Market Metrics MeetingNovember 15, 2006

Transaction Errors3 Q 2006

Switch Errors

Error Error Description July August September Total

008 ESIID Not Active 81 183 88 352

A13 Other 3 4 7 14

A76 ESIID Not Found 81 94 111 286

ANMCR Does Not Have a Service Agreement With The

TDSP3 4 - 7

B30 Already Enrolled 494 584 387 1,465

EAS Earliest Available Switch Date 1,430 542 649 2,621

MAR Move In Already Received 228 215 141 584

NFI Not First In 39 180 6 225

RNE Start Date Requested Is Earlier Than ESIID Start Date 1 - - 1

SBD Scheduled to be De-Energized 820 920 1,059 2,799

UNS Unable to Schedule 238 544 272 1,054

ZIP Zip Code 388 381 388 1157

TOTAL 3,806 3,651 3,108 10,565

Total Transactions 246,525

Errors to Total Transactions 4.29%

Move-In Errors

Error Error Description July August September Total

008 ESIID Not Active 602 649 498 1,749

A13 Other 45 41 38 124

A76 ESIID Not Found 655 712 691 2,058

ANM CR Does Not Have a Service Agreement With The TDSP 3 5 1 9

FRGBackdated Requested Date Is Prior To Transaction Already Completed or Scheduled

526 361 323 1,210

ISE Internal Siebel Error 284 3 - 287

NFI Not First In 402 754 447 1,603

RNE Start Date Requested Is Earlier Than ESIID Start Date 11 11 13 35

SCPRequested date caused conflict with transaction currently scheduled

391 462 469 1,322

ZIP Zip Code 1,112 1,108 958 3,178

TOTAL 4,031 4,106 3,438 11,575

Total Transactions

716,222

Errors to Total Transactions 1.62%

Drop to AREP Errors

Error Error Description July August September Total

A13 Other 1 1 5 7

A84Submitting CR is not, or is not scheduled to be the Rep

of Record at date of request43 35 38 116

EAS Earliest Available Switch Date 73 39 25 137

NFI Not First In - - 1 1

SBD Scheduled to be De-Energized 1 8 11 20

TOTAL 118 83 80 281

Total Transactions

4,742

Errors to Total Transactions 5.93%