Sources: IMF, Gartner, IDC, CSI Market, Microsoft analysis

WW

IT S

pend

($T)

8% CAGR

(8015)

Today5% of WW GDP

transformation

COGS

SURPLUS

IT

Global GDP

NON-IT OPEX (PEOPLE)

~5%

~15%

~20%

% of GDP

EfficiencyDecision makingProductivity

~60%

Engage your customers

Empower your employees

Optimize your operations

Transform your products

Customer experiences

Operatingmodels

Talent, skills, productivity

Businessmodels

Microsofts journey

Microsofts journey

From licensingSelling a license to a product and wait for our customers to renew next year

to consumptionSelling a scalable service empowering our customers to achieve more

Making ourselves relevant (again)

Why sell a power drill,

In other words

when in fact the customer needs a hole in their wall?

I know

Success means reaching my goals

I am scared to fail, so I do not take risks

I am focused I do not have time for reflection or feedback

I am learning

We work together to achieve more

We practice and we keep getting better especially when failing

We reflect and we use feedback to improve

Transforming our culture

Fixed mindset Growth mindset

From burning platform To burning desire

From measureable To impactful

From the hierarchic manager To an empowering facilitator

Thank you

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