Maroba 30 November 2016
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Transcript of Maroba 30 November 2016
“care factor zero”
“culture eats strategy for breakfast”
Culture eats strategy and structure for breakfast
Employee Engagement
Engagement = care factor
Care factor zero!
Care factor zero!
Care Factor
100
Global Financial Crisis2007Global Financial Crisis - 2007
NOW!Need pic
Global Engagement Crisis (now!)
Engaged
Not Engaged
Actively Disengaged
Global Engagement CrisisLevel of Engagement World Australia
Engaged 13 24Not Engaged 63 60Actively Disengaged 24 16
100% 100%(Gallup Consulting)
So what? Highly Engaged =
Aged care Sector in Australia
Aged Care Sector in Australia
Aged Care – Growing Fast
65 years + will double in next 40 years
Reference: 2015 Treasury Intergenerational Report
Workforce Implications• Greater need for staff – grown
34% in last 5 years
• Median age 50
• Half reaching retirement age in 15 years
Reference: Aged Care Puzzle, McCrindle Research
Workforce Implications
• 62% of residential facilities report a shortage of Registered Nurses
Reference: Deloitte Access Economics
Workforce Implications
“a well led, well trained workforce is essential for a
sustainable sector”
Reference: 2016 Aged Care Roadmap
Retention and Turnover• Significant Issues
• Turnover estimated between 25% and 40%
• Organisational culture and management support key issues
Reference: Dr Katrina Radford, Griffith University
Conclusion:• Aged Care Sector must
improve engagement, retention and attraction of skilled employees
Improving Culture and Engagement
Improving Engagement
SAL – biggest in 25 yearsKey finding frontline leaders have a huge effect on engagement
and culture
http://sal.workplaceleadership.com.au
Key Finding:
Engagement, culture, trust and 'intention to quit' are
results of good leadership.
What the best do differently
(Gallup)
What the best do differently
(Gallup)
• They develop their leaders!
What the best do differently
(Gallup)
• Strategic, top down approach to engaging leadership teams
What the best do differently
(Gallup)
• Cascade engagement through managers to employees
What the best do differently
(Gallup)
• Managers are accountable for their team’s engagement
Care factor zero!
Care Factor
100
CF1001. Clarity
Care Factor 1001. Make your expectations crystal clear
CF1002. Feedback
Care Factor 1002. Give honest, regular feedback
CF1003. Vision
Care Factor 1003. Share the vision, priorities, action plans
CF 1004. Growth
Care Factor 1004. Provide opportunities for growth and development
CF1005. Belong
Care Factor 1005. Help people feel like they belong
Leadership development pays!
In summary
• Engagement matters!• Especially in aged care• Engagement comes from
leadership
In summary• Leadership in aged care
will be a focus of ours in 2017
• Please contact us if we can help
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
gregmowbray
gregmowbray.com1
@gregmowbray
Care Factor 100