March_April_2011

Linesof Communication

March/April 2011 Volume 27 • Number 2

Inside: • Insurance options | 12 • Earn $2,500 for college | 14

One couple’s journey from buying a first home to a money-saving ‘refi’ plan.

Lending for a

bright future

CAP COM Members Michael and Jennifer Pioggia at their East Greenbush home.

* Annual Percentage Rate. All rates quoted are for individuals with excellent credit and sustainable income who select our Automatic Payment Plan. Rate applies to a new Auto Loan with a 3-year term (2011-2014). Sample payment for 3.49% is $29.30 per $1,000. Rate is accurate as of Feb. 1, 2011. ** Annual Percentage Rate. 0% financing will apply for three months from date of disbursement. For example, a loan disbursed March 15, 2011 will have a promotional period through June 15, 2011 when it would convert to the interest rate at the time of the application. Payments are required each month during the promotional period.*** Refinanced CAP COM Auto Loans must be at least $1,000 greater than the existing loan.

Get pre-approved and find a great deal!Step 1: Call, visit a branch or apply online to get pre-approved for an Auto Loan today! (See contact information below.)

Step 2: Go to the Credit Union Used Car Sale on April 30.

Step 3: Get the Auto Loan check. Pay the dealer. Drive away!

Credit Union Used Car Sale

Skip the hassle. Let the Car Buyers Helpline experts find a deal for you. Call (518) 458-2195 or visit www.capcomfcu.org.

Join us at our annual Used Car Sale!Saturday, April 30 9 a.m. - 3 p.m. Main Office 18 Computer Drive East, AlbanyOur Car Buyers Helpline team will be working with local dealers to pre-negotiate substantial discounts on previously owned cars and trucks.

Open to the public!

Members John and Joan Barnes stand with a Honda Accord purchased at the 2010 Car Sale.

Make the equity in your car work for you!

Refinancing your car loan is fast and simple!

Car Buyers Helpline is a subsidiary of CCFCU. The Credit Union will not be held liable in relation to any car buying information or advice provided by Car Buyers Helpline.

Advantages to refinancing your loan:

• Reduce your current interest rate to our rates as low as 3.49%APR*

• Save up front with 0%APR** for the first three months!• Reduce your monthly payment to increase your personal cash flow! • Use your vehicle’s equity to consolidate high-rate debt.***

Contact us today to start your refinance or pre-approval for a new vehicle!

• Phone: (518) 458-2195 ext. 2924 or (800) 468-5500. • Visit one of our convenient branch locations. • Go to our online Auto Center at www.capcomfcu.org.

Michael Pioggia has been a CAP COM member since his teen years, when his father, John, set up a Youth Account. So, when the time came to buy his first house, Michael turned to our trusted mortgage experts. Buying a first home is exciting. It’s the start of a new chapter. At CAP COM, we help families make smart home-buying choices that produce benefits down the line. For Michael and his family, it started with a mortgage for their East Greenbush home and evolved into a refinancing plan that is now delivering $250 in monthly savings. On Page 9, Michael describes our Mortgage Division as “trustworthy, accurate and timely.”

As our mortgage options for first-time homebuyers have evolved, CAP COM’s guiding purpose has remained the same: An unbridled commitment to making sure that everything we do benefits every member, every time, every day.

That purpose is evident in the story of CAP COM Member Marissa Harris. As you’ll learn on Page 4, Marissa joined CAP COM because of her father. She was seeking an Auto Loan and heeded her father’s advice to “go to CAP COM.” “It started with the car loan, then Savings and then Checking. Now, I do all my banking here. I trust you guys,” Marissa tells us. Our unique brand of member service means that we always work for a member’s best interests. That service is what has made CAP COM a family tradition and leads members like Marissa to say: “I will never go anywhere else.” On Page 2, you’ll read about the Hersey family, who needed help planning for college. A year ago, they met with College Specialist Kim Donah. Today, they have several acceptance letters in hand and a tuition financing plan. Mother Nancy Hersey says, “We wouldn’t be where we are without CAP COM.” As our member stories show, CAP COM is truly unmatched by any financial institution. Give us a call or drop by one of our convenient branch locations today!

Sincerely,

Paula A. StoperaPresident/CEO

LINEScontents

Lines of Communication is published bimonthlyexclusively for CAP COM Federal Credit Union members. Above photo courtesy of Joan Heffler.

CANDACE STAZIO Marketing Manager CARRAH DALEY Marketing Specialist ELI FANNING Editor LAURA L. REYNOLDS Designer WILLOW L. DANNIBLE Marketing Associate

The Supervisory Committee is the members’ representative. Please address any situations you feel were not handled to your satisfaction by the Credit Union to: Supervisory Committee, P.O. Box 11279, Albany, NY 12211-0279.

2 College BoundOne family’s college-bound journey.

3 Youth Program CalendarProgram dates and deadlines.

4 Choosing CAP COMMember Marissa Harris tells us: “I will never go anywhere else.”

5 Workshops Sign up and get ahead today!

6 Opt in for eStatementsGo Green! Go paperless! Go mobile!

7 Paula in the newsPresident/CEO Paula A. Stopera honored by community groups.

8 Lending for a bright futureOne couple’s journey from buying a first home to a great ‘refi’ plan.

10 Use VISA® at checkoutDebit Card makes buying easier.

11 Employee spotlight

12 CAP COM FinancialMeeting your insurance needs.

14 CAP COM Cares Foundation events and scholarships.

16 Financial Checkups Lower your expenses and save more!

PRESIDENT/CEO’S MESSAGE

By Paula A. Stopera

March/April ‘11 | 1

We help families make smart home buying choices.

Discover more on Page 9!

Refinancing your car loan is fast and simple!

2 | March/April ‘11

‘CAP COMsteered us

the right way’

Rebecca Hersey is working to be valedictorian at Salem Central High School. She’s already been accepted at Ithaca College and SUNY Brockport. Parents Kenny and Nancy are proud. But, they’re also thankful for CAP COM’s help. “We wouldn’t be where we are without CAP COM. The College Bound Program is a blessing to Capital Region families,” Nancy said. Last spring, the family set up a Saturday morning meeting with College Specialist Kim Donah. The meeting delivered a step-by-step plan for Rebecca’s

college journey and a home refinancing plan to save money and help pay for tuition. “We came out of that meeting thinking, ‘We can do this,’” Kenny recalled. The family has a low-rate Home Equity Loan that features lower monthly payments and a five-year draw period for college costs. “I tell friends that our Credit Union is leading us down the whole path. CAP COM steered us the right way,” Nancy said.

The Hersey family at their home in Salem, N.Y. From left: Rebecca, Kenny, Nancy and Nicholas.

GET ANSWERS TODAYKim Donah, College Specialist (518) 458-2195 ext. 3106

Ryan Chenot, College Specialist (518) 458-2195 ext. 3170

www.capcomfcu.org/collegebound

WORKSHOPS College Experience (See RSVP details on Page 5)

High school seniors and parents discover ways to pay for college and what to expect in the first year. March 29, 6:30-8:30 p.m. (Doors open at 6:15 p.m.)The Century House Restaurant | Route 9, Latham

College BoundOur College Bound Program offers unique products, services, workshops and staff dedicated to helping families find the right college and build a smart financing plan.


CalendarYouth Program

March Read up to five books before March 31 and earn up to $15 ($3 per book) in our Winter Reading Program! The program is for CAP COM members age 4 to 17. Submit names of books read along with age-appropriate drawings or book summaries. Each submission must be signed by a parent or guardian.

For each book, submit:• Ages 4-8: Drawing of a scene from the book • Ages 9-12: 50-word written summary • Ages 13-17: 100-word written summary

Send it to:CAP COM Federal Credit Union Attn: Theresa Petrone 18 Computer Drive East Albany, NY 12205

Learn more at www.capcomfcu.org or by contacting Public Relations Specialist Theresa Petrone at (518) 458-2195 ext. 3553.

April Our Great Grades Program allows students through high school to earn $10 per quarter ($40 per year) for their report cards. Upcoming Great Grades report-card deadlines are April 30 and July 30. Please include the child’s account number on all submissions.

• Fax: (518) 458-6659 • Drop off at any branch • Send submissions to: CAP COM FCU ATTN: Great Grades 18 Computer Drive East Albany, NY 12205

May The CAP COM Cares Foundation will soon select 15 local students to receive $2,500 college scholarships. The Weidner “Ed” Davis Scholarships are given to CAP COM members who are 25 years or younger and who are graduating high school or pursuing an undergraduate degree. See more details on Page 14.

Open a Youth Account today!Kids can earn up to $70 per year with our Reading and Great Grades Programs. For teens, our Young Adult Checking Account* is a great option. It features unlimited free** ATM withdrawals at any ATM on campus or around the world. Call, go online or visit a branch to open a Youth Account for a child, grandchild, niece or nephew! *Members 15-17 can open a Young Adult Checking Account with a parent or guardian as a joint owner. **CCFCU will reimburse members with a Young Adult Checking Account (ages 15-22) for any ATM surcharge or foreign transaction fee.


Choosing CAP COMMarissa Harris was having trouble with her first car loan. “My dad said, ‘Why don’t you go to CAP COM?’” Marissa recalled. “I came in and got approved.” Today, Marissa does all her banking with CAP COM. “It started with the car loan, then Savings and then Checking. Now, I do all my banking here. I trust you guys. I will never go anywhere else,” Marissa said. Marissa, who lives in Schenectady, is the daughter of Dan Harris. Dan has been a Credit Union member since the late 1980s and lives in Hoosick Falls. Member Marissa Harris at

our Latham Branch.

‘I will

nevergo anywhere else’

Paying it forward might help you get paid! Fill out a New Member Referral Coupon for family, friends or coworkers. We’ll give you $25 for new accounts and loans including: Checking, Youth Savings, Young Adult Checking or Auto Loan.1

Making the Switch! It’s easy to switch! CAP COM Associates will set up Direct Deposit and redirect Automatic Withdrawals for new members with a Checking Account.

Join instantly! Visit any of our Capital Region branches. Call (518) 458-2195 or (800) 468-5500.Visit www.capcomfcu.org and click on the Join Now! button.

1Existing CAP COM members cannot be new referred members. Eligible referrals must be new members who open one of the accounts or loans listed. Referring member’s account must be in good standing. New members much present Member Referral Coupon when opening new account. Credit Union employees are not eligible. There is no limit on number of referrals that can be made by a member. Referring member will be contacted by a CAP COM Associate prior to $25 account deposits.

New Member Referral Coupon Write in your information below, cut coupon and give it to a prospective new member.

Member Referred (Print name)

Address

City State Zip

Referring Member (Print name)

Address Phone

City State Zip

CAP COM Employee SectionEmployee Initials Date New Account Number: Branch: GL #271272.300

Pay it forward and get $25 or more!


WorkshopsCAP COM FCU hosts informational workshops on topics that matter to you. Reservations are required. Unless noted, workshops are free.

First-Time HomebuyersWhy rent when you can own? March 24 | 6-8 p.m. Doors open at 5:45 p.m. Main Office 18 Computer Drive East, Albany

College Experience For high school seniors and parents. March 29 | 6:30-8:30 p.m. Doors open at 6:15 p.m. Century House, Route 9 in Latham

AARP Driver’s Safety ProgramSafety program for drivers age 50 and older (AARP fee applies). May 3 & 4 June 7 & 8 Aug. 23 & 24 9 a.m. to noonTraining Center 18 Computer Drive East, Albany

Workshop RSVP • (518) 458-2195 ext. 3168 • [email protected] • www.capcomfcu.org

Include in your RSVP: • Name • Address • E-mail and phone number • Number of attendees • How you discovered of our workshops

MARCH 22 Opening at 9:30 a.m.Opening late due to company-wide staff training.

MARCH (Continued)

23 Annual Meeting The Albany Marriott 189 Wolf Road, Albany RSVP online or call (518) 458-2195 ext. 3113 by March 16. Business Meeting begins at 5:30 p.m. (reception to follow)

APRIL 30 Credit Union Used Car Sale9 a.m. until 3 p.m. Main Office, Albany Local dealers on site with deals on previously owned cars and trucks.

MAY 28 & 30 Credit Union ClosedIn observance of Memorial Day

Important Dates

With terms from three to 60 months, our Certificates can match your savings strategy.

Make your money work for you. Start today! Visit our website, call or ask a Branch Associate to discover more.

Contact us• Go to www.capcomfcu.org• (518) 458-2195 or (800) 468-5500 • Visit a convenient branch

Springtime savingsDiscover CAP COM’s great Certificate1 rates.

1 Certificate requires Credit Union membership. Certificate dividends are compounded daily and posted quarterly. A penalty may be imposed for early withdrawals. Fees and other conditions may reduce the earnings on some accounts. Other rates and terms may apply based on product/service relationship with the Credit Union.


Our Mobile Banking gateway at www.capcomfcu.mobi supports all hand-held wireless devices.* Simply set your Internet-capable device to the website for real-time access to your account.

• View account balances• Make transfers and pay bills• Find the nearest branches or ATMs

*Data charges may apply. Check with your wireless carrier.Jordan Colaruotolo Junior Systems Administrator

eSTATEMENTSView your account and VISA® statements online with our secure Connect-24 web platform. Features include:

• E-mail notification when statements are ready. • Easy-to-read PDF format that can be printed or saved. • Secure access within Connect-24. • View copies of canceled checks from your eStatement. • PLUS: Get VISA Credit Card eStatements. Discover more in Connect-24!

eNOTICESWith eNotices, an e-mail will direct you to pick up a notice within Connect-24. Get e-mail notices for insufficient funds through ACH or ATMs, certificate renewals, late-payment notices and Member Courtesy Pay notices. Notices are delivered within 24 hours and can be saved or printed.

OPTING IN • Log into Connect-24 and click “Online Services.” (Located near the top of your screen.) • Then click “Enter,” under “eStatements.” • Click on “Preferences” and choose to receive online eStatements and eNotices. You’ll need to accept the disclosure to continue. • Cancel at any time by updating your “Preferences” within eStatements to “U.S. Mail.”

Go Green! Opt in for eStatements & eNotices

President/CEO Paula A. Stopera will be honored with an award for dedicated service to the Albany-Colonie Regional Chamber of Commerce at the organization’s upcoming Annual Dinner in Albany. At the dinner on March 10, Paula will receive the Arthur R. Kapner Spirit of the Chamber Award, which is named in honor of Arthur R. Kapner. Kapner died in 2004 after five decades of volunteer service to the organization. “I am humbled by the Chamber’s award. The Credit Union’s purpose of benefitting every member, every time, every day goes beyond our four walls. We are passionate about helping our Chamber and community partners strengthen our businesses and community,” Paula said.

Also at the dinner, the Chamber will honor Walter L. Robb, Ph.D., former senior vice president of research and development for General Electric, and pay special tribute to the late Donald Led Duke, chairman of BBL Companies. Nearly 1,000 members of the region’s business community attend the Annual Dinner at the Empire State Plaza Convention Center.


Latino New York Magazine ProfileThe January 2011 issue of Latino New York magazine featured a familiar face. President/CEO Paula A. Stopera is profiled in the monthly bilingual publication. The story highlights Paula’s Credit Union leadership and her community work with groups like the Capital District YMCA’s Black and Latino Achievers Program, which helps local youths pursue higher education and career goals. Paula serves as chair of the YMCA’s Board of Directors. “In talking with Latino New York about our Credit Union and community volunteer work, I wanted to shed light on CAP COM’s unbridled commitment to its members and community,” Paula said. About 5,000 free copies of the magazine are distributed each month around the Capital Region. Find a web link to the Spanish and English magazine online at www.capcomfcu.org or read the magazine at our branch locations. Magazine editors wrote that the issue “is devoted to leadership and recognizes individuals in our community who not only are consummate professionals but also use their leadership positions to support activities that improve the lives of others.”

Spirit of the Chamber


First-time homebuyers!

Q: Where do I start?

A: Buying a first home is an exciting adventure. Start by working with people you trust and determine what you can afford. At CAP COM, we’ll start with a mortgage pre-approval meeting. That’s when our top-notch lending experts will review your credit history and target a Home Loan with an affordable monthly payment. Most first-time buyers will consider government loans and conventional mortgages. A government-backed FHA Loan can offer down payments as low as 3.5 percent. It’s a great option for many of our members.

Q: Is it better to rent or own?

A: With prices at historic lows, you may find a mortgage payment matches monthly rent. First, ask an expert if you qualify for a mortgage. Unlike rental payments, a home is an investment that can improve your credit standing and lending options down the road. Our Mortgage Division will walk first-time homebuyers through the entire buying process step by step. We offer an easy online mortgage application and service that benefits every member, every time, every day. Contact us today!

Q & A with our Chief Mortgage Officer

Chris McKenna Chief Mortgage Officer

CAP COM Mortgage Division(518) 458-2195 ext. 2924www.capcomfcu.org/homeloans


One couple’s journey from buying a first home to a money-saving ‘refi’ plan

Trust is important to Michael and Jennifer Pioggia. That’s part of the reason the East Greenbush couple turned to CAP COM’s mortgage experts in 2003 as first-time homebuyers.

“My dad is a long-time CAP COM member. I’ve had a Credit Union VISA® Card since I can remember. So, we took CAP COM’s first-time homebuyers class and soon got started with the Mortgage Division,” Michael said.

It didn’t end there.

“Recently, we worked with the mortgage experts on a refinancing plan that is saving us over $250 a month. They’ve always been trustworthy, accurate and timely,” Michael said.

After attending CAP COM’s first-time homebuyers workshop in 2003, the couple set up a meeting with mortgage expert Dave Stagnitti. As a self-described “numbers guy,” Michael arrived with mortgage estimates in hand.

“Dave had all the numbers broken down. It was great when our numbers matched,” Jennifer recalled.

Soon after, the couple bought a single-family home near the East Greenbush schools, where they live today with their two young children.

As mortgage rates recently reached record lows, the couple called CAP COM for refinancing options. Lending expert Jessica Brate set up a refinancing plan.

“Once again, CAP COM knocked it out of the park. CAP COM’s Mortgage Division made our concept a reality,” Michael said.

First-Time Homebuyers WorkshopWhy pay rent when you can own a home? March 24 | 6-8 p.m. Doors open at 5:45 p.m. Main Office 18 Computer Drive East, Albany

Chris McKenna Chief Mortgage Officer


CAP COM and Falcon Fraud Protection work together to help keep your CAP COM VISA® Debit and Credit Cards safe. Falcon is a premier fraud protection service that monitors card activity. If Falcon detects suspicious purchases, an analyst may call you to verify the transaction. The Falcon analyst will verify your identity but will never ask for a full Social Security Number, Account Number, or three digit code on the back of the card. If we are unable to verify suspicious purchases with you, new card purchases may be temporarily blocked. “Card fraud is an ever-present threat. At CAP COM, our top goal is to assure our members are protected,” said Lena Wilkins, Director of Risk Management. “Please be sure to update new home and cell phone numbers so we can better serve you.”

Falcon Fraud Protection

No matter what’s on your shopping list, your CAP COM VISA Debit Card is the fastest way to access your Checking Account at checkout. It’s convenient and it’s easy. Not to mention, you can track your spending online with CAP COM’s Connect-24. To use your Debit Card at checkout, swipe your card and choose credit or debit. With credit transactions, you’ll sign a receipt. For debit purchases, you’ll enter your Personal Identification Number (PIN). And remember, you can use your Debit Card at checkout to get cash back at participating merchants during PIN transactions. (Fee may apply.)

CU Rewards Points Your Debit Card helps you earn CU Rewards Points. For every $5 that you spend using your VISA Debit Card, you’ll receive one Reward Point. You can redeem your points for merchandise or travel. The more points you save, the greater the rewards.

Get started today! Call (518) 458-2195 or visit our website for more!

Use VISA® Debit Card at checkout

Skip the hassle of cash and coinsProtecting members from fraud is a critical piece of our mission. Below are tips to help you avoid fraud:

• Check www.capcomfcu.org for regular security alerts.

• Never provide personal or financial information in response to an e-mail, text message or phone call.

• Do not open unsolicited e-mails – simply delete them.

• Never buy anything marketed by spam e-mail messaging or click on links within an unsolicited e-mail.

Tips to stop fraud

Danielle

Bob

Alysia

Mike

Priscilla


Employee SpotlightCAP COM believes in recognizing employees for outstanding efforts in support of members and fellow employees. In January, the Credit Union recognized two managers with Leadership Awards and three staff members with TOP Awards.

Coming soon: Website redesign

Leadership AwardDanielle Carusone Contact Center ManagerMain Office21 years of service Leadership AwardBob BascomManager of ComplianceMain Office18 years of service

TOP ServiceAlysia MillerBranch Representative North Greenbush Branch2 years of service

TOP SupportMike RourkeSecondary Market Administrator Mortgage Division6 years of service

TOP SalesPriscilla BombardBranch Representative Brunswick Branch4 years of service

The CAP COM website is getting a new look. Keep an eye out for our new look and easier site navigation. Visit www.capcomfcu.org today!


CAP COMFinancial Services (518) 782-0209 | (800) 688-1045 | Fax (518) 782-5433

www.capcomfinancial.com

Not NCUA Insured May Lose Value No Credit Union Guarantee

CAP COM Financial Services - Insurance products offered through LPL Financial and its affiliates. CAP COM Financial Services is a division of CAP COM Federal Credit Union. CAP COM Financial Services and CAP COM Federal Credit Union are not registered broker dealers and are not affiliated with LPL Financial. Financial planning, tax preparation and insurance services offered through CAP COM Financial Services, LLC, a Registered Investment Advisor.

Planning your legacy

Sometimes a will isn’t enough. Naming beneficiaries for life insurance policies, as well as employer-sponsored retirement plans and IRAs, is also important for estate planning. At CAP COM Financial, our experienced Insurance Advisors will help you make informed decisions to benefit your family after you’re gone.

Life insurance policiesLife insurance death benefits are income tax free for all beneficiaries. With a beneficiary designation form, insurance proceeds can be distributed with few legal hurdles. For many, a spouse is the best choice of beneficiary.

However, setting up a beneficiary trust to manage and invest death-benefit proceeds can help. Trusts deliver stewardship and objectivity that a spouse with little financial experience may lack.

Retirement plans and IRAsBy law, spouses must be the primary beneficiary of a 401(k) or profit-sharing account. In some cases, spouses waive that right and allow a child to step in as beneficiary. For single people, a tax-free transfer to a beneficiary’s IRA is a smart plan.

“Get peace of mind with a smart estate plan. Meet with us and set up a plan today.”

This article was prepared by Standard & Poor’s Financial Communications and is not intended to provide specific investment advice or recommendations for any individual. Consult your financial advisor if you have any questions. Member FINRA/SIPC. Tracking #691221.

Tips for naming beneficiaries

Consider age Many policies and plans will not directly transfer assets to minors until a trustee or guardian is approved by a court.

Who will manage assets?Perhaps a trust set up in the person’s name would be better than a direct transfer. Trusts feature objective, experienced investment management.

Employer-sponsored retirement plans Unless waived by a spouse, the law requires a spouse to be the primary beneficiary of the account.

Contingent beneficiaries Should something happen to your primary beneficiary, the contingent beneficiary would receive your assets.

- Steve Massey Director of Advisory Services

Life insurance is essential for you and your family. Without it, an unexpected death can leave dependents in financial ruin. At CAP COM Financial Services, we offer an array of life insurance products from several trusted life insurance providers. Get the right coverage and best policy at a low cost.

Simplified Issue Life Insurance: Answer a few health questions and you could qualify for life insurance without a medical exam. It’s easy to get started.

Term Life Insurance: Guaranteed-level policies with terms from five to 30 years. Build a smart plan with our Advisors.

Whole Life Insurance: Permanent insurance with a payout value that builds over time. This is a great long-term solution.

Shift ‘never-spend money’ to life insuranceInvestors with “never-spend money” like stock dividends or savings certificates can do more. And CAP COM Financial can help. By shifting “never-spend money” to a single-pay premium life insurance plan, you can create an income tax free benefit for your children and grandchildren.

Real-world example A 75-year-old woman who invests in a $50,000 single-pay premium life insurance plan can guarantee an income tax free death benefit of $79,895.* Get a FREE quote!Call CAP COM Financial at (518) 782-0209 for a FREE quote today!

(518) 782-0209 | (800) 688-1045 | Fax (518) 782-5433www.capcomfinancial.com

Great rates for CAP COM members

Protecting your familyWorkshopsLong-Term Care: Protecting Your Wealth and Dignity April 14 10-11:30 a.m. & 5:30-7 p.m. Webinar: April 20 | Noon & 6 p.m.

Tax Strategies: Managing Your Taxes All Year Long* May 19 10-11:30 a.m. & 5:30-7 p.m. Webinar: May 25 | Noon & 6 p.m.

Workshops location: Main Office 18 Computer Drive East, Albany

To RSVP, call (518) 782-0209 or send an e-mail to [email protected].

Talk with us!

Call CAP COM Financial Services at (518) 782-0209 and set up a meeting. Our Financial Advisors are salaried, non-commissioned professionals who provide unbiased retirement, insurance, and estate and tax advice for our members.

Get started with a free quote• Visit www.capcomfcu.org/insurance • Ask at a branch location• Call (800) 842-5936A new partnership with Travelers provides CAP COM members a chance to save money and expand their insurance protection. Auto Insurance Home and Condo Insurance Renter’s Insurance Umbrella Liability Insurance

Insurance is underwritten by The Travelers Indemnity Company or one of its property casualty affiliates, One Tower Square, Hartford, CT 06183. Coverage, discounts, repair options and billing options are subject to state requirements and availability, individual qualifications and/or the insuring company’s underwriting guidelines.CAP COM Federal Credit Union does not warrant, guarantee or insure any service or product offered by any insurance company. CCFCU and Travelers are separate entities.

INSURANCE OPTIONS

*Liberty Life Assurance Company of Boston, Liberty Series Estate Maximizer Whole Life Insurance. Insurance availability is subject to underwriting qualification. This is a hypothetical example and is not representative of any specific situation. Your results may vary. Guarantees are based on the claims paying ability of the issuing insurance company. Riders are additional guarantee options that are available to an annuity or life insurance contract holder, many others may carry additional fees, charges and restrictions; and the policyholder should review their contract carefully before purchasing. Guarantees are based on the claims paying ability of the issuing insurance company.

“We can help you do more for your family. Talk with us today!” - Herb Warden Licensed Insurance Representative


*Investors should discuss tax-related strategies with a qualified tax advisor.


Earn a $2,500 scholarship for college

2010 scholarship winners: In the top row, from left: Patrick Murphy, Amanda Carney, Tracey Koch, Taylor Carey, Laura Kowalczyk, Lauren Livolsi, Sarah Mele, Samantha Matthews, Elecia Druba and David Stopera. In the bottom row, from left: Joseph Paradiso, Adam Rozniewski and Jeffrey Ruderman.

Weidner “Ed” Davis Scholarships The Foundation will award $2,500 college scholarships to 15 students this spring. The Davis Scholarship Program will award $37,500 to CAP COM members* who are graduating from high school or pursuing an undergraduate degree!

Apply today!Visit www.capcomfcu.org and download the application form, or call to have an application faxed or mailed. The application calls for an essay of no more than 500 words.

Scholarship Essay Question: “If you were named ‘Mayor for a Day’ of your city or town, what projects or changes would you implement to help improve the lives of your fellow citizens?”

Submit your essay with: • A word count total printed on the essay page • A completed application form • A copy of your tuition bill, acceptance letter or other correspondence indicating acceptance.

The scholarship application deadline is May 2, 2011. Your scholarship application must be postmarked or delivered in person no later than noon on May 2. All applicants will be notified of scholarship awards by Wednesday, June 15.

For more information, contact Public Relations Specialist Theresa Petrone at (518) 458-2195 ext. 3553 or [email protected].

*To be eligible for the scholarship, you must be a member of CAP COM Federal Credit Union when you submit your application. Scholarships are available to CAP COM members who are age 25 or younger and who are graduating high school or pursuing an undergraduate degree. CAP COM employees, volunteers and their family members are not eligible. Essays must be 500 words or fewer. If an essay is longer, judges will only read the first 500 words. All applications must be received by the deadline of May 2, 2011.

$21,000!We’re giving away

Tickets are only $25 each!

$10,000 Grand Prize$5,000 Second Place Prize

Six $1,000 Prizes

*Winners are responsible for all applicable taxes. Ticket holders need not be present to win. You must be 18 years old or older to purchase a ticket. Seek advice from a tax advisor for tax deductibility. Void where prohibited by law. The odds of winning depend on the number of tickets sold. A maximum of 3,250 tickets will be sold. The Foundation will stop selling tickets the sooner of midnight on Monday, May 2, 2011 or when all 3,250 tickets are sold. The $10,000 winner will be drawn first on May 5, 2011 followed by the $5,000 winner and then the six $1,000 winners. By purchasing a ticket you authorize that your name and/or photograph can be published in Credit Union and Capital Region publications. ID#GC 01-204-499-07635.

Purchase a ticket today at any of our branches. Buy online at www.capcomcares.org or www.capcomfcu.org. Or, call

(518) 458-2195. Winners drawn at noon on May 5 at Main Office.

BIG Benefit Raffle proceeds benefit the CAP COM Cares Foundation. The Foundation’s mission is to nurture our community by supporting

community health and wellness; financial literacy and education; and children and underprivileged families.

CAP COM Cares Foundation’s

BIG Benefit RaffleMarch/April ‘11 | 15

Join us at the Literacy RunThe Foundation is a Patron Sponsor for the Literacy Volunteers of Rensselaer County’s Literacy Run/Walk. The event raises money to help volunteers teach reading skills.

Race information:Date: Sunday, May 1 Location: Races start at the Atrium Building in downtown Troy

Race times:9 a.m. Children’s Run 9:30 a.m. 1 Mile Youth Race 10 a.m. 5K Race

Visit www.lvorc.org for more information or to register.

Golf tournamentJoin us at Wolferts Roost Country Club in Albany on Monday, June 13 at 10 a.m. for the CAP COM Cares Foundation 16th Annual Charity Golf Tournament Hosted by CCFCU Funding Group.• Sponsor registration is underway• Golfer registration starts April 1

For more information, call Foundation Administrator Jim O’Connell at (518) 458-2195 ext. 3631 or e-mail at [email protected].

Supporting our soldiersOur Foundation sends gift packages out twice a year to CAP COM members who are serving overseas in the U.S. military. As part the Supporting our Soldiers (SoS) Program, we send some of the comforts of home to dedicated soldiers. We purchase and package items such as board games, coffee, music CDs, DVDs, magazines and candy.

To provide a soldier with a care package: Contact Foundation Administrator Jim O’Connell at (518) 458-2195 ext. 3631 or send an e-mail to [email protected].

At a recent SoS event, children of CAP COM employees made posters for soldiers.

PHONE NUMBERS CCFCU Phone (518) 458-2195 CCFCU Toll Free (800) 468-5500 CCFCU Fax (518) 458-2261 Touch-24 (518) 458-8986 Touch-24 Toll Free (800) 634-2340

HOURS OF OPERATION Lobby: Mon — Wed: 8:30 a.m. - 4:30 p.m. Thurs & Fri: 8:30 a.m. - 6 p.m. Sat: 8:30 a.m. - 12:30 p.m.

Drive Thru: Mon — Wed: 8 a.m. - 5 p.m. Thurs & Fri: 8 a.m. - 6 p.m. Sat: 8:30 a.m. - 12:30 p.m.

Early drive thru hours 18 Computer Drive East, Albany 4 Century Hill Drive, Latham Mon — Fri: 7:30 a.m.

BRANCH AND ATM LOCATIONS Albany (Main Office and mailing address)18 Computer Drive East Albany, NY 12205-1168

Brunswick799 Hoosick Road

Clifton Park 1744 Route 9

Cohoes 219 Ontario Street

Colonie 341 New Karner Road

Glenmont 384 Bender Lane

Latham 4 Century Hill Drive

Niskayuna 582 Balltown Road

North Greenbush Route 4

OTHER ATM LOCATIONS Clifton Park Food Court, Clifton Park Center

Waterford (Limited branch hours)260 Hudson River Road

Other surcharge-free options SUM Networks COOP ATM

To find the ATM nearest you, visit www.capcomfcu.org and choose “Locations/ATMs” on our home page. Then, click on “Branch/ATM Locator.”

WEB BANKING www.capcomfcu.org Secure online banking

www.capcomfcu.mobi Mobile device banking

CAP COM FCU is federally insured by the National Credit Union Administration.


Saving money could take five minutesOur Five Minute Financial Checkup has saved some members more than $500 per month!* Stop in at any branch location or call us at (518) 458-2195 and speak with a helpful CAP COM Associate. Discover our real-world strategies to reduce monthly expenses.

Financial Checkup Tips

• Reduce your debt. Consolidate high-rate debt into a single CAP COM loan. Find more tools and calculators in our Resource Center at www.capcomfcu.org. • Save with automatic withdrawals. Set aside a small amount from each paycheck using a scheduled transfer in our Connect-24 home banking system. • Review expenses. The FinanceWorks tool in Connect-24 will help chart monthly expenses. Save by eliminating small purchases like a daily cup of coffee that can add up to hundreds each year. • Set up a unique Member Choice Savings Account with a personalized account name. Set aside money for bills and save for a special purchase!

Get your Five Minute Financial Checkup today! • Call (518) 458-2195 or (800) 468-5500 • Ask an Associate at any branch location

* CAP COM FCU cannot guarantee that Financial Checkups will help all individuals realize saving.

DiscountsMember Company

Join the Member Discount Program CAP COM Federal Credit Union offers all Member Companies a chance to join our Member Discount Program. Discounts are offered to the Credit Union membership on the web and in our newsletter. Get involved today. Call our Business Development Department (518) 458-2195 ext. 3671 to learn more! Find a full list of Member Discounts* at www.capcomfcu.org.

*Offer details vary by vendor. Effective date of the program is 2/1/10. Credit Union does not endorse or guarantee the products or services of Member Companies. Previous purchases excluded. Program subject to change or cancellation without notice.

CAP COM exclusive: Tickets for $12!Albany Devils AHL actionEnjoy discount tickets at three upcoming Times Union Center home games: • Sunday, March 13 vs Syracuse Crunch at 4 p.m. • Saturday, April 2 vs Charlotte Checkers at 7 p.m. • Sunday, April 3 vs Binghamton Senators at 4 p.m.

Visit the Member Discount page at www.capcomfcu.org/discounts to buy tickets.

Sylvan LearningGet $100 off Sylvan college prep coursesIt’s the prep that counts! Discover Sylvan SAT or ACT Prep Courses. Bring this newsletter page to a participating Capital Region Sylvan Learning Center to receive your discount. Offer cannot be combined with other offers.

Discover more by calling Sylvan Learning at (518) 869-6005 ext. 5.

Saving money could take five minutes

PRSRT STD U.S. Postage

PAID Albany, NY Permit #186

18 Computer Drive East Albany, NY 12205-1168

Saturday, April 30 9 a.m. - 3 p.m. Main Office 18 Computer Drive East, Albany

Our Car Buyers Helpline team will be working with local dealers to pre-negotiate substantial discounts on previously owned cars and trucks. Discover more inside! Lines

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