Marshall Corporate Sales“Working in Partnership with our Clients”

Contents

Marshall Corporate Sales – An Introduction

• Marshall Motor Group Vision & Introduction• Corporate Sales Structure• Brand Partners• Current Customer Profile• Key Benefits of purchasing from Marshall• Working in Partnership• In-Life Service• Strategic Used Car Purchasing• Lead Generation• Summary• Questions

6.

Marshall Motor Group is the only motor retailer in the UK with top 5 premium and top 10 volume brands, accounting for over 88% of the brands sold in the UK

Marshall Corporate Sales – An Introduction

• 22 Franchises

• 81 Dealerships

• 8 Accident Repair Centres

The Marshall Corporate Sales Team is committed to bringing the best of the Marshall experience and values to the fleet

market.

Marshall Corporate Sales – An Introduction

• Marshall Corporate Sales has been in operation since 2009 and since that time has grown the fleet business to supply in excess of 10,000 vehicles in 2014.

• The very foundation of Marshall Corporate Sales is to provide a class-leasing service to our fleet customers. We understand the importance of providing a unique, individual experience to each customer and therefore work extremely hard to ensure we tailor a service that is specific to their requirements.

Marshall Group Corporate Introduction

Marshall Group Corporate Structure

Marshall Corporate Sales – An Introduction

Excellence in customer service is the foundation of our business. Working collaboratively with specialist Corporate Dealer Hubs we ensure quality vehicle supply.

Marshall Corporate Sales – An Introduction

Key Account Management

• Marshall Corporate Sales provide a dedicated Account Manager to your business, who will deal with any queries and issues relating to your vehicle supply and terms.

• You will have regular interaction and review meetings with your Account Manager to ensure consistency of service and to build a strong relationship.

• The day-to-day vehicle supply process will be handled by specially selected, trained and fully resourced Corporate Hubs.

Marshall Corporate Sales – An Introduction

Marshall Brand Partners

Marshall CV Brand Partners

Marshall Corporate Sales – An Introduction

Being experienced suppliers to a number of corporate customers we understand the importance of working to your specific Service Level Agreements.

Marshall Corporate Sales – An Introduction

We understand that choosing suppliers is a huge responsibility. We guarantee to respect this at all times and ensure our service meets your requirements.

Marshall Corporate Sales – An Introduction

Leasing Company Supplier Partners:

Our dedicated Corporate Account Managers work with you ensuring the highest level ofcustomer service.

Marshall Corporate Sales – An Introduction

Key benefits of purchasing from Marshall:

• Experienced suppliers to end user Corporate Customers and Leasing Companies.

• Thorough understanding of the importance working to specific SLA’s. We recognise that as a supplier to your business that we are entrusted to deliver the service expected by your customers.

• Ability to supply throughout the UK Mainland.

• Consistency of service – Key Account Manager within the Corporate Team, who will attend regular SLA review meetings.

• The only UK motor retailer to offer the top 5 premium and top 10 volume brands, accounting for over 88% of the brands sold in the UK.

Marshall Corporate Sales – An Introduction

We recognise that being a partner to you means more than vehicle supply and believe that there are a number of areas that could be developed between or two companies.

Working in Partnership

In Life SMR

Marshall Corporate Sales – An Introduction

•22 Franchises, 81 Dealerships, 8 Accident & Repair Centres•Manufacturer Trained Technicians•Marshall Academy and Manufacturer trained customer facing teams. •Passionate about Customer Satisfaction.

- Manufacturers - Marshall Customer Survey

•Flexible in our approach to customer needs.•Continuous internal compliance measures to check key deliverables :-

- Mystery shopping- Call Compliance- Workshop Loading

- Quality control

Strategic Used Car Purchasing

Marshall Corporate Sales – An Introduction

•80% + Brand Coverage •Sites Selling Branded & Multi Franchised Used Cars •Strategy to purchase older cars - > 3 Years

•Dedicated Team of Nationwide Group Buyers •Centralised Administration Function•Existing Contracts in place with other Fleet Organisations•CAP centric purchasing with volume rebates•Ability to retail cars up to 80,000 Miles•National Coverage of Prep & Bodyshop Facilities

Lead Generation

Marshall Corporate Sales – An Introduction

•Group Corporate Sales Team visiting 30-40 new prospects per month•Corporate database containing over 2,000 company details

As a supplier to you we would look to make introductions to your sales team to companies reviewing their fleet policies; incumbent leasing company providers; or their purchasing

options.

Summary

Marshall Corporate Sales – An Introduction

To summarise, Marshall Motor Group would be delighted to further develop a partnership with your business.

As a company who knows the importance of delivering a first-class customer service every time, we would ensure that as your partner, we met your required expectations of customer service. Your reputation as a leading UK business would be considered and appreciated at all times.

Marshall Corporate Sales – An Introduction