MARS Advertising (2012-2013)

Shopper Marketing Manager, Safeway and Pet Channel • Led the Safeway shopper marketing business for Campbell’s, Pepperidge Farm,

and Clorox

• Led the Pet Specialty retail team for Clorox

• Coordinated partnerships with adjacent pet food brands

• Worked closely with Sales and marketing to create and execute strategic

programs

BARC Integrated Marketing (2011 – 2012)

Account Supervisor, Smucker’s HP, Tree Top, Dole, Abbott • Account lead on various CPG accounts

• Managed two Account Executives

TracyLocke, 2004 - 2011

Senior Account Executive, Clorox (2007 – 2011) • Planned and executed consumer promotion programs for Homecare and Laundry

• Launched new product lines

Account Executive, Kimberly-Clark (2006 – 2007) • Led K-C business including national promotions, TV, radio, and shopper marketing programs

Assistant Account Executive, Pepsi (2004 – 2006) • Executed marketing programs for Pepsi International across Tropicana, Gatorade, and

Aquafina brands

Subway, 2002 – 2004

Regional Advertising Advisor • Advised and assisted local advertising agencies in the US and Australia/NZ

EDUCATION Dartmouth (edX)

Certificate in Omnichannel Strategy and Management, 2019

Dickinson College

B.A. of Arts, 2002

Linda A. Sendig

, Brentwood, CA 94513

OBJECTIVE: I am able to work hard to meet deadlines, and I am open to feedback that would improve my job skills. I have strong written skills and am a good team player with great oral skills. With my experience in residential, commercial, and solar services I bring an extensive knowledge of accounts for a wide variety of customers. I have knowledge of business practices in, Pacific Gas and Electric Company, as well as PG&E Corporation. I am a Safety Team member and value the responsibility to help my coworkers work safely. I have extensive knowledge of managing teams from previous jobs and from mentoring new hire teams at PG&E. I am able to be open and honest while sticking to company policies when managing individuals and teams. I bring knowledge from across PGE’s business including utility and corporate.

Work Experience:

Pacific Gas and Electric Company, various locations, July 2012- October 2020

Senior Maintenance Assistant

1. Grassroots Safety Committee

2. GPOM Technical Review board

Job duties:

Administrative duties including payroll, meeting minutes, keeping supervisors calendar, scheduling employees, delivering overtime meals. Also worked various duties in the field assisting a gas crew as they completed pipeline testing and replacement. Coordinated training and new hire onboarding. Various duties assisting Director, Superintendent and Supervisor.

PACIFIC GAS AND ELECTRIC COMPANY, San Jose, December 01, 2011 - July 2012

Customer Service Representative

Accomplishments:

1. NuEnergy Area 3 Director of Fundraising 2013 term

Job Duties:

Extensive knowledge of customer accounts, answer customer inquiries in a timely and efficient manner, investigate account history and billing issues for residential customers, extensive knowledge of CCOutage, CCB and Business Tools, opened cases for account reviews within various departments, opening and close customer accounts, able to interpret complex business accounts, resolve and educate customers regarding their Energy Cost Inquires (ECI)

PG&E CORPORATION, San Francisco, June 1, 2010 - November 30, 2011

Administrative Assistant, Corporate IT, Finance Department Accomplishments:

2. Safety Team Member, Finance

3. Diversity and Inclusion council member

4. Project Mgmt. Mastery (CORE- 0225) trained

Job Duties:

Provide administrative support to a team of 7 IT specialists. I work with a high attention to detail for accurate and timely pricing of material proposals. I analyze data on cost variances for purchasing department. Acts as intermediary between Buyers and Proposal Cost Analysts for SME’s in Corp IT. Works within SAP daily for material procurement analysis, stockroom inventory and payroll, facilitated training classes, booked travel arrangements for executives using Engencia, and entering employees timesheets into SAP (Corp method). Compile data for implementation into GDI format with Corp IT and Finance documents. Update finance team training profiles for all finance employees.

PACIFIC GAS AND ELECTRIC COMPANY, San Jose, March 19, 2007 - May 31, 2010

Business Customer Service Representative Accomplishments: 1. Achieved employee of the month several months

2. Achieved 100% AIM twice, Received Stellar Call Award

3. Safety team member

4. Selected as a Mentor with several new hire classes

5. Member of the Hispanic Employees Association and WNEA

6. Co Chair PSEA De Anza/San Jose Chapters 2009

Job Duties:

Extensive knowledge of customer accounts and commercial billing rates, answer customer inquiries in a timely and efficient manner, investigate account history and billing issues for commercial and residential customers, extensive knowledge of CCOutage, CCB and Business Tools, opened cases for account reviews within various departments, opening and close customer accounts, Able to interpret complex business accounts, resolve and educate Business Customers regarding their Energy Cost Inquires (ECI)

FIELD MANAGEMENT ASSOC., Milpitas, April 2002–March 2005 and November 2005-March 2007

Interviewer (April 2002- August 2002) of respondents for consumer surveys,

Assistant Research Manager (August 2002 – March 2005) and

Research Director/Office Manager (November 2005- March 2007)

Accomplishments:

1. Promoted to Asst. manager position after 5 months

2. I was recruited back as Research Director/Manager after leaving in March 2005.

Job Duties:

Facilitated research studies including focus groups, mock trials, in field studies and cold calling for phone studies, hired and recruited new employees, manage payroll and client billing, conducted employee training, provided first point of contact for research clients. Research data entry and management

SUMMARY OF QUALIFICATIONS

Management Skills

Internet Research

Customer Service

Payroll

Employee Supervision/Training

PG&E Policies and Procedures, Certified Human Factor Procedure Writer-GDI Trained

Experienced with: Microsoft Word, Excel, Power Point, CCB, Business Tools, Secretary of State Portal Tool, SAP and QuickBooks

PTA President- Mt. Pleasant Elementary- 2009-10 school year

PTA Vice President- Mt. Pleasant Elementary- 2011-12 school year

PTA Treasure- Mt. Pleasant Elementary – 2012-2013 school year

School Site Council President-Mt. Pleasant Elementary-2009-10, 2010-11, 2011-12 and 2012-13 school years (current)

Co Chair San Jose Chapter PSEA, October 2009 to June 2010

Diversity and Inclusion council member

Member of PMI-Silicon Valley Chapter

PG&E Emergency Team Member trained-CPR and AED Certified Aug. 2011

Nu Nrg Area 3 Contact 2012 term

NuEnergy Director of Fundraising 2013 term

EDUCATION:

University of Phoenix, Business Management- BA in progress

James Lick High School, High School Diploma, San Jose, CA 1998