Marie Walker resume

RESUME

Marie Walker

57 Burdekin Drive Albion Park NSW 2527Mob: 0466 650 925Email: [email protected]

Career Profile

A professional and articulate customer service professional with extensive experience across a range of industries. Strong alibility to coordinate, prioritise and time manage.

Excellent communication skills, both verbal and in writing. Passionate about customer service. Excellent administrative and organisational skills..

Computer Literacy

Word – Intermediate Excel – IntermediatePowerPoint – IntermediateMicrosoft Outlook – AdvancedInternet – Advanced

Professional Experience

Onepath Superannuation and Investments 2011- OnePath is one of Australia’s leading providers of wealth, insurance and advice solutions. We have been helping Australians grow and protect their wealth for over 130 years, previously as Mercantile Mutual and more recently as ING Australia.

Now as a wholly owned subsidiary of Australia and New Zealand Banking Group Limited (ANZ), OnePath operates as part of ANZ’s specialist wealth business. ANZ is a leading global and local bank with operations in more than 32 countries including Australia, New Zealand, Asia, the Pacific, the Middle East, Europe and America. ANZ provides products and services to more than 8 million retail customers worldwide and employs over 48,000 people.

OnePath has a comprehensive range of wealth and insurance products available through financial advisers or direct to customers making it easier for you to find the solution that best suits your needs.

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At OnePath we value and appreciate our customers, our staff and the communities we operate in. We are committed to acting with the highest standards and to meeting our corporate responsibilities. We also encourage and support staff involvement in volunteering and charitable activities supporting the wider community.

OnePath actively participates in forums looking at regulatory and industry change. We also regularly review and conduct research to ensure we are attuned to changing customer and market needs.

Customer Service Specialist

Responsible for answering customer enquiries via the phone and sending out appropriate paperwork if required

Respecting the privacy laws Liaising with financial advisers regarding their clients Liaising with the claims department in regard to outstanding requirements Working as part of a team

Ajax Finechem 2007 –2011Ajax Finechem Pty Ltd, has supplied quality chemicals to the Australian scientific industry for over 50 years. Ajax Finechem is recognised as a leading manufacturer of quality reagents, solvents and acids. Ajax Finechem products are used in many industries including Research and Testing Laboratories, Pharmaceutical, Biotechnology, Food and Petrochemicals. From quality control to production, Ajax Finechem products deliver exceptional value and performance.

Customer Service Officer

Responsible for the provision of customer care via the phones and email including:

Email management and correspondence Strict confidentiality maintained of sensitive projects/issues. Data entry of customers orders Phone enquiries external and internal Liaising with freight companies re deliveries Liaising with manufacturing re product availability Liaising with Sales Executives Credit card payments via the internet Processing of forward orders and back order reports

Myer 1997 – 2007Myer is Australia's largest department store group, and a market leader in Australian retailing. It offers an unrivalled choice in the latest national, international and 'exclusive to Myer' brands

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across women's, men's, and children's fashion, as well as accessories, cosmetics, homewares, furniture, electrical goods and much more.

Sales Assistant/Switchboard Operator

Processing of customers purchases through the registers Giving advice to customers when needed Unpacking and merchandising of goods Up selling Operation of the switchboard Setting up of catalogue items for sales. Liaising with other stores to source goods for customers

Blue Gum Gifts 1992 – 1997

Small local business specialising in hand made goods, pottery essential oils and nic naks.

Sales Assistant

Responsible for opening and closing the business, And delivering exception customer service

Opening and closing of the store as required Processing customer purchases through the register and layby system Assisting customers with their purchases Cleaning as required

Fee Fie Foh 1989 – 1992

Sales Assistant

Responsible for opening and closing the business and delivering exceptional customer service.

Opening and closing of the store as required Processing customer purchases through the register and layby system Assisting customers with their purchases Cleaning as required Inputting of business expenses through the computer

Education and Professional Development

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Introduction to Microsoft Office at Tafe Wollongong 1997

References

Available on request.

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Marie Walker resume

Documents

Transcript of Marie Walker resume