setup 01–8telephone setup 01–8

changing ring type 01–8choosing a language 01–8contrast level 01–8


answering calls 02–12external calls using intercom buttons 02–11external calls using line buttons 02–11handsfree 02–12headset 02–12holding a call 02–12internal calls using intercom buttons 02–11muting function 02–13time offset 02–13

buttons and lights 02–6memory buttons

memory buttonsnavigation buttons 02–14

erasing a Call Log entry 02–14returning a call from your Call Log 02–14setting call log options 02–14viewing your Call Log 02–14

programming memory buttons 02–15erasing memory buttons 02–15feature usage 02–15setting up external autodial 02–15setting up internal autodial 02–15

telephone 02–9telephone display 02–7telephone feature setup 02–9telephone setup 02–9

choosing a language 02–9

IP Phone 2004 WT–80, WT–83, WT–84, WT–85basic call features 04–11

answering calls 04–12external 04–11handsfree 04–12

IP Phone 2004 (continued)headset 04–12holding calls 04–12internal 04–12making calls 04–11muting a call 04–13time offset 04–13

buttons and lights 04–6memory buttons

memory buttonsnavigation buttons 04–13

erasing your Call Log 04–14viewing your Call Log 04–13

programming memory 04–14, 04–15programming memory buttons 04–14

external autodial 04–14features 04–15

telephone 04–9telephone display

telephone displaytelephone feature setup 04–9telephone setup 04–9

changing ring type 04–10choosing a language 04–9


answering calls 07–16handsfree 07–16headset 07–16holding calls 07–16making a call 07–15muting calls 07–17time offset 07–17

buttons 07–6configuring local options 07–11display 07–6editing text 07–11

using the soft keys 07–12entering text 07–11

using the pop-up keyboard 07–11using the telephone dialpad 07–12

LCD 07–7lights 07–6navigation key 07–17programmable line (DN)/feature soft keys 07–18programming soft keys 07–18

erasing soft keys 07–18programming external autodial 07–18programming features 07–18programming internal autodial 07–18

58 Index

NN40020-101NN40020-101

IP Phone 2007 (continued)telephone setup 07–12


touch panel 07–10calibrating the touch panel 07–10cleaning the touch panel 07–11stylus 07–10

IP Phone 20XXstelephone features TF–17

IP Phone Key Expansion ModuleAccessory Expansion Module (AEM) IP–5adjusting the tilt base IP–7answering a call IP–11CAP IP–8coldstart IP–7controls and settings IP–8display IP–4features IP–3hot plug-in IP–7initializing the IP Phone KEM IP–7installing the KEM IP–5IP KEM IP–3monitoring telephones in your system IP–10moving line buttons IP–10programming memory buttons IP–9transferring a call IP–11using the wall-mount option IP–7

IP Services list (900) DC–34

IP speech packets NC–119, NC–122

IP telephoneoverview IM–58wireless LAN overview IM–58

IP telephonesblock single telephone DI–56codecs, viewing DI–55contrast level DI–56defined DI–42deregistering DI–56display keys for configuration DI–51, DI–52feature labels DC–145firmware, downloading DC–151hunt group note DC–110invalid server address DI–55IP audio conference phone 2033 SO–28IP key expansion module i24 SO–28keep DN alive DC–59new telephone DI–55no ports left DI–55prerequisites NC–464

IP telephones (continued)published IP address DI–54register prompt DI–54registration disabled DI–55relocating DI–60restart to configure DI–51, DI–52review configuration information DI–55router IP DI–54server parameters DI–54set IP, viewing DI–55slow connection DI–56speech paths DI–56troubleshooting DI–55, DI–56VLAN service NC–464VLAN settings DI–55

IP telephonybenefits DI–41concepts DI–46introduction DI–41networks DI–42

IP terminal status, features list DC–143

IP trunkingMWI remote capability NC–296

IP trunksnetwork prerequisites NC–461

IPL (intrusion protection level)defined NC–54

IPSecencryption protocols, ESP or AH NC–522modes NC–519NAT restriction NC–522overview NC–521

IPT, M1 protocol DI–45

ISDN (Integrated Services Digital Network)911 dialing DI–34B and D-channels DI–30bearer capability DI–31BRI card DI–36, DI–38call-by-call services for PRI DI–34capabilities DI–29capability packages DI–40clock source DI–38clocking DI–38compared to analog DI–29data transmission speed DI–32dialing plan DI–35hardware DI–36layers DI–30line services, by region DC–279, IM–266modem link, setting up callback AG–92

Index 59

Master Index

ISDN (Integrated Services Digital Network) (continued)network

name display DI–33synchronization DI–38

ordering DI–39ordering service DI–40planning service order DI–30PRI 2-way DID DI–35S interface DI–36S reference point DI–36services and features DI–31, DI–32standards DI–38supported protocols DI–40T reference point DI–37terminal equipment configuration DI–36terminal feature support DC–52type of services, BRI

ISDN DI–30

ISDN (integrated services digital network)network configuration

911 dialing NC–535add interface NC–497B and D-channels NC–530bearer capability NC–531BRI card NC–536, NC–538call-by-call services for PRI NC–534capabilities NC–529channel characteristics NC–499clock source NC–538clocking NC–538compared to analog NC–530configure link parameters NC–501connect interface NC–498data transmission speed NC–532deleting an interface NC–498dial-in parameters NC–511dialing plan NC–535digital access lines (DAL) settings NC–104disable interface NC–497disconnect interface NC–498enable interface NC–497hardware NC–536interface NC–495ISDN NC–496IP address NC–502layers NC–530link parameters NC–500, NC–501loss plan setting NC–103networkname display NC–533synchronization NC–538

ISDN (integrated services digital network) (continued)

network configuration (continued)ordering NC–539ordering service NC–540planning service order NC–530PRI 2-way DID NC–535programming sequence NC–88remote access NC–492S interface NC–537S reference point NC–537services and features NC–531, NC–533standards NC–539supported protocols NC–541T reference point NC–537terminal equipment configuration NC–537type of services NC–530

ISDN call connection limitation (ICCL), MCDN NC–44, NC–316

ISM parameters WT–18

Jjack

external paging IM–54page relay IM–54

JavaScript MM–17

jitter WT–43

jitter buffer WT–43defined DI–47VoIP trunks NC–119, NC–122

Kkeep DN alive DC–59

keyprivate security key AG–124

keycode MC–20installing MC–47

keycode file uploadautomatic NC–493

Keycode Retrieval System KE–7, KE–9

Keycodes CC–26, SO–36

keycodesMCDN networking NC–36, NC–311prerequisite list NC–463VoIP trunks NC–364

keysSWCA (System-wide Call Appearance) SW–3

60 Index

NN40020-101NN40020-101

KIM (Key Indicator Module)7316E IM–57CAP station DC–93configuring as eKIM DC–95configuring buttons DC–95moving a set DC–95

KIM coldstartsCAP AP–8

Llabels, telephones DC–136

lamp, message indicator DC–58

LANBusiness Communications Manager function

NC–463cabling IM–155

LAN CTE LN–7, SO–44enabling the software LN–14installation LN–13keycode entry LN–13Settings and Licensing screen LN–21test LN–18verifying correct installation LN–18

LAN CTE clientsadding LN–14removing LN–16

LAN CTE softwareinstalling on the client computer LN–17

LAN portwiring chart IM–209

language WT–18alternate, first (*502) DC–34alternate, second (*503) DC–34alternate, third (*504) DC–34primary (*501) DC–34programming DC–55reports

Call Detail Recording DR–17South and Central America DC–254, IM–243user programming DC–192

language choice, CallPilot Feature Compatibility CP–165, CG–206

language Alternate CR–18assigning CP–71changing availability CC–157preference CC–49

last callers PC–42

last failed login AG–117

Last Number Redialactivating (5) DC–34, DC–37

latency WT–43

LaunchMonitor.html, customizing MM–40

Layer 2 port WT–45

Layer 2 QoS WT–45

Layer 2 switch port WT–45

Layer 3 port WT–45

LCDIP Phone 2007 07–7

LDAPconfiguration settings UM–14configuring directory services UM–37directory name UM–37directory services UM–37server UM–14

lease timeLAN DHCP scope IM–141

Least Busy method of call distribution CC–245, CT–210

least cost routing NC–239, NC–248

Leave Message feature CR–15

LEDADSL router IM–64BRI onboard, BCM50b, BCM50ba, BCM50be

IM–66BRIM IM–68DTM IM–67ethernet router IM–65expansion unit IM–66LAN ports IM–62MBM IM–66overview IM–61system status IM–61

letter codesCall Detail Recording

SL-1 report options DR–44

licence, music on hold IM–20

License Option WT–69

lightsIP Phone 2007 07–6

Lightweight Directory Access Protocol. See LDAP UM–14

Index 61

Master Index

lineBRI and PRI line types DC–279first display DC–52pools

activating (64) DC–34redirection DC–133

Line (DN) key DC–174, 20–8, 40–8

line accesscall diagram NC–224call-by-call services network NC–340MCDN network NC–306

line buttons, moving (*81) DC–34

line codingT1 parameters NC–103

line configuration, viewing and changing CG–95

line descriptionscall ringing line DR–58outgoing line DR–58restart line DR–58start header line DR–58unanswered call line DR–58

line filter, CoS programming NC–440

line key 25–18, DC–169

Line Monitor tab AG–260

Line numbersdefault on BRI (onboard) IM–208default on BRIM DI–72, QS–29, IM–218

line numbersdefault on

4x16 IM–226ADID4 DI–63, IM–219BRIM DI–74DTM DI–69, IM–215GATM DI–75, IM–229GATM4 DI–79, IM–221GATM8 DI–80, IM–222main unit QS–26, IM–203telephony connector QS–26, IM–203

line poolaccess code from telephone (64) DC–37

constraints NC–354programming NC–230

external autodial DC–63network example NC–394numbering

overview NC–216plan overview NC–214

setting line type NC–127user speed dial DC–63

line pool (continued)VoIP trunk routing NC–387

line programmingANI number NC–131answer mode NC–132answer with DISA NC–132auto privacy NC–131control set NC–127dial mode NC–129DNIS number NC–131full autohold NC–131if busy NC–132line type NC–127link at CO NC–130loss packages NC–93, NC–129name NC–127prime set NC–128private line NC–127public line NC–127received # NC–128redirect to NC–133restrictions NC–89signaling NC–130telco features NC–90trunk mode NC–129use auxiliary ringer NC–131use remote package NC–134

line servicesISDN support, by region DC–279, IM–266

line type NC–127

line used PC–27

line/set restrictionsremote access, CoS NC–440

linear mode DC–103

Linesassigned to be answered by skillset CC–47, CT–49configuring CC–153

linesBRI and PRI line types DC–279, IM–266Caller ID set

telephones DC–47changing the name NC–209identifying NC–86numbering NC–37physical DR–52PRI line note DC–131programming overview NC–94

62 Index

NN40020-101NN40020-101

lines (continued)redirection

activating (84) DC–34canceling (#84) DC–34hunt groups DC–234initiating (84) DC–39

target DR–52target line appearances DC–46user programming DC–193voice message center NC–132

Lines busy message MM–24, MC–62

lines, viewing AG–261

linkat CO, loop start analog lines NC–130code (F71) NC–257external call features DC–228initiating code at telephone (71) DC–38insert into dial sequence (71) DC–34signal NC–130timer DC–80

link parametersISDN NC–500, NC–501modem NC–504, NC–505

List View PC–65

listening group, at telephone (802) DC–38

Listening to your messages. see Playing your mailbox messages

livestreamCall Detail Recoding

accessing DR–40Call Detail Recording

accessing DR–40using DR–40

loading keycodeElement Manager CC–26, KE–11manually Element Manager KE–12NCM KE–15startup profile KE–15telset administration KE–12

localaccess code

MCDN NC–280calling routing NC–245calls

destination codes NC–245e.164 outgoing calls NC–219, NC–275

local access code NC–280

Local Area Network (LAN) 25–11, DC–171

local directory interfacei2050 Software Phone 50–33

local gatewayCall Signaling NC–115gatekeeper

IP NC–380Gatekeeper IP NC–115Gateway Protocol NC–115gateway protocol NC–380Registration TTL NC–117, NC–380

locating server DI–53

location codenumbering overview NC–215UDP dialing plan NC–279

locked out AG–115

locking the WLAN IP Telephony Manager 2245 WT–113

lockout counter reset AG–78

lockout duration AG–78

lockout policylockout duration AG–78

logall calls DC–56space reallocating DC–214view call log (812) DC–38

Log filesabout MC–75extracting AG–316retrieving AG–303transferring with the BCM Web page AG–312using the BCM Element Manager AG–304viewing MC–75viewing with the Log Browser AG–318

Log ManagementDiagnostic logs AG–302Operational Logs AG–302Sensitive logs AG–302System information logs AG–303

Log prompt, troubleshooting CP–152, CG–190

logging offagent CC–44supervisor CC–175

logging, UIP data AG–259

log-inlast successful AG–112security message, disable AG–76

login to voice mail (981) DC–39

Login type KE–7, KE–9

Index 63

Master Index

logit DC–215

Logs SO–34

long distancecall

routes NC–246using CoS password NC–443

call indicator DC–235dedicated trunks NC–246prefix filter


long tonesdialing code (F808) NC–257entering in dialing sequence (808) DC–34external paging DC–219specifying at telephone (808) DC–38

loopavoiding redirection loops DC–133disconnect timer NC–102

loop programmingblocking state NC–184overlap receiving NC–185protocol NC–184sampling NC–184

loop startanalog

auto privacy NC–131digital

auto privacy NC–131redirect to NC–133

loop start analoganswer with DISA NC–132dial mode NC–129full autohold NC–131link

at CO NC–130loss packages NC–129trunk mode NC–129use auxiliary ringer NC–131

loop start digitalanswer with DISA NC–132dial mode NC–129full autohold NC–131trunk mode NC–129use auxiliary ringer NC–131

loop start trunkdisconnect supervision, remote access NC–417,

NC–426remote access from public network NC–417,

NC–426

loopbacktest message MS–37, MS–38

Loopback mailbox MS–23, MS–36numbers MS–37

loopsMWI PRI MCDN loops NC–102

loss packages, line programming NC–129

loss plan WT–44

loss/gain settings NC–93

Lotus Notes UM–8Citrix configuration UM–57configuring UM–33mail database, replacing UM–80

low battery indicators WH–53

LTPS WT–109

lunch schedule DC–31

MM1

PRI loops for MWI NC–102

M1, Host node NC–102

M1-IPTdefined DI–45gateway type NC–307

Mail database, replacing UM–80

Mail optionsCallPilot CR–36Norstar Voice Mail CR–34

Mailbox“locked-out” CP–46, CP–153, CG–49, CG–191adding CP–41adding Fax On Demand FS–31cannot be added CP–153, CG–191changing options CP–47Class of Service CP–32, CG–27default mailbox password FS–12deleting CP–48Express Messaging Line CP–35, CG–32, FA–10full CR–47General Delivery CP–28, CG–24Guest CG–41increasing storage space FS–44Information CG–44initializing CP–38, CR–21, CG–35, FS–12, RN–1,

RC–1Message length CP–32, CG–27Message Waiting Notification CP–34, CG–30opening skillset mailbox CC–66, CT–69Outdial route CG–30

64 Index

NN40020-101NN40020-101

Mailbox (continued)outdial route CC–84, CT–90password expiry CP–32, CG–28properties CP–33, CG–30

alternate extensions CP–35, CG–31Call Screening CP–36, CG–32Express Messaging Line CP–35, CG–32include in Company Directory CG–30Message Waiting Notification CP–34, CG–30outdial route CG–30

properties, changing CP–46setting up CR–37skillset mailbox CC–63, CT–65troubleshooting CP–153, CG–191

Mailbox greetings, see Greetings

Mailbox Information Report CP–104

Mailbox interfaceCallPilot CC–31, CT–67CallPilot Fax FA–11Norstar Voice Mail CC–31, CT–67

Mailbox Manager CR–29, SO–37features SO–38

call forward SO–40fax setting SO–40greetings and spoken name SO–39my mailbox SO–38off premise notification SO–39outbound transfer SO–39personal attendant SO–39

interfaces CR–29main page SO–38

Mailbox message time, in Class of Service CP–32, CG–27

Mailbox nodeadding CG–119changing CG–138

Mailbox node, Custom Call Routing (CCR) CG–109

Mailbox optionsCallPilot CR–35Norstar Voice Mail CR–33

Mailbox password, changing QC–1, CR–25, QN–1

Mailbox propertiesalternate extension CP–35alternate extensions CG–31Auto-Login CP–35, CG–31Call Screening CP–36, CG–32Express Messaging Line CP–35, CG–32include in Company Directory CP–34, CG–30Message Waiting Notification CP–34, CG–30Outdial type CP–34

Mailbox, maximum number MS–53

MailboxesGeneral Delivery

purpose CR–20Guest CR–19Information CR–19Special CR–20Subscriber CR–19

main unit IM–33BCM50 IM–33BCM50a IM–34BCM50b IM–34BCM50ba IM–34BCM50be IM–34BCM50e IM–34default DNs QS–26, IM–203default line numbers QS–26, IM–203installing IM–81installing desktop IM–91installing equipment rack IM–82installing wallmount QS–20, IM–86standard series IM–33wiring chart IM–209, IM–211, IM–213

maintaining security NC–420, NC–442

maintenanceenabling the module NC–83exclusive access time AG–113

Make Directory Available setting CP–114

making a call PC–38Address Book PC–38Calls menu PC–39common display prompts DC–235Quick Dials PC–42redialing a number PC–42returning a call PC–42T7406 7C–36task tray PC–39toolbar PC–41VoIP trunks NC–395

making selections using the dialpad, with a one line display telephone CR–13

malicious call identificationETSI network NC–318

managingCall Detail Recording data DR–23

managing calls with SWCA keysSWCA (System-wide Call Appearance) SW–4

Index 65

Master Index

manualactivating call logit (813) DC–38for life of call, SWCA keys DC–81SWCA keys DC–81

manual call presentation CC–18, CC–39, CT–115

mapping WT–80

master WLAN IP Telephony Manager 2245 WT–33, WT–111

maximum CLI per line DC–77, NC–208

maximum length, dialing restrictions NC–412

maximum loss, ATA2 DI–25, IM–122

Maximum Outcalling Channels setting CP–113

maximum transits, transitsmaximum NC–102

MBM IM–38configuring DI–21, IM–152default DNs DI–65, IM–226, IM–237default line numbers DI–69, DI–72, DI–74, DI–75,

DI–80, QS–29, IM–215, IM–218, IM–222, IM–226, IM–229

installing IM–97overview IM–40replacing IM–179switches IM–94wiring chart DI–63, DI–65, DI–67, DI–69, DI–73,

DI–75, DI–79, IM–215, IM–217, IM–221, IM–225, IM–229, IM–233, IM–237

MCDN (Meridian Customer Defined Networking)break-in NC–297camp-on feature NC–297CDP programming specifics NC–299creating SL-1 or VoIP networks NC–352DN types, routing NC–257gateway type NC–307intrusion controls DC–53ISDN call connection limitation (ICCL) NC–44,

NC–316local access code NC–280M1-IPT DI–45M1-IPT requirements NC–308media bay module settings NC–305Meridian system requirements NC–293message waiting indication (MWI) NC–295national access code NC–280network NC–43, NC–315

checklist NC–299example NC–304features NC–295

MCDN (Meridian Customer Defined Networking) (continued)network call redirection information (NCRI)

NC–43, NC–315outgoing call display NC–257over VoIP NC–307PRI fallback NC–308PRI M1 loops NC–102PRI protocol NC–235private access code NC–279private network ID NC–279private networking NC–293private outgoing calls NC–282protocol NC–35, NC–311remote gateway NC–307routing information NC–306SL-1 networking NC–40special (international) access code NC–280special route codes NC–257tandem calls NC–228, NC–253trunk anti-tromboning (TAT) NC–46, NC–316trunk route optimization (TRO) NC–45, NC–316UDP programming specifics NC–299Zone ID NC–281

MCID (malicious call identification)feature (897) DC–35initiating (897) DC–39overview DC–214

Mean Opinion Scores. See QoS Monitor

media bay modulesavailability by regions DC–251, IM–239clock source support DI–38, NC–538disable a bus NC–83disable-enable a port NC–83enable a bus NC–83MCDN network settings NC–305task list NC–77

Media Card tab AG–254

membersmoving, Hunt group DC–106

memory buttonindicator CC–34, CC–35, CC–159, CC–167,

CT–25, CT–26, CT–32programming CA–20, CC–34, CC–35, CT–25,

CT–26

66 Index

NN40020-101NN40020-101

memory button7000 DI–13, IM–567100 DI–13, IM–567208 DI–13, IM–567316 DI–13, IM–567316E IM–577406 7C–33activate programming (*3) DC–35autodial DC–225program defaults DC–153programming at the telephone DC–226

menulines NC–86

menu bar PC–22

menu, home (CCR) CR–76

Meridian (Meridian Customer Defined Networking)MCDN SO–25MCDN network NC–43, NC–315MCDN system requirements NC–293SL-1 networking NC–40

Meridian 1M1-IPT NC–364MCDN

special calls NC–228, NC–253MCDN networking NC–307

messageminimum length FS–30overview DC–218recording FS–30reply message (65) DC–37

Message Delivery optionsCertified Acknowledge CR–61Normal CR–61Private CR–61Timed CR–61Urgent CR–61

message indicatoranalog DC–58ATA DC–58

message length, in Class of Service CP–32, CG–27

Message Networking CP–14, CG–15, SO–41Network Deliver MS–50restricting messages MS–50

message reply enhancementallow/disallow DC–76analog telephones DC–76

message waitingcancel #65 DC–37

message waiting indicator DC–175, 20–9, 40–9, UM–76determining extension CC–63, CT–66extension CC–48, CC–245, CT–210MCDN NC–295message overview DC–219

Message Waiting Notification CP–34, CG–30mailbox CG–30

Message, group CG–64

messagesannouncements MC–64busy phone line MM–24, MC–62call failed MM–25, MC–63call preferences incorrectly formatted MM–23,

MC–61call transferred MM–26, MC–64CallPilot Feature Compatibility CG–206Call Setup MM–20cancel code (#1) DC–37cancel send (#1) DC–35choose how to connect MM–23, MC–61connected MM–26, MC–63copying CC–76, CT–82, CR–48customizing MM–32, MC–67cut off CR–112deleted, retrieving CC–78, CT–83, CR–50deleting CC–77, CC–79, CT–82, CT–85, CR–48,

CR–51, MC–73direct-dial

telephones (F1) DC–76downloading MM–30, MC–65erasing CC–77, CC–79, CT–82, CT–85, CR–48,

CR–51express messaging into voice mail (980) DC–39external CC–80, CC–81, CT–86, CT–88first-time callers MM–20forwarding CC–79, CT–85, CR–51internal CC–80, CT–86lines busy MM–24, MC–62listening to, see Messages, playingminimum recording length CC–80, CT–86, CR–55,

CG–152, FA–22, MU–13, MU–15, MU–16, MU–17, MU–18, MU–19, MU–21, MU–23, MU–26, MU–27

message reply enhancement DC–76Multimedia Contact Center unavailable MM–22,

MC–60network features NC–295no agents logged on MM–22, MC–60no answer MM–25, MC–63no phone lines available MM–24, MC–62

Index 67

Master Index

messages (continued)Off-premise Message Notification CC–83, CT–89overview DC–219playing QC–2, CR–48, QN–2

envelope, CallPilot interface CC–79, CT–85envelope, Norstar Voice Mail CC–77, CT–82next, CallPilot CC–79, CT–84next, Norstar Voice Mail CC–77, CT–83pausing CC–77, CT–83, CR–49previous, CallPilot CC–78, CT–84previous, Norstar Voice Mail CC–77, CT–83rewinding CC–76, CC–78, CT–82, CT–84,

CR–48, CR–50skipping forward CC–77, CC–78, CT–83,

CT–84, CR–49, CR–50skipping to end CC–76, CT–82, CR–48the envelope CR–48, CR–51

playing the next CR–49, CR–51playing the previous CR–49, CR–50Private, cannot copy CR–66quitting CC–77, CT–83, CR–49refresh MM–27, MC–64replaying CC–77, CT–83, CR–49replying to CR–49, CR–51replying, CallPilot CC–79, CC–80, CT–85, CT–86replying, Norstar Voice Mail CC–77, CC–80,

CT–83, CT–86saving CC–77, CT–83, CR–49send (1) DC–35sending QC–2, QN–2send message code (1) DC–37server down MM–22, MM–25, MC–60, MC–63session completed MM–24, MC–62silence timeout CC–80, CT–86, CR–55, CG–152,

FA–22, MU–13, MU–15, MU–16, MU–17, MU–18, MU–19, MU–21, MU–23, MU–26, MU–27

skillset mailbox CC–63, CT–65uploading MM–34, MC–69user busy MM–24, MC–62view (65) DC–35viewing MM–30, MC–65web refresh MM–27, MC–64

messages key DC–170

Messages, CallPilot Feature Compatibility CP–166

messaging, express (980) DC–34

Method of Call Distribution CC–48, CC–245, CT–210

MetricsSystem Metrics AG–219

CbC Limit Metrics AG–233Diagnostic Settings AG–238Hunt Group Metrics AG–235NTP Metrics AG–225PSTN Fallback Metrics AG–237QoS Monitor AG–219Trunk Module Metrics AG–227UPS Monitor

Telephony MetricsOverview AG–227

MicrosoftOutlook (Internet mail mode) UM–8Outlook Express UM–8

Microsoft OutlookCitrix configuration UM–50

Microsoft Outlook (Internet mail mode)configuring access to CallPilot Address Book

UM–30

Microsoft Outlook 2002configuring text formatting options UM–30specifying e-mail settings UM–29

Microsoft Outlook Expressconfiguring access to CallPilot Address Book

UM–30

minimum and maximum valuesresetting AG–264viewing AG–263viewing the date and time AG–264

minimum password length AG–77

minimum user ID length AG–77

modeluser preferences DC–62

modemadd interface NC–502ATA Dvc DC–58callback number, users AG–116compatibility NC–494configure IP address NC–506connecting NC–503delete interface NC–504dial-in NC–495, NC–508dial-out NC–495disabling NC–503disconnect NC–504enabling NC–503interface NC–495, NC–502IP address NC–506link parameters NC–504, NC–505

68 Index

NN40020-101NN40020-101

modem (continued)remote access NC–492, NC–493

modem access password CP–130

modifyISDN channel characteristics NC–500

modulenetworking NC–37

module modemodule record NC–100

monitoringagent calls CC–167, CS–13answer DNs DC–200call activity, about CC–167example of monitoring CC–173, CT–180logging on to monitor agents CC–169, CS–14Primary alert CT–32Primary alert time CC–159, CT–32Secondary alert CC–159, CT–32Silent Monitor CA–23, CC–167, CT–177skillsets CC–173tips CC–169, CS–14, CT–178transferred calls DC–211

monitoring agents CC–61, CC–167

monitoring modesilent monitor DC–84

monitoring other telephones, answer DNS DC–49

monitoring telephonesCAP AP–7

monitoring telephones in your systemIP Phone Key Expansion Module IP–10

Morning Greeting CG–88

mounting kits SO–19

mounting the base stationT7406 7C–11

movingcontacts PC–81folders PC–86Hunt group members DC–106IP telephones DI–60IP telephones, keep DN alive DC–59line buttons (*81) DC–34lines DC–193telephones DI–59telephones See also automatic telephone relocation

DC–77

moving line buttonsIP Phone Key Expansion Module IP–10

Msg.html,customizing MM–39

multicast addresses WT–35

multicasting WT–35

multiline hunt DI–32, DI–40, NC–533, NC–540

Multimedia Contact Center CC–19agent MC–47, MC–55agent interface MC–13agent software MM–15, MC–51calls

assigning outgoing line MC–34CLID/DNIS routing MC–23enabling call-back MC–34Intelligent Overflow rules MC–23routing MC–23

Call setup page MC–10call types MC–7, MC–14, SO–43caller interface MC–12CGI parameters MM–14CLID/DNIS Routing CC–52features SO–43graphics MM–43installing MC–20IP address MC–55keycode MC–20optional CGI parameters MM–14overview MC–9port address MC–55restricting access to MM–14setting up MC–19unavailable message MM–22, MC–60URL-encoded hypertext link interface MM–16using HTML frames MM–16

musiccancel (#86) DC–33on hold DC–76playing (86) DC–39turn on (86) DC–33

music on holdcopyright IM–20

music sourcepermission IM–20wiring on telephony connector QS–27, IM–204

mute DC–175, 20–8, 40–8button DC–169key DC–166

mute microphoneT7406 7C–36

MWIM1 remote capability NC–102, NC–296voice message set on telephone DC–47

MWI (message waiting indicator) DC–166, DC–171

Index 69

Master Index

MWI extension CC–245, CT–210

MWI M1 NC–102

My Contacts PC–64

My LDAP server requires me to log on UM–37

My Phonefeatures

opn SO–39

NN1

call-by-call services DI–34, NC–534

name PC–68blocking, ONN NC–534changing, telephony NC–209first display DC–52hunt groups DC–102lines NC–127network display NC–533network displaying DI–33recording in Company Directory CR–21removing from Company Directory CR–27remote gateway NC–381skillset CC–246, CT–211skillset mailbox CC–64, CT–68

name and number blockingcancel (#819) DC–35initiating (819) DC–35

name dialing, disabling CP–69

name displaycalling party NC–207network NC–207selective line redirection NC–208

name display, alpha tagging NC–208

Name Prefix setting CP–114

name, recording in Company Directory CP–38, CG–35

NAT (network address translation)IPSec restriction NC–522

NAT, network prerequisites NC–461

nationale.164 outgoing calls NC–219, NC–275

national access code NC–280MCDN NC–280

National ISDN standards DI–38, NC–539

navigation arrows, 25–18

navigation buttonsIP Audio Conference Phone 2033 33–13

erasing a call log entry 33–14returning a call from your call log 33–14viewing your call log 33–13

IP Phone 02–14IP Phone 2001 01–11

erasing a Call Log entry 01–11returning a call from your Call Log 01–11viewing your Call Log 01–11

IP Phone 2002 02–14returning a call from your 02–14returning a call from your Call Log 02–14viewing your Call Log 02–14

IP Phone 2004 04–13erasing your Call Log 04–14viewing your Call Log 04–13

navigation key DC–165, DC–170, DC–175, 20–8, 40–8IP Phone 2007 07–17

netmaskIP telephones DI–54network prerequisites NC–461

Netscape Messenger UM–8, UM–9configuring UM–39configuring IMAP account UM–39configuring LDAP directory service UM–41,

UM–44Return Receipts UM–41testing IMAP account UM–41

networkautodial access NC–245devices, prerequisites NC–461dial-out digits NC–245equipment registration IM–21locations, prerequisites NC–461port settings NC–373private systems to BCM NC–35, NC–290public network to BCM NC–35, NC–290T1 E&M NC–38, NC–335

network #call-by-call service network NC–39, NC–339ETSI QSIG NC–47, NC–309MCDN NC–304networking NC–38, NC–335

network access MS–30

network administrators LN–9, LN–10

Network Broadcast MS–42

network call redirection information (NCRI), MCDN NC–43, NC–315

70 Index

NN40020-101NN40020-101

network callback timer DC–79

Network Delay MS–43

Network Deliver, disabling MS–50

Network Delivery MS–42

Network Delivery Mailbox MS–10adding MS–55changing parameters MS–60creating MS–55deleting MS–61maximum number of mailboxes MS–53overview MS–53parameter summary MS–55precautions MS–54

network diversion, ETSI network NC–318

Network Group List MS–42, MS–51

Network Mailbox name MS–72, PR–31number MS–72, PR–31

Network Messaging, disabling MS–50

network name display DI–33, NC–533calling party name NC–208General heading NC–207selective line redirection (SLR) NC–208

Network Receive MS–42disabling MS–50

Network Reply MS–42disabling MS–50

network segments WT–35

Network Send MS–50

network settings CP–130Default gateway CP–131DNS CP–131IP Address CP–131network identification settings CP–131Subnet Mask CP–131unit address CP–131

network sitechanging MS–45deleting MS–49parameters

Host name/IP address MS–43Outdial route MS–43Phone number MS–43Site name MS–43Site prefix MS–43

network user IDs LN–14

networkingadvice of charge - end of call (AOCE) feature

NC–49, NC–317Business Communications Manager prerequisites

NC–463destination code NC–336DPNSS 1 NC–49

features NC–50DPNSS 1 three party service NC–51DPNSS connected to Embark NC–50, NC–328E&M

remote access NC–336routing destinations NC–336routing service NC–336

ETSI QSIG NC–47, NC–309services NC–48, NC–317

external # NC–336in Class of Service CP–32, CG–28keycodes NC–36, NC–311malicious call identification (MCID) NC–318MCDN

check list NC–299features NC–295network example NC–304over VoIP NC–307routing NC–306Zone ID for SRG NC–281break-in NC–297camp-on feature NC–297ISDN call connection limitation (ICCL) NC–44,

NC–316 message waiting indication (MWI) NC–295network call redirection (NCRI) NC–43, NC–315private networking NC–293trunk anti-tromboning (TAT) NC–46, NC–316trunk route optimization (TRO) NC–45, NC–316

media bay module settings NC–305Meridian MCDN system requirements NC–293multiple BCMs NC–323network # NC–38, NC–335network diversion NC–318node NC–40, NC–319programming MCDN NC–352protocols NC–35, NC–311PSTN fallback NC–369received # NC–38, NC–335restriction filters NC–38, NC–338signaling method NC–379system callers NC–34, NC–290tandem network NC–321

originating calls NC–322routing NC–41

Index 71

Master Index

networking (continued)UDP and CDP programming NC–299using T1 E&M lines NC–38Virtual Private Network ID NC–281WAN card IM–55

networksDPNSS 1 NC–50MCDN NC–43, NC–315VLAN ports NC–464

Never Full mailbox feature CR–47

New Call dialog box PC–43

Next ActionDisconnect CP–92Home CP–92Previous CP–92

NIcall-by-call services support NC–233loop programming protocol NC–184PRI protocol NC–235, NC–258

NI-2, available services NC–106

Night mode, skillset CC–112, CT–133

Night Routing Table, example CC–142

night schedule DC–31

Night Service, CallPilot Feature Compatibility CP–166, CG–206

nine hundred (900)call-by-call services NC–232protocols NC–106

No agents logged on message MM–22, MC–60

no answerautologging DC–56

No answer message MM–25, MC–63

no autologging DC–56

no connection, IP telephones DI–56

No phone lines available message MM–24, MC–62

No ring WT–122

no speech path, IP telephones DI–56

node WT–43CCR

Mailbox CG–119, CG–138Transfer CG–142

changing CP–101deleting CP–101Home Information CP–88Home Mailbox CP–89Home Transfer CP–89Information CP–91

node (continued)Mailbox CP–92Menu CP–91Park and Page CP–94tandem network NC–40, NC–319terminating, DPNSS 1 NC–49Transfer CP–93

Non Delivery Notification messages MS–63

non-master WLAN IP Telephony Server 2245 WT–33

Normal Message Delivery option CR–61

Norstar DR–43Call Detail Recording reports DR–43real-time reports

letter codes DR–50options DR–50

Norstar CLID reportsfield definitions

call type DR–49calling number DR–48name DR–48

Norstar field report definitionscalling number DR–48call type DR–48name DR–48

Norstar report formatsCall Detail Recording

report types DR–15, DR–47CLID

Bearer Capability DR–53

Norstar reportsCall Detail Recording

all reports DR–47CLID reports DR–47, DR–48real-time reports DR–47, DR–49standard reports DR–47

CLIDfield definitions DR–57

descriptionsCLID DR–58standard DR–58

line descriptionsaccount code line DR–60busy line DR–59call ringing line DR–58call transfer from line DR–60call transfer line DR–60CLID DR–58CLID information DR–61conference end line DR–59conference start line DR–59

72 Index

NN40020-101NN40020-101

Norstar reports (continued)line descriptions (continued)

digits dialed line DR–60end call line DR–60external call forward DR–61hold line DR–59invalid password line DR–60last line DR–60off-hold line DR–59outgoing line DR–58password DR–60physical line DR–60restart line DR–58room status DR–61start header line DR–58unanswered call line DR–58

standardfield definitions DR–57line descriptions DR–58

Norstar Standard reportsCall Detail Recording

incoming call DR–48outgoing call DR–48

Norstar Target line DR–53

Norstar Voice MailMailbox commands CR–33, RN–1, QN–1Mailbox options CR–33Other mail options CR–34Playing messages CR–33Sending messages CR–34

Norstar Voice Mail mailbox interface CC–31, CT–67

Nortel servicechallenge key AG–77

North American components DI–13, IM–44, IM–56, IM–57

notification, Off-premise Message Notification CC–83, CT–89

Novell GroupwiseCitrix configuration UM–59

NSF Extension NC–101

NT1 (network termination type 1) DI–38, NC–538

NTP Metrics. See Metrics

numberControl DN CC–35, CT–26first display DC–52skillset mailbox CC–35, CT–26

Number of Network Retries MS–43

numbering plans, overview NC–214

OOAI WT–69

OAI On/Off WT–69

Oakley Key Determination Protocols NC–521

obtain keycodeElement Manager KE–8

Off-premise Message Notification CC–198, CT–190, CP–180, CR–83about CC–83, CT–89and outdial method CG–30and outdial type CP–34changing parameters CC–93, CT–102, CR–93Class of Service default values CG–29, PR–15,

PR–38destination number

character limit CC–90, CC–92, CC–99, CT–98, CT–100, CT–109, CR–90, CR–92, CR–99

destination pager number and messagecharacter limit CC–88, CT–97, CR–89

feature restrictions CC–85, CT–92, CR–84for Subscriber mailboxes CP–48for notification of fax problems FS–44in Class of Service CP–32, CG–27in Mailbox Information Report CP–105not working CR–113number of attempts CP–32, CG–28parameters

destination telephone number CC–84, CT–91, CR–84

destination type CC–84, CT–91, CR–84time range CC–84, CT–91, CR–84types of message CC–85, CT–92, CR–84

retry intervals CP–32, CG–28setting up

to a pager number CC–88, CT–97, CR–89to a telephone number CC–85, CT–93, CR–84to an extension number CC–87, CT–95, CR–87

to wrong destination CC–83, CT–89, CR–83troubleshooting CP–152, CG–190

OLIchanging DN length NC–221, NC–267

OLI numberprivate DC–45public DC–44

one button access CCR Treefeature codes CG–131setting feature code range and numbers CG–132

one button dialing see Autodial DC–225

Index 73

Master Index

one-line display7100 DI–13, IM–567208 DI–13, IM–56

one-way speech path, IP telephones DI–56

online helpaccessing PC–93address formats UM–72contents tab PC–93find tab PC–93index tab PC–93opening PC–93

ONN (outgoing name and number) blockingfeature 819 NC–534blocking

initiate at telephone (819) DC–39canceling (#819) DC–35initiating (819) DC–35state NC–184

Open Mailbox feature CR–15

Open Mailbox Feature Code CC–35

open switch interval (OSI) NC–129

Opening a skillset mailbox CC–66, CT–69remotely CT–69

Opening your mailboxAuto-Login CR–24CallPilot CC–66, CT–69from your extension CR–24Norstar Voice Mail CC–66, CT–69remotely CR–25

operating system, requirements LN–9

operational bandwidthsT7406 7C–25

operator CR–18password

change CP–139, CG–161changing CP–135, CP–137resetting CC–221, CG–161, CT–193

Operator Status CP–135, CP–138, CG–160default extension CP–136, CP–140, CG–162setting CP–138, CG–160

operator, resetting password CC–221

operator, voice mail (981) DC–39

Optimizing Outbound Transfer CR–79

optional accessoriesT7406 7C–40

leather cases 7C–40

outbound callsSWCA (System-wide Call Appearance) SW–7

Outbound Transferactivating CR–81and outdial method CG–30and outdial type CP–34, CP–180canceling CR–81Class of Service default setting CG–29, PR–15,

PR–38destination telephone number

character limit CR–77, FA–30, MU–28for Subscriber mailbox CP–48in Class of Service CP–32, CG–28in Mailbox Information Report CP–105in Port Usage/Call Handling Report CP–109setting up

to a phone number CR–79to an extension CR–80

troubleshooting CP–152, CG–190

Outbox/Shift, 25–19

outdial route MS–23, MS–43

Outdial route, mailbox CC–84, CT–90, CG–30

outdial type CP–34

outdialing using PRI lines MC–29

outgoingcall configuration NC–381call display

MCDN NC–257name and number blocking NC–206private network calls NC–282public network calls NC–219, NC–275

outgoing calls NC–381

Outlook 2000 UM–8

Outlook 2002 UM–8

Outlook Express UM–8

Outlook Express or Outlook (Internet Mail mode)configuring UM–36

Outlook XP UM–8

output jack IM–54

Outside lines PC–36

OutwatsPRI DI–34, NC–534

OUTWATS, call-by-call services NC–232

overflowanswer key settings DC–78hunt groups DC–103

overflow routing NC–239, NC–248call routing DC–32routing service DC–32VoIP fallback routing NC–240, NC–249

74 Index

NN40020-101NN40020-101

overflow setting NC–391

Overflow, Intelligent CC–17, CT–15

overlap receiving NC–185

overlaps WT–104

overlay TA–21

overridesdialing restrictions NC–412restrictions at telephone (68) DC–37

Ppacket loss WT–43

pageauto hold for incoming page DC–53combined (63) DC–35equipment DC–219external (62) DC–35external equipment DC–219initiate (60) DC–35internal (61) DC–35programming DC–53remote NC–418, NC–427speaker (62) DC–37speaker and zone (63) DC–37timeout timer DC–79tone DC–75zone

hunt groups DC–234initiating (61) DC–37

page outputwiring QS–27, IM–204

page relaywiring QS–27, IM–204

page zoneassigning DC–53

page, external paging amplifier IM–54

paging IM–54external output jack description IM–54relay jack description IM–54

parametersaccess code CP–125, CG–181area code CP–125, CG–181general Contact Center CC–161, CT–190long distance access code CP–125, CG–181reply translation CP–125, CG–181Routing Table Greetings CC–130, CT–150setting CP–126, CG–182

Park and Page CP–37, CR–18, CR–37, CG–33node, adding CP–94

park mode, retrieval code setting DC–77

park prefixaccess codes NC–265numbering overview NC–216SWCA NC–265

park timeout delay DC–79

parked callpark mode setting DC–77retrieving NC–265SWCA (System-wide Call Appearance) SW–5

partial, set lock DC–65

password CR–111“locked-out” CP–46, CP–153, CR–112, CG–49,

CG–191calls answered with DISA NC–272, NC–279changing CR–25changing skillset mailbox CC–67, CT–71complexity AG–77CoS NC–419, NC–439CoS programming NC–440current user AG–112current user, telset AG–112default CP–38, CR–21, CG–35expiry CP–46, CG–50hot desking (*999) DC–149incorrect lock-out CP–46, CG–49last successful log-in AG–112lockout duration AG–78Mailbox CP–45, CG–49Mailbox, expiry CP–32, CG–28minimum length AG–77Operator CP–137, CP–139, CG–161Operator, default CP–137resetting agent password CC–43resetting Contact Center Administrator CC–222resetting Operator CC–221, CT–193, CG–161resetting skillset mailbox CC–68, CT–72resetting System Administrator CG–159resetting the Contact Center administrator CT–43skillset mailbox CC–64, CC–67, CT–68, CT–71trivial CP–45, CG–49troubleshooting CP–153, CG–191using DISA NC–416, NC–423

password attempts, in Class of Service CP–32, CG–28

password expiry, in Class of Service CP–32, CG–28

pathCustom Call Routing (CCR) CG–109, CP–85number, troubleshooting CG–192

Index 75

Master Index

pauseexternal call feature DC–228in a sequence of numbers See Wait for Dial Tone

DC–228insert into dialing sequence (78) DC–35, DC–38,

NC–257

pausing a message CC–77, CT–83, CR–49

PBXDPNSS 1 networking NC–49system diagram NC–31, NC–285

peripheralsATA2 IM–115CAP IM–116

Personal Call Manager LN–18, SO–44about PC–92exiting PC–99location PC–29preferences PC–94quitting PC–99removing PC–99starting PC–19task tray icon PC–20, PC–44

personal programming TA–20

personalized greeting CR–38assigning CR–42deleting CR–45recording CR–42

Phone line busy message MM–24, MC–62

phone number MS–43

physical lines DR–52

pickup directed, allow DC–77

pickup groupassigning DC–53group pickup (76) DC–199

ping AG–265

planning worksheets WT–37

playing message envelopeCallPilot interface CC–79, CT–85Norstar Voice Mail CC–77, CR–48, CR–51, CT–82

playing music through telephone (86) DC–39

playing your mailbox messages CR–48

plug-ins MM–17

portaddress MC–55disable-enable NC–83settings NC–373

Port Usage/Call Handling Report CP–108

portsfirewalls NC–373legacy networks NC–373

Post call Break Time, automatic timeout CC–36

post log-in message, enable/disable AG–76

power off state WH–17

power Off/End Call key WH–17

power On/Start Call key WH–17

power supplyreplacing IM–171

poweringT7406 7C–29

pre-dial DC–56, DC–192

preferencesdialing properties PC–27Personal Call Manager PC–94search PC–94

preferred codec NC–118, NC–121

preferred method of call distribution CC–245, CT–210

prefix filtersCall Detail Recording

configuring DR–19long distance DR–19

changing DR–20deleting DR–20

pre-installation programmingT7406 7C–10

prerequisites MM–7, MS–7IP telephones NC–464keycodes NC–463M1-IPT MCDN NC–308network devices NC–461system configuration NC–463

prevent new calls from starting WT–113

preventing calls from ringing at an agent’s telephone CC–223, CS–26, CT–195

PRI (Primary Rate Interface)911 dialing DI–34, NC–535available services, per protocol NC–106B-channel selection sequence NC–101call-by-call service selection NC–104call-by-call services NC–144, NC–231clock source NC–102dialing plan routing table NC–251DTM module IM–41ETSI QSIG hardware settings NC–48, NC–310hardware DI–36, NC–536

76 Index

NN40020-101NN40020-101

PRI (Primary Rate Interface) (continued)ISDN DI–30, NC–530line types DC–279, IM–266MCDN fallback NC–308MCDN network dialing NC–279MWI remote capability, MCDN NC–296NSF extension NC–101private networking NC–35, NC–311, NC–293protocol NC–101protocol type NC–101remote access NC–427remote access, Auto DN or DISA DN NC–418,

NC–428services and features DI–31, NC–531SL-1 networking NC–43, NC–315 target line busy tone NC–132using M1-IPT DI–45

PRI lines MC–29

primarylanguage (*501) DC–34

primary alert time CT–32

primary display, 25–18

primary greeting CR–37, CR–109

Primary Language setting CP–114

primary rate interfacecall-by-call service DR–53

Primary UI setting CP–114

primary user interfacei2050 Software Phone 50–31

prime linedirect dial telephone NC–266external autodial DC–63hotline DC–57overview DC–232telephone programming DC–51user speed dial DC–63

Prime Set, CallPilot Feature Compatibility CP–166, CG–206

prime telephonedelayed ring transfer DC–76lines NC–128

Prime telephone number, calling PC–39

printingCDR records DR–41

printing faxes, Citrix UM–49

priority WT–45

priority call(69) DC–35, DC–37

allow/disallow DC–53hunt groups DC–234overview DC–218

Privacy(83) DC–35, DC–39changing status NC–94overview DC–202

private access code NC–279DPNSS NC–57, NC–331

private auto DN NC–278DN received number lengths NC–228, NC–268

private DISA DNreceived number lengths NC–228, NC–268

private DN length

numbering overview NC–215UDP dialing plan NC–279

route programming NC–257

private IP address NC–462

private lengthreceived # NC–272

private line NC–127CallPilot Feature Compatibility CP–166, CG–206

Private Message Delivery option CR–61no forwarding with CR–61

private messagescannot copy CR–66not forwarded CR–61

private name NC–208

private networkadvice of charge - end of call (AOCE) feature

NC–49, NC–317callers NC–35, NC–290calls originating in tandem network NC–322dialing plan type NC–279DPNSS 1 features NC–50DPNSS 1 three party service NC–51ETSI QSIG NC–47, NC–309

services NC–48, NC–317MCDN NC–293

camp-on feature NC–297ISDN call connection limitation (ICCL) NC–44message waiting indication (MWI) NC–295network call redirection information (NCRI)

NC–43, NC–315routing information NC–306trunk anti-tromboning (TAT) NC–46, NC–316trunk route optimization (TRO) NC–45, NC–316break-in NC–297

Index 77

Master Index

private network (continued)MCDN ISDN call connection limitation (ICCL)

NC–316Meridian MCDN requirements NC–293private DN length NC–279private network ID NC–279remote access NC–36, NC–312, NC–418, NC–428UDP location code NC–279

private network IDnumbering overview NC–215

private network ID, dialing plan NC–279

private network, MCDN Zone ID NC–281

private network, virtual ID NC–281

private networkingMCDN

private access code NC–279special calls NC–253

MCDN (Meridian Customer Defined Networking)special calls NC–228

MCDN special route codes NC–257outgoing calls NC–282

private security key AG–124

private services call DI–34, NC–534

private, call-by-call services NC–232

Proactive Voice Quality MonitoringPVQM SO–24

problem resolution LN–23

process mapaccess headings NC–423, NC–435

Product family KE–7, KE–9

program buttons, default assignment DC–153

programmable line (DN)/feature soft keysIP Phone 2007 07–18

Programmable line/feature keys DC–174, 20–8, 40–8

programmable memory buttonsIP Phone 2001 01–12

Programmable rings and tones WT–44

programming 04–15Call Detail Recording parameters DR–13customizing your system TA–19installer programming TA–19ISDN BRI NC–88lines NC–86personal programming TA–20programming indicatorª TA–23programming indicatorº TA–23programming overlay TA–21

programming memory buttons CC–34, CT–25IP Phone 2001 01–12

erasing memory buttons 01–13external autodial 01–12features 01–13internal autodial 01–12

IP Phone 2002 02–15erasing memory buttons 02–15feature usage 02–15setting up external autodial 02–15setting up internal autodial 02–15

IP Phone 2004 04–14external 04–14features 04–15internal autodial 04–14

IP Phone Key Expansion Module IP–9T7406 7C–33

button inquiry 7C–34erasing memory buttons 7C–34external autodial 7C–33features 7C–34internal autodial 7C–33

programming soft keysIP Phone 2007 07–18

erasing soft keys 07–18programming external autodial 07–18programming features 07–18programming internal autodial 07–18

programming system featuresSystem Speed Dial DC–226

programming telephonesCall Pickup DC–198

promptsexporting CP–59importing CP–58IP telephones, configuration DI–55language

in Class of Service CP–32, CG–27wrong CR–112

recording CP–54, CP–59, MS–47

propertiesgeneral networking MS–41mailbox CP–33, CG–30

Protect level, intrusion controls DC–53

protocolISDN supported DI–40, NC–541loop programming NC–184PRI lines NC–101remote gateway NC–381T.38 NC–397

78 Index

NN40020-101NN40020-101

PSTN (public switched telephone network)analog access lines (AAL) settings NC–104

PSTN fallback NC–369, NC–380activating VoIP schedule NC–391configuring NC–369destination codes NC–389dialed digits NC–387MCDN networking NC–308PRI line NC–394scheduling NC–391

public auto DN NC–272DN received number lengths NC–228, NC–268

public data network, see PDN NC–519

public DISA DNreceived number lengths NC–228, NC–268

public DN lengthsetting NC–217numbering overview NC–215route programming NC–257

public IP address NC–462

public lengthreceived # NC–272

public line NC–127

public networkcall-by-call services NC–232callers NC–35, NC–290code NC–273dialing plan NC–250dialing plan programming NC–217public DN lengths NC–217public network code NC–273public network plan NC–273to tandem network NC–321

public network dialing plan NC–273

public networkingoutgoing calls NC–219, NC–275

PUBLIC service DR–54

public service calls DI–34, NC–534

published IP addressIP telephones DI–54

Pulse dialing PC–37

Push-to-talk (PTT) WH–26, WH–37, WT–19, WT–35, WT–70, WT–105

Push-to-Talk state WH–18

PVQM (Proactive Voice Quality Monitoring) DC–141

QQoS

defined DI–48MCDN networking NC–308

QoS monitorenabled NC–394remote gateway NC–381

QSIGloop programming protocol NC–184private networking NC–35, NC–311

queuehunt groups DC–103request (909) DC–33time-out DC–103

queuing calls, initiating (801) DC–38

Quick Dials PC–64adding PC–92list PC–42

quit, 25–18

quitting Personal Call Manager PC–99

Rrack-mount unit WT–36

radio-frequency interference IM–21

rangeT7406 7C–5, 7C–26

real-time status of call activity CC–167

reallocating log space DC–214

real-time recordfields

call state DR–62call type DR–62CLID number DR–62date DR–62line number DR–62station set number DR–62time DR–62

rebooting, the BCM system AG–268

Receive Loudness Rating (RLR) WT–43

receive threshold NC–381, NC–394

received #call-by-call service network NC–39, NC–339ETSI QSIG NC–47, NC–309line configuration NC–128MCDN NC–304networking NC–38, NC–335overview NC–214

Index 79

Master Index

received # lengthauto DNs NC–228, NC–268DISA DNs NC–228, NC–268programming NC–272

receiver volume DC–77user programming DC–193

receiving and assigning calls to SWCA keysSWCA (System-wide Call Appearance) SW–4

receiving callsSWCA overview DC–211

receiving messages MS–50

recordersCall Detail Recording

printing DR–41

record formatsStandard Hospitality DR–51

recordingAlternate greeting CR–39a call CR–53Company Greetings CG–85, CP–68Customized Auto Attendant Menu prompt CP–72greeting CC–10 CP–59, MS–47messages CR–55Personalized greeting CR–42Primary greeting CR–39prompt CP–59, MS–47technique CR–38your mailbox greetings FA–13

recordsReal-time DR–62

rediallast number (5) DC–37saved number (67) DC–35, DC–37

redialing a telephone number PC–42

redirectline, initiating redirection (84) DC–39

redirect ringallow/disallow DC–54

redirect to, line programming NC–133

redirection loops, avoiding DC–133

refresh WT–24

Refresh message MM–27, MC–64

Refresh.html, customizing MM–41

Refresh.txt, customizing MM–41

refresher CGI scripts MM–14

regionscaller ID DC–255, IM–243ISDN line services support DC–279, IM–266modules DC–251, IM–239system defaults DC–255, IM–243

registerIP telephones DI–54

registering on Business Communication Manageri2050 Software Phone 50–29

Registration Disabled DI–55

Registration TTL, Local Gateway NC–380

Registration TTL, Local gateway NC–117

regulatory domain WT–77

relay jackexternal paging IM–54

Release key DC–169

release, 25–18

relocatingCAP module DC–95IP telephones DI–60KIM DC–95telephones DI–59, DC–77

reminder, held line DC–76

remotesystem access NC–416

remote accessCoS passwords NC–419, NC–439dial out NC–491DPNSS NC–417, NC–427E&M networking NC–336from public network NC–417, NC–426IP trunks, no tone NC–421, NC–444ISDN NC–492loop start trunks NC–417, NC–426modem NC–492, NC–493numbering overview NC–214package, CoS programming NC–440PRI NC–418, NC–428PRI trunk NC–427private auto DN NC–278private DISA DN NC–279private network NC–36, NC–312, NC–418,

NC–428programming NC–440public auto DN NC–272public DISA DN NC–272T1 DID trunk NC–417, NC–426T1 E and M trunks NC–417, NC–426using DISA NC–416, NC–423

80 Index

NN40020-101NN40020-101

remote access (continued)VoIP trunks NC–418, NC–428, NC–367, NC–368

remote capability, MWI NC–102, NC–296

remote dial-in NC–515

remote dial-in, guidelines NC–515

remote endpoint WT–43

remote gatewayconfiguring NC–381MCDN networking NC–307network example NC–394VoIP trunks NC–381

Remote Group List precautions MS–54

Remote Mailbox number MS–72, PR–31

remote paging NC–418, NC–427

remote restrictionsdialing restrictions NC–414remote access, CoS NC–440VoIP trunks NC–418, NC–428

remote system, VoIP trunks NC–363, NC–377

remotely opening a skillset mailbox CC–66, CT–70

remove a battery pack WH–53

removing Personal Call Manager PC–99

repairauthorization IM–21

replacingcomponents IM–169expansion unit IM–183hard disk IM–193MBM IM–179power supply IM–171router card IM–195

replaying messages CC–77, CT–83, CR–49

reply feature CC–78, CT–84troubleshooting CP–152, CG–190

reply message (65) DC–37

reply restrictions MS–50

replyingto an external message sender CC–82, CT–88,

CR–68using the DIAL option CC–81, CT–88

to an internal message sender CC–80, CT–86, CR–67

to messages CR–49, CR–51to messages, CallPilot CC–79, CT–85to messages, Norstar Voice Mail CC–77, CT–83

report contentsCall Detail Recording

descriptions DR–21

report filtersCall Detail Recording

feature code F9 DR–18filter types DR–18hospitality records DR–18minimum call duration DR–18

report formatsCall Detail Recording

Norstar DR–15SL-1 DR–15SL-1 Standard DR–45

Norstar Real Time DR–49Norstar, call charges DR–63SL-1 DR–43

Report OptionsCall Detail Recording DR–13

report types SL-1 DR–43Call Detail Recording

Norstar DR–47SL-1 DR–43

Norstarall DR–51

reporting alarm codes DC–249

Reporting for Contact Center CC–17, CT–15

reportsBearer Capability DR–53Busy DR–52Call Detail Recording DR–43

assigning filters DR–17Norstar DR–43SL-1 DR–43SL-1 CLID DR–45SL-1 report options DR–44

CCR Tree Usage CP–107, FS–11Directory FS–11Event Log CP–106Fax Usage CP–109, FS–11Mailbox Information CP–104, FS–11physical lines DR–52Port Usage/Call Handling CP–108SL-1 DR–43target line DR–52

reserved channels CC–160, CC–199, CT–33, CT–191

reset AG–267factory settings IM–165level 1 and 2 IM–165

Reset CallPilot Message store UM–83

Index 81

Master Index

reset the WLAN IP Telephony Manager 2245 WT–113

reset, lockout counter AG–78

resettingagent password CC–43CallPilot CG–155, CP–133Contact Center Administrator password CC–222Contact Center administrator password CT–43Operator password CC–221, CG–161skillset mailbox password CC–68, CT–72System Administrator password CG–159

restore defaults WT–78

restore, options AG–290

restores, performing AG–293, AG–294, AG–295, AG–296, AG–297, AG–298, AG–299

restoring CallPilot information CP–133

restoring, about AG–290

restoring, data from the BCM AG–293, AG–294, AG–295, AG–296, AG–297, AG–298

restricting access to Multimedia Contact Center MM–14

restriction filtersdefault filters NC–413, NC–432lines NC–412networking NC–38, NC–338programming NC–411, NC–429remote access NC–412removing NC–412services NC–411telephones NC–412

restriction schedules, telephones DC–66

restriction service, changing at telephone (872) DC–39

restriction servicesturning off (#872) DC–36turning on (872) DC–36

restrictionsfor using Call Forward No Answer CC–223, CS–26,

CT–195for using Call Forward on Busy CC–223, CS–26,

CT–195line filter, CoS NC–440lines NC–89overriding at telephone (68) DC–37telephone record DC–65

retrieval code, park mode DC–77

retrievingcall park NC–226, NC–269

retrieving calls from SWCA keysSWCA (System-wide Call Appearance) SW–6

retrieving deleted messages CC–78, CT–83, CR–50

retrieving messages from skillset mailbox CC–76, CT–81

returning a call PC–42

reviewingagents CC–60Routing Table steps CC–143

rewinding messages CC–76, CC–78, CT–82, CT–84, CR–48, CR–50

RF interference IM–21

ring againactivate (2) DC–35, DC–37cancel (#2) DC–35hunt groups DC–234overview DC–218

ring groupsextra dial set DC–32services DC–98trunk answer DC–98

ring only, telephone line assignment DC–46

ring selectionT7406 7C–21

ring transfer, delayed DC–76

Ring Typechanging (*6) DC–35user preferences DC–56

ring volume DC–194

Ring Volume (*80) DC–35

ringingcall (807) DC–35Directed Pickup DC–198signal call at telephone (807) DC–38trunk answer DC–199

Ringing Answer Button CP–157, CG–197

ringing icon PC–21, PC–25

ringing line, CallPilot Feature Compatibility CP–166

RINGING record DR–51

ringing servicesauxiliary ringer DC–100changing at telephone (871) DC–39programming DC–97ring group DC–100ring groups DC–98trunk answer DC–32turning off (#871) DC–36turning on (871) DC–36

rings, assigning CC–155, CG–96

82 Index

NN40020-101NN40020-101

RJ11 jacks IM–45

RLR WT–43

roaming WT–34, WT–72

room conditionHospitality Features Card HF–6

querying the Room condition using an HS admin set HF–7

updating the Room condition using a room set HF–6

updating the Room condition using an HS admin set HF–7

HS admin set (878) DC–35room set (876) DC–35

room occupancyHospitality Features Card HF–7

accessing the Room occupancy feature HF–7assigning the state of a room to a set HF–7

HS admin set (879) DC–35

rotary mode DC–103

route programmingDN type NC–257external # NC–257private DN NC–257public DN NC–257Use pool NC–257

router WT–35IP telephones DI–54port settings NC–373WAN port wiring chart IM–211

router cardreplacing IM–195

routing NC–238, NC–252call-by-call routing table NC–234call-by-call services network NC–340CbC services routing NC–340dedicated trunks for long distance NC–246defining multiple routes NC–239, NC–248destination codes NC–251destination wild card character NC–247destinations, E&M networking NC–336DID CT–147least cost routing NC–239, NC–248local calling NC–245long distance access code NC–238, NC–252long distance calling NC–246MCDN network NC–306MCDN private network NC–306network example NC–395overflow programming NC–239, NC–248PRI routing table NC–251

routing (continued)PSTN fallback NC–391public network dialing NC–250service, E&M networking NC–336service, MCDN network NC–306services DC–32tandem networks NC–41VoIP trunks NC–387

routing servicesturning off (#873) DC–36turning on (873) DC–36

Routing Tableabout CC–123, CT–147assigning skillset hours CC–137examples of CC–140, CT–163external autodial DC–63Fax Detection CT–148Greeting parameters CC–130, CT–150Greeting step CC–129, CT–149hotline DC–57hours CC–123, CT–147maximum number of steps CC–16, CC–123,

CT–14, CT–147parameters of Greeting step CC–130, CT–150reviewing the steps CC–143Service Modes CT–174setting up CC–140steps

Disconnect CC–129, CT–149Distribute for CC–129, CT–149Greeting CC–129, CT–149Transfer CC–129, CT–149

tips CC–198, CT–190user speed dial DC–63

routing, DID CC–52

RTCP WT–43

RTP WT–43

RTP Sessions tab AG–256

Run Site Survey WT–77

Run/Stop code (*9) DC–35

SS interface DI–36, NC–537

S loop, sampling programming NC–184

S or T reference point DI–36, DI–37, NC–537

S reference point DI–36, NC–537

S1 Action DI–54

S1 IP DI–54

S1 Port DI–54

Index 83

Master Index

S1 RETRY Count DI–54

S2 Action DI–54

S2 IP DI–54

S2 Port DI–54

S2 RETRY Count DI–54

safety extra low voltage (SELV)external equipment IM–38, IM–54

Saved Number Redial (67) DC–35, DC–37

Saving messages CC–77, CT–83, CR–49

scheduled servicesautomatic dial-out NC–493

schedulesactivating VoIP schedule NC–391control set NC–395control telephone DC–229destination codes NC–390PSTN fallback NC–391ringing services DC–97routing service, overflow DC–32service setting, manual NC–391

SCNFallback NC–115

scope statusLAN DHCP scope IM–141

searchentering a name or number PC–75for a contact PC–73options PC–95, PC–96, PC–97, PC–99preferences PC–94Quick Search PC–75Slow Search PC–74wild cards PC–75

Search mode PC–73

secondary alert CC–159

secondary alert time CT–32

security SO–31, WT–73Call Detail Recording DR–23

call record DR–7callback number, user accounts AG–116challenge key AG–77change password AG–93dialing restriction NC–411, NC–429disable user accounts AG–115enhancements SO–26interface and audit logging SO–26IPSec NC–521locking out users AG–115lockout duration AG–78minimum password length AG–77

security (continued)minimum user ID length AG–77password complexity AG–77post log-in message AG–76private security key AG–124recommendations, remote access NC–420, NC–442remote access on VoIP trunks NC–418, NC–428system lockout counter AG–78T7406 7C–5telset user ID AG–115, AG–120Unified Manager considerations AG–122uploading a certificate AG–124user account access SO–26user ID AG–115, AG–120Virtual Private Network (VPN) WT–19, WT–75Wi-Fi Protected Access (WPA) WT–19, WT–74Wi-Fi Protected Access2 (WPA2) WT–19, WT–75Wired Equivalent Privacy (WEP) WT–19, WT–73

Selective LIne Redirection, see SLR NC–208

Send Loudness Rating (SLR) WT–43

send message code (1) DC–37

sender name MS–24

Sending a Group Message CG–64, CG–69

sending messagesCallPilot CR–36Norstar Voice Mail CR–34

sending network messages MS–9

Server down message MM–22, MM–25, MC–60, MC–63

SERVER NO PORTS LEFT DI–55

server parameters DI–54

serversIMAP UM–13LDAP UM–14SMTP UM–14

service SO–31TIE DR–54

Service access pointsadding AG–140deleting AG–141details AG–141modifying AG–142

service codeNorth American ONN blocking NC–184, NC–206

Service Directory Number CP–117adding or changing CP–118deleting CP–121

service mode status (870) DC–39

84 Index

NN40020-101NN40020-101

Service Mode, skillset CC–112, CT–133

Service ModesCallPilot Feature Compatibility CP–166, CG–207Routing Table CT–174

service schedulescontrol telephone DC–229

service selection NC–104

service setting, manual NC–391

service typecall-by-call network NC–340

servicescall-by-call DR–54changing restrictions at telephone (872) DC–39changing ringing at telephone (871) DC–39changing routing at telephone (873) DC–39extra dial set DC–32programming auxiliary ringer DC–100programming ring groups DC–100PUBLIC DR–54restriction filters NC–411Restriction services (872, on/#872, off) DC–36ringing DC–97Ringing services (871, on/#871, off) DC–36routing NC–340Routing services (873, on/#873, off) DC–36Schedule 1, night DC–31schedule 2, evening DC–31schedule 3, lunch DC–31schedule 4 DC–31schedule 5 DC–31schedule 6 DC–31service mode status at telephone (870) DC–39trunk answer DC–199trunk answer, ringing services DC–32view active services (870) DC–36voice mail DR–55

services access points, configuring AG–140

services key DC–170

services list, IP telephones (900) DC–34

Session completed message MM–24, MC–62

Session Initiated Protocolenhancements SO–25SIP SO–25

session timeout AG–79

set IP DI–54

set lockdialing restrictions DC–65

set numbersauto attendant DR–51contact center DR–51

set relocation DI–59, DC–77

Set Relocation, CallPilot Feature Compatibility CP–164, CG–204

set restrictionsremote access, CoS NC–440

Set-based administration SO–34

Setting General Networking properties MS–41

Setting the Dialing Translation Parameters MS–31

setting upgeneral Contact Center parameters CC–161general parameters CC–157Off-premise Message Notification

to a pager number CC–88, CT–97, CR–89to a telephone number CC–85, CT–93, CR–84to an extension number CC–87, CT–95, CR–87

Outbound Transferto a phone number CR–79to an extension CR–80

skillset parameters CC–50, CT–53your mailbox CR–37

setting up AMIS MS–23

setting up outdialing channel configuration MS–28

settings 25–47

SF (superframe)framing format NC–103

short tones DC–54

signalcall (807), see also Ringing call DC–35link DC–228pause DC–228run/stop DC–228

signal call, ringing at telephone (807) DC–38

signalingdial mode NC–129line programming NC–130

signaling method NC–379

silence suppressionabout NC–523comfort noise NC–527full duplex NC–525half duplex NC–523

Index 85

Master Index

Silent Monitor CA–23, CC–61, CC–167, CT–177conference bridges CC–171conference calls CC–171FEATURE *550 DC–84IP telephones CC–171ISDN sets CC–171monitoring mode DC–84on hold calls CC–171programming overview DC–230SM password DC–84SM sets DC–84SM supervision DC–54transferred calls CC–171

Simple Mail Transfer Protocol. See SMTP UM–14

SIPfallback setting NC–120Fallback to circuit-switched NC–120Trunks record

jitter buffer NC–122

Sitechanging MS–45deleting MS–49name MS–43prefix MS–43

Site Survey mode WT–104

Site-Based Addressing MS–10

skillset24 Hour Service mode CC–112, CT–133about CC–47assigning agents CC–58assigning hours of operation CC–137attendant extension CC–49Break Time CC–48Control DNs CC–48Day mode CC–112, CT–133default mode CC–112, CT–133Delay Answer CC–49disabling CC–61, CT–58DNs CC–48enabling CC–61, CC–225how calls are received CC–47how lines are answered CC–47, CT–49IDs MM–8language preference CC–49maximum greeting length CC–199, CT–191Message Waiting Indication extension CC–48Method of Call Distribution CC–48MWI DN CC–48name CC–48, CC–246, CT–211night mode CC–112, CT–133

skillset (continued)problems changing general parameters CC–225,

CT–196problems enabling CC–225properties CC–48, CT–50Service Mode CC–112, CT–133setting up CC–47start and end times CC–17, CT–15status, CC (909) DC–39unconfiguring CC–62viewing agents in CC–60

Skillset mailboxabout CC–63, CT–65changing password CC–67, CT–71checking for messages CT–81checking for messages. CC–75Class of Service CC–63, CT–65determining MWI extension CC–35, CT–26determining number CC–35, CT–26greeting example CC–69, CC–73, CT–74, CT–78initializing CC–64, CT–68leaving a message in CC–198, CC–200, CT–190,

CT–192listening to messages CC–75, CT–81Message Waiting Indication extension CC–63,

CT–66messages CC–75, CT–81messages waiting CC–245, CT–210number CC–48, CC–63, CT–50, CT–65, CT–66opening CC–66, CT–69opening remotely CC–66, CT–70password CC–64, CC–67, CT–68, CT–71password, changing CC–67, CT–71resetting password CC–68, CT–72retrieving messages CC–76, CT–81tips CC–198, CC–200, CT–190, CT–192

skillset parametersControl Directory Number (CDN) CC–48, CT–50Delay answer CC–243, CT–209Message Waiting Indication extension CC–245,

CT–210Method of Call Distribution CC–245, CT–210setting up CC–50, CT–53Skillset name CC–246, CT–211

Skipping forward in messages CC–77, CC–78, CT–83, CT–84, CR–49, CR–50

skipping forward to end of messages CC–76, CT–82, CR–48

86 Index

NN40020-101NN40020-101

SL-1Call Detail Recording

standard report format DR–45Calling Line Identification format DR–43ETSI QSIG networking NC–47, NC–309field definitions

line 1 DR–43line 2 DR–44

Gateway Protocol NC–115gateway protocol NC–380M1-IPT DI–45MCDN example NC–304MCDN fallback NC–308MCDN network NC–43, NC–315PRI protocol NC–258private networking NC–36, NC–311records

Ad Hoc Multiparty Conferencing DR–45report format DR–15reports

field definitions DR–43letter codes DR–44report options DR–44target line/physical line DR–46

standard format DR–43

slow connection, IP telephones DI–56

SLR WT–43

SLR, calling and connected name display NC–208

SMpassword

silent monitor DC–84sets

silent monitor DC–84

SM supervision DC–54

SMTPserver UM–14server name UM–36

SMTP/VPIM UM–66prefix UM–17, UM–32, UM–35, UM–40, UM–44,

UM–63

snapshotsdynamic AG–250static AG–249

SNMP SO–33adding community strings AG–139

management stations AG–137 trap destinations AG–142

SNMP (continued)configuring

community strings AG–138general settings AG–135service access points AG–140settings AG–136the agent AG–136trap destinations AG–142

deleting community strings AG–139management stations AG–138

management stations AG–136modifying trap destinations AG–143support for AG–133supported

MIBs AG–133, AG–343versions AG–133

trap destinationsdeleting AG–144, AG–145

Soft keys 25–18, DC–170, DC–174, 20–7, 40–7>> DC–170

software code MC–20

software inventory, viewing AG–339

software updateoverview AG–323scheduled update

adding a new update AG–333modifying a new update AG–336

update historyremoving an update from Software History

AG–337

software update pullautomatic NC–493

software updates WT–113applying AG–325deleting a schedule AG–337history AG–337obtaining AG–323removing AG–338

software versions WT–113

source gateway NC–527

South America, supported languages DC–254, IM–243

Spain WT–77

spare partsT7406 7C–6

Speaker key DC–165

speaker, 25–19

specialoutgoing calls NC–219, NC–275

Index 87

Master Index

special (international) access code NC–280

special featureshospitality DC–231hunt groups DC–233silent monitor DC–230

special mailboxesGeneral Delivery CR–20System Administrator CR–20

Special Prefix setting CP–114

special telephonescontrol telephone DC–229direct dial telephone DC–232hotline DC–229prime line DC–232

specificationssystem standards IM–22T7406 7C–30

speech packets, silence suppression NC–523

speed dialactivate (0) DC–35activate feature (0) DC–37add/change (*4) DC–35force auto-spd dial over ic/conf DC–76system codes NC–343user programming DC–63

square system NC–31

SRGMCDN Zone ID NC–281Virtual Private Network ID NC–281

standard dial DC–56, DC–192

Standard Hospitalityrecord format DR–51

Standard Norstar reportsCall Detail Recording DR–48

standard reportsline descriptions DR–58

standby state WH–17

standby time WH–52

start DNoverview NC–214

starting Personal Call Manager PC–19

BCM Monitor AG–247

startup profile IM–145basic parameters IM–145

static routesautomatic dial-out NC–517

static snapshot about AG–249saving AG–250settings

configuring AG–249, DC–35

static time (806)

station auxiliary power supply, see SAPS

station media bay module4x16 combination module IM–44, IM–45ASM 8 and ASM 8+ modules IM–45DSM 16 and DSM 32 IM–44

station set numbersAuto Attendant DR–46Call Detail Recording

Auto Attendant DR–46Contact Center DR–46

Contact Center DR–46

statistical values, using AG–263

statusservice mode on telephone (870) DC–39

status area DC–178

status bar PC–22displaying PC–26

status indicatorsIP Audio Conference Phone 2033 33–9

steps, Routing Table CC–129, CT–149

stuttered dial tone NC–421, NC–443

Sub-menuCustom Call Routing (CCR) CG–108, CP–85,

CG–108

subnet WT–35

Subscriber Mailboxadding CG–37, CP–41, CR–19overview CG–24

SuccessionMCDN Zone ID NC–281Virtual Private Network ID NC–281

superframe NC–103

supervised trunk mode NC–129

supervisionGASM disconnect supervision DC–59

SupervisorFeature Codes CC–35status, assigning MC–50, MC–51

Supervisor, functionality CC–16, CT–14

support SO–31

88 Index

NN40020-101NN40020-101

support toolCPTrace UM–84reset CallPilot message store UM–83

for Microsoft Outlook UM–83

Supported integrated clients UM–8

Supported Internet mail clients UM–8

supported platforms in Citrix UM–48

suppression bit NC–184, NC–206

SVPServerMounting WT–49

SWCA (System-Wide Call Appearance)adding SWCA keys to telephone SW–4answering calls without SWCA keys SW–6associate SWCA (System-Wide Call Appearance)

key to call DC–81auto hold control DC–54autohold DC–204, SW–7button codes (*520 to *535) DC–38conference calls DC–287, SW–7include I/C calls when auto associating DC–81include I/C calls when invoked by Hold DC–82invoke SWCA parking by hold DC–82keys SW–3managing calls with SWCA keys SW–4memory buttons DC–226memory codes (*520 to *535) DC–35overview DC–211outbound calls SW–7park prefix NC–265receiving and assigning calls to SWCA keys SW–4retrieving calls from SWCA keys SW–6timed-out calls SW–7transferring calls DC–287, SW–7using hold with SWCA keys SW–5using SWCA without programming keys SW–5

switched digital(SDS) protocols NC–106call-by-call services NC–232

switchescall-by-call services support NC–233setting MBM IM–94

synchronization with the telephone PC–93

synchronize clock source DI–38, NC–538

systemdial tone NC–421, NC–443speed dialing DC–226

system accessremote NC–416

System AdministratorCall Detail Recording

role DR–7tasks DR–7

Mailbox CG–23password, resetting CG–159

System Administrator, Feature Codes CC–35

system configuration, Business Communications Manager prerequisites NC–463

system defaults, by region DC–255, IM–243

system DNscopying settings DC–69

system feature codesT7406 7C–34

system ID KE–6

system log, downloading CP–130

system name MS–24

system Overview SO–9

system prerequisites MS–7

system programminguser speed dials DC–63

system propertiesAlternate Language CP–114Canadian Pronunciation CP–114Country CP–115Daylight Savings Time CP–115Directory Search By CP–114Enable Bilingual CP–114Enable CallPilot UI CP–114Enable External Initialization CP–113Enable General Delivery Mailbox CP–113Enable Group List CP–113Enable Network Transfers CP–114Enable Voice Mail CP–113Enable Redirect DN CP–114Group List Leading Digit CP–113Make Directory Available CP–113Maximum Outcalling Channels CP–113Name Prefix CP–114Primary Language CP–114Primary UI Style CP–114Special Prefix CP–114Timezone CP–115Voice Mail Version CP–113

system requirements CP–21

system speed dialalpha tagging NC–208codes (01-70) NC–343

Index 89

Master Index

system startupDN length NC–220, NC–266

system status, analyzing AG–248

system timeout AG–79

system tray interfacei2050 Software Phone 50–32

system-wide dialing, direct-dial telephones NC–227

TT reference point DI–37, NC–537

T.38 fax NC–375enabling NC–397

T1answer timer NC–101clock source NC–102DID trunk, remote access NC–417, NC–426DID trunks, DISA DN NC–416, NC–423disconnect timer NC–102DTM module IM–41E&M network diagram NC–38E&M private networking NC–35, NC–311full autohold, E&M NC–131network interface card IM–55parameters

DSX1 build NC–103framing NC–103internal CSU NC–103, NC–104line coding NC–103

signaling tone setting NC–129

T24 KIM (Key Indicator Module)coldstarting 24–2initializing 24–2installing 24–1

T7000analog phones 70–1

T7208button defaults DC–157

T7316Ebutton defaults DC–154

T7406 7C–9additional handset configuration 7C–20answering a call 7C–36assigning the security code 7C–19base station features 7C–9battery pack 7C–15battery recycling 7C–15button defaults DC–159button mapping 7C–31changing handset ID password 7C–18

T7406 (continued)charging the battery pack 7C–12

first-time charging 7C–12cleaning battery contacts 7C–38configuring the first handset to a base station 7C–17configuring the handset ID number 7C–18connecting the base station 7C–11customizing a handset 7C–37

adjusting the backlight 7C–37environmental considerations 7C–27handset asleep 7C–35handset configuration 7C–16

assigning the handset to the base station 7C–17first-time installation information 7C–16identifying handsets 7C–16

handset features 7C–8, 7C–21language selection 7C–22locking the handset 7C–22ring type 7C–21ringer volume 7C–22

handset paging 7C–37handset power 7C–14

battery levels 7C–14handset signal detection

handset signal detectionhandset system feature notes 7C–23

LCD contrast level 7C–23priority call 7C–23ring notification 7C–23T7406 and M7410 interaction 7C–23voice call deny 7C–23

headset compatibility 7C–41headset installation 7C–41holding a call 7C–36installing accessories 7C–39installing the base station 7C–9interference 7C–5making a call 7C–36memory buttons 7C–33mounting the base station 7C–11mute microphone 7C–36operational bandwidths 7C–25optional accessories 7C–40

leather cases 7C–40powering 7C–29pre-installation programming 7C–10programming memory buttons 7C–33

button inquiry 7C–34erasing memory buttons 7C–34external autodial 7C–33features 7C–34internal autodial 7C–33

90 Index

NN40020-101NN40020-101

T7406 (continued)range 7C–5, 7C–26ring selection 7C–21security 7C–5spare parts 7C–6specifications 7C–30system feature codes 7C–34using the handset display buttons 7C–17

Table, Routing Table CC–123, CT–147

tandem callsMCDN

special labels NC–253MCDN (Meridian Customer Defined Networking)

special labels NC–228

tandem networkingcall routing NC–41from public network NC–321

TAPI LN–8

TAPI 2.1 LN–18

Target Attendant CR–27in Class of Service CP–32, CG–28

target lines DR–52appearances DC–46Busy report DR–52BRI auto-answer trunk mapping NC–128changing DN length, affecting received number

NC–221, NC–267changing the name NC–209description NC–37external call, DND DC–201if busy NC–132programming NC–87received # NC–128redirect to NC–133use auxiliary ringer NC–131

Task tray icon PC–20displaying the number of calls PC–20menu PC–20who is calling PC–44

Task tray menu PC–20icons PC–21

TE (see ISDN terminal equipment) DI–36, NC–537

telco featuresprogramming lines NC–90

telephone

ATA Dvc setting DC–58button icons TF–3ETSI feature TF–16feature TF–5line display CC–28, CT–21log calls automatically DC–135system timeout CC–29test display (805) DC–35wireless LAN overview IM–58

telephone buttons FS–15, FA–9

telephone controlsIP Audio Conference Phone 2033 33–7

goodbye key 33–7hold key 33–7line key 33–7message key 33–7mute button 33–7navigation keys 33–7soft keys (self-labeled) 33–7volume control buttons 33–7

telephone displayIP Audio Conference Phone 2033 33–8IP Phone 2001 01–7IP Phone 2002 02–7

telephone extension numbersand network user IDs LN–14associating with a client computer LN–15

telephone feature setupIP Phone 2001 01–8IP Phone 2002 02–9IP Phone 2004 04–9

telephone featurescall display services TF–15IP Phone 20XXs TF–17

telephone interfaces FS–13CallPilot FS–13Norstar Voice Mail FS–13

telephone line used PC–25, PC–27

telephone lines PC–36

telephone number MS–23

telephone number of contact PC–68default PC–70

telephone number translation MS–28Network extension numbers MS–28

telephone programming

Index 91

Master Index

alarm telephone DC–77allow last number (redial) DC–65allow link feature DC–66allow redirect DC–54allow saved number (redial) DC–65allow/disallow direct-dial DC–53answer DNs DC–49Associate SWCA key to call DC–81ATA answer timer DC–58ATA Dvc DC–58ATA tones DC–58ATA use DC–58ATA, answer timer DC–58ATA, use DC–58Auto called ID DC–52auto hold DC–54auxiliary ringer DC–56button features list DC–36button programming DC–60, DC–153call forward on busy DC–45call forward, delay timer DC–45call forward, no answer DC–45call log options DC–56camp timeout timer DC–79Capabilities DC–50, DC–52changing the name NC–209contrast DC–56control sets DC–51dialing options DC–56direct dial NC–265distinct ring in use DC–56DND on busy DC–53external autodial button DC–63feature DC–62first display DC–52GASM disconnect supervision DC–59handsfree DC–52handsfree answerback DC–53hotline DC–56Include I/C calls when auto associating DC–81Include I/C calls when invoked by Hold DC–82increasing DN length NC–220, NC–267internal autodial DC–62intrusion controls DC–53Invoke SWCA parking by Hold DC–82keep DN alive DC–59language DC–55link timer DC–80

telephone programming (continued)

message indicator DC–58page timeout timer DC–79page zone DC–53park timeout DC–79pickup group DC–53prime line DC–51priority call, allow/disallow DC–53Private OLI number DC–45Public OLI number DC–44receive short tones DC–54received # length NC–272redirect ring DC–54relocating DC–77restriction scheduling DC–66restrictions DC–65ring type DC–56set lock DC–65system speed dial NC–343telephone restrictions DC–66transfer callback timeout timer DC–79user preferences DC–55user programming access DC–65user speed dialing DC–63

telephone restrictions, scheduling DC–66

telephone setupIP Phone 2001 01–8


IP Phone 2002 02–9changing ring type 02–9choosing a 02–9contrast level 02–9

IP Phone 2004 04–9changing ring type 04–10choosing a 04–9contrast level 04–9

IP Phone 2007 07–12, 07–13changing ring type 07–14choosing a language 07–13

telephone synchronization PC–93

telephone, line display CG–17

telephones DC–2497000 DI–13, IM–567100 DI–13, IM–567208 DI–13, IM–567316 DI–13, IM–567316E IM–577406 DI–13, IM–57

92 Index

NN40020-101NN40020-101

telephones (continued)ATA2 IM–115audio conference unit (ACU) DI–14, IM–58call log display prompts DC–247caller ID for target and analog CLID lines DC–47CAP IM–116common display prompts DC–235emergency IM–116IP telephone IM–58PRI line note DC–131relocating DI–59viewing active service prompts DC–246voice message set DC–47

telephony LN–7

telephony components IM–56

telephony connectordefault DNs QS–26, IM–203default line numbers QS–26, IM–203

telephony servicesDID system NC–32, NC–286PBX, system diagram NC–31, NC–285square system NC–31

telsetcurrent user ID AG–112current user password AG–112disable login AG–76minimum password length AG–77minimum user ID length AG–77password complexity AG–77user ID AG–115, AG–120

telset adminbasic parameters IM–129

template, button assignments DC–154

terminal type WH–43

terminating node, DPNSS 1 NC–49

termination, analog port DI–27, IM–123

test network messagesending MS–37

testingexpansion unit IM–162main unit IM–161MBM IM–163

testing CCR Tree CG–131

testing network message capability MS–36

TFTP WT–113

three party service, DPNSS 1 NC–51

tie linescall-by-call services NC–232DN type NC–257

TIE service DR–54

tie services DI–34, NC–534

timecurrent (803) DC–35display current time (803) DC–38Primary alert CT–32Primary alert time-limit CC–159, CT–32Secondary alert CC–159, CT–32static (806) DC–35

Time and Date, troubleshooting CG–190

time saversautodial DC–225Speed Dial DC–225

time zones, by country DC–253, IM–242

Timed Message Delivery option CR–61

timed-out callsSWCA (System-wide Call Appearance) SW–7

timeout CR–112, UM–38CallPilot feature compatibility CG–205CallPilot Manager CC–27enabling or disabling AG–259camp timeout timers DC–79page timeout timer DC–79park timeout timer DC–79search timeout UM–46settings

configuring AG–259telephone CC–29transfer callback timer DC–79user session AG–79

timerscamp timeout DC–79Host delay DC–80hunt delay DC–103hunt group queue time-out DC–103link DC–80network callback DC–79page timeout DC–79park timeout DC–79transfer callback timeout DC–79

TimeToLive NC–380

Timezone setting CP–114

Timing function WT–34

Index 93

Master Index

tipsagent administration CC–197, CT–189configuration limits CC–226Contact Center general parameters CT–190recording contact center greetings CT–189Routing Table administration CC–198, CT–190skillset administration CC–197, CT–189skillset mailbox CC–198, CC–200, CT–190,

CT–192

toneIP trunks, remote access NC–421, NC–444long, at telephone (808) DC–38message indicator DC–58remote access tones NC–421, NC–443

tone capability WT–44

tone dialing PC–37

toolbar PC–22About button PC–23buttons PC–23Copy button PC–23Cut button PC–23Detail button PC–23, PC–25displaying PC–23Find Person button PC–23Large Icons button PC–23, PC–25List button PC–23, PC–25Manual Dial button PC–25New Contact PC–23New Folder PC–23Paste button PC–23Small Icons button PC–23, PC–25Up one level button PC–23

touch panelIP Phone 2007 07–10

calibrating the touch panel 07–10cleaning the touch panel 07–11stylus 07–10

Touchtone Gate CG–98

Trace Route AG–266performing AG–266

trackingMCID DC–214

tracking incoming calls, call log DC–214

transfer CC–222, CT–194, CR–76activate (70) DC–36Callback DC–211callback timeout DC–79calls DC–206cancel (#70) DC–36initiate (3) DC–37

transfer (continued)initiating at telephone (70) DC–37priority call (69) DC–37ring delay DC–76SWCA calls DC–287SWCA overview DC–211to Auto Attendant CC–18to CCR CC–18to Operator CC–18to skillset mailbox CC–18to voice mailbox (986) DC–36via hold, hunt groups DC–234voice mail to mail box (986) DC–40

transfer Allowedenabled CC–130, CT–150

Transfer Callback, CallPilot Feature Compatibility CP–167, CG–207

transfer node CG–142changing CG–142

transferring a callblind PC–48Calls menu PC–50CAP AP–7IP Phone Key Expansion Module IP–11SWCA (System-wide Call Appearance) SW–7task tray PC–50to a mailbox QC–2to another agent CA–22to General Delivery mailbox CR–47to Operator CR–47to receptionist CR–47window PC–48with an announcement PC–51without an announcement PC–48

Transmission Control Protocol/Internet Protocol (TCP/IP) MS–8

Transmit Threshold NC–381, NC–394

transport mode, IPSec NC–519

trap destinationsadding AG–142configuring AG–142deleting AG–144modifying AG–143

Tree View PC–64

trivial password CG–49, CP–45enabling CG–56

94 Index

NN40020-101NN40020-101

troubleshooting CP–151accessing a line or line Pool CG–190accessing a line or line pool CP–152after logging on UM–71after successful logon

Outlook UM–71Outlook and GroupWise UM–71

agent log in problems CT–194agent log on problems CC–222Auto Attendant CP–151Automated Attendant CG–189Call Display Information CP–151, CG–189call processing problems CC–226CallPilot CP–151, CG–189cannot change the Contact Center Skillset Parameters

CC–225, CT–196CCR Tree CP–154, CG–193Company Directory CP–153, CG–191during installation UM–63enabling a skillset CC–225error messages CG–193Extension number length CP–152, CG–190Forward denied CP–152, CG–190General Delivery Mailbox CP–151, CG–189greetings CP–151, CG–189Group List CP–154, CG–192log prompt CP–152, CG–190logon failures UM–66mailbox not accepting messages CP–153, CG–191message lost in a mailbox CP–153, CG–191obtaining the version number UM–63password lost CP–153, CG–191Path Number CG–192Reply Feature CP–152, CG–190skillset settings CC–25, CC–226slow call processing CC–226Time and Date CG–190Unified Messaging support tools UM–83unpredictable call processing CC–226update CallPilot user Mail database for administrator

UM–65

troubleshooting WT–31, WT–109eCAP restore issue DC–128i2050 Software Phone 50–29IP telephones DI–55Unified Messaging UM–63

Troubleshooting fax FS–41

trunkDTM NC–37mode NC–129numbering NC–37

types NC–37

trunk answeractivating (800) DC–36, DC–199at telephone (800) DC–38Directed Pickup DC–198ring groups DC–98ringing services DC–32

Trunk Anti-TromboningTAT SO–25

trunk anti-tromboning (TAT), MCDN NC–46, NC–316

trunk modulesDTM IM–41line type NC–79

Trunk Modules Metrics. See Metrics

trunk route optimization (TRO), MCDN NC–45, NC–316

trunk/line datacall-by-call services network NC–340MCDN network NC–306

trunksVoIP DI–42

Try ’N Buy keycode KE–9

TTL (TimeToLive) NC–117

tunnel mode, IPSec NC–519

tunnelingencryption methods NC–521IPSec NC–521

two-line display7316 DI–13, IM–567316E IM–57using CG–1, CT–21

two line display telephone, using CC–28

txt files, customizing MM–42

typedirect dial NC–265

UUDP (universal dialing plan)

dialing plan NC–279dialing plan location code NC–279port ranges NC–373private DN lengths NC–279private network ID NC–279private network, MCDN NC–308

Index 95

Master Index

UIP Message details

clearing AG–260disabling monitoring AG–258enabling monitoring AG–258expanding AG–260tab AG–257logging data AG–259viewing log files AG–259

unanswered by me, autologging DC–56

unanswered callsprime telephone DC–232

unassigning agents CC–60

unconfiguring a skillset CC–62

Unified Managersecurity considerations AG–122

Unified Messaging NC–323, CP–15, CG–14, SO–42about UM–7configuring UM–27configuring in Citrix Thin Client Environment

UM–49configuring servers UM–13data network security UM–13hardware requirements UM–7installing UM–19installing in Citrix Thin Client Environment UM–48online Help UM–82optional hardware requirements UM–8requirements UM–17software requirements UM–8supported IMAP Internet clients UM–8supported integrated clients UM–8supported Internet mail clients UM–8troubleshooting UM–63uninstalling UM–18windows terminal server UM–48

Unified Messaging support tools UM–83

uninstallingUnified Messaging UM–18

uninstalling earlier version of Unified Messaging UM–18

UNIStim WT–43, WT–45

universal dialing plan See UDP and dialing plan NC–279

unknown name NC–208

unsupervised trunk mode NC–129

unzipped WT–24

update software WT–113

UPS Metrics. See Metrics

Urgent Message Delivery option CR–61

Usage Indicators tab AG–262

USB audio kiti2050 Software Phone 50–16

use pool, routing NC–257

use remote package NC–134

userlockout duration AG–78

user access, set lock DC–65

user accountcallback number AG–116telset user ID AG–115, AG–120user ID AG–115, AG–120

User busy message MM–24, MC–62

user filterrestrictions NC–440

User Group administrationCall Detail Recording DR–23

userIDcurrent user AG–112current user, telset AG–112last successful log-in AG–112user account AG–115, AG–120

user installationfax requirements UM–18

user interface, in Class of Service CP–33, CG–28

User Option menu WH–24, WH–26, WH–42, WH–43Extension WH–43System Information WH–41

user preferencesbutton features list DC–36configuring CAP/KIM buttons DC–95programming DC–55

user programming TA–20contrast DC–191language DC–192moving lines DC–193receiver volume DC–193ring volume DC–194

user speed dials, programming DC–63

usersaccount created AG–117account modified AG–117disable account AG–115disable telset interface AG–76enabled account expiry AG–116

96 Index

NN40020-101NN40020-101

users (continued)failed login AG–117locked out AG–115lockout counter AG–78minimum password length AG–77session time out AG–79setting up callback AG–92successful login AG–117

usingCall Detail recording

livestream DR–40

using features DC–215call duration DC–213logit DC–215

using hold with SWCA keysSWCA (System-wide Call Appearance) SW–5

using Intelligent Overflow CC–111

using SWCA without programming keysSWCA (System-wide Call Appearance) SW–5

using the handset display buttonsT7406 7C–17

using the wall-mount optionIP Phone Key Expansion Module IP–7

using your system remotely NC–443

utilitiesBCM Monitor AG–245Ethernet Activity AG–266ping AG–265Reset AG–267Trace Route AG–266

VV.90

setting up callback AG–92

VAD (Voice Activity Detection)silence suppression NC–523

verify, LAN CTE LN–18

Vertical Service Code (VSC) NC–206

view call log (812) DC–38

viewingactive services (870) DC–36, DC–246

viewing agents in a skillset CC–60

Virtual Private Network (VPN) WT–19, WT–75

virtual private networks NC–281, NC–519

VLAN DI–54, WT–35IP telephone DI–55IP series telephones NC–464

Voice Activity Detection See VAD NC–523

Voice Activity Detection. See VAD NC–523

voice callactivate (66) DC–36deny (88) DC–36deny at telephone (88) DC–39deny, cancel (#88) DC–36hunt groups DC–234initiating call (66) DC–37

voice channels CC–160, CT–33, CT–190

voice format UM–9

voice jitter buffer NC–119, NC–122

voice mail WT–122call forward DC–209call forward to (984) DC–39display DN (985) DC–34, DC–40DN length change NC–220, NC–267interrupt QC–2, QN–2interrupt (987) DC–36, DC–40intrusion controls DC–203login (981) DC–36, DC–39operator settings (982) DC–36service DR–55set up operator (981) DC–39setting remote access for lines NC–132transfer to mailbox (986) DC–40version

viewing CP–113

voice messageprogramming telephones DC–47security of MS–8, MU–10

voice message centerline setting NC–132programming NC–90

Voice Messaging MS–7

Voice over IP (VoIP), 25–11

Voice over IP calls DR–54

Voice Ports tab AG–255

voice prompts QC–1, CR–15, CR–61, CR–72, QN–1interrupting CR–13, CR–17on a one line display telephone CR–17

voicemail SO–41

Index 97

Master Index

VoIPauto privacy NC–131DISA NC–363, NC–377fallback routing NC–240, NC–249full autohold NC–131gateway, prerequisites NC–461IP telephone IM–58private networking NC–35, NC–311schedule, activating NC–391schedule, setting up NC–391use auxiliary ringer NC–131trunks

activating VoIP schedule NC–391configuring NC–363, NC–377defined DI–42destination codes NC–389jitter buffer NC–119, NC–122keycodes NC–364making calls NC–395MCDN private outgoing calls NC–282networking multiple systems NC–323outgoing call configuration NC–381outgoing calls NC–381overview NC–95port ranges, legacy systems NC–373port settings NC–373PSTN fallback NC–369PSTN fallback schedule NC–391remote access issues NC–418, NC–428remote access warning NC–367, NC–368remote gateway NC–381routing NC–387signaling method NC–379T.38 fax protocol NC–375using firewalls NC–373voice activity detection NC–119, NC–122

volume 25–18handset volume DC–77control DC–174, 20–8, 40–8

bar DC–165, DC–174, 20–8, 40–8buttons DC–169

volume of calls, call log DC–135

VPIM UM–14Networking UM–14

VSC NC–206

WWait for dial tone (804) DC–36, DC–38, NC–257

external call feature DC–228

WANBusiness Communications Manager function

NC–463cabling IM–155failover NC–494, NC–507

dial-out interface NC–491ISDN NC–508modem NC–508

media services card IM–55port

wiring chart IM–211

Warm reset, telephony services AG–268

Web page listsabout MM–42, MC–73creating and distributing MM–42, MC–73deleting MC–73downloading MM–30, MC–65exporting MM–42, MC–73naming MC–73uploading MM–34, MC–69viewing MM–30, MC–65

Web pagescustomization example MM–32, MC–67customizing MC–67

Web refresh message MM–27, MC–64

Welcome DC–23

Wide Area Network (WAN), 25–11

Wi-Fi Protected Access (WPA) WT–19, WT–74

wild card characterDestination codes ANY character NC–247

wild cards PC–75

windowclosing PC–26components PC–22opening PC–21

WindowsTAPI LN–8

Windows Messaging 4.0 UM–17, UM–31

WinkStart NC–130

WINS serverLAN DHCP scope IM–141

wire color DI–65, DI–67, DI–75, DI–77, DI–79, DI–80, QS–26, IM–203, IM–221, IM–222, IM–226, IM–229, IM–231, IM–233, IM–237

98 Index

NN40020-101NN40020-101

Wired Equivalent Privacy (WEP) WT–19, WT–73

wireless LANhandset overview IM–58

wiring charts4x16 DI–75, IM–225, IM–229ADID4 DI–63, IM–219ADID8 DI–63, IM–219ASM DI–65, IM–237BRIM DI–73, IM–217DSM16 DI–67, IM–233DSM32 DI–67, IM–233DTM DI–69, IM–215expansion port IM–213expansion unit IM–213GATM4 DI–79, IM–221GATM8 DI–79, IM–221LAN port IM–209main unit IM–211, IM–213WAN port IM–211

wiring field card (WFC) QS–22, IM–90

wiring requirements IM–78

workstation prerequisites NC–464

Zzone ID

MCDN NC–281

Master Index Book - Budapest University of Technology...

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