Marylou Martin

666 Ontario St. Apt.411, Toronto, ON M4X 1N1

Phone: (416)884-8973 Email: marylougap@yahoo.com

CAREER PROFILE

A dedicated and self-motivated Sales Professional pursuing a career change to the Travel/Tourism or Hospitality

industry. A people-oriented leader committed to achieving and exceeding business objectives and nurturing positive

client relationships. Analytical, energetic and dynamic, capable of solving problems and providing solutions. Well-

traveled internationally; knowledge of Greek and fluent in Philippine language. Consistently demonstrate

exceptional expertise, foresight, and sound decision-making abilities in the following areas:

• Progressive & Effective Sales Strategies

• Strong Communication & Active Listening Skills

• Outstanding Customer Service & Building Client Relationships

• Product Knowledge That Meets Customer Needs

• Visual Promotion & Merchandizing Proficiency

• Training, Mentoring & Team Building

• Ability to Communicate with Diverse Cultures and Personalities

• Implement Brand Awareness through Suggestive Selling

• Expertise in Attaining Corporate Targets & Goals

SUMMARY OF ACHIEVEMENTS

INITIATIVE

• Resolved customer dissatisfaction issue by initiating a home visit that resulted in

additional revenue for The Bombay Company. After listening to the customer’s product issues over the

phone and consulting with the District Manager, arranged a home visit to address the concerns. The issues

were resolved on site and resulted in a satisfied, repeat customer.

TRAINING

• Selected by The Gap management to train all new staff on cash procedures when Old

Navy opened in Canada. Recognized by The Gap as a cash specialist, selected to train 100 GAP associates and managers on the POS System.

PROMOTION

• Promoted to Assistant Manager at The GAP within one year by consistently meeting

sales targets and customer needs.

SALES EXCELLENCE

• Increased sales by 20% at Pottery Barn Kids and over the previous year by managing the Gift Registry program.

AWARDS

• Awarded “Top Employee in Store” 3 times by Pottery Barn Kids.

• Received regional recognition by the Regional Manager at Pottery Barn as top district

employee of the month. Awarded for achieving sales targets and performance evaluations.

PROFESSIONAL HISTORY

Treasures - Yorkdale Mall / North York, ON

General Store Manager

June 2015 - Present

• Monitor payroll regularly to ensure business goals are met

• Ensures compliance on all store Policies and Procedure

• Gathered and compiled reports and statistics. Increased sales by 80% over Last year sales

• Manage day to day activities of the sales floor by driving sales

• Maintains store staff by recruiting, selecting, orienting, and training employees

• Ensures the store fulfills all legal Health and Safety Guidelines

• Ensures a high level of customer service

• Ensures availability of merchandise to accommodate customer needs

• Conduct a Monthly Meeting to all Store Personnel

Bombay Company, Toronto, ON

2010-2015

Assistant Manager

• Manage and motivate up to 15 employees and provide training on customer service and productive sales strategies. Plan and designate day to day activities for associates.

• Work with human resources re: hiring practices, paper work for new hires; training sessions.

• Maintain knowledge of current inventory, sales and promotions, policies regarding payment, exchanges and security practices.

• Open and close cash registers and perform financial transactions including The Bombay Company credit cards.

• Partner with the Store Manager to establish and maintain a clean, professional, organized and well-stocked store.

• Organize visual displays for new or seasonal merchandize; create dynamic and attractive point of sale displays to increase store purchases.

• Participate in weekly conference calls with the Store Manager regarding new product launches and any employee issues which may require resolution or intervention.

• Provide information about warranties, care and maintenance of merchandise and delivery options.

• Handle and resolve customer issues and complaints.

• Attend to price changes, all signage, product promotions, and update price tags as necessary.

• Manage payroll and paperwork such as sales records, monitoring back order lists, and recording numbers in the source book.

• Recommend, select, and help locate or obtain store merchandise based on customer needs and desires.

Pottery Barn Kids/William Sonoma, Toronto, ON

2004-2009

Department Coordinator (Nursery Department)

• Managed, trained, and motivated a staff of 23 full and part time associates.

• Managed a departmental budget to meet sales targets by prudent and accurate monitoring of associate hours and scheduling required to meet customer demand.

• Analyzed sales figures and compiled sales reports and statistics for review by District Managers at monthly meeting.

• Committed to customer service and efficient resolution of customer complaints.

• Learned key business concepts and gained invaluable management experience in payroll, HR, inventory, and floor set during each DOR Manager rotation.

• Oversaw organizational audits and security measures within the Nursery Department.

• Consulted with merchandizing planners to run promotions with attention to product replenishment.

The GAP, Toronto, ON

2002-2004

Assistant Manager

• Responsible for a work force of 90 employees and up to an additional 60 during the holiday season.

• Handed incoming shipments and attended to the associated paperwork.

• Maintained floor replenishment; attended to merchandizing, visual displays and store branding.

• Closed 23 cash registers nightly and conducted audits on each.

• Trained, delegated and supervised associates on policies, procedures and cash related responsibilities.

EDUCATION

International Institute of Travel, Toronto, ON

International Travel and Tourism Diploma, June 2009

San Sebastian College, Manila, Philippines

Bachelor of Science in Commerce, Major in Management

Additional Training:

• MS Office Word, MS Office Spreadsheet, MS Outlook

• Basic Security Training Course and Certificate, 2009

• Loss Prevention Certificate, 2009

• CPR & First Aid Certificate

COMMUNITY SERVICE

• Volunteered and job shadowed at the International Institute of Travel after graduation to assist and gain experience calling tour operators, booking clients and confirming travel arrangements.