8/6/2019 Marriott Final

1/17

A lot of our hotels are asking us tweet deals.Should we focus even more on deals? we arelistening and want to tweet what interest you

8/6/2019 Marriott Final

2/17

8/6/2019 Marriott Final

3/17

objectivey To bring excellent stay to the customer

y You get what you pay for

y Book gateways to the Marriott vacation club

8/6/2019 Marriott Final

4/17

y Vision

to be become the premier provider and facilitator of

liesure and vacation experiences in the worldy Mission:

To enhance the life of the customers by creating andenabling unsurpassed and leisure experience

8/6/2019 Marriott Final

5/17

Culturey In the words of J W Marriott, Jr.., culture is the life thread

and glue that links our past , present and future

y

J W Marriotts simple goal:To provide good food and good service at a fair price

y Key points :

y Do whatever it takes to take care of the customer

y

Pay extraordinary attention to detailsy Take pride in their physical surroundings

y Use their creativity to find new ways to meet the needs of thecustomers

8/6/2019 Marriott Final

6/17

STAKE HOLDERSy Independent owners

yWorkforce and vendors

y Customers and communitiesy Franchisees:

y Manages vast majority of hotels and owns very few.

8/6/2019 Marriott Final

7/17

Services offeredy Lodging

y Food and beverage

y Social eventsy Special packages :

y Last minute weekend package

y Design your own trip

y AAA packages

y Senior travelling packages

y Government and military packages

8/6/2019 Marriott Final

8/17

Marriott Rewardsy Is the loyalty program.

y Earn reward points or airline miles.

y

Members can also earn points or miles for groups or eventsthey book at participating Marriott brand hotels.

y As of September 15, 2010, the Marriott Rewards programhas expanded to include several new hotel brands:The Ritz-Carlton, EDITION, and the recently added

Autograph Collection.y In addition to being able to redeem points members will be

able to earn points while making a stay at these newbrands.

8/6/2019 Marriott Final

9/17

NIGHTS STAY HOTEL

REWARDS

POINTS STAY

ONE NIGHT 15000 10000

TWONIGHTS 30000 20000

THREE NIGHTS 45000 30000

FOURNIGHTS 60000 40000

FIVE NIGHTS 60000 40000

8/6/2019 Marriott Final

10/17

Marriott Brandsy Marriott Hotels & Resortsy JW Marriott Hotels & Resortsy Renaissance Hotels & Resortsy EDITION Hotelsy Autograph Collectiony Courtyardy Residence Inny Fairfield Inny Marriott Conference Centresy TownePlace Suites

y Springhill Suitesy MarriottVacation Club Internationaly The Ritz-Carltony Marriott ExecuStayy Marriott Executive Apartments

8/6/2019 Marriott Final

11/17

8/6/2019 Marriott Final

12/17

competitorsy Top competitors:

y Hyatt

y Hiltony Starwood hotels and resorts

8/6/2019 Marriott Final

13/17

Way to successy Take care of your employees and theyll take good care

of your customers, and the customer will come back.

yCelebrate your peoples success not your own.

y communicate, listen to your customers, associate,employees and competitors.

y Seen and be seen.

y View every problem as an opportunity.

8/6/2019 Marriott Final

14/17

Interesting Factsy Several Marriott hotels around the world have been

the target of terrorist bombing.

yOpened two theme parks.

y It is ranked as the most admired company and one ofthe best places to work.

8/6/2019 Marriott Final

15/17

HYDERABAD MARRIOTTy Overlooking the Hussain Sagar Lake

y Provides a blend of fresh style and traditional

aesthetics for premium accommodation forthe traveller.

y 293 rooms, including 11 suites.

y Eating outlets Okra, Bidri, Lobby lounge, Executive

lounge.y State of the art sky gym.

8/6/2019 Marriott Final

16/17

conclusiony You can transform anyone the way you

want. It only requires proper guidance and

training. Make others satisfy and they willsupport you. last but not the leastSomething more than business its pleasure

8/6/2019 Marriott Final

17/17

THANK YOU