Marine Corps Installations West-Marine Corps Base Camp Pendleton

Family Housing Open House BriefLincoln Housing

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Point of Contact:

Purpose & Agenda

• To provide community residents an opportunity to meet Marine Corps Camp Pendleton Government Family Housing leadership, develop an understanding of the public-private partnership, and receive information on housing initiatives.

• Family Housing Office Overview

• Housing Inventory

• Family Housing Partnership

• CEL Surveys

• ‘3-Step Process’

• Resident Energy Conservation Program

• DON/PPV Housing Initiatives

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Purpose Agenda

Family Housing Overview

Responsible for coordinating operations and oversight management of family housing requirements to include policy development, budget formulation, training and required liaison between Navy Facilities (NAVFAC) and Public-Private Venture (PPV) Partners.

Resident Energy Conservation Program

• Oversight of PPV approvals and disapproval of exemption requests

• 256 resident exemptions (255 EFM / 1 WW)

Marine Corps Housing Management

• Web Orders vs PCS Orders

• Standardization of assignment to waiting list

• Enterprise Military Housing Reporting

Referral and Assignment

• Application / Check in process / Family Housing Office

• Liaison

• Market Analysis (BAH)

Asset Management

• Reviewing Installations Programs /Projects for renovation, increase and decrease of assets based on Market Analysis and Base personnel loading.

• Inspections

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Housing Market Area

OSD Policy is 75% reside in local Community and 25% on Installation

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Annual BAH Data Collection

Family Housing Inventory

7,795 units (1/3 of USMC Program); Over all occupancy 86.0%; eMH System 723 personnel

- 3 RegionsNorth / South / Central

- 7 DistrictsDeluz / Del Mar / Mountain/ Mesa / Stuart Mesa/ Edson/ San Onofre

- 22 Housing Areas

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Public Private Venture

• FY96 Defense Authorization Act established the Military Housing Privatization Initiative (MHPI) directing partnering with the private sector

• Enabled DoD to provided new housing and repair/replace existing housing much faster than under the military construction (MILCON) program

• Public-Private Venture (PPV) is a 50 year business partnership between the Department of the Navy (DoN) (for Navy and Marine Corps) and the private sector

• DoN is not involved in day-to-day operations, but involved in key business decisions; PPV partners own, maintain and operate housing

• Individual relationship established between private-partner and tenant

• Camp Pendleton has two PPV Partners

– PPV own, maintain and operate housing

– 50 year agreement

– Individual lease

– Last phase completed 2017 (250 units)

• Lincoln Military Housing (LMH) – 7,083 homes

• 6 GOQs

• 1 Installation Commander Quarters

• 675 Officer homes

• 6,408 Enlisted homes

• Hunt Military Communities – Deluz Housing - 712 Enlisted homes

Family Housing Partnership

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Resident CEL Survey

REACT Resident Survey• CEL & Associates, Inc. conducts annual

independent third-party industry standard survey

– Lincoln (Apr-May)

– Hunt (Oct-Dec)

• Performed to assess real-estate management performance and resident satisfaction

• Scores tabulated and indexed with comments

• Results provided to partner and business agreement manager, Navy Facilities Engineering Command- Southwest (NAVFAC SW)

• Measures partner performance

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Resolving Military Family Housing Service Issues

Step 1. Identify the service issue and contact your PPV Family Housing District Office or maintenance service line:

– PPV Family Housing District Offices:

– Lincoln Military Housing 24 Hr. Service Line: (888) 578-4141, or www.lincolnservicetrack.com

– Hunt Military Housing 24 Hr. Service Line: (844) 887-6840, or www.deluzfamilyhousing.com

Step 2. If the service issue is unresolved or incomplete, contact Family Housing management:

– Lincoln Regional Management: (760) 400-8179, 08:00-17:00 Mon-Fri

– Hunt Regional Management: (760) 385-4835, 08:00- 17:00 Mon-Fri

Step 3. If the service issue remains unresolved, or you remain unsatisfied with any service, contact the Installation Government Family Housing Office:

– Family Housing Liaison: (760) 725-1656, 07:30-17:00 Mon-Fri

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Infographic advertisement and social media campaign with partners began 6 Oct 2017

Family Housing District Offices

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DISTRICT OFFICE PARTNER ADDRESS PHONE HOURS

DEL MAR LINCOLN 139 SANTA ROSA DR (760) 430-0040 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

MESA LINCOLN 1538 CHRISMAN RD (760) 385-5318 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

DEL VALLE LINCOLN 200 ASH RD (760) 410-6184 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

STUART MESA LINCOLN 3105 MITCHELL BLVD (760) 430-0694 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

SAN ONOFRE LINCOLN 202 CHAISSON RD (949) 940-9178 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

EDSON LINCOLN 310 ELLIS BLVD (760) 237-6017 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

MOUNTAIN LINCOLN 1201 BEGONIA ST (760) 430-8476 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

DELUZ HUNT 108 MARINE DR (760) 385-4835 08:00-17:00 Mon-Fri

• DoD Policy - Office of the Secretary of Defense Memorandum of 8 September 1998 set policy for the payment of utilities in Public Private Venture (PPV) family housing

• Government Family Housing Office charged with installation oversight of RECP implementation

• Reduces electric costs, and saves funds for sustainment and improvements

– Cost savings generated are used to improve homes, playgrounds, community centers, and quality of life

• Basic Allowance for Housing (BAH) calculation based on average “normal” utilities use/costs

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Energy Conservation

• Reduces electric costs, and saves funds for sustainment and improvements.

– Cost savings generated by RECP are used to improve homes, playgrounds, community centers, and quality of life

• Basic Allowance for Housing (BAH) is only to cover “normal” utilities use/costs, not excess.

– Most families live off base and pay full utilities

– 9% of Camp Pendleton BAH is allocated for all utility usage

• Encourages energy conservation

– Each family assumes responsibility for their energy usage

– Residents using less energy will receive rebates/ credit

– Residents using more energy will be billed for only the excess

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Energy Conservation

BAH Data Collection Out in town community utility cost SQUARE FOOTAGE

UNIT SIZE ELECTRICITY WATER/SEWER HEAT TOTAL COSTLOWER BOUND

UPPER BOUND

1BR APT $54.00 $38.00 $43.00 $135.00 560 730

2BR APT $73.00 $49.00 $47.00 $169.00 845 1105

3BR APT & 2BR TH/DPLX $89.00 $63.00 $67.00 $219.00 1105 1505

3BR TH/DPLX $118.00 $76.00 $89.00 $283.00 1195 1580

3BR HOUSE $147.00 $104.00 $112.00 $363.00 1325 2015

4BR & 5BR HOUSE $186.00 $123.00 $137.00 $446.00 1765 3210

• Established Like-Type Groups (LTG)

– Based on location, size, style, age, number of bedrooms

• Electric Metering: All homes have their own smart meters

• Average usage calculated for LTG each month

– Top/bottom 5% not considered in average

• Establish average range

– Residents within +/- 10% of average have no cost impact

• Homes not occupied for the full month are not included

• Exemptions from RECP:

– For some Wounded Warriors and Exceptional Family Members

– Not used in calculation of monthly average

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RECP Implementation

Utility Statement

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YES Account Access

Electric Rates

• SDG&E rate:

– GOQ’s

– San Luis Rey

– San Onofre I, II & III

– San Mateo Point

– Deluz

– Del Mar

– WM I

– WM II

– South Mesa I,II

– Stuart Mesa II

• Camp Pendleton rate:

– Serra Mesa

– Forster Hills

– WM III

– Pacific View

– Santa Margarita

– South Mesa III

– O’Neill Heights

– Stuart Mesa

– Del Mar (Koelper St)

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Electric Rates

• MCB Camp Pendleton-supplied rate = $.11/ kWh.

• SDG&E rate schedule:

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Utility rates are a pass through – with no additional charges

Schedule DR - RESIDENTIAL SERVICE Effective 1/1/2019

This is SDG&E’s standard UDC schedule for domestic residential electric service. If you’re a typical household, you’re most

likely on this rate.

Home Energy Survey

• Home energy survey available to LMH residents at www.lincolnrecp.com.

• The survey takes only a few minutes to complete and gathers info on:– The type and quantity of electricity-consuming items in the home.

– The family’s electricity usage habits.

• The resident identifies the District in which they live, and when they submit the survey it goes to the appropriate LMH District mailbox.

• The resident also receives energy saving suggestions and tips automatically once the survey is submitted.

• Once received at the District, the survey is assessed and follow-up with the resident is made within two working days.

• Follow up within 2 days of completing the online survey to schedule the on site work.

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A home energy audit ensures an accurate bill

• Utility account becomes delinquent 21 days after due date on billing statement when balance due exceeds $25.

• Resident receives a late letter from the utility billing company each subsequent month as long as the account remains delinquent.– Each subsequent billing statement will also show balance due and includes reminder

that payment for delinquent balances is due immediately.

• Resident receive a 45-day “late letter” from the property manager.

• For utility accounts delinquencies > 90 days with balances over $500:– Property manager advises Government Housing Office.– Government Housing Office notifies the Service members command for required

support.

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If you sense a problem - get engaged and contact your District Office

Delinquencies

CAMPEN CY18 RECP Statistics

• Average household electricity usage = 463 kWh per month

• Average household electricity cost = $.22 per kWh

• Average resident charge = $31.80

• Average resident rebate = $16.49

• Percentage of resident rebates and payments:

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42%22%

36%

In Pocket In Band

Out of Pocket

BAH Data Collection out in town community utility cost GROSS SQUARE FOOTAGE

UNIT SIZE ELECTRICITY WATER/SEWER GAS TOTAL COST LOWER BOUND UPPER BOUND

1BR APT $54.00 $38.00 $43.00 $135.00 560 730

2BR APT $73.00 $49.00 $47.00 $169.00 845 1105

3BR APT & 2BR TH/DPLX $89.00 $63.00 $67.00 $219.00 1105 1505

3BR TH/DPLX $118.00 $76.00 $89.00 $283.00 1195 1580

3BR HOUSE $147.00 $104.00 $112.00 $363.00 1325 2015

4BR & 5BR HOUSE $186.00 $123.00 $137.00 $446.00 1765 3210

DON/PPV Housing Initiatives

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Initiatives currently being developed and reviewed • Common Lease

− Universal Language− Clear and specific information in the lease between resident and Owner

• Bill of Rights − The Bill of Rights identifies basic housing rights of military service

members and their families (Residents) residing in privatized housing.

• Proposed Incentive Fee Structure− Add additional line items − Reset Fee Structure and adjust percentages− Balanced Plan/Government Member Discretionary percentage

• Resident Responsibilities− Outlines responsibilities of residents

Questions

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Back Up Slides

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Like-Type Group -- 105 Homes

Remove:1 vacant home 2 homes not occupied full month2 homes exempt (EFMP & WW with waiver)

Remove:10 homes - top and bottom 5% of users

90 homes are left to calculate monthly average…

Sum the utility charges for the 90 homes = $9,000

Monthly average (Baseline): $9,000/90 = $100.00

LTG

105100

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Example Billing Process