PATIENTEDUCAT R

MARIA HALL AWARD RECIPIENT

“The Bravest Educator”LET US INTRODUCE you to the woman dubbed “the bravest employee at UWMC” – Frances Tromp van Holst. Fran is an occupational therapist who has specialized in driving rehabilitation for nearly 20 years at University of Washington Medical Center. Fran has just been awarded the Maria Hall Award for Excellence in Patient and Family Centered Care. Her nomination came from Katie Douglas, a Patient Advisor serving on the Rehab Council.

One morning in 1997, Katie woke up unable to move. The diagnosis: spinal cord injury, cause unknown. Katie entered rehab, unable to do anything but shrug her shoulders. Eventually, she regained some function in her right arm and right hand.

More than anything, Katie wanted to be able to return home and take up normal household activities – washing,

More “New System” on page 2

New System for Submitting Your Request to Revise or Create Patient Education MaterialsPatiENt aNd FaMilY EduCatioN SERviCES (PFES) has implemented a new system for submitting requests for creating new patient education handouts or revising ones that are already in use. In the past, you made a phone call or sent an email to initiate your request, but we are now asking you to fill out a request form. This will save us a lot of steps in getting your project under way – we greatly appreciate your help!

Please follow these steps to submit your request:

1. Go to the PFES intranet website: https://uwmc.uwmedicine.org/bu/PFES/Pages/default.aspx

2. In the column on the left side of the home page, click on the link “Health Education Materials Formatting and Editing Request Form” near the top of the column.

3. Follow the instructions at the top of the form.

4. For a NEW handout:

• If you fill out the request form on your computer, save the completed form to your computer. Send the completed form, along with the

PubliShEd bY uWMC PatiENt aNd FaMilY EduCatioN SERviCES SPRiNG 2013

More “Bravest Educator” on page 2

Occupational therapist Frances Tromp van Holst was one of the recipients of the 2013 Maria Hall Award for Excellence in Patient and Family Centered Care. Fran received her award at the Service Awards Celebration on Friday, March 15.

Find this form on the PFES intranet website: https://uwmc.uwmedicine.org/bu/PFES/Pages/default.aspx.

drying, folding laundry; opening a letter; using a doorknob. She wanted to be able to drive her young sons to school and soccer practice. But the sudden and unexplained onset of her injury left her depressed, uncertain, fearful, and unable to visualize her own capabilities.

Then along came Fran.In Katie’s words, here is why Fran deserves the Maria Hall Award for Excellence in Patient and Family Centered Care:“I was a new quadriplegic in a state of total shock, depression, and denial. And then Frances came and said I was

going to learn how to drive and she was going to teach me. And she did teach me to drive a one-ton Ford van.“She knew how much I wanted to drive. She was patient, safe, experienced, logical, creative, and did I say patient,

patient, patient? I had every excuse in the book why I could not possibly drive this big vehicle. She knew I had a family and desperately wanted to be back driving my two boys around, going to the grocery store and the drive-through at McDonald’s. Looking back on this experience when I was finally driving independently, I felt like I had learned a new language in a foreign country.

“I now have been driving for 15 years. Without Frances, this would never have happened. She never gave up on me, and for every obstacle, she had a solution. And this was done with the utmost respect for my physical, mental, and emotional situation.”

As Sherri McCarthy, another Patient Advisor on the Rehab Council whom Fran taught to drive after Sherri became a paraplegic, said, “Fran has got to be the bravest employee at the hospital. She risks life and limb every time she teaches a paralyzed patient how to drive. But more than almost any other life skill, driving brings independence and freedom. Fran teaches patients to drive, and helps them regain some measure of autonomy. What courage! What a gift!”

Congratulations, Fran! And thank you.

PatientEducator, SPRiNG 2013 Page 2

draft of your handout (in Word) as email attachments to Debby Nagusky (dnagusky@uw.edu).

• If you print out a blank form and fill it in by hand, send the completed form via campus mail to Debby Nagusky, Box 359420. Please send the draft of your handout to Debby as an email attachment (so we don’t have to retype it).

5. For REVISIONS to a handout:

• Fill out the request form on your computer and save it to your computer. Send it to Debby as an attachment to an email. Or, you can print out a blank form and fill it in by hand and send it with your revised handout (see next step below).

• Handwrite your edits on a printed copy of the handout and send to Debby via campus mail to Box 359420.

Special Notes• Please fill out a separate form for each title.

• If you have more than five handouts to submit, please send the requests to us in batches of no more than five at a time, at least two weeks apart.

• If you would like a Word version of the text from an existing handout to work on, let Debby know and we will send it to you.

TimelineOnce we receive your request, we will add it to our “in-the-works” projects. Our goal is

to send you a draft to review within two weeks, but this can vary depending on our overall workload.

Please let us know if you have any questions about using the online form or about any other part of the process of creating or revising your handout.

New System Continued from page 1

Bravest Educator Continued from page 1

What’s New on health online?MoRE aNd MoRE oF You are discovering how PFES can help you create patient education materials to reinforce what you teach your patients in person. In all, we have completed 57 new and revised handouts this quarter. All are available on Health Online: https://healthonline.washington.edu. Did you know you can now get to Health Online from the UWMC intranet home page in just one click?

Here is a small sampling of the materials we’ve completed this past quarter. Some are newly created handouts and some are revisions:

Lydia Chan, Shelley Deatrick, and others have revised About Your Surgery Experience. Please be sure to give this 02/2013 version to patients who

are preparing for surgery at UWMC. The booklet includes a checklist of what to bring on the day of surgery and covers everything from the Pre-Anesthesia visit, to checking in and arrival time, to what to expect after surgery.

Shirley Page Krussel and others in the NICU completed three new handouts: Taking Your Baby Home, Bottle Feeding Your Preterm Baby at Home,

and Breastfeeding Your Preterm Baby at Home. These handouts will help parents of preterm babies successfully transition from the NICU to home.

Allesandro Fichera wrote the new handout After Your Ileostomy. This in-depth handout explains what patients need to know before they leave the

hospital, self-care at home (including foods to eat and foods to avoid), when to call the doctor or ostomy nurse, fluid and salt balance, and avoiding bowel problems. Three pages of blank “Daily Intake and Output Charts” are included for patients to record intake of liquid and ileostomy output.

Keri Nasenbeny, Amy Haverland, and others wrote the new handout A Quiet ICU to explain what the ICUs are doing specifically to create a

more peaceful, healing environment for patients. Besides adopting the universal measures UWMC has implemented, the ICUs now observe “Quiet Time” every afternoon between 2 and 4 p.m. and overnight from 10 p.m. to 6 a.m. The handout explains what is being done to lower noise levels during these times, how visitors can help, and ideas for what ICU visitors can do during Quiet Time.

Brennen Smith and others from the ICRU have completed two new handouts: After Your Electrical Cardioversion and Right Heart Catheterization.

The first title gives patients important self-care instructions to follow at home after an electrical cardioversion, including activity limits and safety precautions, a special section for patients with heart failure, and resources to quit smoking. Right Heart Catheterization is a comprehensive handout for patients who are having this procedure. It includes fasting and medicine guidelines, where to check in, how to find the Cath Lab, how the procedure is done, what to expect afterward, and when and whom to call for help.

PatientEducator, SPRiNG 2013 Page 3

REVISED

About Revisions Remember – when you see that a revised version of a handout you use is available, please:

• Recycle any printed copies you have of the old version.

• Discard any old electronic files.

• Start using the current version.

The new version will have not only updated contact information, but also the latest clinical information. It might even have a new title!

Please route this issue of PatientEducator to your staff. Find links to this and previous issues at https://healthonline.washington.edu and the PFES website at https://depts.washington.edu/pfes. Patient and Family Education Committee Members: Susan Barnes, Briana Brewer, Carol Charles, Sherry Dodson, Andrea Dotson, Alison Evert, JoAnn Field, Linda Golley, Leslie Hampton, Debbie Jones, Dori Khakpour, Stacia Lee, Gary Martin, Karen Moe, Debby Nagusky, Maria Ross, Carrel Sheldon, Nancy Colobong Smith, Leah Spacciante, Julie Sprinkle, Nancy Tvedt, Richard Verver, Nancy Whittington, Pam Younghans

PFES Core Purpose:

We’re here to inform patients about their health and empower their decision-making about their health care.

Patient and Family Education Services

Box 3594201959 N.E. Pacific St.

Seattle, Washington 98195

Editor: Carrel Sheldon, 206-598-7498carrels@u.washington.edu

PatienteducatorSPRiNG 2013

1St QuaRtER 2013

New, Revised, or translated Patient Education Materials All titles listed below are available in English. Translations are indicated by a two-letter code after the title.

If a date is included after the title, the handout is a revision. Titles that have revision dates and language codes were both updated and translated during the first quarter. All handouts are on Health Online at https://healthonline.washington.edu.

5-East intensive Care unitQuiet ICU

8-North RehabHelping Prevent Falls

anticoagulation ClinicTreatment with Dabigatran Treatment with Rivaroxaban

bone and Joint Surgery CenterCare After Your Spinal Surgery - RU, SP, VI

digestive disease CenterEndoscopy (Lower) (Rev. 01/2013) EUS with Anesthesia Your EUS (Rev. 01/2013) Endoscopy (Lower) - KO

Food and Nutrition Services2 Gram (2,000 mg) Sodium Meal Plan

(Rev. 03/2013)

imaging ServicesCardiac PET/CT Scan for Cardiac

Inflammation (Rev. 01/2013) I131 Radioactive Iodine to Treat Thyroid

Cancer - CH, RU, SP PET/CT Ammonia Cardiac Scan

(Rev. 01/2013)PET/CT FDG Scan - CH, RU, SP, VI PET/CT FDG Brain Scan - RU, SPPET/CT FDG Scan for Patients with Diabetes

- RU, SPThyroid Cancer Survey Using I123 - CH, RU,

SPThyroid Uptake and Scan - CH Thyroid Cancer Dosimetry Using I131 - CH,

RU, SP Transjugular Intrahepatic Portosystemic

Shunt (TIPS) - CH, KO, PU, RU, SP, TA, VI

interventional Cardiac Recovery unitAfter Your Electrical Cardioversion Right Heart Catheterization

Maternal and infant Care Clinic2013 Childbirth Education Classes Daily Fetal Movement Record If Your Baby Is Born Early - SP Labor Induction - SO, SP Recognizing Preterm Labor and

Preventing Preterm Birth - SP UWMC Tours of Labor & Delivery

(Rev. 01/2013) What Is an Epidural? - SP

Neonatal intensive Care unitBottle Feeding Your Preterm Baby at HomeBreastfeeding Your Preterm Baby at HomeTaking Your Baby Home

Neurological Surgery ClinicNormal Pressure Hydrocephalus

Nutrition ClinicPCOS Nutrition Polycystic Ovarian Syndrome (PCOS)

ostomy and Wound CareAfter Your Ileostomy

otolaryngology/head and Neck Surgery CenterCochlear Implant - CH Tympanoplasty - CH

Patient and Family Education ServicesDriving Directions and Parking - AR

Patient Care ServicesBioenergy Treatments (Rev. 03/2013)

Pediatric Care CenterUW Medicine’s Pediatric Care Center

(Rev. 01/2013)

Pre-anesthesia ClinicAbout Your Surgery Experience

(Rev. 02/2013)

Public SafetyPatient Behavior Guidelines (Rev. 02/2013)Visitor Behavior Guidelines (Rev. 02/2013)

Regional heart CenterAfter Your Atrial Fibrillation Ablation

(Rev. 03/2013) Your Follow-up Appointments After Your

Atrial Fibrillation Ablation Your Follow-up Appointments for Your

Implantable Cardiac Defibrillator Your Follow-up Appointments for Your

Subcutaneous Implantable Cardiac Defibrillator

Speech PathologyAphasiaDysphagiaEsophageal Swallowing Problems

Surgical Specialties ClinicAfter Your Laparoscopic Nissen

Fundoplication After Your MyotomyNipple Tattooing (Rev. 02/2013)Treating Lymphedema with

Lymphaticovenular Anastomosis (Rev. 03/2013)

Women’s health Care CenterIf You Have Gestational Diabetes Testing for Gestational Diabetes

Translations key: AR = Arabic, CH = Chinese, KO = Korean, PU = Punjabi, RU = Russian, SO = Somali, SP = Spanish, TA = Tagalog, VI = Vietnamese