Mark Your Calendar - Medical City Plano · day table for practical information on the ... (Psalm...

MAY 2017

CityLifeEditor | Joy Dover, Communications Coordinator

[email protected]

Mark Your Calendar

MAY6–12

MAY17

MAY6

MAY7–12

MAY30

MAY8–9

JUN2

MAY17

JUN8

Skin Cancer Screening

Nurses Week

National Hospital Week

Citywide Events Sale

Chat with Charles

Wellness Wednesday

PCT/Nurse Extern Meeting

PCT/Nurse Extern Meeting

MCP Blood Drive

OUR MISSION: “Above all else, we are committed to the care and

improvement of human life.”

Latest Leapfrog Hospital Safety Grades Released

MEDICAL CITY PLANO and six other Medical City Healthcare hospitals have received “A” ratings from The Leapfrog Group, a nonprofi t organization committed to driving quality, safety, and transparency in the U.S. health care system.

Medical City Dallas, Medical City Denton, Medical City Las Colinas, Medical City Lewisville, Medical City North Hills, and Medical City McKinney were also cited as having received the presti-gious safety score for the Spring 2017 reporting period.

The Medical City hospitals are among 823 nationwide to receive an “A” for commitment to pro-viding safe, high-quality patient care.

“We are proud to be consistently recognized for our commitment to patient safety,” says Erol Akdamar, FACHE, president of Medical City Healthcare. “With great care comes great responsi-bility. We strive to give every patient the high-quality, patient-centered, compassionate care they deserve.”

2 CityLife | May 2017 | Medical City Plano | 3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

New City Leaders

May is ‘Better Speech and Hearing Month’

MCP has 15 speech-language pathologists on-staff who work to prevent, assess, diagnose, and treat communication and swallowing disorders in infants, adolescents, and adults.

Our SLPs perform their work in the NICU, as well as in inpatient rehab, acute care, and outpatient services.

Patients tend to be most excited to see an SLP when their swal-lowing function is being reassessed, to see whether it is possible to safely resume eating after an illness, injury, neurological issue, or intubation.

SLPs also work with patients who have undergone tracheosto-mies or laryngectomies, to assist them in learning how to communi-cate using alternative or augmentative devices.

The work of a speech-language pathologist is extremely reward-ing, as it involves helping patients get back to normal life—eating, speaking, and socializing as they did before their hospitalization.

Med-Surg Director Brings Record of AccomplishmentPlease welcome A.J. Stephens, who has taken up the reins as our new Director of Med-Surg and Oncolo-gy Services.

A.J. comes to us from Methodist Healthcare System, where he served as the Cardiology nurse-manager. Under his leadership, signifi cant gains were made in patient experience and employee engagement, and the department became one of Methodist’s top performers on both of those metrics. It also reported some of the strongest quality outcomes in the organization.

A.J. is board-certifi ed by the American Nurse Credentialing Center in Med-Surg Nursing, and as an Advanced Nurse-Executive. He holds a doctorate in Nursing Practice with an Executive Leadership specialization from Texas Tech University. A.J. also earned an MBA from Ashford University. His BSN is from Eastern New Mexico University.

A native of Hobbs, N.M., A.J. now makes his home in Dallas. His recreational interests include hiking, traveling, and karaoke.

Veteran Leader Expands RoleWendy Davis-Cooper, Director of Revenue Integrity and a 31-year veteran of MCP, has added to her portfolio of responsibilities. She has been named Co-Ethics and Compliance Offi cer and Privacy Offi cer for both Medical City Plano and Medical City Frisco.

Originally from Horsehead, N.Y., Wendy resides in Frisco with husband, Ron. Together, they have four children and 10 grandchildren. They enjoy traveling, gardening and spending time with family and friends.

Refer any questions regarding patient privacy, ethics, or compliance, to Wendy at 972-519-1152 or [email protected].

Laboratory Manager Continues to Climb Career LadderCongratulations to William Lin, who has been promoted to Laboratory Manager.

William fi rst came to work at Medical City Plano in 2009. His introduction to MCP had come the pre-vious year, when he served a clinical rotation here while still an undergraduate at The University of Texas Southwestern Medical Center.

Since then, William has served the Laboratory in a number of capacities, including night-shift technolo-gist, evening-shift supervisor, and chemistry-section supervisor, and supervisor at Medical City Frisco.

Last year, William was awarded a master’s degree in Clinical Practice Management from Texas Tech University. In 2015, he completed the HCA North Texas Division Emerging Leadership Program. He has also served as a member of the Employee Advisory Group, and as his department’s champion for the Hope Fund.

A native of Singapore, William now lives in Lewisville. For relaxation, he enjoys reading about the latest developments in areas ranging from medicine, robotics, and environmental science, to education, business, and management. He also enjoys cooking, baking, gardening, and likes tackling home-improvement projects.

Left: Members of MCP’s Speech-Language Pathology Staff.

Published by and for the Medical City Plano Healthcare Team | May 2017 | CityLife 3

Elaine Poore—Service ExcellenceRobynn Connors—Financial ImpactJeanne Farmer and Christie Gutierrez—Quality and Patient Safety

Lisa Bryan—EmployeeTheodore Belanger, M.D.—PhysicianLarry Sheff erly—Volunteer

Jennifer VandeSteeg—Compassionate CareChristie Gutierrez—Professional Mentoring

2017 Awards of Distinction

Salute Our Best and Brightest

Christie Gutierrez was presented with an Excellence in Nursing Award in the

“Professional Mentor” category by senior leaders Sandy Haire and Jeanne Farmer.

Jeanne and Christie were also the recipientsof an Innovator Award.

Director of Scheduling Patricia Fallon presented Elaine Poore with her Innovator Award.

CEO Charles Gressle and CNE Sandy Hairewith Innovator Award recipients.

Director of Guest Services Billie O’Brien presented Larry Shefferly with this year’s Frist Humanitarian Award in the Volunteer category.

Lisa Bryan’s family surprised her when they attended the ceremony at which she received

this year’s Frist Humanitarian Award in the Employee category.

Michelle Hooks received roses from senior leaders Patrick Rohan and Sandy Haire, in

recognition of her having been named one of DFW’s “Great 100 Nurses.”

Robyn Connors was presented with her Innovator Award by colleague Beth Hall.

Dr. Khang Tran conferred this year’s Frist Humanitarian Award in the Physician category on Dr. Theodore Belanger.

Jennifer VandeSteeg was named winner of the Excellence in Nursing Award in the

“Compassionate Care” category.

Innovator Awards

Frist Humanitarian Awards

Excellence in Nursing


Wellness Wednesday

THE THEME of this month’s “Well-ness Wednesday” will be “Prevent-ing Cancer from the Inside-Out.”

On Wednesday the 17th, pick up a healthy lunch special at the Coit Street Café. Then cruise by the Wellness Wednes-day table for practical information on the prevention and early detection of breast, skin, and gastrointestinal cancers.

Chaplain’s Corner

Prayer

MAY 4 IS THE NATIONAL DAY OF PRAYER. It’s a day set aside each year for prayer that seeks the welfare of our nation and our world.

But what is prayer, really? It is a conversation with God. It can be formal with fl owery words selected especially for the occasion, or it can be informal, spoken from the heart as it would be between two friends.

To really understand what prayer is, however, we must fi rst know a little about God. Biblically speaking, God is a personal being. This is critical, because it means that God is a person with whom we can we interact. There are some who see God as an impersonal force, and others who see Him as uncaring and distant. That is not how the Bible describes Him, though.

In the Bible, God is described as omnibenevolent (all-loving). As it relates to prayer, this means that God always desires the best for us because He loves us. God is also all-powerful (omnipotent), meaning that no prayer is beyond His ability to answer (Luke 1:37). He is all-knowing (omniscient). The Bible makes it clear that God knows everything (Psalm 139:2-4; Psalm 147: 4-5; Isaiah 46:10).

God is also wise and holy. He knows what is best for us, as well as what will lead us to holiness rather than sin. God is sovereignty. God is supremely in charge of ev-erything that happens in His universe. Nothing takes Him by surprise and nothing happens in our lives without the knowledge of God, even though we may not always understand His actions or agree with them.

In hearing and responding to our prayers, then, we are assured that God will do so on the basis of the attributes just listed. His personal nature and his love, power, knowledge, wisdom, holiness, and sovereignty all factor into how we will relate to God in prayer, and how He will relate to us.

It is important for us to know what prayer is not. It is not magic. We cannot sum-mon God as though He were a genie, waiting to grant our wishes without regard for our circumstances or the consequences.

Prayer does not make demands. While we can make requests of God in prayer, we dare not make demands. God is the Creator of the universe and does not take orders from us.

Prayer is not a guarantee against suff ering.So what is prayer? Prayer is the language of a relationship with the sovereign Cre-

ator of the Universe. Using it, we humbly communicate, worship, and sincerely seek God’s face, knowing that He hears us, loves us and will respond, though not always in a manner we may expect or desire.

Blessings,Chaplain Garry

April 17

Save the dates!

Citywide Events Sale Returns May 8–9Benefi ting the Hope Fund

May 8-9, 11 a.m.—8 p.m., South LobbyDiscount sheets, pillows, purses, en-tertainment packages…and more!

Learn more: citywideeventsinc.com

Free Skin Cancer ScreeningSaturday, May 6, 8 a.m.—Noon

TWO LOCATIONS

Medical City PlanoNorth Atrium Lobby(Use Emergency Department Entrance)

Medical City Frisco5500 Frisco Square Blvd.(Use Main Lobby Entrance)

Let’s Hear It for Nurses!

OUR ANNUAL OBSERVANCE of Nurses Week at Medical City Plano runs May 6-12.

Special events are planned every day of the week to honor a group of employees who are essential and indispensable to our mis-sion. Included are a spa day and a series of days when a favorite snack or treat is featured.

The festivities culminate on May 12 with the cutting of a giant cake to mark the birthday of Florence Nightingale, founder of the modern profession of nursing.

This year’s theme is “Nursing: The Balance of Mind, Body, and Spir-it.” Please join us in our celebration of nursing excellence at MCP!

NSICU’s Courtney Pfeil was last year’s winner of the “The Great 1” award.

Professional Milestone for 5th Floor Nurse

CONGRATULATIONS to Cristina Reid, a staff nurse in MCP's

Ortho/Trauma unit. She was recently credentialed as a TCRN (trauma-certifi ed nurse).


Special Edition—Actions Taken Overview

FOR EASY REFERENCE, here is a list of organization-wide actions taken since the 2016 Employee Engagement Survey. Actions are grouped under the headings “Staffi ng,” “Rewards,” and “Voice & Leadership.”

The 2017 Employee Engagement Survey will be conducted May 15–June 9. See page 5 for all the details.

Staffi ng• Plano—Hired 622 new team members in 2016 (net hires 176)• Plano—Hired 280 new RNs in 2016 (net hires 96)• Plano—First-year turnover—down from 32.7% to 26.3% YOY• Plano—First-year RN turnover—down from 34.9% to 24.0% YOY• Frisco—On-boarded 144 new team members when we acquired the Frisco

campus• Frisco—Total of 168 team members on Frisco campus now• Hardwired peer-interview process. which has led to a reduction in fi rst-year

turnover• Provided a realistic job preview during the interview process• Created a staffi ng update template for posting on department communica-

tion boards• Implemented a resignation recovery program

Rewards• Implemented weekly “HR in Action” email which includes timely informa-

tion about benefi ts• HR Business Partners attend department staff meetings to discuss benefi ts• Enhanced employee referral bonus program for hard-to-fi ll positions• Added AirMed medical transport to all medical plans at no charge to the

employee

Voice & Leadership• Ongoing Employee Advisory Group (EAG)• Unit/department-based councils (shared governance)• “Chat with Charles” monthly sessions for new hires• “Sit with Sandy” meetings with the Chief Nursing Executive• Ongoing Senior Leader Rounding• Added a facility stoplight report to the CityLife newsletter

Stop the Bleed: May is National Trauma Awareness Month

IN A SPLIT-SECOND, lives can change, whether the cause be a car crash, a tornado, or someone with a gun. Seldom,

if ever, do any of us plan to witness a life-threatening trauma incident, let alone be the victim of one. However, a little basic knowledge, combined with immediate action on the part of a bystander, can determine whether the victim lives or dies.

Why is bleeding a fi nding to which you should pay especially close attention in an emergency? Simply because blood loss can cause death in as little as fi ve minutes. Someone standing or sitting nearby may be the only one capable of making a diff erence. Bystanders with little or no medical training can become lifesavers, thanks to a new program called “Stop the Bleed.”

The “Stop the Bleed” campaign was initiated by a federal interagency workgroup convened by the Department of Homeland Security and The White House. The campaign’s purpose is to empower ordinary citizens to save lives by rais-ing their awareness of simple actions they can take to stop life-threatening bleeding associated with everyday emergencies. The initiative draws on advances made by military medicine, as well as recent breakthroughs in hemorrhage-control research.

In much the same way CPR and automatic defi brillators lowered the incidence of death due to cardiac arrest, increasing numbers of lives are being saved through improved aware-ness of how to stop severe bleeding, together with expanded access to bleeding-control kits.

Please take a moment to get the information and equip yourself with the tools needed to help save lives in the precious moments immediately following an emergency. For more information on “Stop the Bleed” classes, please contact Trauma Outreach Coordinator Jinnifi r Gauerke at Jinnifi [email protected].

The only thing more tragic than a death from bleeding, is a death that could have been prevented.

Vietnamese Nurses Pay Visit to MCP

ON APRIL 5, Medical City Plano welcomed nursing students from Vietnam for a day of

observation and learning.The delegation from Nam Dinh

University of Nursing consisted of the

three students and their instructor. The opportunity to spend a day shadowing MCP nurse-executives was one of the highlights of their week-plus trip to the United States.

The hospital’s objective in hosting the Vietnamese visitors, said Chief Nursing Executive Sandy Haire, was to help ad-vance sharing and cooperation among healthcare providers worldwide. The three visiting nurses are shown with MCP nursing leaders.

NORTH CAMPUS NEWS

Shawna Decambre—Dietary & CafeteriaMaritsa Guerrero—Dietary & Cafeteria

Sharon Oldaker—Emergency DepartmentThomas Sheen—Med/Surg

Mariah Switzer—Dietary & CafeteriaJordan Thompson—Dietary & Cafeteria

New North Campus Team Members

Happy First Anniversary!

APRIL 1 marked Medical City Frisco’s one-year anniversary. Employees celebrated the attainment of this signifi cant mile-stone with a special luncheon, complete with chair massages

and a friendly game of “Family Feud.”

Our Patients Speak

“I had amazing nurses! I have delivered all six of my children at the Medical City Plano, and I have always had wonderful care.” (Women’s Services)

“I had a very positive experience. All of the nurses, doctors, and PCTs were

excellent and took very good care of me. All the people that drew blood or did testing were wonderful as well.” (Med Tele)

“The hospital was great. The staff was wonderful. I think they were very respectful. They treated me like a human being with-out regards to race, creed or anything, so they were very nice.” (Cardiac Stepdown)

“I was very thankful for and blessed by the great atmosphere they provided and I appreciate the nurses for doing a really good job taking care of me.” (Oncology)

“The entire experience was outstanding. Staff are incredi-ble—bedside manner best I’ve ever I’ve had. Facility is super.” (Outpatient Surgery)

“I am at Medical City Plano’s registration desk frequently, and they are unfailingly professional, effi cient, and helpful, all with courtesy and caring. They are the best.” (Patient Access)

“Y’all are always great! I’ve been to other places but now I request your facility. You’re quick and friendly. Thank you.” (Radiology/MOB)

“Never have I been to a hospital this well-run. Everyone won-derful. I wish there was a higher rating. They were beyond exceptional.” (MCF Emergency Department)

“Delighted with overall service and prompt, eff ective treatment. It was a great experience. Could not have been better.” (MCP Emergency Department)

A number ofrecent patient comments that

illustrate“Excellence Always”

being put intopractice.


Rebecca Vickers—Nursing AdminstrationSusan Cheng-Pang—Pharmacy

Efel Gonzalez—Employee Health

Lisa Saenz—Labor & DeliveryLaurie Clemencich—Education

Rashmi Bhatia—Occupational Therapy

Charles Hantla started his new job as an EMS Medical Control Specialist on April 24.

What brought you to MCP?Received a recommendation from a member of MCP’s staff .

What are your favorite ways to spend your free time?

Enjoy spending time with my family, especially at a beach. Also shooting and all kinds of sports.

Where do you like to shop?Amazon.

What are your favorite sports teams?The Dallas Cowboys and Texas Rangers.

Anything about your family or pets?Married for fi ve years, with a three-year-old daughter.

Dream vacation?A cruise to Pacifi c destinations—Hawaii, Tahiti, and Bora Bora.

Please welcome these new employees to our MCP family.

Kingsley Addo—ICU StepdownAnthony Agee—Neuro PCUDonna Ashby—Revenue IntegrityLatoisha Bates—Nursing Float PoolCody Baycroft—Neuro ICUDanielle Burgess—Cardiac StepdownBeryle Cabrera—Inpatient RehabDon Calla—Neuro ICUKimberly Campbell—Ortho/TraumaBianca Castillo—SchedulingTakey’a Chandler—LaboratoryChristina Clay—Nursing Float PoolJonathan Coker—Trauma ServicesKathleen Conway—Surgical Services

LaShun Cox—SchedulingJames Cruse—Cardiac StepdownCheryl Dillingham—Surgical OncologyVanessa Eichelberger—Float PoolNatasha Govan—Respiratory CareYamileth Grisham—Neuro AdminTayler Grayer—Medical ICU StepdownHyejin Jang—ORScott Kelsh—Trauma ServicesKatie Kim—Medical ICU StepdownMary Klingenberg—Ortho/TraumaKevin Knight—ERLori McCasland—Wound CareJeanette Molina—Case ManagementMaleka Morani—CCUNicolene Mulkey—Cardiac StepdownBernita Myles—Respiratory CareLauren Nguyen—PharmacyLauren Parson—Respiratory Care

Christina Peterson—Cardiac StepdownLaura Reese—PharmacyAna Rodriguez—EVSAshley Salazar—Cardiac RehabNicole Sanford—SchedulingStephanie Simms—Surgical ServicesKelli Sloan—Respiratory CareTonja Solomon—Float PoolA.J. Stephens—Medical ICU StepdownDezaree Taylor—Rehab TherapyDavid Thompson—Dietary & CafeteriaDiamandi Trejo—EVSStephanie Vuong—NICUJon Weeks—DialysisMegan Weiss—Trauma ServicesRita Whitney—Wound CareDebra Williamson—LaboratoryJulie Winkler—Women’s ServicesCrystal Ybarra—Scheduling

FIRST-YEAR FAMILY

New Hire Spotlight

Charles Hantla

One-Year Work Anniversaries

Milestone Service Anniversaries

Isela BarnettShelbi BarrettJulie BartoloLance BazeKatelynn BibbTrevor BrewerCaitlin Bridgeman

Robert CarkeetShing ChauAloysius ChigboKatelyn ChirhartCurtis FlugColetta FordMary Friedman

Mandip GillAntonio GilliamAndrea GrantJonathan HardyZulfi ya HuntRose JacksonJoan Kaminar

Roseanne KhanPriscilla KuerChristopher LittleChrissy MadsenErin MaxwellTameka McAlisterAkudo Nwanyanwu

John O’NeilPatricia PaceShaquisha PalmerJohn PatinAnita RahmanMolly RayburnJames Robinson

Gabriella SolisJessica TaylorBrandee TercekJacob ThiakEmily ToddRachel Wells

15Years

20Years


Lisa Saenz—Labor & DeliveryLaurie Clemencich—Education

Rashmi Bhatia—Occupational Therapy

A Galaxy of Guardians

A FEW OF THE SUPERHERO CRUSADERS who appeared at our recent round of Employee Forums. They guard our culture

with magnitude and might!


Rehabilitation Therapy—“Ferrous Therapists”

Burn Center—“Silvadene Soldiers”

4th Floor—“Charles’ Angels”

Radiology—“League of Imagers”

NICU—“NICU Ninjas”

Trauma Services—“Traum-A-Vengers”

Med-Tele—“Tele Avengers”

Cardiac Stepdown—“Captain Cardiovert and

the Dynamic Defi brillators”

Trauma Services—“Traum-A-Vengers”Trauma Services—“Traum-A-Vengers”

Cardiac Stepdown—“Captain Cardiovert and


4th Floor Surg-OncologyCleo BakicanteDanette BalowMichelle BrownKatie BurksTeri ChaseVolha Chekon-WhiteKaty ChurchwellTeri CoxAmy Gardner CamachoLisa GuinnSarah HayesJennifer HousenMary HumphreyZulfiya HuntVeronica IreruaSamantha JuliusPriscilla KeurAmanda LewisSasha McClanahanAubrey MerrillNotulu NavaJoy PowellShawna RastiSherri RulliJan SchonMasha ThomasGiao TruongLauren WilmesNancy YbarraYalam Yeshita

5th Floor Ortho-TraumaBonny Glenn ✓✓✓✓✓✓✓✓✓✓✓

Ruel Walker-Banks ✓✓✓✓✓✓✓✓✓✓✓

Abeba Kassa ✓✓✓✓✓✓✓✓

Kali Hardy ✓✓✓✓✓✓✓

ChiChi Kenea ✓✓✓✓✓✓✓

Chandra Larson ✓✓✓✓✓✓✓

Jarel Pelayo ✓✓✓✓✓✓✓

Raquelle Richard ✓✓✓✓✓✓✓

Luisa Salazar ✓✓✓✓✓✓✓

London Byars ✓✓✓✓✓✓

Kasey Kiley ✓✓✓✓✓✓

Anna Layton ✓✓✓✓✓✓

Gordana Pranjic ✓✓✓✓✓✓

Sarah Wells ✓✓✓✓✓✓

Anna Kacprzynska ✓✓✓✓✓

Lilian Mabiru ✓✓✓✓✓

Miles Rochen ✓✓✓✓✓

Allison Thompson ✓✓✓✓✓

Tan Vu ✓✓✓✓✓

Kelly Warren ✓✓✓✓✓

Brittani Wilson ✓✓✓✓✓

Jaleesa Ateman ✓✓✓✓

Jill Ellis ✓✓✓✓

Vandhana Shibu ✓✓✓✓

Jessica Strasheim ✓✓✓✓

Ivy Jones ✓✓✓

Lesley Koruthu ✓✓✓

Margie Nichols ✓✓✓

Che Bell ✓✓

Beth Bownds ✓✓

Seble Kassahun ✓✓

Lloren Lusk ✓✓

James McKiddy ✓✓

Cristina Reid ✓✓

Alanna Rose ✓✓

Gwen Rost ✓✓

Zufan Admassu ✓April Kimbell ✓

Alyssa Lannoo ✓Ernest Mensa ✓Margaret Njoroge ✓Jimmy Olores ✓Melissa Ramirez ✓Emily Romano ✓Cynthia Waddleton ✓Jasmine Wymore ✓

6th Floor ICU StepdownMichael Aguila ✓✓✓✓

Joseph Farhamand ✓✓

Jayasree Kaimal ✓✓

Sonya Kuhn ✓✓

Mary Melles ✓✓

Dee Tosomboon ✓✓

Ashley Waynick ✓✓

Brandy Askins-BussingRaji AugustineAbby BrownShanae BrownDiana CastrejonGraciela DiverMelissa FiteLisa GiangElizabeth HayesJenna HitchcockOmo IjehViviana IrunEdelma MejiaRamiah MilesShay PalmerJackie PennellNeha SinghMinerva TamayoKristina TolesMarisela VillarealRose WamalwaMark WesterdalVincy Wilson

7th Floor Cardiac StepdownMahesh Bhanderi ✓✓✓

Allison Jackson ✓✓✓

Stephanie Johnson ✓✓✓

Pauline Magee ✓✓✓

Kathy Mason ✓✓✓

Cameron Patterson ✓✓✓

Stefanie Thorne ✓✓✓

Erin Townsend ✓✓✓

Andy Collier ✓✓

Dani Denson ✓✓

Sameh Helal ✓✓

Kathryn McCoy ✓✓

Lakwanda McWhorter ✓✓

Mark Ngo ✓✓

Afiong Odohofre-Jones ✓✓

Janak Panchal ✓✓

Pam Pittman ✓✓

Debbie Albrecht ✓Gabrielle Barnes ✓Brittani Cole ✓Tina Ncube ✓Lovely Prince ✓Stacy Varghese ✓June AjuogaJessica BrayAlbert DeGuzmanCrystal FlickDianne GarciaKenneth GentapananTim Islas

Abhini JosephRoseanne KhanElisabeth KingBaby KuriakosePatti LockeShelia MahanaPatsy MarquezXochitl MunozTricia PaceAmber PayneAryn RundCarolina YepesBeth Yium

Cardiac RehabilitationTrevor Brewer ✓Denise Clarkston ✓Jeanne Cross ✓Kasie Elmore ✓Lynn Kubic ✓Tea Hatzmann ✓Marianne Megarity ✓

Med TelePatricia McMillon ✓✓✓✓✓✓

Morgan Barrere ✓✓✓

Larry Bezdek ✓✓✓

Crystal Gem ApostolAtim Appio-RileyDavid ArnquistJoe AyalaNarelle BaileyElsabet BekeleYabozah Boa-KouamBernadette BreenArnold BucaMaria Theresa BustoneraKim CaoChristina CaultonSherry FernandezCeleste Garcia-RomeroTsehay GebeyehuChioma IkeRose JacksonShairon JordanSimon KaiteiManinder KaurEric KotheSabrina MaurerLina MehterianBeza MekonnenRobert MerryfieldDanielle MillerTawney MyersJennifer NashYolanda NickersonAkudo NwanyanwuJoseph PasionNathaniel PrattSimone RajNikita RanaRoneth SacilDestiny Scott-ColeJessica SearsHalen ShakeelVivian SimmonsMime TayeSiby ThomasRebelyn Umandap

Neuro ICUJeff McManus ✓✓✓✓✓✓✓✓

Sarah Romero ✓✓✓✓✓✓✓

Elizabeth Stone ✓✓✓✓✓

Sam Allen ✓✓✓✓

Jeremy Freeman ✓✓✓✓

Duy Ho ✓✓✓✓

Yana Kim ✓✓✓✓

Melissa Loftin ✓✓✓✓

Mohammed Tirmizi ✓✓✓✓

Aubrey Ross-Istok ✓✓✓

Deanna Turnbull ✓✓✓

Blake Davis ✓✓

Amber Halverson ✓✓

Elizabeth Leonard ✓✓

Felicia Lloyd ✓✓

Beth Nicholson ✓✓

Messay Oshe ✓✓

Alora Riley ✓✓

Tommy Russell ✓✓

Maisa Saaban ✓✓

Kira Sallee ✓✓

Jessica Webre ✓✓

Abby Black ✓Trey Cash ✓Bianca Duda ✓Greg Gaa ✓Desiree Longoria ✓Miranda Marquette ✓Lynn Medalla ✓Stacey Murphy ✓Lauren Nguyen ✓Eric Ofori ✓Shah Pajuh ✓Peaches Payne ✓Maimoona Qazi ✓Ro Zibari ✓Blessy AlexanderEdel AstronomoGreg BaloghIsaac CanoErin CoultripNatalie CreelKourtney DetringAgnes EllimaAli GarzaJosie GaytanSheryll GomezPatti JacksonStephanie KoonzAlfe LadridoKim LadridoRoy MagjacotLuis MatuteBrin MorrisPat NaickerGreg PastacaldiKatia RayburnJuly Tongol

Neuro PCUGwen Iselt-Tubbs ✓✓✓✓✓

Allyson Fletcher ✓✓✓✓

Ann Gines ✓✓✓

Denise Bonilla ✓✓

Kayla Centilli ✓✓

Shon Chekenyere ✓✓

Elizabeth Doyle ✓✓

Lew Gebre ✓✓

Taquetta Jackson ✓✓

Sam King ✓✓

Charlie Mbumwae ✓✓

Florence Whitlock ✓✓

Osa Bernecker ✓Starlett Davis ✓Roland Diom ✓Bincy Elizabeth Mathew ✓

Jordan Henderson ✓Jennifer Jameson ✓Sabrina Lalani ✓Tessa Lim ✓Maile Mason ✓Monica Olmeda ✓Dejin Omer ✓Sophie Simisi ✓Emilee Stahl ✓Emily Todd ✓Irina Yegorova ✓

NICUMichele Strybel ✓✓✓✓✓✓✓✓

Diane Sullivan ✓✓✓✓✓✓

Carolyn Quiambao ✓✓✓✓✓

Melanie Shults ✓✓✓✓✓

Lynne Watson ✓✓✓✓✓

Noel Kovoor ✓✓✓✓

Lauren Conti ✓✓✓

Tanya Halbmaier ✓✓✓

Candace Jones ✓✓✓

Ashley Kennemer ✓✓✓

Priscilla Madrid ✓✓✓

Lauren Slaugh ✓✓✓

Dena Moore ✓✓

Shari Murphy ✓✓

Susan Seitz ✓✓

Tara Taft ✓✓

Elizabeth Darden ✓Nancy Escribano ✓Amanda Kerr ✓Stacey Lopez ✓Kristin Minor ✓AnnShay Spears ✓Stella AllenStacia AaronBola AdeyemiNey Barajas-DiPiazzaChristy BrysonKelly CollinsLauren ColynErika LermaMonika MutchlerJosephine Teye-Kofi

NurseryMorley ✓✓✓

Kelly Page ✓✓✓

Tawney Davis ✓✓

Edith Hall ✓Elizabeth Joseph ✓Heather Lawson ✓Amber Rogde ✓Maria BarrettMega BoltonAnnette BaroneMila CaraganMari GlennonAngela KroekerJennifer PaizSherri SimpsonTess Sucher

PharmacyBonnie ChaseKatayoun (Katie) DadyanLesley GeorgeJensen IdiculaJanaye LeonardTom MunyanBen NguyenJames NjauAnita Rahman

Rana RehmanMy Vuong

Respiratory CareMahlet AbegazJennifer BakerRobert BakerLance BazeJennifer CarbaughThomas ChackoJason ChristopherNicky CopeKathleen DavisRay DelgadilloArlene DonadoJennifer HancockAli HarrisLisa KimberlinKarima LalaniGeorgia LeeMia LeeToni MarettShajini MatatthilViolet MisutkaShawn PetersSherra RaineyAon RaksriaksornSarah RinehartSabrina RohlikNicole RyonCarol ScribnerTom SkinnerGelila SpearKonjit TeferaJuliet ThomasCarol TuckerChen WangRa’Jon Williams

Women’s ServicesMeg Reed ✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓

Cathey Rose ✓✓✓✓✓✓✓✓✓

Stacy Peralta ✓✓✓✓✓✓✓✓

Faith Gay-Wilson ✓✓✓✓✓✓✓

Judie Eggl ✓✓✓✓✓✓

Bushra Sohail ✓✓✓✓✓✓

Silgi Augustine ✓✓✓✓✓

Helen Cruz ✓✓✓✓✓

Kelley Ellis ✓✓✓✓✓

Terry Rabon ✓✓✓✓✓

Priya Thomas ✓✓✓✓✓

Lena Cain ✓✓✓✓

Amy Grief ✓✓✓✓

Stefanie Bassford ✓✓✓

Carmen Davis ✓✓✓

Bindu Mani ✓✓✓

Keysla Square ✓✓✓

Courtney Beltz ✓✓

Margo Brooks ✓✓

Amber Brown ✓✓

Remi Thomas ✓✓

Lilly Vinson ✓✓

Amy McCarthy ✓Alice Varughese ✓Joo LeeAlami NaoualeMelissa NealGloria PittmanOmara SerratoLisa WilsonSerrta Wright

Excellence Always Employee Recognition

Congratulations to our employees who were mentioned favorably in cards and letters and recognized bymanagers last month. Their caring ways have been recognized by our guests and fellow employees.

Thank you for delivering Excellence Always. The ✓s indicate multiple compliments!


May Standard of the Month

Kristen Ulsh (Quality-Sepsis Coordinator) gets an “A” in accountability. Challenged to improve our early sepsis

recognition, she tackled the assignment by training up a cadre of “Sepsis Champions.” Kristen is an amazing resource with a can-do attitude. She is friendly, professional, and organized. You might call her a sepsis “guru.” She has helped us make amazing strides in the reduction of sepsis mortality, with a

corresponding increase in our bundle compliance.

Laura Asbill (ICU Stepdown) has a reputation for setting high standards

and putting her patients fi rst, no matter what it takes. She is also known for her

meticulous follow-through—a practice for which her patients frequently praise her.

When it comes to accountability for the care provided, Laura is a great role model.

“Accountability”

THIS NEW SPOTLIGHT

shines the light on one sta¢ member who is frequently complimented on patient comment cards or letters.

What Does Right Look Like?

Bonny Glenn, RN consistently receives more compliments from patients than any other member of the 5th Floor/Ortho-Trauma staff . She is so genuine at the bedside and really gets to know the people for

whom she cares. Here’s a sampling of recent comments:“Bonny took care of my special-needs brother. She was so understanding of

his needs and has such a big heart.”“Bonny is extremely pleasant. She always goes the extra mile.”“Bonny was my favorite nurse. From the minute she walked into my room,

she talked to me like she had known me forever.”“Bonny was great! She listened and really cared about me as person.”

The 10-Foot Rule

HOSPITALIST SERVICES MANAGER Larry Mager and other MCP staff members helped demonstrate the “10-Foot Rule” in last month’s “Communication Matters” podcast.

Simply making it a rule to smile and greet any person within a 10-foot radius is a great way to ensure we make a positive impression and extend hospitality to patients, visitors, and each other.

Thank you for making “Excellence Always” a daily commitment.


Guardians of the Culture

FOR OUR RECENT EMPLOYEE FORUMS, we adopted the theme “Guardians of the Culture” as one that communicates how important it is to nurture

and protect the things that make Medical City Plano and Medical City Frisco great places to work.

Our workplace culture is a mix of many factors which combine to create an environ-ment that is progressive, supportive, and always striving for excellence.

One of the examples shared during the sessions was our most recent “A” grade for pa-tient safety from The Leapfrog Group. It is largely the result of the steady improvement we continue to make on our quality indicators and core measures. Congratulations to everyone who helped make it possible.

To recap the highlights of the forums, let me review again our three priorities for the near future.

Employee Engagement SurveyYour voice matters. For MCP and MCF to excel as workplaces, we need you to tell us about areas where improvements are needed. Please take the survey, which launches on May 15, to help us find out where we’re doing well and where we could do better. From the survey findings, we’ll create an action plan for the coming year.

See page 6 for a condensed list of hospital-wide actions that were taken as a result of last year’s survey. As you review the list, bear in mind that it doesn’t include the many de-partment-specific action plans that also were implemented throughout the organization.

While you’re at it, check out page 5 to see the array of prizes that await lucky partici-pants in this year’s survey. The earlier you fill out the survey, the better your chances of winning cash and other great giveaways. Here’s hoping it’s you!

Patient ExperiencePatient satisfaction continues to rise, thanks to consistent execution of our “Must Haves”—Hourly Rounding, Post-Discharge Phone Calls, and Nurse-Leader Rounding.

However, it’s important to remember the ‘why’ behind the Must Haves, including in-creased patient safety, better efficiency, and an enhanced personal connection with our patients. Be engaged in your units and departments, to ensure that each patient receives an “Excellence Always” experience.

For examples of this, study this month’s Standard-of-the-Month role models on page 11, and put into practice the 10-Foot Rule—an easy way for all of us to be more consis-tent about extending hospitality and making a positive impression.

GrowthWe are blessed to be in healthcare and to be situated within zip codes that are experienc-ing explosive growth. Recognizing this, HCA has made an extraordinary commitment to capital investment in the coming months and years at both Medical City Plano and Medical City Frisco.

Our good fortune can also be attributed to the hard work of dedicated staff members, and to an exceptional leadership team that continues to raise the bar for excellence and expertise. I hope you agree that it’s an exciting time to be where we are, doing what we do so well.

As we progress through the remainder of 2017, let’s continue to lean in and lift each other up as we act as guardians of our culture. When we do this, we all win. And isn’t it fun to be on a winning team?

Charles Gressle

Signs of the Times

IT WAS AN HISTORIC DAY in early April when new signs were installed displaying the name

“Medical City Plano.”

A Message from the CEO

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