MAS Tech Refresh Cook Book_V1.5 (INTL)

8/13/2019 MAS Tech Refresh Cook Book_V1.5 (INTL)

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MAS Tech Refresh Cook book

Author: NASRIQ MOHD SOHOD

Date (1st

release): 06-Nov-2008

Last update: 29-June-2012

JEFRI BIN WIRJON

Version 1.5


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Contents

1. Tech refresh preparation Note ....................................................................................... 4

2. Tech refresh Admin ID and Domain Server Information ............................................. 6

3. Tech Refresh Checklist .................................................................................................. 10

4. Tech Refresh Procedure step 1 User Information gathering ..................................... 11

5. Tech refresh Procedure step 2 Old PC Information gathering................................... 11

Section 2A Old CPU information ............................................................................... 11

Section 2B Old Monitor information ........................................................................ 11

Section 2C IP address information ............................................................................ 12

Section 2D Physical attached printer/peripheral information .................................. 12

Section 2E Printers configuration in windows (control panel -> printer) ................. 12

Section 2F OPAT WINDSM application settings ....................................................... 14

Section 2G MH MAIL application settings ................................................................ 15

Section 2H Trend Micro application settings (SKIP THIS STEP) ............................... 17

Section 2I Internet Explorer settings ........................................................................ 18

Section 2J PIMS settings ........................................................................................... 19

Section 2K SITA Airfare Insight ................................................................................. 20

Section 2L SITA Liaison ............................................................................................. 20

Section 2M Others Application installed (non SOE) ................................................. 28

Section 2N Drive mapping ........................................................................................ 28

Section 2O release IP ................................................................................................ 29

6. Tech refresh Procedure step 3 Install new PC ........................................................... 30

Section 3 New PC Hardware Information ................................................................ 30

Section 4.1 New PC Installation................................................................................ 30

Section 4.2 Join Domain ........................................................................................... 31Section 4.3 User logon to Domain and copy back user profile ................................ 33

Section 4.4 Add and configure printers.................................................................... 33

Section 4.5 Configure OPAT WINDSM...................................................................... 40

Section 4.6 SAP Installation Guide... ................................................... 42

Section 4.7 Configure MH MAIL ............................................................................... 43

Section 4.8 Pointing Trend Micro OfficeScan client to local AV server.................... 47

Section 4.9 Internet Explorer Proxy Setting ............................................................. 48

Section 4.10 Configure LU for PIMS .......................................................................... 49

Section 4.11 New SSL VPN Installation Cookbook..51

Section 4.12 SITA Liaison Configuration.................................................................... 53

Section 4.13 Other Applications................................................................................ 63


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Section 4.14- Restore Network Drive .........................................................................64

Section 4.15-Set Security log in Event Viewer...........................................................64

Section 4.16 - New LANDesk agent Installation..........................................................64

7. Tech refresh Procedure step 4-UserAcceptance test &sign Off ................................67

8. Tech refresh Procedure step 5 -Reporting...................................................................67


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1. Tech refresh preparation Note1. Tool and resources preparation

1. Refresh Checklist (print multiple copies)

2. DVD X 3 contains MAS applications, drivers and configuration

3. SATA to IDE cable converter kit.

4. Tech Refresh PCs List and station contact.

5. Administrator password for Local PC and Domain.

6. Standard desktop engineer tools like test pen, screw drivers and etc.

7. Latest Tech Refresh Cookbook V1.3

8. A copy of (download from local C drive at the new Dell PC)

1. Latest LANDesk agent (MAS_LDMS88_SP2a_Agent) - C:\SOE\SOE\LanDesk

2. IpXfer.exe - C:\CSS

3. MS Security patches (MS08-067; MS08-078 & MS09-001) - C:\SOE\SOE\LanDesk

2. Before On-Site

1. Before you go to MAS station for Tech Refresh, Call the station to make appointment at least a day

earlier.

2. Introduce yourself as appointed service provider for tech refresh and explain the purpose of the call.

3. Upon Arrival

1. Greet and introduce yourself, look for person-in-charge as listed in the PC Tech Refresh list.

2. Briefly explain to customer what you need to do and what is expected from user.

i. User to fill-up user information in Tech Refresh Checklist

ii. Engineer record down old PC information and configuration

iii. Replace the old PC with new PC

iv. Transfer data from old Hard disk to new PC

v. Join Domain, configure PC. Email, printer, application

vi. User to test email, printing, and launch application.

vii. User to sign-off


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3. Locate the PCs storage location (new PCs),do physical inspection for damage. Report to customer

and to Getronics if there is any physical damage.

4. Check with customer where they want to store the old PCs after replacement.


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2. Tech refresh Admin ID and Domain Server InformationA. Administrator ID and password needed for Tech refresh

Local PC/This computer Username Password

Dell Optiplex GX50/240/260/270/280 Administrator DeLL2002 / G37r0n1c5

Dell latitude D600Administrator

Dell

G37r0n1c5

Getronics123

IBM M50/M55e Administrator ibm2004 / G37r0n1c5

IBM ThinkPad Series Administrator ibm2004 / G37r0n1c5

New Dell Optiplex 330/360/380/390 Administrator D3LL2008 / G37r0n1c5

New Dell Latitude E5400/E5410/E5420 Administrator D3LL2008 / G37r0n1c5

B. Domain Administrative ID Information

Domain Domain admin ID PasswordDomain ID - MH _dsktopadmin MH_Gtronic123@

International West Domain - INTLW dsktopadmin Getr0nics1

International East Domain - INTLE dsktopadmin Getr0nics1

Global Use : Login as MH\_dsktopadmin

International East : Login as INTLE\dsktopadmin

International West : Login as INTLW\dsktopadmin

C. Station Server Information

Domestic stations

Domain server location IP address

AORAP00.DOMST.USR.MAS.NET ALOR SETAR AIRPORT 10.12.20.241

AORTO00.DOMST.USR.MAS.NET ALOR SETAR TOWN OFFICE 10.12.10.241

BKIAP00. DOMST.USR.MAS.NET KOTA KINABALU AIRPORT 10.7.20.241

BKIAP01. DOMST.USR.MAS.NET KOTA KINABALU AIRPORT 10.7.22.241

BKITO00.DOMST.USR.MAS.NET KOTA KINABALU TOWN 10.7.10.241

BTUAP00. DOMST.USR.MAS.NET BINTULU AIRPORT 10.19.20.241

BTUTO00. DOMST.USR.MAS.NET BINTULU TOWN 10.19.10.241

IPHAP00. DOMST.USR.MAS.NET IPOH AIRPORT NO RESPONSE 10.13.20.241

JHBAP00. DOMST.USR.MAS.NET JOHOR BARU AIRPORT 10.15.20.241

JHBFF00. DOMST.USR.MAS.NET JOHOR BARU CARGO 10.15.30.241

JHBTO00. DOMST.USR.MAS.NET JOHOR BARU TOWN 10.15.10.241

KBRAPOO. DOMST.USR.MAS.NET KOTA BARU AIRPORT 10.16.20.241

KBRTO00. DOMST.USR.MAS.NET KOTA BARU TOWN NO RESPONSE 10.16.10.241

KCHAP00. DOMST.USR.MAS.NET KUCHING AIRPORT 10.6.20.241

KCHTO00. DOMST.USR.MAS.NET KUCHING TOWN 10.6.10.241

KUAAP00. DOMST.USR.MAS.NET KUANTAN AIRPORT 10.18.20.241

KUATO00. DOMST.USR.MAS.NET KUANTAN TOWN-NO RESPONSE 10.18.10.241

LBUAP00. DOMST.USR.MAS.NET LABUAN AIRPORT 10.21.20.241

LDUAP00. DOMST.USR.MAS.NET LAHAT DATO AIRPORT 10.23.20.241

LDUTO00. DOMST.USR.MAS.NET LAHAT DATO TOWN NO RESPONSE 10.23.10.241

LGKAP00. DOMST.USR.MAS.NET LANGKAWI AIRPORT 10.8.20.241


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LGKTO00. DOMST.USR.MAS.NET LANGKAWI TOWN NO RESPONSE 10.8.10.241

MYYAP00. DOMST.USR.MAS.NET MIRI AIRPORT 10.10.20.241

MYYTO00. DOMST.USR.MAS.NET MIRI TOWN 10.10.10.241

PENAP00. DOMST.USR.MAS.NET PENANG AIRPORT 1 10.9.20.241

PENAP01. DOMST.USR.MAS.NET PENANG AIRPORT2 10.9.30.241

PENAP02. DOMST.USR.MAS.NET PENANG AIRPORT 3 10.9.40.241

PENTO00. DOMST.USR.MAS.NET PENANG TOWN NO RESPONSE 10.9.10.241

SBWAP00. DOMST.USR.MAS.NET SIBY AIRPORT 10.20.20.241

SBWTO00. DOMST.USR.MAS.NET SIBU TOWN 10.20.10.241

SDKAP00. DOMST.USR.MAS.NET SANDAKAN AIRPORT NO RESPONSE 10.22.20.241

SDKTO00. DOMST.USR.MAS.NET SANDAKAN TOWN 10.22.10.241

TGGAP00. DOMST.USR.MAS.NET TRENGGANU AIRPORT 10.17.20.241

TGGTO00. DOMST.USR.MAS.NET TRENGGANU TOWN NO RESPONSE 10.17.10.241

TWUAP00. DOMST.USR.MAS.NET TAWAU AIRPORT 10.11.20.241

TWUTO00. DOMST.USR.MAS.NET TAWAU TOWN NO RESPONSE 10.11.10.241

XKLTO00. DOMST.USR.MAS.NET KL SENTRAL 10.24.10.242

International East stations


ADLCC00.INTLE.USR.MAS.NET ADELAIDE CALL CENTRE 10.72.11.241

ADLTO00.INTLE.USR.MAS.NET ADELAIDE TOWN 10.72.10.241

AKLTO00. INTLE.USR.MAS.NET AUCKLAND TOWN 10.99.10.241

BJSTO00. INTLE.USR.MAS.NET BEIJING TOWN 10.57.10.241

BKKTO00. INTLE.USR.MAS.NET BANGKOK TOWN 1065.10.241

BNEAP00. INTLE.USR.MAS.NET BRISBANE AIRPORT 10.105.20.241

BNETO00. INTLE.USR.MAS.NET BREISBANE TOWN 10.105.20.241CANAP00. INTLE.USR.MAS.NET CANTON AIRPORT 10.74.20.241

CANTO00. INTLE.USR.MAS.NET CANTON TOWN 10.74.20.241

CEBTA. INTLE.USR.MAS.NET CEBU TOWN 10.110.60.241

DPSAP00. INTLE.USR.MAS.NET DENPASAR AIRPORT 10.80.20.241

HANTO00. INTLE.USR.MAS.NET HANOI TOWN 10.82.10.241

HKGAP00. INTLE.USR.MAS.NET HONG KONG AIRPORT 10.53.20.241

HKGFF00. INTLE.USR.MAS.NET HONG KONG CARGO 10.53.30.241

HKGTO00. INTLE.USR.MAS.NET HONG KONG TOWN 10.53.10.241

JKTTO00. INTLE.USR.MAS.NET JAKARTA TOWN 10.66.10.241

KHHTO00. INTLE.USR.MAS.NET KAOHSIUNG TOWN 10.123.10.241

KMGTO00. INTLE.USR.MAS.NET KUNMING TOWN 10.43.10.241

MELAP00. INTLE.USR.MAS.NET MELBOURNE AIRPORT 10.91.20.241

MELFF00. INTLE.USR.MAS.NET MELBOURNE CARGO 10.91.30.241

MELTO00. INTLE.USR.MAS.NET MELBOURNE TOWN 10.91.10.241

MESAP00. INTLE.USR.MAS.NET MEDAN AIRPORT 10.90.20.241

MESFF00. INTLE.USR.MAS.NET MEDAN CARGO 10.90.30.241

MESTO00. INTLE.USR.MAS.NET MEDAN TOWN 10.90.10.241

MNLTO00. INTLE.USR.MAS.NET MANILA TOWN 10.68.10.241

NGOTO00. INTLE.USR.MAS.NET NAGOYA TOWN NO RESPONSE 10.92.10.241

NRTAP00. INTLE.USR.MAS.NET NARITA AIRPORT 10.63.20.241

OSATO00. INTLE.USR.MAS.NET OSAKA TOWN OFFICE 10.93.10.241

PERAP00. INTLE.USR.MAS.NET PERTH AIRPORT 10.56.20.241


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PERTO00. INTLE.USR.MAS.NET PERTH TOWN 10.56.10.241

PNHTO00. INTLE.USR.MAS.NET PHNOM PENTH TOWN 10.141.10.241

PVGFF00. INTLE.USR.MAS.NET PUDONG CARGO 10.95.30.241

SELTO00. INTLE.USR.MAS.NET SEOL TOWN 10.52.10.241

SGNTO00. INTLE.USR.MAS.NET SAIGON TOWN 10.94.10.241

SHATO00. INTLE.USR.MAS.NET SHANGHAI TOWN NO RESPONSE 10.95.10.241

SIATO00. INTLE.USR.MAS.NET XIAN TOWN NO RESPONSE 10.39.10.241

SINAP00. INTLE.USR.MAS.NET SINGAPORE AIRPORT 10.59.20.241

SINFF00. INTLE.USR.MAS.NET SINGAPORE CARGO 10.59.30.241

SINTO00. INTLE.USR.MAS.NET SINGAPORE TOWN 10.59.10.241

SUBAP00. INTLE.USR.MAS.NET SURABAYA AIRPORT 10.96.20.241

SUBTO00. INTLE.USR.MAS.NET SURABAYA TOWN 10.96.10.241

SYDAP00. INTLE.USR.MAS.NET SYDNEY AIRPORT 10.51.20.241

SYDTO00. INTLE.USR.MAS.NET SYDNEY TOWN 10.51.10.241

TPEAP00. INTLE.USR.MAS.NET TAOPEI AIRPORT 10.67.20.241

TPETO00. INTLE.USR.MAS.NET TAIPEI TOWN 10.67.10.241

TYOHK00. INTLE.USR.MAS.NET HANKYU NO RESPONSE 10.63.11.241

TYOMR00. INTLE.USR.MAS.NET MORI NO RESPONSE 10.63.10.245

TYONH00. INTLE.USR.MAS.NET NAN OH NO RESPONSE 10.63.12.241

XMNTO00. INTLE.USR.MAS.NET XIAMEN TOWN 10.58.10.241

International West stations


AMSAC00. INTLW.USR.MAS.NET AMSTERDAM CARGO 10.76.30.241

AMSAP00. INTLW.USR.MAS.NET AMSTERDAM AIRPORT 10.76.20.241

AMSTO00. INTLW.USR.MAS.NET AMSTERDAM TOWN NO HOST 10.76.10.241BLRTO00. INTLW.USR.MAS.NET BANGALORE TOWN 10.55.60.241

BOMTO00. INTLW.USR.MAS.NET BOMBAY TOWN 10.85.60.241

BRUTO00. INTLW.USR.MAS.NET BRUSSEL TOWN NO RESPONSE 10.78.10.241

BRUFF00. INTLW.USR.MAS.NET BRUSSEL CARGO 10.78.30.241

CAITO00. INTLW.USR.MAS.NET CAIRO TOWN 10.79.60.241

CPTTO00. INTLW.USR.MAS.NET CAPETOWN TOWN 10.109.10.241

DACTO00. INTLW.USR.MAS.NET DAKAR TOWN 10.115.60.241

DELTO00. INTLW.USR.MAS.NET DELHI TOWN 10.62.10.241

DXBAP00. INTLW.USR.MAS.NET DUBAI AIRPORT 10.60.20.241

DXBTO00. INTLW.USR.MAS.NET DUBAI TOWN 10.60.10.241

EWRAP00. INTLW.USR.MAS.NET NEW YORK AIRPORT 1054.20.241

FARAP00. INTLW.USR.MAS.NET FRANKFURT AIRPORT 10.64.20.241

FARFF00. INTLW.USR.MAS.NET FRANKFURT CARGO 10.64.30.241

FARTO00. INTLW.USR.MAS.NET FRANKFURT TOWN 10.64.10.241

HYDTO00. INTLW.USR.MAS.NET HYDERABAD TOWN 10.88.60.241

ISTTO00. INTLW.USR.MAS.NET ISTANBUL TOWN 10.133.10.241

JEDTO00. INTLW.USR.MAS.NET JEDDAH TOWN NO RESPONSE 10.83.10.241

JNBTO00. INTLW.USR.MAS.NET JOHHANESBURG TOWN 10.84.10.241

KHITO00. INTLW.USR.MAS.NET KARACHI TOWN 10.124.60.241

LAXAP00. INTLW.USR.MAS.NET LOS ANGELES AIRPORT 10.61.20.241

LAXFF00. INTLW.USR.MAS.NET LOS ANGELES CARGO 10.61.30.241

LAXTO00. INTLW.USR.MAS.NET LOS ANGELES TOWN 10.61.10.241


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LHRAP00. INTLW.USR.MAS.NET HEATHROW AIRPORT 10.50.20.241

LHRFF00. INTLW.USR.MAS.NET HEATHROW CARGO NO RESPONSE 10.50.30.241

LONTO00. INTLW.USR.MAS.NET LONDON TOWN 10.50.10.241

MAATO00. INTLW.USR.MAS.NET MAADRAS TOWN 10.69.10.241

MANTO00. INTLW.USR.MAS.NET MANCHESTER TOWN 10.77.10.241

NYCTO00. INTLW.USR.MAS.NET NEW YORK TOWN 10.54.10.241

PARFF00. INTLW.USR.MAS.NET PARIS CARGO 10.70.30.241

PARTO00. INTLW.USR.MAS.NET PARIS TOWN1 10.70.10.241

PARTO01. INTLW.USR.MAS.NET PARIS TOWN2 NO RESPONSE 10.70.11.241

ROMTO00. INTLW.USR.MAS.NET ROME TOWN 10.144.10.241

YVRTO00. INTLW.USR.MAS.NET VANCOUVER TOWN NO RESPONSE 10.150.10.241

ZAGTO00. INTLW.USR.MAS.NET ZAGREB TOWN 10.159.10.241

ZRHTO00. INTLW.USR.MAS.NET ZURICH TOWN 10.75.10.241

D. SOE Standard MAS Application List

No Software/Application Version

1 Windows XP Professional V2002 SP3.0

2 Internet Explorer (IE)/ Outlook Express 7.0 V7

3 OPAT Client V5.16

4 Quick3270 V3.83

5 Microsoft Office 2007 Standard Excel, Power Point, SP3

6 Adobe Reader V10.1.2

7 Trend Micro Anti-Virus V8.0

8 Java V1.5.16

9 LANDesk Client V8.80.2.210 MSN Live V2009

11 SITA Liaison SFEB V 6.15.1

12 SITA NGAI Client V11.1.54

13 SAP GUI V7.20

14 Adobe Flash Player V10.0

15 Juniper Network Connect V7.0

16 SITA Reservation Desktop V3.5.12.1

17 SITA Airfare Data Builder V8.00.11

18 Adobe Shockwave Player V11.5

E. Second Level Support Engineer for Escalation

No Name Contact

1 Ghazali Meskam 6012-631-8367

2 Jefri Wirjon 6017-322-3804

** For international station, please call DCC (Desktop Command Centre),

Tel: +603 22649928 and ask for the above engineers.


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3. Tech Refresh Checklist

New DesktopDeployment Checklist

DESKTOP_CHECKLIST_FORM_V1_1.doc


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4. Tech Refresh Procedure step 1 User Information gathering(Section 1 of check list)

a. Hand over the Tech Refresh Check list to user and fill up the required user information.

1. FULL Name User full name

2. Cost Centre /RC Cost centre or responsible centre of the user

3. Designation Position hold by the user

4. Employee /Staff IDStaff ID of the user ( 7 digits)

5. Memo ID:Memo ID of the user

6. Working Hours select working hours of the user

7. Building /FloorBuilding & floor user is located

8. DivisionDivision that the user is working for

9. Department/Section Department/section that the user is working for.

10. Location/site codesite or station code

11. Phone/Mobileoffice phone and mobile number of the user

5. Tech refresh Procedure step 2 Old PC Information gatheringSection 2A Old CPU information

1. CPU BrandBrand/manufacturer of the old PC (Dell/IBM/Compaq/etc)

2. CPU type type of CPU (Pentium 4, Celeron, etc.)

3. CPU ModelModel of the old PC (Optiplex 240/260/270/280/etc)

4. S/N Serial number or service tag of the PC

5. HDU/RAM sizeHard disk capacity (20/30/40/etc GB) & Memory size

(128MB/256MB/512MB/1GB/2GB/etc)

6. OSOperating system ( window XP / windows 2000)

7. Used byIndicate the PC is use by individual, shared, not use or others.

** Most of the information can be obtained in control panel->system

Click start -> setting -> control panel ->system; you will see the screen belowFig: 2A

Section 2B Old Monitor information1. BrandBrand/manufacturer of the old monitor (Dell/IBM/Compaq/etc)

2. Model Model of the monitor

3. S/NSerial number of the monitor

4. Typeindicate if it is LCD or CRT monitor

5. Sizemonitor size (15/17/19/21/etc inches)

OS Windows XP

Brand Dell

Model Latitude E5420

CPU Intel Core i5

RAM 2GB


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Section 2C IP address information1. IP AddRecord down the IP address of the old PC

2. Subnet MaskSubnet Mask setting of the old PC

3. GatewayGateway IP address of the old PC

4. Primary/secondary DNS Primary and secondary DNS of the old PC.

5. Static IP or Dynamic IP

** You can obtain the IP address information by doing the following:-Click start -> run-> in the open: field, type cmd -> it will open a cmd.exe or DOS window, in the dos prompt,

type ipconfig /all. You will the screen as below.

Fig: 2C

IP 10.1.13.41

Submask-255.255.255.0

Gateway-10.1.13.5

Pri. DNS-10.250.11.23

Sec. DNS-10.250.11.24

Section 2D Physical attached printer/peripheral information1. BrandBrand/Manufacturer of the printer/peripheral

2. Model

Model of the printer/peripheral3. Serial NumberSerial number of the printer/peripheral

4. Port(COM/LPT/USB)Indicate the printer/peripheral is connected to com port/parallel port or USB

port)

5. Printer/scanner/othersIndicate what is the peripheral device (printer/scanner or any others

peripheral)

Section 2E Printers configuration in windows (control panel -> printer)1. Printer Name Printer name configured in old PC

2. DriverDriver of the printer installed

3. Port -> where the printer is connected to : com1 port; LPT1 parallel port or network printer , etc

4. Share name

record down the share name of the printer if it is shared with other user5. IP add. If networkedrecord down the IP address of the network printer or the location of a shared

printer, example: address of PC \share name>

** You can obtain the installed printers information by doing the following:-1. Click start -> setting-> printers. You will see a list of printers installed as screen below:- Record

down the printer names


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Fig: 2E1

In this example: there are 2 printers configured.

Generic / text only - on LPT1 (parallel port)

HP 2000c printer on network with IP address 10.1.13.211

2. To obtain the printer driver, right click the -> select Properties -> select Advanced

tab. Record down the driver name

Fig: 2E2

In this example, the driver is HP 2000C.

3. To obtain the port (com/LPT/network), right click the -> select Properties -> select

Ports tab. Record down the port. If it is network, record down the IP address in the column IP add.

If in network

Fig: 2E3


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In this example, the printer is connected to TC/IP port 10.1.13.211 (network printer

4. To obtain the share name, right click the -> select Properties -> select Sharing tab.

Record down the share name (if any)

Fig: 2E4

In this example, the printer is shared with other user, share name is HP2000C

Section 2F OPAT WINDSM application settings1. Device/sessionindicates the type of device configured in OPAT. OPAT can be configured with one

or more device. Generally there are 5 type of devices namely:-

i. Terminal 2915 -> Terminal emulator

ii. MSG Printer -> message printer

iii. TKT printer -> ticketing printer

iv. BagTag Printer -> Baggage Tag printer

v. ATBBoarding pass printer

2. Namerecord down the session name of each device

3. Host Addressrecord down the Host Address of each device

4. Gatewayrecord down the OPAT gateway name

5. Printer session protocolIn the printer session, record down the protocol (serial or parallel)

** You can obtain the OPAT information by doing the following:-1. Click start -> program-> OPAT Client -> OPAT Client Administrator. You will see a list of devices

configured as below screen:-

Fig: 2F1

In this example, 2 devices are configured.

Kommas 2915 terminal

BQQ16 message printer


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2. To obtain the full configuration of device: kommas, double click on kommas, you will see a screen as

below:- Record down all the configuration.

Fig: 2F2

3. To obtain the full configuration of device: BQQ16, double click on BQQ16, you will see a screen as

below:- Record down all the configuration.

Fig: 2F3

Section 2G MH MAIL application settings6. MH mail Server nameName of the MH mail server (mhkulkjexc004v1.mh.corp.net)

7. User namename of user configured to use MH Mail (normally staff ID)

8. .pst/.pab/ data files & location file name and location for

i. pst personal store (personal folders) contains all the mailsii. pab personal address book

** You can obtain the MH Mail information by doing the following:-

1. Click start -> Setting-> Control Panel -> MAIL. Double click on the mail icon you will see a

screen as below:-


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Fig: 2G1

Click on , select and click Next, you see the screen

below.

Fig: 2G2

Double click on the Microsoft Exchange Server, and then click on Change button, you will come to below

screen (fig. 2G3).

Fig. 2G3

Record down the Microsoft Exchange Server and User Name in the checklist.


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2. Click on Data files button on fig 2G1, you will come to the screen (fig 2G4) below:- and record down

all the personal folders names and paths

Fig 2G4

**** take note that by default, the files are sitting in the below path.

C:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\ *.pab

C:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\ *.pst

Section 2H Trend Micro application settings (SKIP THIS STEP)9. Trend Micro Server Namename of Trend Micro server.

** You can obtain the Trend Micro Server information by doing the following:-1. Click start ->programs -> Trend Micro officeScan client ->OfficeScan Client, you will see the screen

below:-

Fig: 2H1

Click on Help and then select About as shown above, the following screen will be displayed.


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Fig: 2H2

Make sure the Anti-Virus pointing to local server

Section 2I Internet Explorer settings1. Proxy Server namename of proxy server

2. Port the port number user for internet access

3. Use automatic configuration scripttick the box if it is used

4. AddressLocation of the automatic configuration script.

** You can obtain the internet explorer setting by doing the following:-1. Launch the internet explorer, on the top menu bar, select tool s->Internet options, and follow by

selecting the tab Connections. You will come to a screen as below

Fig 2I1

2. Click on LAN Settings, to move to next screen.


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Fig: 2I2

3. Check if automatic configuration script is used and record down the address.

4. Check if proxy server is used and record down the proxy server address and port number.

5. Click on Advance , to go to next screen

Fig 2I3

6. Check and record down all the Exception addresses in checklist.

Section 2J PIMS settings1. LULU used by the PIMS application

** You can obtain the PIMS setting by doing the following:-1. Double click on PIMS icon on the desktop

2. You will see a PIMS screen as below

3. The LU number is on the top left corner of the screen as shown in the below figure


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Fig. 2J1

Section 2K SITA Airfare Insight1. No setting required if PC access directly using MAS network2. If PC is using IPVPN connection to access, you need to set the proxy server Host and port used. It is a

standard setting :-

i. Proxy Server host: socks.mas.net

ii. Port :1080

Section 2L SITA Liaison1. Run the SITA liaison program by double on SITA Liaison icon.

2. Record down all the devices configured in the checklist.

3. For each device, use one copy of SITA Liaison Checklist.

** You can obtain SITA Liaison setting by doing the following:-

1. On the desktop screen, double Click onSITA Liaison icon to launch the program. Close all

Liaison sessions except the Liaison commander.

2. On the Liaison Commander , you will find multiple devices configured as an example below; there

are three devices configured, namely sita, TKT and UNAT

3. To check the configuration of each device; right click on and select configure ->

Description.

Checking SITA Configuration


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4. On the wizard 1of 6, record down

New Session Name: SITA

Select host emulation UTS

A description of the session: Check

in or boarding

Click Next to continue

5. On the wizard 2 of 6, record down

Checkbox Automatic Login Enter

T. Security user ID: bjerre Enter T

Password: 2hog2h CheckboxUnattended Devices Checkbox

Automatically start-up



Select Application Check-inSelect Start-Up Screen: TerminalCheckbox GUI Transaction log

Checkbox Trace Logging



Background colour: Black

Foreground colour: White



Timeout : 30 (default)

Click Communications to continue

9. On the Protocol, record down

Checkbox PC/PCM

Click OK to continue


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10.On the TCP/IP Properties, records

Rendezvous IP address

Primary: 57.255.41.30

Secondary: 57.255.41.30

Reconnect delay: 0 sec

PID type : Dynamic


11. IF Dynamic PID is selected, you are

prompt with this Dynamic PID

Properties screen. Enter all the

settings as per checklist

a. Destination: X28PSB

b. IATA Number

c. MCC: D (default)

d. Country Code:

e. City Code:

f. Screen Size:g. Department:

h. Tick - the Perform Inline CLR

checkbox

i. Enter PID number in

I. Hardcopy printer (for message

printer) in miscellaneous

section

II. Printer PID (for Boarding Pass)

in Boarding Pass section

III. Printer PID (for Bag Tag) in Bag

Tag sectionIV. Printer PID (for ticketing) in

Ticketing section

Click OK, you will enter to PCPCM

configuration

12. Note: Do not select any printer

except Message to CRT. Dynamic

session with inherit printers

configured in step 10 (Dynamic PID

Properties screen)

Click Done


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13. The summary of configuration is

displayed.

Click Finish to end the configuration

For Dynamic PID, configuration end

here. IF PID is static, you are required to

check the PC/PCM (printers)

configuration

14. To check the PCPCM setting, right click , select configure -> PCPCM Wizard.

15. To check the PCPCM setting, right the device, select configure -> PCPCM Wizard.

In general, you can find 4 types of devices in MAS environment namely message printer, ticket printer,

ATB and Bag Tag printers.

16. To check the Message printer setting, double

click on the Message Printer icon of the

device,

17. Record down the

a. Manufacturer

b. Printers/Devices

Click Next to next screen


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18. Record down

a. Parallel Printers selected

(apply only to parallel printer)


19. Record down Serial Parameters

a. Default to

b. Port for the device

c. Serial parameters

(apply only to serial printer)


20. Record down Override STX/ETX

a. (default)



21. Record down Device specific

a. Block Size

b. ACK all printer input



22. Record down Form Position

a. Top margin

b. Lines per page

c. Left margin

d. Column per page


23. Record down Character Transalation

a. Carriage Return CR +LF

b. Line Feed CR + LF

c. Form Feed after carriage


(end for message printer)


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24. Click Finish

25. To Check the setting of ticketing printer,

double click on the Ticketing Printer

26. Record down

a. Manufacturer

b. Printers/Devices


27. Record down

a. Selected parallel printer

(apply to parallel printer only)



a. Port for the device

b. Serial parameters

(apply to serial printer)



a. (default)




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30. Record down Device Specific

a. Block Size




31. Record down Form Positiona. Top Margin

b. Lines per Page

c. Left Margin

d. Column per page


32. Record down Character Translation

a. Carriage Return CR + LF


c. Form Feed after message


(end of ticketing printer)

33. To check the setting of ATB, double click on

the icon of automated Ticketing /Boarding

(ATB)

34. Record down the following for ATB

a. Manufacturer

b. Printers



a. Default to

b. Port for this device




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a. Default to





a. Block Size



38. Record down PECTABs

a. Primary

b. Input

c. Tran Code length

d. CLF translation point


39. To check the settings of Bag Tag printer,

double click on the icon of Bag Tag printer

40. Record down

a. Manufacturer

b. Printers/Devices



a. Port for this device

b. Serial Parameters



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a. (Default)


43. Record down Device Specifica. Block Size




a. Primary

b. Tran Code length

(end of Bag tag)

Click Next to next screen and end the configuration

& repeat the steps for other devices.

Section 2M Others Application installed (non SOE)

1. Record down all other non-SOE application installed and required by the user.

2. You are required to install back all the non SOE application.

3. The procedure and resources are found on DVD provided.

4. If there is any software that you cannot install, not available in DVD, please inform Getronics DCC

and project manager.

Section 2N Drive mapping5. Record down all the drive mapping that the user had.

6. In the example below, there are three network drive mapped.


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Section 20 -release IP

1. Before switching off and dismantling the old PC, remember to release the IP.

2. To release the IP, open a DOS widow, and type c:\>ipconfig /release


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6. Tech refresh Procedure step 3 Install new PCSection 3 New PC Hardware InformationSection 3A-CPU (record down CPU information)

1. Brandthe Brand / manufacturer of the new PC

2. ModelModel of the PC

3. S/N:serial Number of the PC

4. Hard disk and RAM size

Section 3B-Monitor (record down Monitor information)

5. Brand of Monitor

6. Model of Monitor

7. Serial Number of Monitor.

Section 4.1 New PC Installation1. Remove the old hard disk from old PC.

2. Dismantle & remove the old PC.

3. Install new PC onto user workstation and connect all the printers and peripheral. (Do not connect to

network , before you apply MS security patches)

4. Boot up the PC. On the first screen, you will be prompted to key in the users full name and organisation.As a standard, enter the following.

i. Name: MAS

ii. Organization: MALAYSIA AIRLINE SYSTEM

5. Next, you will be prompted for Computer name, administrator ID and Password. Please take note that the

standard naming convention for computer name in MAS is the serial number.

iii. Computer Name: of the new desktop

iv. Administrator : auto populated (administrator)

v. Password: auto populated (D3LL2008)

6. Next, you will be prompted to set the DATE & TIME of this computer and Time Zone

I. Date and Time

II. TIME ZONE settings7. The system will reboot and prompt for user logon.

8. Logon to windows XP with local administrator.

vi. Login: administrator

vii. Password: D3LL2008

9. The system will take you to Windows XP desktop.

10. Before you connect to network, apply MS security patches (MS08-067; MS08-078 and MS09-001)

11. Assemble the USB/SATA/IDE convertor kit; plug in the old hard disk to IDE connector and the USB cable to

any USB port of the new desktop. Power on the power adaptor of the kit.

12. Once the old hard disk is plugged onto the USB port, the Windows will detect and display it as second hard

disk.


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13. On the C: Drive, create a directory called DATA. Example: C:\DATA. Copy all data in old hard disk to this

directory except the following folders

viii. I386 folder

ix. Program files

x. WINNT

Copy from E:\

Copy to C:\DATA

Note: if you encounter access denied,

1. You need to copy folder by folder. Ignore , if it is a program files (non data file)

2. Take ownership of the folder , if user removed all access right except himself.

14. Remove the SATA/IDE convertor kit once completed.

Section 4.2 Join Domain1. To join new PC to Domain, click Start -> Setting -> Control Panel -> System

2. In the System Properties, select Computer Name tab.

Click on Change button to next screen


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3. Ensure that the Computer Name is

the same as the Serial Number of

the computer, change if required.

Select Domain and enter the

Domain Name. (INTLE or INTLW)


4. You are prompt for user with

administrative right.

User name: intle\dsktopadmin

Password: Getr0nics1

(Refer to Section 2 for user name

with administrative right)


5. A welcome message appears if the

process to join domain is successful.

6. You will see the

Full Computer Name &

Domain

Restart the computer to make the

changes effective.


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Section 4.3 User logon to Domain and copy back user profileLogon to Windows

User Name:Password:Logon to:

1. Ask the user to login to Domain

using users ID and password.

(user ID normally is users staff ID which

is seven numeric number)

** Select the correct Domain

2. Once the user login to Domain, the

windows will create a new profile

for the user in c:\Documents and

Settings

(In this example, user ID is 0051048, a

folder 0051048 is created )

3. To copy users old profiles, go to

C:\DATA\Documents and

Settings\0051048 folders. Copies

three folders namely Desktop,

Favorites and My Documents.

**Select the three folders, right

click and select copy

4. To restore users profiles, go to

C:\Documents and

Settings\0051048 folders. Select

the user profile folder (0051048 in

this example), right click and select

Paste.

**The use settings in Desktop,

Favourites and My Document will

be restored.

Section 4.4 Add and configure printersYou are required to add and restore back all the printers and peripheral of the old PC base on the records in

the checklist. Any peripheral like scanner will require you to load driver from CD. Admin right is required.

To Add a parallel Printers


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1. Add a parallel printer.

Click start -> Settings -> Printers ->

Add Printer.

On the Welcome screen click Next

2. On Local or Network Printer screen,

Select Local Printers attach to this

computer.

Click Next to go to next screen

3. On Select a Printer Port screen

Select LP1 or 2 (base on checklist )

Click Next to go to next screen

4. On Install Printer Software screen.

Select the Manufacturer and

Printers.

If the printer model is not listed,

click on Have Disk.

5. On the Install From Disk screen

You insert the CD that contains the

printer driver, browse to the driver

and click OK and continue to click

Next after selecting the right driver.


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6. On the Name Your Printer screen

Key in the same printer name as the

old PC (base on checklist)

Select Yes, if this is a default printer,

or No, if it is not.


7. On the Printer Sharing screen

Select Do not share this printer if it

is not shared.

Select Share name and key in the

share name as the old PC (base on

checklist)


8. On the Location and Comment

screen

Enter the Location and Comment


9. On the Print Test Page screen

Select yes to print a test page


10. Click Finish to end the Add printer

wizard

To Add a Serial Printer on COM port

1. Add a serial printer.

Click start -> Settings -> Printers ->

Add Printer.On the Welcome screen click Next


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2. On the Select a Printer port

Select a com port (com1 or com2)


3. On the Install Printer Software

screen

Select the Manufacturer and Printer

driver.

(Normally, message/ticketing/bag

tag and ATB printers are serial

printers and use Generic printer and

Generic /Text only for driver. )


4. On the Name Your Printer screen

Enter the name of the printer (as the

old PC)


5. On the Printer Sharing screen,

Select Do not share this printer if it

is not shared,

Select Shared and enter the share

name as the old PC (base on

checklist)

Click Next to continue and enter the

Location and Comment if shared.

6. On the Print Test Page

Select Yes to print a test page


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7. Click Finish to end the add printer

wizard

8. To configure the serial parameter,

select the serial printer on the Add

Printer screen, right click and select

Properties. We will see the screen

on the right.

Go to Ports tab, select the com port,

and click on the Configure Port

button.

9. On the COM1 Properties screen

Verify that the serial parameters is

correct (same as old PC, and base on

checklist)

Make the changes if required

To add a shared printer connected to another PC.

1. To add a printer attaches to another

PC, on the Local or Network Printer

screen, select A Network printer, or

a printer attach to another

computer.


2. On the Specify a Printer screen

Select Connect to this printer and

enter shared printer name.

\\computer name\printer share

name

In this example

\\L3C1491\hplaserj5



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3. On the Default Printer screen

Select Yes, if it is the default printer

or No, if it is not.


4. Click Finish to end the wizard.

To add a network printer.1. To add a printer on the network.

On the Local or Network Printer

screen, select A Network printer,

or a printer attach to another

computer.


2. On the Select a Printer Port screenSelect Crete a new port.

On the pull down list select

Standard TCP/IP Port.


3. On the Welcome screen, click Next

to continue


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4. On the Add Port Screen

Enter the IP address on the Network

Printer


5. Click Finish to end the TCP/IP

printer wizard and continue

6. On the Install Printer Software

screen.

Select Manufacturer and Printer

If the driver is not on the list, insert

driver CD and click Have Disk to

load the correct drivers


7. On the Name Your Printer screen,Enter the name of the printer

(same as old PC)

And select if you configure this

printer as default.


8. On the Printer Sharing screen,

Select Do not share this printer.


9. On the Print Test Page,

Select yes to print a test page.



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10. Click Finish to end the wizard.

Section 4.5 Configure OPAT WINDSMTo configure OPAT, click Start-> Programs -> OPAT Client -> OPAT Client Administrator.

1. To add a 2915 Terminal, click on

configuration -> Add -> 2915

terminal.

2. On the 2915 Terminal Device

screen,

Enter the Name as Kommas

Host Address: 5123BC

Gateway Address:

rsgwp023.mas.net

Protocol: Serial (com)

To change com port parameter,

click on the (red) command

button

3. On the Serial Port (COM) screen,

you can change the serial

parameter.

4. To add a message printer, click on

configuration -> Add -> Message

Printer.


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5. On the Message Printer Device.

Enter all the information as the old

PC

Name: BQQ16

Host Address: 412303

Gateway: rsgwp023.mas.net

Protocol: Serial (COM)

6. On the Serial Port (COM) screen,

you can change the serial

parameter.

7. Two devices successfully

configured.

8. OPAT printers must start as a

service.

Right click My Computer and

select Manage to go to

Management Console

9. Under the Management Console -

> Services, the default start-up

type is - Disabled.

Enable only those configured in

OPAT.

To configure Message Printer,

double click on OPAT TTY Printer


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10. On the TTY Printer Properties

screen.

Select Automatic on start-up type

Click on Apply

Click on Start to start the service

ATB automatic Ticket/boarding

BTP Bag Tag PrinterTAT Ticketing printer

TTY Message Printer

Section 4.6 SAP GUI Installation Guide

4. Please wait until the extraction complete.

SAP BPC Stand aloneSoftware Installation

Section 4.7 Configure MH MAIL

To Configure MH Mail (Outlook) for user, click Start ->Settings -> Control Panel -> Mail

1. In the Control Panel, Double click

on the Mail icon

2. In the Mail Setup screen Doubleclick on the E-Mail account button

3. In the E-Mail Account screen

Select Add a new e-mail account



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4. In the E-Mail Account /Server Type

screen

Select Microsoft Exchange Server


5. In the E-Mail Account /Exchange

Server Setting screen Microsoft

Exchange Server:

Mhkulkjexc004v1.mh.corp.net

User Name:

Chick Check Name


6. To connect to Exchange Server, you

will be prompted for user name and

password.

User name: mh\

Password:


7. The outlook will be launched.

By default, the e-mail will be

delivered to users mailboxes on the

exchange server.

To create a personal folder on the local

drive; on the Microsoft outlook , clickon the Tools ->Options


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8. On the Option screen, Click on Data

File.

9. On the Outlook Data Files screen,

click on Add

10. On the New Outlook Data File

screen, select

Office Outlook Personal Folders

(.PST)

Click OK to continue.

11. By default, it is create at

C:\Documents and

settings\\Local

Settings\Application

Data\Microsoft\Outlook\ *.pst

File Name: < User Name>

12. On Create Microsoft Personal

Folders , change Name to user

name

Name:

Click OK to continue and close the

Outlook Data File.

13. Now, on the Microsoft Outlook, you

will see a personal folder created.


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14. The next step is applicable for

existing MH Mail user. The purpose

is to move his/her old mail to this

newly created personal folder.

To add the old pst or personal

folder, click on Tools ->Options ->

Mail Setup -> Data File

Click ADD

15. Select Office Outlook Personal

Folders (.PST)

Click OK to continue.

16. Next, you search for old pst file. In

this scenario, it is smlau.pst

(you have this info on your

checklist)On the file name, name it as

Personal Folders_old (example)


17. Change the Name:

Personal Folders_Old

Click OK to continue and close

DATA File

18. Next you move all the emails in

Inbox and Send Item of the Old

Personal Folder to Inbox and Send

Items of the new Personal Folder.

Highlight all the mails, drag and

drop them in New Personal folder.

Next and final step is to remove the old

personal folder.


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19. On the DATA Files screen, highlight

the Personal Folder_old, click on

Remove.

20. Here is final look of the OUTLOOK.

Section 4.8 Pointing Trend Micro OfficeScan client to local AV serverTo point OfficeScan Client to local Server, you run IpXfer.exe by following the steps below:-

a. Copy IpXfer.exe to c:\

b. Open a DOS window at root (C:\) and run the command

ipxfer -s ..usr.mas.net -p 80 -m 1 -c 12345

Example if its London Town Office

ipxfer -s LONTO00.intlw.usr.mas.net -p 80 -m 1 -c 12345

(Refer to Section 2C. Station Server Information for server and domain name)

**For PCs in airport or cargo office without local server, it shall point to town office server.

*** For PCs in town, airport or cargo that do not have any local server, point AV server to KJ server

(s_kulkjav1.kulkj.usr.mas.net:80)

c. Verify PC is correctly pointing to right AV server. Follow below steps.

21. Click start ->programs -> Trend

Micro officeScan client ->

OfficeScan Client,

You will see the screen on the left.

Click on Help and then select About


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22. You will see the server name and

port.

In this example, the AV server is

L ONTO 00 .intlw.usr.m as.net

Section 4.9 Internet Explorer Proxy SettingCorrect setting with Proxy server will allow the user to access to internet.

1. Launch the internet explorer.

Click on Tool -> Internet Options

2. On the Internet Option, click on the

LAN Settings

3. Restore back all the settings as per

checklist.

Key in Address if automatic

configuration script is applied

Key in the proxy address and port

number if proxy server is used.

Click on Advanced.. to next screen


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4. On the Exceptions, enter all the

text.

Click OK and save the setting

Section 4.10 Configure LU for PIMS1. Go to Start2. My Computer > Local C driver > Program File > Quick 3270

3. Copy Quick 3270 and Paste > Rename to PIMS

4. In the right click, choose open with Notepad > press OK


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5. In Find What, search for = DeviceName

6. Key In LUID PIMS at DeviceName= and save the file.


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7. Exit all windows.

8. Copy PIMS Icon to desktop.

9. For testing type PIMS

Section 4.11 New SSL VPN Installation Cookbook

SSL VPN CookBookv1.docx

Section 4.12 SITA Liaison ConfigurationHere is example of configuring SITA Liaison with Dynamic PID


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1. Go to C:\SOE & Support

Software\SITA\SITA

Liaison\Liaison Installation file,

double click on the icons Liaison

Registration code.reg

** This will automatically install the

registration key

-configure SITA Liaison with dynamic PID

2. To configure SITA Liaison, Doubleclick on the SITA Liaison icon on

the desktop

3. SITA Liaison Commander will be

launched.

Click on Settings

4. On the wizard 1of 6, enter


Select host emulation UTSA description of the session: Check

in or boarding

(follow the checklist)


5. On the wizard 2 of 6,

Tick Automatic Login

Enter T. Security user ID: bjerre

Enter T Password: 2hog2h

Un-tick Unattended DevicesUn-tick Automatically start-up




Select Application Check-in

Select Start-Up Screen: Terminal

Enter T Password: 2hog2hUn-tick GUI Transaction log

Un-tick Trace Logging



7. On the wizard 4 of 6, set






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8. On the wizard 5 of 6, set

Timeout : 30 (default)



9. On the Protocol,

Tick PC/PCM



10.On the TCP/IP Properties, Key in


Primary: x.x.x.x

Secondary: y.y.y.y


PID type : Dynamic



11. IF Dynamic PID is selected, you are

prompt with this Dynamic PID

Properties screen. Enter all the

settings as per checklist

a. Destination: X28PSB

b. IATA Number

c. MCC: D (default)

d. Country Code:

e. City Code:

f. Screen Size:

g. Department:

h. Tick - the Perform Inline CLR

checkbox

i. Enter PID number in

I. Hardcopy printer (for message

printer) in miscellaneous

section

II. Printer PID (for Boarding Pass)

in Boarding Pass section

III. Printer PID (for Bag Tag) in Bag

Tag section

IV. Printer PID (for ticketing) in

Ticketing section

Click OK, you will enter to PCPCM

configuration


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12. Note: Do not select any printer

except Message to CRT. Dynamic

session will inherit printers

configured in step 10 (Dynamic PID

Properties screen)

Click Done

13.The summary of configuration is

displayed.

Click Finish to end the configuration

An Example to configure SITA Liaison with STATIC PID

14. Go to. C:\SOE & Support

Software\SITA\SITA Liaison\Liaison

Installation file, double click on the

icon Liaison Registration code.reg

** This will automatically install the

registration key

- Configure SITA Liaison with STATIC PID

15.To configure SITA Liaison, Double

click on the SITA Liaison icon on the

desktop

16. SITA Liaison Commander will be

launched.

Click on Settings

17.On the wizard 1of 6, enter


Select host emulation UTS

A description of the session: Check

in or boarding




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18.On the wizard 2 of 6,

Tick Automatic Login

Enter T. Security user ID: bjerre

Enter T Password: 2hog2hUn-tick Unattended Devices

(ticked if it is a UNAT device)

Un-tick Automatically start-up




Select Application Check-in

Select Start-Up Screen: Terminal

Enter T Password: 2hog2hUn-tick GUI Transaction log

Un-tick Trace Logging



20.On the wizard 4 of 6, set





21.On the wizard 5 of 6, setTimeout : 30 (default)



22.On the Protocol,

Tick PC/PCM



23.On the TCP/IP Properties, Key in


Primary: 57.5.64.251

Secondary: 57.5.64.250


PID type : Specific

PID Number: 13035




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24. Next you will be prompt for PCPCM

configuration wizard.

Message Printer configuration

25. On PCPCM wizard 1 of 5

To configure the Message Printer

setting, double click on the

Message Printer icon of thedevice,


Selected the following:-

a. Manufacturer

b. Printers/Devices


If parallel printer go to step 44

If serial Printer go to step 45 -48


Select a parallel printer

(apply only to parallel printer)


28. On the PCPCM wizard 3 of 5

29. Set the Serial Parameters

a. Default to

b. Port for the device





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30. On the Override STX/ETX

a. Select (default)



31. On the Device specific

Key in the following:-

a. Block Size




32. On the PCPCM wizard 4 of 5 Form

Position, key in the followings:-

a. Top marginb. Lines per page

c. Left margin

d. Column per page


33. On the Character Translation,

select the following:-

a. Carriage Return CR +LF

b. Line Feed CR + LFc. Form Feed after carriage


(end for message printer)

34. Click Finish to end the

configuration for device SITA

Repeat the process for other

device.

Ticket Printer Configuration


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35. To configure the setting of

ticketing printer, double click on

the Ticketing Printer

36. On PCPCM wizard 2 of 5,

Select the followings:-

a. Manufacturer

b. Printers/Devices


If parallel is selected, go to step 54

If serial is selected, go to steps 55 -57

37. On PCPCM wizard 3 of 5a. Selected parallel printer

(apply to parallel printer only)


38. On PCPCM wizard 3/5

Set the Serial Parameters

a. Port for the device

b. Serial parameters



39. On the Override STX/ETX

Select: (default)



40. On the Device Specific Screen,

Set the followings:-

a. Block Size





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41. On the Form Position, key in the

followings:-

a. Top Margin

b. Lines per Page

c. Left Margin

d. Column per page


42. On the Character Translation,

select the followings:-

a. Carriage Return CR + LF


c. Form Feed after message


(end of ticketing printer configuration)

ATB Configuration

43. To configure the setting of ATB,

double click on the icon of

automated Ticketing /Boarding

(ATB)

44. Select the following for ATB

a. Manufacturer

b. Printers


45. Select and set the Serial

Parameters

a. Default to




46. Set the Override STX/ETX

As Default



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47. Key in Device Specific parameters

as follows:-

a. Block Size



48. Sett the PECTABs parameters

a. Primary

b. Input

c. Tran Code length

d. CLF translation point

Click Next to next screen & end the

configuration

BAG Tag Printer Configuration

45. To check the settings of Bag Tag

printer, double click on the icon of

Bag Tag printer

46. Record down

a. Manufacturer

b. Printers/Devices



a. Port for this device

b. Serial Parameters



a. (Default)



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a. Block Size




a. Primary

b. Tran Code length

(end of Bag tag)

Click Next to next screen and end the

configuration

Repeat the steps for other devices

Keyboard mapping.

If the user wanted to have keyboard mapping

51. At the end of SITA Liaison

configuration, run this exe file -Apply SFEB Changes to ALL Windows

Profiles.exe. found in C:\SOE &

Support Softwares\SITA\SITA

Liaison\Liaison Installation file

** This will apply SITA Liaison profiles

to all users

52. Run keymap.reg

Transmission to Numpad Enter key

&

Clear Screen to ESC key.

Section 4.13 Other Applications1. Restore back all users others application that are non-SOE.

2. The installation procedure and resource can be found in DVD provided

3. If you are not able to install any application, kindly contact DCC and project manager, we will assist

you via remote control.


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Section 4.14 Restore Network Drive1. To restore network drive, right

click on My Computer ->Map

Network drive ->

a. Select the Drive Number

b. Type in the network drive or you

browse to the shared folder on

the network

\\server\sharename

Section 4.15 Set Security log in Event Viewer

1. Click Start ->All Programs -> My Computer -> Manage.

In the Computer management screen, right click on Security and select Properties

2. In the Security Properties screen, set Maximum log size to 1024KB and set Overwrite events as needed

when maximum log size is reached.

Section 4.16 New LANDesk agent Installation.1. Download the Landeskagent.zip (which contains three files), save it in dumb drive or CD


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a. Install LANDesk agent.bat

b. Installation Guide

c. MAS_LDMS88_SP2a_agent.exe

2. Double click on Install LANDesk Agent.bat, click Run when the screen below appear.

3. A command prompt will pop up as on below.

4. Few seconds after the screen above pops up, the window below will show up. The installation is donewhen the window below closes itself. Installation time can vary between 5 minutes to 30 minutes.Average installation time should be around 10 minutes.

5. After the installation window closes, you should be able to see the LANDesk icon at the bottom rightcorner of the system tray.

6. After verifying that the LANDesk Icon is in place, go to Start > LANDesk Management > InventoryScan as per screenshot below and run the Inventory Scan.


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7. Tech refresh Procedure step 4 User Acceptance test & sign 0ffUpon completion in setting up the new PC, the final step is to have the end user to test his/her

new desktop.

1. Provide a short brief on the new desktop, example where is the power switch, etc.

2. User able to launch MOC and old mail in My file cabinet is intact

3. Able to access to internet.

4. Able to launch OPAT and print on (MSG/TKT/BAG/ATB) printer.5. Able to use MS word/excel and able to print on office printer

6. Able to launch MH Mail, send and receive mail

7. Able to launch SITA Airfare

8. Able to launch Q3270

9. Able to launch SITA liaison and on (MSG/TKT/BAG/ATB) printer

10. All applications had been restored.

11. Remember to delete/erase old hard disk with the consensus of user & Pack and move old

PC to designated location

12. Scan and email New Desktop Deployment Checklist V5.1 to

i. [email protected]. [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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8. Tech refresh Procedure step 5 Reporting1. Each deployment team lead is required and responsible to provide a daily update on the

progress of Tech

Refresh that he/she is responsible for.

2. Send the update to Getronics Project Management

Project Manager: Yong Wai Chong

Email Address: [email protected]

Contact Number: +6019 313 8213

3. Attach with Daily report

Tech Refresh DailyReport.xls
mailto:[email protected]:[email protected]

MAS Tech Refresh Cook Book_V1.5 (INTL)

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Transcript of MAS Tech Refresh Cook Book_V1.5 (INTL)