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Web Casting Daily Audio Setup(Do Daily prior to the start of class)

• Once in the Session, click Meeting, Manage My Settings, Audio Setup Wizard (then follow the wizard)

• Do this daily as you enter the Adobe Connect Session

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Web Casting Navigating/Participating in Class

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Click Here

OR Click Here

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Web Casting Connect Setting

• Once in the Adobe Connect Session, Click manage My Settings, My Connection Speed, and Select DSL/Cable

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Introduction to Adobe Connect Web Casting

• Adobe Connect allows instructors to conduct this certification course over the Internet through the use of slides, web co-browsing, application demonstration and application sharing.

• Your will be able to communicate with the instructor through text messaging or by requesting the microphone.

• Voice communication is Voice Over Internet Protocol, so there is a slight delay.

• You will need to have a VoIP headsetto plug into your computer.(This is different than your telephoneheadset for your client calls.)

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Welcome

• Let us get to know each other . . .– Your Name– Where You Are From?– Why did you decide on Arise?– Favourite Movie, TV Show, Book

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Name: Marianne Wolf

From: France

Favourite Movie: The Hairdresser’s Husband

Favourite TV Show: Futurama

Favourite Book: Into the Wild

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Attendance Policy / Schedule

• This Course is 10 Days Web Casting and Self Pace– 3/4 Hours of Web Casting Daily– 2/3 Hours of Self Pace Daily

• Late is Defined as being:– Late 1-15 Minutes for the Web Cast– Leaving Early 1-15 Minutes Prior to the End of the Web Cast

• Absence is Defined as:– Miss a Complete Web Cast Session– Being Late 16 or More Minutes to the Web Cast– Leaving Early 16 or More Minutes Prior to the End of the Web Cast– Being Late Twice is Considered an Absence

• If you have an Absence, you may be Dropped from the Opportunity

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Shop Direct Group – Day 1

• Introduction to the Arise Portal• Introduction to Adobe Connect Web Casting• Welcome• Introduction to The Hub, and E-Learning • Attendance Policy / Schedule• Introduction the Shop Direct / Brand Awareness• Account and Catalogue Numbers

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Introduction to the Arise Portal

• To Access the Arise Portal, Open Internet Explorer and Navigate to portal.arise.com

• Enter your Login ID and Password

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Arise Portal

• Here you will find access to all of your necessary tools.• You will also find assistance for technical issues, latest new,

and much more.

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Adobe Connect Web Casting – System Setup

• Access the Arise Portal• Select Learning, Webcasting, then Web-cast System Check

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Web Casting System Check

• The system check is automatic.• If you have any problems or need assistance, contact Live

Support

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Web Casting Audio Setup

• In Internet Explorer, navigate to arise.acrobat.com/audiosetup

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The Hub

• Available to Principal Owners/Presidents of Corporations & Arise Employees

• FAQ's Link• Provide Feedback & Suggestions• Contact Arise Departments• Post questions

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1. Click on the link from Arise portal page

2. Create your Display name

3. Welcome Page – choose Portal to return or Forums to get started

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Hub—Forums

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Read

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Introduction to Arise E-Learning

• From the Arise Portal, Select Arise University from the Quick Links.

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Click Here

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E-Learning

• Click the Course you would like to begin

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Click Here

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E-Learning

• You will be connected to the Course• Click the Underlined “Click Here” to Start the Module

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Click Here

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E-Learning – System Settings Check

• Click “Check Compatibility” to Make Sure Your Browser is Set Correctly.

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Click Here

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E-Learning – Check Point

• Make Any Necessary Browser Setting Adjustment until You Pass All the Tests.

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E-Learning – Start Module

• Make Sure “Run full screen” is Check Marked• Click “Run Course” to Begin

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Click Here

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E-Learning – Topic Selection

• Select a Topic in the Module– Completed Topics are Marked with a Green Check– Topics in Progress are Marked with a Orange Check– Topics with No Check Mark have not been started

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E-Learning – Course Navigation

• Navigation Buttons are Located on the Bottom of the Screen

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Menu Back Next

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Account and Catalogue Numbers

• Let us take a look at:– Littlewoods Direct Website– Catalogue Departments Job Aid

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your welcome

Introduction to Shop Direct Group

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Welcome aboard!

It’s a pleasure to welcome you to Shop Direct, the UK’s leading online and home shopping retailer.

From our head office in Speke to our sourcing offices in the Far East, we are all committed to achieving our ambitious business goals and you can play your part.

Our vision is to inspire every household to shop with us for life. We will achieve this by putting the customer at the heart of everything that we do.

As a company we value pace, professionalism, passion, drive and tenacity.

We believe in treating each other well and reward our colleagues with the opportunity to develop in their current and future roles within the organisation.

We hope that you enjoy a warm and courteous welcome from everyone you meet in your induction period and look forward to working with you in the future.

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vision and values

inspire every household to shop withus for life, by puttingthe customer 1st,treating each other well, keeping it simpleand making adifference

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putting the customer first

Shop Direct Group continues to demonstrate high standards by winning the Experian Customer Research Survey Award for offering exceptional Customer Service in home shopping

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a brief history of time

•1895 – kay & company founded by kilbourne kay

•1900 – universal stores founded

•1923 – littlewoods pools founded

•1932 – littlewoods home shopping launched

•1937 – first littlewoods store opened in blackpool

•1971 – littlewoods home delivery business home express launched

•1985 – first index store opened

•2002 – littlewoods acquired

•2003 – gus home shopping business acquired

•2005 – index and littlewoods stores sold. focus on core business

•2007 – reversed the sales decline for the first time in ten years

•2008 – trading online passes the 50% mark for the first time

•2008 – corporate name changed to shop direct group

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Shop Direct Home Shopping

Limited (inc Warehousing

& Returns

Shop DirectContact Centres

Shop Direct GroupFinancial Services

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from our £31million

state-of-the-art-headquarters,we bring you the future of online and home shopping

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hot little numbers

turnover circa £1.5bn

circa 18,000 employees

10.5 million

customers on our database

5 million trading accounts

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get a load of this….

we took

20 million

orders in 2007,delivering 51 million items to

over 5 million trading customers

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slick click

we’ve completely re-launched our websites, by simplifying our checkout and product pages

we’ve also added over

1000 product video clips

enhanced zoom features,

360º product views

and buyers guides,

and 700 new product lines

added every month

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rewriting the book

Shop Direct Group owns

8 of the UK’sleading home shopping brandsincluding littlewoods.com greatuniversal.com kays.com marshallward.com additionsdirect.co.uk choice.co.uk littlewoodsdirect.com littlewoodsireland.ie

we showcase 1,200 aspirational pages featuring fashion, footwear, home & technology

our shop sits within one in three homes in the UK

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sleep well?

we hope so, because chances

are you may have slept in one of the

320,000 bedswe sell a year, next to one of the

420,000pieces of bedroom furniture we sell

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more shoppers buy men’s

casual jacketsfrom us than from TopMan, Burton & River Island

get your jacket…

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our websites receive over

130 million visits

4 visitors every secondwe achieved

£0.5 billionin online sales in 07/08, making us one of the leading online clothing, footwear and accessories retailer in the uk

this will blow you away

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members only

if you shop with us, you’ll have

access to our growing

range of exclusive

own brands

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exclusive lines and

big brandswe stock more than 400 brands, with a focus on design, innovation, quality, choice & incredible attention to detail

name dropping

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catwalk to click in six weeks

using our online presence we can get a new product in front of our customers faster

changing our shop window

whenever we choose.

that’s fashion, that's

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it’s all in the numbers

in 2007 alone we sold

780,000 mobile phones

205,000 games consoles

160,000 digital cameras

150,000 MP3 players

80,000 laptops

70,000 sat nav systems

we sell four pairs of jeans every minute!

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dynamic duo

Trinny & Susannah undress the nation

the tie up with Trinny and Susannah saw brand awareness increase by 13% and traffic to the website surge by 56% in 2007

check out the Trinny and Susannah style advisor online now

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data driven

CDMS-Customer Data Management Services

CDMS process in excess of 5 billion data records every year for both commercial and public sector clients

responsible for

1.5% of all UK mail and

7% of all UK direct mailsite at Whiston is home to over 340 colleagues

over 1.5 billion items of stationery are managed on site each year by the data services team

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i hear talk

our UK-based contact centres handle

31 million calls,

and make 8 million outbound calls to customers each year

improved systems means we’re answering them

25% faster year on year

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pick, pack and dispatch

our award winning warehouse and returns operations process

38 million items each year into

19 million parcels to customers

that’s 6000 parcels every hour

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Home Delivery Network Limited is the

UK’s largest dedicated home delivery and collection service

largest carrier of fresh flowers in the UK

131 million parcels throughout the UK every year by our network of 3600 friendly drivers

we manage 3 ½ deliveries a minute

we deliver

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credit where credit’s due

Shop Direct Financial Services, providing flexible ways to pay

offering a wide range of credit, insurance and warranty products to home shopping customers

financial products include credit cards and loans, with a credit turnover of

£1.2billion a year.

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100% of our electricity comes from renewable sources, and as a result we have reduced our carbon

footprint by 30,000 tonnes annually

we have improved our recycling by

15% to 75% equal to 5,000 tonnes a year

all of our copier paper is 80% recycled too

while in our restaurants, we stock fair-trade coffee

responsible retailing

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Introduction to Shop Direct / Brand Awareness

• Eight Different Brands in the UK– Split into Two different Categories

• Direct Brands• Friends & Family

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Direct Brands

• Littlewoods Direct• Additions• Marshal Ward

• These Accounts are for Personal Use– No Cash Back is Earned– Payments Accepted Credit/Debit Cards

• Direct Brand Prices are Generally CheaperThan Friends and Family

• Offer Flexible Payment Terms

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Friends & Family Brands

• Littlewoods• Kays• Gus• Choice• Empire

• These account can be used by theaccount holder or for their customers– Account Holder earns Cashback (Commission)– Goods are paid for on weekly terms– Prices are generally higher then Direct Brands– All catalogues are the same apart from the front cover

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Catalogues

• All customer receive 4 catalogues per year

• These are:– Spring/Summer– Summer Update– Autumn/Winter– Winter Update

– The Update Catalogues are smallerthen the other 2 Catalogues.

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Secure Network Login

• To Log In To The Secure Network Go To https://ns.eu.arise.com– Enter Your Username and then the Passcode (Pin # +

Tokencode)– Your Instructor Will Demonstrate This Process.

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Questions & Answers

• What Questions do you have?

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Next Steps . . .

• Complete the Following Modules on Arise University– SDG – Module 01 – Welcome to Elearning– SDG – Module 02 – Brand Awareness– SDG – Module 03 – Basic Order 1– SDG – Module 04 – Wrong Goods Reviewed

• See you in the next Web Cast Session

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