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Monitoring the connected world

Portals and Reporting User Interfaces (UI)

Mariner xVu™ Video Monitoring

Application Notes

Four User-purposed Web Portals, each configu-rable, provide a distinct view of the customer experience:

Mariner NetworkVu: Used by Network Opera-tions - provides an overall view for service man-agement and is a valuable services launch tool.

Mariner SupportVu: Customer Service, Installa-tion & Repair Technicians - provides your customer facing resources with visibility into the actual customer experience.

Mariner ReportVu: Portfolio analytics and executive dashboard.

Mariner FieldVu: Equips your TV Field Techni-cians with the tools to guarantee quality TV installations.

Mariner MyVu: equips your subscribers with certification tools that easily lets them verify their self-installs, or troubleshoot problems.

Data Collection Technologies

Servers and ApplicationsThe xVu solutions consists of 3 distinct components which can be housed in a single server or distributed across multiple servers for larger deployments.xCore Server:• Each xCore server supports up to 100,000 STBs• xCore Server is responsible for STB communications, provides database access, and real time countersVuServer:• Provides user interface portals and user password functionality

OSS Server:• Provides interfaces to M/W Database and IT Servers and connection to IT infrastructure, including Element Management Systems

Mariner xVu™ Agent: • Non-intrusive MPEG Monitoring• Open APIs for Integration• xVu Agent is TR-069 Compatible

Mariner xVu™ Crawler: • IPTV Customer QoE Crawler Technology• Mediaroom (Integrated to MR SP1.3) or Above• Broadband Crawler • RTCP (RFC 3611) & TR-069/135 compliant

• Operating systems supported: Sun OS, Linux, Windows• Hardware platform supported: SPARC (SUN) or x86 (HP/IBM)• Storage characteristics: Mariner provided, customer - FC connection

or Network connection• Database license: Customer or Mariner provided• Mariner xVu™ deployment type: xVu Client, RTCP, Crawler, TR-069

Sample H/W Specs per 100,000 STBs: Sun SPARC Solaris T5120 - 8 Core x86 DL380 G5 2.83 GHz 32GB x86 DL380 G5 2.83GHZ 16GB

System Specifications

NOC NetworkVu

I&R Help Desk SupportVu

VuServer

xCoreServers

Corporate Network

Port 80 or 8080

OSS API

OSS API

Executive/MarketingReports

STB

RG

STB

RG

STB

Phone

DateBases

BootServer

DHCP Radius EMS

Middleware

IT infrastructure

Load Balancer

Port 8080Port 10001

Port 8080Port 10001

Port 8080Port 10001

PC

AccountVu

RG

ReportVu

Service ProviderIntranet

STB

Head-End

STB

STB

Tablet

Smartphone

NetworkVu SupportVu FieldVu MyVu

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Monitoring the connected world

Quality. Defined by the Customer... Assured by Mariner xVu™

Mariner xVu™ Supported Set-top Box’s

Mariner xVu™

Agent

A customer-centric approach is at the forefront in achieving industry leading service excellence. The Mariner xVu solution delivers next generation capabilities, incorporating customer quality of experience (QoE) within the foundation of their platform. xVu addresses the “blind spot” in the last mile.

The xVu software agent is a small downloadable non-intrusive client built for the resource constrained environment of the Set-top Box (STB). The client captures key performance indicators and events to be aggregated for analysis by the xVu central management server. The xVu central management server is responsible for consolidating and correlating the results from all xVu clients.The xVu software agent is TR-069 compatible.

• Motorola • Pace • Yuxing • Airties • Thomson

Mariner xVu™ Agent Supported Configurations

• Video on Demand (RTSP)• Live Broadcast Television (IGMP)• High Definition and Standard Definition support• Supports MPEG-4 (H.264), VC-1, and MPEG-2 video codecs• Digital Video Recording (DVR)• Trick Play support for live and recorded content (Rewind, Fast-forward, Pause)• Dual Tuner monitoring

Device-agnostic engine designed to port across platforms without modification. Porting layer libraries interface the xVu™ engine with device specific components. Packaging layer manages client device and operating system considerations.

Mariner xVu™ Agent Monitoring Capabilities

Continuously monitor key service performance indicators: • MPEG stream transport (TR-101.290 Priority 1) • Channel unavailable (channel join failures) • Channel change performance • Video On Demand request performance • Channel change timestamps • Hard Disk status and usage • Memory usage, CPU usage • Hardware Clock accuracy

Capture and store key service lifecycle events: • STB Reboots • Software Version changes (Middleware, BootRom, DRM, Operating System) • Changes in STB Audio/Video configuration (Aspect Ratio, Video Output, Close Caption) • STB Replacements • PVR recording events

Capture STB configuration details: • MAC Address • IP Address • IP Gateway • STB Audio/Video Configuration

Detect IPTV Service Issues: • Video quality issues (black screens, lip synch, encoding quality) • Video pixelization due to packet loss • Audio loss due to packet loss • Channel tuning performance • STB performance (CPU, memory, reboots) • Buffer over/under runs • VoD service performance • EPG clock accuracy • Isolation of issues by channel, region, neighbourhood, and STB

Mariner xVu™ Supported Set-top Box’s

• Motorola • Pace • Yuxing • Airties • Thomson

Mariner xVu™ Agent Supported Configurations

• PVR recording events

Capture STB configuration details: • MAC Address • IP Address • IP Gateway • STB Audio/Video Configuration

Detect IPTV Service Issues: • Video quality issues (black screens, lip synch, encoding quality) • Video pixelization due to packet loss • Audio loss due to packet loss • Channel tuning performance • STB performance (CPU, memory, reboots) • Buffer over/under runs • VoD service performance • EPG clock accuracy • Isolation of issues by channel, region, neighbourhood, and

Simplified STB porting process with Mariner xVu™ Software Development Kit (SDK)