Marion P. Russell, PMP67 Sayers Avenue – Lansdowne, Pennsylvania 19050

Home Phone (610) 622 – 5433 or Email MaryPatRussell@aol.com

PROFESSIONAL SUMMARY:PMP Certified Project Manager with 10+ years’ experience in project management, business analysis, and consulting. Practice formal (PMI) yet practical project management disciplines, integrating methodologies such as PMO, ITIL and SDLC (Waterfall & Agile). Excellent leadership, communication, organization, and presentation skills.

SKILLS/EXPERTISE: Extremely skilled in Project Management, Program Management, Healthcare and Financial services,

HIPAA Compliance, PMO, Information Technology, ITIL, and SDLC (Waterfall & Agile). IVR/VRU Telephony (Avaya IP Telephony technology) and Web based technologies. Expert with Microsoft Project (2010 and 2013 - schedules, task lists, resource and task assignments,

reports, charts, comparison tables, dash boards, cost, milestones, etc.). Expert in MS Office applications such as Word, Excel (includes Pivot Tables), Visio, and PowerPoint.

Advanced proficiency with Clarity, SharePoint, HP Quality Center, and ALM.

PROFESSIONAL EXPERIENCES:Children’s Hospital of Philadelphia 11/2015 to 12/2015Senior Project Manager (Contract) Senior Project Manager managing multiple enterprise projects for interdisciplinary (IT clinical software

applications, infrastructure, and operations) in support of hospital initiatives. Ability to manage in a matrix organization; comfortable working with senior management, as well as,

all technical layers and multiple business areas. Ability to build and manage project plans inclusive of tasks, resource forecast, and cost. Assignment ended due to hospital budget constraints; several projects were cancelled and

contracting staff was let go.

Major Job Duties and Responsibilities: Managed three cross-functional projects; led teams of 6-20 project team members (CHOP employees

and independent consultants) with specific focus on Clinical software applications and Infrastructure (EPIC and Lawson enhancements and upgrades, new “EMR” software application for automating medical records to replace manual processing, etc.).

Developed the project charters, project plans, status reports, supported the requirements development, validated project deliverables to comply with the PMO, ITIL, and SDLC standards, and supported the development/completion of the statement of work (SOW for the EPIC and Lawson projects).

Independence Blue Cross 05/2005 to 03/2015Senior Project Manager Senior Project Manager managing complex Avaya IP Telephony technologies and Web services

enterprise programs and projects; specializing in managing multiple projects simultaneously for IT software applications, infrastructure, and operations in support of Independence Blue Cross initiatives.

Responsible for assembling project plans and teamwork assignments, directing and monitoring work effort on a daily basis, identifying resource needs, etc.; led teams of up to 80 resources (IBC employees and independent consultants).

Ability to implement project management processes and methodologies (PMO, ITIL, and SDLC – waterfall and agile) to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.

Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of the project and/or customers; coordinated communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.

Initially hired by IBC as a consultant (Senior Project Manager / PMO Specialist) in 2005 for the EDI Redesign project, Member Portal enhancements, and PMO project related activities and training for the EDI department for both Business and IT; I was later converted to an employee in 2007 based on my excellent performance.

Major Job Duties and Responsibilities: Worked on several enterprise programs and projects simultaneously, each project varying in size and

complexity, involving one or many business and technical functional managers, cross-functional teams, internal resources and external (vendor and off-shore) resources, costing fifty thousand to ten million plus dollars, with durations of three months to two plus years.

Interfaced directly with Business Users and Stakeholders and developed presentations for senior management and lower management (VP’s, Directors, Managers, etc.); utilized Power Point and Microsoft Project (Charts, Comparison Tables, Dashboards, and Milestones, etc.) for presentations.

Performed project initiation, planning, executing, monitoring and controlling, and closure of projects, which included tasks such as planning, status reporting, project team meetings, developing the detailed project schedule, tracking action items and project tasks, managing change and impacts, mitigating risks, resolving issues, executing project activities to project completion, planning the roll out process, turnover process, training, project closure initiatives (such as client satisfaction survey, lessons learned, and closure analysis), and documented and archived project activities, deliverables, tools, and findings for future projects.

Developed integrated baseline project plans using Microsoft Project (2010 and 2013), applying estimating models, identifying resources and skills required, documenting estimating assumptions, refining plans and managing performance against them.

Provided consultation to business and technical functional managers to identify project interrelationships that will affect portfolio priority and resource allocation decisions.

Prepared feasibility studies, cost/benefit analysis, gap analysis, trend analysis, forecasting, and provided budget information and updates for the Financial Business Case – utilized Excel and Microsoft Project Schedule to present data.

Captured and tracked program/project metrics and performance analysis - Clarity application was used for storing the project artifacts and status reports, Microsoft Project for the project plans, SharePoint for the IT development team deliverables, HP Quality Center and then ALM was used for storing the business requirements, test scripts, test results, business approvals, and test metrics; worked directly with the QA Test team, IT Application Development team, and Business team for the Defect Management Process (i.e., assigning defects to the correct owners, setting the defect priorities, ensuring that the defects are turned around in a timely manner and resolved, providing daily status on the defects progress, and conducting the defect meetings across all test regions – Systems, User Acceptance, Regression, and Performance).

Managed project scope by assessing requirements changes, determining and conveying impact on budget, time, and risk, and recommending best solutions based on understanding of business needs.

Managed client expectations, anticipated operational and tactical risks, and tracked/mitigated them. Managed project team members who were assigned to me for various projects (included both IBC

employees and independent consultants), Technical Leads, Application Developers, QA Test Leads and Testers) and the execution of cross-functional project tasks through various levels of integrators (including Informatics, Data Warehouse, WAS Admin, MQ Admin, Network Admin, Database Admin, Systems Analysts, and Architects), and Business Analysts from various business areas; hands-on project manager who empowered overall team members in the successful performance of their tasks, responsibilities, and delivery of PMO, ITIL, and SDLC (Waterfall & Agile) artifacts.

Experienced in managing enterprise programs and projects that include systems integration, architecture, data warehouse, and ODS environments, and relevant technologies, including VoIP, web and application server environments, internet security, and integration with third party vendors.

Experienced in Healthcare services such as: Plan additions and enhancements, Product updates, Claims processing and payments, Billing, Provider reimbursements, Benefits reimbursements, Telephone payment collections, redesign of IVRs to upgrade IBC’s call center’s phone system (enhanced Customer’s experience by reducing time for callers to self-service within the system as oppose to routing to a call center representative, set-up Call Routing to different departments and site locations across the United States, installing Servers, PBX boxes, and Avaya IP Telephony technology, Data conversions, Content management, etc.), Skyping capabilities for healthcare professionals to support and educate customers), web based technologies for web services, web base portals (Member, Group, Provider, and Government portals in support of IBC’s initiatives; strong knowledge of EDI/B2B concepts (including Business Process Modeling, EDI standards such as X12,

EDIFACT, XML, Mapping and Translation), Communication Protocols, Security for encryption and certificates, Trading Partner Management and Migration.

Developed and conducted Informal Education Training sessions with documentation to inter-departmental personnel and external departments, business partners, and other project teams – utilized Power Point, Service Alerts, Live Training (conference and training room sessions), Video conferencing, and WebEx training.

Adelphia Communications Corporation 05/2004 - 02/2005Senior Project Manager and PMO Project Manager (Contract) Senior Project Manager managing new development and release projects. Responsible for the PMO project management of the Sarbanes Oxley project. Worked with technical Functional Managers at site to manage project team resources and PMO

issues, providing coaching and training as necessary.

Major Job Duties and Responsibilities: Consolidated and monitored all PMO project documentation for the Sarbanes Oxley project. Met with Business Partners and senior IT leadership as necessary to deal with escalated PMO

issues; served as a liaison between technical Functional Managers and Business Partners when PMO issues arise.

Performed project initiation, planning, execution, monitoring and controlling of project work, and the closure of projects for mission critical software applications.

Developed and documented the detailed Project Plan using Microsoft Project for all projects and tracked the budget (estimated to actual hours), schedule variance, and detail project tasks within the plan; provided overall project and system status reports.

Managed project team members who were assigned to me for various projects (included Business System Analysts, Applicant Development and QA Test Teams) and the execution of cross-functional project tasks through various levels of integrators; hands-on project manager who empowered overall team members in the successful performance of their tasks, responsibilities, and delivery of PMO, ITIL and SDLC artifacts.

Updated the Resource Pool in the Enterprise Resource table via the Project Server; in addition, assigned resource security and access to the Project Plan via Web Access so that resources could apply their actual time worked to project tasks.

Received certificates of recognition for outstanding performance and teamwork for the following projects that I directed and managed – Legal Application release projects, Program Affiliation Agreements new development project, and the Sarbanes Oxley project.

EDUCATION/CERTIFICATIONS: Project Management Professional (PMP), Project Management Institute. Master’s Certificate in Project Management, George Washington University School of Business and

Public Management.

SALARY: Salary is negotiable for contract and fulltime positions.