Marcus Manager Resume

Marcus E. Miller 6850 Mableton Pwky SE Atlanta, Georgia 30126

(313)[email protected]

SUMMARY STATEMENT

Multi-faceted, efficient & reliable professional willing to work hard to achieve the best possible result. Experience managing a team of qualified analyst. Reviewing timesheets using PeopleSoft and approving time using Monet Anywhere. Proficient in the use of Active Directory and many remote assistance tools. Experience also includes making decisions for the bettering of the company and my clients. Conducting final checks on tickets before final approval. Utilizing reports and excel to manage data.

EMPLOYMENT HISTORY

Customer Service Representative 10/2016-PresentDelta Community Credit Union, Atlanta GAResponsibilities:

Support Service Desk by assisting with the monitoring, balancing and distributing contacts in queue and minimizing abandons, and average speed of answer

Review daily metric reports. Represent Service Desk well through client operational contact; via quick response to requests, triage

all client escalations, listen for concerns and communicate issues immediately to management Assist with loan applications, the review of transactions

EPIC IT Problem Manager 08/2014-2016CareTech Solutions, Troy MIResponsibilities:

Support Service Desk by assisting with the monitoring, balancing and distributing contacts in queue and minimizing abandons, and average speed of answer

Review daily call reports, handle all agent escalations Train analysts on client specific requirements so as to enable them to accurately handle contacts Represent Service Desk well through client operational contact; via quick response to requests, triage

all client escalations, listen for concerns and communicate issues immediately to management Day to day monitoring of team performance and management of accounts including status meetings,

updating existing client documentation, creating new documentation, and training analysts on client specific procedures

When required, function effectively as an individual contributor (Service Desk Analyst) as workload necessitates and set a “lead by-example” tone within the group

Graphic Design Team Lead



04/2014 - 08/2014Stitching Up Detroit, Detroit MIResponsibilities:

Train designers on client specific requirements so as to enable them to accurately handle contacts Review daily reports, handle all client request Represent the company well through client operational contact; via quick response to requests, listen

for concerns and communicate issues immediately to upper management Day to day monitoring of team performance and management of accounts including status meetings,

updating existing client documentation, creating new documentation, and training designers on client specific procedures

Help create graphic designs for the following: Shirts, Dresses, Hats, Websites, Logos and Album.

Entry Level Designer06/2012 - 04/2014Intergrell Solutions, Detroit MIResponsibilities:

Prepares work to be accomplished by gathering information and materials. Plans concept by studying information and materials. Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size

and style, and related aesthetic concepts. Contributes to team effort by accomplishing related results as needed

Skills

Microsoft Office (4 years) Epic (2 years) Active Directory (2 years) Mac OS (3 years) Windows OS (5 years) Cisco (2 years) Avaya (3 years)

EDUCATION

Georgia State University (2017-Present) Wayne County Community College (2015-2016)



Central Michigan University (2014-2015)

Marcus Manager Resume

Documents

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