MARK RONNEL MONTERO Dubai, UAE

Mobile No.: 050 852 1985 Email Add: mark.montero15@yahoo.com

PERSONAL ASSISTANT / ADMINISTRATIVE ASSISTANT

OBJECTIVE To work for a prestigious organization and to seek a challenging career with an opportunity to develop my capabilities and thereby benefiting the company and pursue a prospective future for myself.

QUALIFICATIONS Excellent interpersonal and communication skills (written and spoken) English, Hardworking and ability to work under pressure. Always smart and alert to any task assigned. Trustworthy, patience, flexible, pro-active attitude, smart, confident and strong motivator.

EDUCATION

College Graduate of Web Application Development AMA Computer Learning Center College, Philippines

CAREER HIGHLIGHTS

Office Manager/Service Coordinator December 20, 2012 – May 14, 2015 Best Pest Control & Cleaning Services, Sheikh Zayed Rd., Dubai U.A.E.

Best Pest Control & Cleaning Services has been providing various pest control services to the public, industrial, commercial, institutional, and residential sector. Our company is maintaining our status and reputation in this industry by focusing customer service and satisfaction. We provide complete services and very competitive rates in the field of structural pest management. This corresponds to all pest problems in and around structures.

❧ Secretary - Arrange travel arrangements, hotel reservations, visa applications local or

international for the Operations Manager. - Organize, manage and maintain meeting schedules, calendars of personal or

business commitment of Operations Manager. - Prepare and manage reports, documents and presentation. - Answer emails on the Operations Manager`s behalf if required.

❧ Administrative Assistant/Reception/HR Assistant - Maintain staff administrative records and all confidential matters. - Complete all the visa requirements for all the new staff. - Monitor and organize stationery and to ensure adequate supplies are always

available. - Answer phone calls, take messages, or transfer calls to office personnel and handle

incoming mails and send mails to designated personnel. - Provide front office assistance. - Preparing invoice and cost estimates. - Handling petty cash. - Email Management of the company`s email. - Website Management - Creating office memos - Preparing quotations and purchase orders. - Front office assistance.

❧ Service Coordinator - Arranged schedules daily, monthly and annual schedules for both technicians and

clients. - Monitor daily services - Creating of daily reports and quarterly report for clients and service issues.

Call Center Agent/Virtual Assistant November 01, 2010 – October 30, 2012 Six Eleven Global Services, Philippines

Six Eleven Global Services has been successfully delivering Inbound and Outbound outsourced Services ranging from Lead Generation, Telemarketing, Sales, Inbound Customer Support and Retention using voice or chat since 2005. We provide simple yet accurate and reliable solutions to all BPO needs. ❧ Call Center Agent - Contact businesses or private individuals by phone. - Deliver prepared sales scripts to persuade potential customers to purchase a product

or service or make a donation. - Describe products and services and respond to inquiries. - Obtain customer information and possible customer leads. - Data entry and maintenance of customer/potential customer databases. - Follow up on initial contacts and maintain records of telephonic interactions, orders

and accounts.

❧ Virtual Assistant - Supporting/helping Client in managing business effectively. - Make and answer calls for clilents and Schedule appointments and remind clients for

important events. - Press release, newsletter, and video submissions, graphic and website designing. - Clientʼs social media accounts and email management.

Reservation Agent January 09, 2008 – July 30, 2010 East Asia Royale Hotel Situated in the heart of General Santos City, the hotel is only 20 minutes away from both the international and domestic airports as well as the city's financial districts, shopping malls, convention and exhibit centers, and a sports complex are a short ride away. ❧ Process reservations by e-mail, telephone, telefax, fax or central reservation systems

referral. ❧ Process reservations from the Sales Office, other hotel departments, and travel agents. ❧ Knowledge of rooms` availability, location and layout, selling status, rates and benefits

of all packages. ❧ Creates and maintains reservation records by date of arrival and alphabetical listings

and prepare letters for confirmation. SKILLS

❧ Technical Support ❧ Various Applications(all Microsoft

Office Applications and other Web Applications and Adobe Photoshop)

❧ Project Management ❧ Problem Solving ❧ Security ❧ Training and Support ❧ E-Mail & Newsletter Managemet ❧ Website Management ❧ Graphics Design ❧ Outbound & Inbound Calling ❧ Virtual Assistance/Client Support ❧ HTML Usage ❧ Internet Marketing

LANGUAGES English, Tagalog

PERSONAL INFORMATION Gender: Male Civil Status: Single Religion: Catholic Nationality: Filipino Birthday: 15 April, 1989

PROFESSIONAL REFERENCES Credible professional references may be furnished if required.