Massimo de Cristofaro Head, New Methods for Training National School of Government

Massimo de Cristofaro

Head, New Methods for Training

National School of Government

Prime Minister’s Office – Italy

Softwares for Civil Servants’ Training

Governance:

Report & GES.FOR

Contents:

• Definitions of the matter• Definitions of the matter

• Difficulties• Difficulties

• Annual Report on PA training, some figures • Annual Report on PA training, some figures

• Italian public training system• Italian public training system

• Training process: analysis, SW tools• Training process: analysis, SW tools

Contents:






Public Administration, some labels:

• to rule and protect the Community• to rule and protect the Community

• its activity has to be documented and transparent

• its activity has to be documented and transparent

• it works by means of laws, regulations, acts ...

• it works by means of laws, regulations, acts ...

Public Administration, elements:

• contracts are established by public bodies at national level

• contracts are established by public bodies at national level

• Civil Servants’ hiring through competitive selections

• Civil Servants’ hiring through competitive selections

• training is both a need and a right• training is both a need and a right

• training expenses are investments• training expenses are investments

Civil servants training:

• France 3,8% + 3,3% = 7,1%; UK 4,%• France 3,8% + 3,3% = 7,1%; UK 4,%

• training expenses should correspond to 1% of total salary (1994 public employment agreements)

• training expenses should correspond to 1% of total salary (1994 public employment agreements)

Contents:






PublicPublic

SSPASSPAPrime Minister OfficePrime Minister Office

MinisteroMinisteroMinisteroMinistero

MinisteroMinisteroMinisteroMinistero

MinisteroMinisteroMinisteryMinistery

TrainingTraining

SchoolSchool

Train. Train. OfficeOffice

Permanent Permanent TrainingTraining

ManagersManagers

Organi Organi dello Statodello StatoOrgani Organi

dello Statodello StatoStateState

OrgansOrgans

ManagersManagers

EntiEntiAutoritàAutoritàEntiEnti

AuthoritiesAuthorities

ManagersManagers

Entry Entry TrainingTraining

Compet.Compet.

CourseCourse

SSPALSSPAL

FormezFormez

LOCALLOCAL

Gov.Gov.LOCALLOCAL

Gov.Gov.LOCALLOCAL

Gov.Gov.LOCALLOCAL

Gov.Gov.

ObservatoryObservatory

ReportReport

• SSPA is a top-level training school for senior civil servants. It is part of Prime Minister’s Office, with its own accounting and self-organising powers.

• Initial training/selection for new executives and permanent training are the most important missions for the SSPA.

• SSPA carries out the monitoring of training, through the Osservatorio on training needs, and the Annual Report on PA training;

• SSPA is a top-level training school for senior civil servants. It is part of Prime Minister’s Office, with its own accounting and self-organising powers.

• Initial training/selection for new executives and permanent training are the most important missions for the SSPA.

• SSPA carries out the monitoring of training, through the Osservatorio on training needs, and the Annual Report on PA training;

SSPA – Scuola Superiore PA:

• SSPA headquarters are located in Rome

• Training projects and activities are held in its 5 offices of Bologna (Emilia-Romagna), Rome, Caserta-Royal Palace (Campania), Reggio Calabria (Calabria) and Acireale (Sicily). All the offices have a specialized library, some of them are also Centres of European Documentation

• SSPA's Study and Residential Centre is situated in one of the two elliptical semi-circles of the imposing Royal Palace in Caserta

• SSPA headquarters are located in Rome

• Training projects and activities are held in its 5 offices of Bologna (Emilia-Romagna), Rome, Caserta-Royal Palace (Campania), Reggio Calabria (Calabria) and Acireale (Sicily). All the offices have a specialized library, some of them are also Centres of European Documentation

• SSPA's Study and Residential Centre is situated in one of the two elliptical semi-circles of the imposing Royal Palace in Caserta

SSPA – Scuola Superiore PA:

Contents:






Italy’s civil servants’ training 2008 dataItaly’s civil servants’ training 2008 data

• SSPA for Central State administrations -realizes and prints the volume;

• Technical Table of Regions and Autonomous Provinces;

• Formez for Provinces and Municipalities;

• CoInFo for Universities system;

• Institute Guglielmo Tagliacarne for Chambers of Commerce;

• Monographies: Civil Service Department – PMO, ASFOR; ISFOL; AIF, etc.

• 838.192 civil servants listed in the survey;

• 537.904 of which in training in 2007 = 64,2% , all sectors over 12,5%;

• some sectors over 1% investment on salary mass, 0,75% average, PCM from 0,86 to 0,83%; Authorities from 1,6 to 1,28%, Regions at 0,89%

• mixed trends: expenditure: - 9 % ; participants in training + 20%; supplied hours: + 8,5%; attended hours + 3,1%

• 1.062.383 supplied hours, 4.215 hours each w-day

• on line, server connection

• off line, stand alone PCs

Data collection through software realized by SSPA:

• same kind of analysis for all Government levels: Central State, Regions, Cities, Chambers of Commerce, Universities

On line data collection: Q3:

On line data collection, Q3:

Training

Plans

Training

Plans

On line data collection, Q4 Economic Resources:

On line data collection, Q4 Resources for E-learning:

E-learning

Resources

E-learning

Resources

On line data collection: Courses details

On line data collection: Courses details2. ORGANIZZAZIONE E PERSONALE

2.1 Normativa pubblico impiego e contratti di lavoro

2.2 Metodologie gestione risorse umane

2.3 Normativa previdenziale

2.4 Progettazione organizzativa

2.5 Qualità del servizio

2.6 Formazione di formatori

2.7 Altro

2. ORGANIZZAZIONE E PERSONALE

2.1 Normativa pubblico impiego e contratti di lavoro

2.2 Metodologie gestione risorse umane

2.3 Normativa previdenziale

2.4 Progettazione organizzativa

2.5 Qualità del servizio

2.6 Formazione di formatori

2.7 Altro

3. MANAGERIALE

3.1 Project management

3.2 Valutazione progetti, analisi costi

3.3 Reingegnerizzazione processi

3.4 Stili di leadership

3.5 Processi di decisione

3.6 Tecniche normative

3.7 Altro

3. MANAGERIALE

3.1 Project management

3.2 Valutazione progetti, analisi costi

3.3 Reingegnerizzazione processi

3.4 Stili di leadership

3.5 Processi di decisione

3.6 Tecniche normative

3.7 Altro

4. COMUNICAZIONE

4.1 Normativa sulla comunicazione

4.2 Rapporti con l’utenza

4.3 Attività e gestione degli URP

4.4 Attività degli Uffici Stampa

4.5 Attività di promozione e di immagine

4.6 Tecniche di comunicazione integrata

4.7 Altro

4. COMUNICAZIONE

4.1 Normativa sulla comunicazione

4.2 Rapporti con l’utenza

4.3 Attività e gestione degli URP

4.4 Attività degli Uffici Stampa

4.5 Attività di promozione e di immagine

4.6 Tecniche di comunicazione integrata

4.7 Altro

5. ECONOMICO-FINANZIARIA

5.1 Normativa fiscale

5.2 Contabilità di Stato

5.3 Normativa e procedure sugli appalti

5.4 Gestione dei beni patrimoniali

5.5 Metodologia delle politiche di spesa

5.6 Analisi economica

5.7 Altro

5. ECONOMICO-FINANZIARIA

5.1 Normativa fiscale

5.2 Contabilità di Stato

5.3 Normativa e procedure sugli appalti

5.4 Gestione dei beni patrimoniali

5.5 Metodologia delle politiche di spesa

5.6 Analisi economica

5.7 Altro

6. CONTROLLO DI GESTIONE

6.1 Normativa sui controlli

6.2 Controllo direzionale

6.3 Definizione dei processi di pianificazione

6.4 Definizione del budget direzionale

6.5 Ruolo e funzioni del controller

6.6 Altro

6. CONTROLLO DI GESTIONE

6.1 Normativa sui controlli

6.2 Controllo direzionale

6.3 Definizione dei processi di pianificazione

6.4 Definizione del budget direzionale

6.5 Ruolo e funzioni del controller

6.6 Altro

7. INFORMATICA E TELEMATICA

7.1 Progettazione e gestione dei processi informatici

7.2 Office di base

7.3 Office avanzato

7.4 Specialista IT

7.5 Specialisti su applicativi standard

7.6 Specialisti su applicativi non standard

7.7 Altro

7. INFORMATICA E TELEMATICA

7.1 Progettazione e gestione dei processi informatici

7.2 Office di base

7.3 Office avanzato

7.4 Specialista IT

7.5 Specialisti su applicativi standard

7.6 Specialisti su applicativi non standard

7.7 Altro

8. LINGUISTICA

8.1 Corsi di base

8.2 Corsi avanzati

8.3 Corsi specialistici

8.4 Altro

8. LINGUISTICA

8.1 Corsi di base

8.2 Corsi avanzati

8.3 Corsi specialistici

8.4 Altro

9. MULTIDISCIPLINARE

9.1 Corsi per accesso alla dirigenza

9.2 Corsi-concorso per le varie qualifiche

9.3 Corsi di riqualificazione

9.4 Altro

9. MULTIDISCIPLINARE

9.1 Corsi per accesso alla dirigenza

9.2 Corsi-concorso per le varie qualifiche

9.3 Corsi di riqualificazione

9.4 Altro

10. INTERNAZIONALE

10.1 Istituzioni europee e internazionali

10.2 Strumenti normativi e di indirizzo

10.4 Rendicontazione dei progetti

10.5 Utilizzo dei fondi comunitari

10.6 Tecniche di negoziazione

10.7 Benchmarking e scambio di esperienze

10.8 Altro/

10. INTERNAZIONALE

10.1 Istituzioni europee e internazionali

10.2 Strumenti normativi e di indirizzo

10.4 Rendicontazione dei progetti

10.5 Utilizzo dei fondi comunitari

10.6 Tecniche di negoziazione

10.7 Benchmarking e scambio di esperienze

10.8 Altro/

11. TECNICO-SPECIALISTICA

11.1 Cultura

11.2 Istruzione

11.3 Sanità

11.4 Territorio

11.5 Attività produttive

11.6 Agricoltura

11.7 Ambiente

11.8 Normativa di settore

11.9 Altro

11. TECNICO-SPECIALISTICA

11.1 Cultura

11.2 Istruzione

11.3 Sanità

11.4 Territorio

11.5 Attività produttive

11.6 Agricoltura

11.7 Ambiente

11.8 Normativa di settore

11.9 Altro

Immediate control check on collected data:

departmenttotal

employees salary masstraining

investment

investment on salary mass %

per capitainvestment

PMO & Ministeries 270.476 10.569.124.025 87.959.862 0,83 325,20

Security 163.091 6.925.801.173 34.348.020 0,50 210,61

State Organs 4.546 198.627.383 2.053.661 1,03 451,75

Authorities 1.928 178.338.209 2.290.351 1,28 1.187,94

Public Bodies 63.776 3.606.806.283 39.343.288 1,09 616,90

Chambers of

Commerce 8.548 332.463.392 4.969.810 1,49 581,40

Regions 87.865 4.188.046.860 37.448.000 0,89 426,20

Provinces 42.491 1.282.493.000 9.118.000 0,71 214,59

Municipalities 166.069 4.603.912.000 20.443.000 0,44 123,10

Training investment 2008 (Euros):

Euros: 237.973.992

Training investment on salary mass 2000-2008:

departmenttotal

employeestotal

partecipants

participants out of 100 employees

PMO & Ministeries 270.476 145.325 53,7

Security 163.091 46.368 28,4

State Organs 4.546 5.095 112,1

Authorities 1.928 5.220 270,7

Public Bodies 63.776 74.140 116,3

Universities 8.548 14.223 166,4

Chambers of Commerce 87.865 97.084 110,5

Regions 46.590 33.563 72,0

Provinces 191.372 116.886 61,1

Municipalities 270.476 145.325 53,7

Participants to courses 2008:

Participants: 537.904

Incidence of travel expenses on training investments, 2002 – 2008 (Central State)

21,6

22,124,6

24,431,7

32,737,3

6,931,3

14,99,810,0

15,45,5

15,56,8

17,17,3

20,1

27,420,1

7,04,54,4

7,85,6

11,913,2

10,610,910,2

13,411,5

12,7

14,8

0 5 10 15 20 25 30 35 40

Enti pubblici

Autorità

Organi dello Stato

Sicurezza

PCM e Ministeri2002

2003

2004

2005

2006

2007

2008

21,6

22,124,6

24,431,7

32,737,3

6,931,3

14,99,810,0

15,45,5

15,56,8

17,17,3

20,1

27,420,1

7,04,54,4

7,85,6

11,913,2

10,610,910,2

13,411,5

12,7

14,8

0 5 10 15 20 25 30 35 40

Enti pubblici

Autorità

Organi dello Stato

Sicurezza

PCM e Ministeri2002

2003

2004

2005

2006

2007

2008

2008 - Participants according grades %

Managers Middle rank Clerks

PMO & Ministeries 118,0 68,2 40,8

Security 59,8 66,1 25,8

State Organs 137,1 116,2 109,3

Authorities 204,3 269,2 304,7

Public Bodies 303,2 117,7 94,6

37

19

7

1413

34

10

8

2 3

11

31

0

5

10

15

20

25

30

35

40

TOTALE PCM e Ministeri Organi delloStato

Autorità Enti pubblici

AmministrazioniAdottato

Non preparato

37

19

7

1413

34

10

8

2 3

11

31

0

5

10

15

20

25

30

35

40

TOTALE PCM e Ministeri Organi delloStato

Autorità Enti pubblici

AmministrazioniAdottato

Non preparato

Number of Training Plans

Subjects Delivery and Attendance by Managers

6,69,3

1,1

2,7

14,7

13,418,3

14,410,8

16,1

3,31,2

4,28,2

0,84,2

23,08,4

10,17,27,2

14,8

0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0

Tecnico Specialistica

Internazionale

Multidisciplinare

Linguistico

Informativo Telematica

Controllo di Gestione

Economico Finanziaria

Comunicazione

Manageriale

Organizzazione e personale

Giuridico normativa generale

% ore erogate e fruite dai Dirigenti - 2005

ore erogate

ore fruite

6,69,3

1,1

2,7

14,7

13,418,3

14,410,8

16,1

3,31,2

4,28,2

0,84,2

23,08,4

10,17,27,2

14,8

0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0


Internazionale

Multidisciplinare

Linguistico




Comunicazione

Manageriale




ore erogate

ore fruite


5,116,5

2,62,2

32,814,2

6,26,8

10,811,7

2,30,8

9,99,3

0,34,8

20,36,5

2,07,4

7,8

19,7

0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0


Internazionale

Multidisciplinare

Linguistico




Comunicazione

Manageriale




ore erogate

ore fruite

5,116,5

2,62,2

32,814,2

6,26,8

10,811,7

2,30,8

9,99,3

0,34,8

20,36,5

2,07,4

7,8

19,7

0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0


Internazionale

Multidisciplinare

Linguistico




Comunicazione

Manageriale




ore erogate

ore fruite


6,314,0

1,82,6

23,112,4

9,79,6

2,011,0

0,50,5

20,518,8

3,54,8

21,43,74,1

6,97,0

15,7

0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0


Internazionale

Multidisciplinare

Linguistico




Comunicazione

Manageriale




ore erogate

ore fruite

6,314,0

1,82,6

23,112,4

9,79,6

2,011,0

0,50,5

20,518,8

3,54,8

21,43,74,1

6,97,0

15,7

0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0


Internazionale

Multidisciplinare

Linguistico




Comunicazione

Manageriale




ore erogate

ore fruite


22,930,1

1,20,9

15,124,4

7,411,4

4,57,9

1,70,9

11,95,1

1,72,1

15,25,9

7,24,6

11,1

6,7

0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0


Internazionale

Multidisciplinare

Linguistico




Comunicazione

Manageriale




ore erogate

ore fruite

22,930,1

1,20,9

15,124,4

7,411,4

4,57,9

1,70,9

11,95,1

1,72,1

15,25,9

7,24,6

11,1

6,7

0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0


Internazionale

Multidisciplinare

Linguistico




Comunicazione

Manageriale




ore erogate

ore fruite


Giuridico-normativagenerale

Organizzazione epersonale

Manageriale Comunicazione Economico-finanziaria

Controlli digestione

Informatica etelematica

Linguistica Multidisciplinare Internazionale Tecnico-specialistica

PCM e Ministeri Sicurezza Organi dello Stato Autorità Enti pubblici

Camere di commercio Regioni Province Comuni

Giuridico-normativagenerale

Organizzazione epersonale

Manageriale Comunicazione Economico-finanziaria

Controlli digestione

Informatica etelematica

Linguistica Multidisciplinare Internazionale Tecnico-specialistica

PCM e Ministeri Sicurezza Organi dello Stato Autorità Enti pubblici

Camere di commercio Regioni Province Comuni

Courses Data Basesfrom

Annual Reports

Courses Data Basesfrom

Annual Reports

Banche dati dai Rapporti annuali

Interactive inquiries:

•subjects,

•Keywords in course titles

Interactive inquiries:

•subjects,

•Keywords in course titles

Banche dati dai Rapporti annuali

All data are selectable and rangeable:

• title,

•duration in hours,

•participants, etc.

All data are selectable and rangeable:

• title,

•duration in hours,

•participants, etc.

Contents:






• OBJECTIVES to achieve

• NEEDED skills & competencies

• EXISTING skills & competencies

• ∆ = skill GAP to reach objectives

• TRAINING

• EVALUATION of results and of training





• TRAINING


Training is not a self standing activity, but it is part of a process:





• TRAINING






• TRAINING



There is a “Direttiva” by the 2003 Public Administration Minister, inviting to build up such procedure:

To set a “Training Plan” each year,

Starting from “Training needs analisys”

There is a “Direttiva” by the 2003 Public Administration Minister, inviting to build up such procedure:

To set a “Training Plan” each year,

Starting from “Training needs analisys”





• TRAINING






• TRAINING



This flow can be totally substained by a Software toolThis flow can be totally substained by a Software tool

GES.FOR

Training Process Management System

GES.FOR

Training Process Management System

data 1 data 4data 3data 2

GES.FOR: modular data base

• SSPA developed GES.FOR, a modular software to manage the whole process

• one module for each step

• integration of data througout the process

• to avoid re-writing and the flow of paper

• to relate each phase to pertinent actors.

• SSPA developed GES.FOR, a modular software to manage the whole process

• one module for each step

• integration of data througout the process

• to avoid re-writing and the flow of paper

• to relate each phase to pertinent actors.

Collection Plans Delivery

Evaluation

Data 1

GES.FOR: process flow

Office’s Manager

Needs collection

Central Training Offices

Choices Strategies Feasibility

Training

Plan

Data 4

Report

Training Management

Central Offices

Choices Strategies Feasibility

Training

Plan

Data 2

Training Delivery


GES.FOR Evaluation ModuleGES.FOR Evaluation Module



input:

• only PURPOSES

• NOT course’s title

input:

• only PURPOSES

• NOT course’s title


selection by subject:

number of requests


Corso con relativa aula;

in automatico: lettere di convocazione

Corso con relativa aula;

in automatico: lettere di convocazione

GES.FOR: process flow - monitoring

Course record is coupled to evaluations questionnaires

Course record is coupled to evaluations questionnaires

GES.FOR: process flow - evaluation

Statistiche automatiche di rapida lettura

Statistiche automatiche di rapida lettura

GES.FOR: process flow - evaluation

Contents:






Difficulties

Organigrams and functionsOrganigrams and functions

MB

HR

Training Office

Difficulties

Organigrams and functionsOrganigrams and functions

MB

HR

Training Office

Strategies

Scuola Superiore della Pubblica Amministrazione

www.sspa.it

Rapporto

[email protected]

Massimo de Cristofaro:

[email protected]

Addresses

Massimo de Cristofaro Head, New Methods for Training National School of Government

Documents

Transcript of Massimo de Cristofaro Head, New Methods for Training National School of Government