the

of

a monthly publication of

March/April 2010Vol 3 Issue 2

2010 chair’sMessageinauguralMeeting

2010 new boardMembersworkplaceHarassment & Bullying in the workplace

2010 Board Chair, Arlynn Dupuisonthecover:

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contributors

yourstaffStuart Harrison Ext. 202 General ManagerCynthia Hamu Ext. 201 Office ManagerShelley Gauthier Ext. 204 Administrative AssistantAnne Arnold, CSP Ext. 200 Membership Services ManagerCathy Martin Ext. 214 Event Coordinator/Marketing AssistantLindsay Walker Ext. 210 Front Line CoordinatorKrista Laidley Ext. 205 Licensing SupervisorReception Ext. 0

yourboard executive/financeArlynn Dupuis Chair Ayotte Dupuis O’Neill Mary LaRocque Past-Chair Marlin TravelTony Smith Vice-Chair Tristone Media Group Jef Dueck Treasurer 91.9BOBFM/Country 105/Energy 99.7Stuart Harrison Secretary Greater Peterborough Chamber of CommerceBetty Johnson Director-At-Large Century 21 United RealtyDrew Merrett Director-At-Large Merrett Home Hardware Building Centre

directorsJason Becker BDO Canada LLPPaul Bichler The Eco Laundry RoomBob Doornenbal The Peterborough ExaminerBrad Hilker Peterborough Regional Health CentreJim Hill Pan-Oston LimitedPatric Marren Nationwide BarterKamran Qayyum Siemens Milltronics Process Instruments Inc.Lisa Smith United Way of Peterborough & District appointmentsMayor Paul Ayotte City of PeterboroughKarl Moher Douro-Dummer Deputy Reeve County of PeterboroughHerma van Beek Peterborough County Federation of Agriculture

The Greater Peterborough Chamber of Commerce

175 George St. N.Peterborough705.748.9771

www.peterboroughchamber.ca

Arlynn Dupuis is a partner in the law firm of Ayotte, Dupuis, O’Neill and is the 2010 Chair of the Board.

ARLyNN DuPuiS

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Robert Woodman is the President, Investigator and Certified Fraud Examiner with Berkeley International Intelligence Inc. in Lakefield. 705-652-9090

RoBeRT WooDMAN

Jason Becker, BDO Canada LLPPaul Bichler, The Eco Laundry RoomJim Hill, Pan-Oston LimitedLisa Smith, United Way of Peterborough

& District

Please see the subsequent pages for photos and brief biographies of these new Board Members.

ADDiTioNAL CoNTRiBuToRS iNCLuDe:

insideon the cover 5

catering/meetings 7

marketing 9

member matters 12

new members 13

chamber events 14 - breakfast club - club laurus - business after hours

benefacts 19

here’s my card 20

regular features

4 Message from Your 2010 Chair

5 Inaugural 2010 Board

6 BoardNew Board members

8 Workplace Investigating harassment & bullying

10 Upcoming Events

16 Chamber News from the CCC & OCC

17 GalaRocky Mountain Romance

editor shelley gauthierManaging editor cynthia hamudeSign treehouse studio Cover Photo miranda studiosPrinting commercial press

THe voiCe of BuSiNeSS

4 thevoiceofbusiness

Chair’smessageTurning Adversity into Success

2In Montreal in ‘76 and Calgary in ‘88, Canada did not win a single gold medal. We are the only nation ever shut out at its own Olympics and we’ve done it twice. When the 2010 Winter Games were awarded to Vancouver and Whistler, the COC (with a great deal of financial assistance from the Government of Canada and many corporate sponsors) decided that hosting and participating were not enough. We wanted to win and launched the Own the Podium program, disbursing $117,000,000.00 aimed at launching our athletes to the top of the medals podium. The money has been directed towards traditional needs such as better coaching and training camps for our athletes. However, funding has also been directed toward more innovative and technological advancements. According to The Walrus, the reason so much money has been spent on this research is largely due to the

2002 Canadian Olympians who reported that “they were being beaten by athletes who had better suits, or better runners on their bobsleds, or better skis, because the manufacturers were giving the best ones to other countries”.There are lessons here for all of us who want to better our businesses. I can see two, but I’m sure many more exist: Lesson #1: Listen to those who are “in the trenches”. After Canada’s poor showing at the 2002 Olympics, the COC went back to basics and set up debriefing meetings with its athletes to try to find out what caused our poor showing and how it could be fixed. As a business owner, take the time to speak with your customers, clients, employees etc. about the services you provide and how they can be improved upon. It would have been easy for the COC to make assumptions but instead it asked the questions of those who were directly experiencing the problems and,

as you will see below, the answers were simple and surprising.Lesson #2: Don’t keep doing the same things over and over and expect different results (Einstein’s definition of insanity!). After the 2002 debriefing, the COC realized that our athletes were disadvantaged not only by a lack of funding in the traditional coaching and training areas but also by a lack of funding

to “science of sport”. The COC became more innovative and initiated research into such things as snow and ice friction and the creation of wired ski helmets and sleeker speed skating suits. After identifying the problem the COC tried something new.While the 2010 Games don’t begin until mid-February it has already been predicted that Canada will win more combined medals than any other country, including several gold.Here at the Chamber, we are facing our own challenges. As our members know, in the fall of 2010 we will no longer be providing licensing services. This represents a significant loss of revenue for our Chamber, revenue that must be replaced. To meet this challenge we have a great base, with a strong staff, diverse board and clear financial understanding of our assets and what lies ahead. We are utilizing the lessons outlined above. In December several “think tank” meetings were held with members throughout our community to set a working list of avenues the Chamber may take in meeting our revenue expectations. Over the course of the next few months, Chamber board and staff will be pursuing new ventures and, as revenue generating through licensing is no longer a possibility, we will be creating new initiatives. As incoming Chair, I have every confidence we will meet this challenge. Let the games begin.

009 was a challenging year for the Chamber and I suspect, given the economic climate of the past year, for many of our members. However, a recent article in The Walrus magazine about the Canadian Olympic Committee’s “Own the Podium” program reinforces the idea that adversity and the challenges that come with it can be the catalyst for success.

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Arlynn Dupuis, Ayotte Dupuis O’Neill by

5 thevoiceofbusiness

t he 2010 Inaugural Meeting was held at the Annual Board Retreat, where the 2010 Board Chair, Arlynn Dupuis, was sworn in by Mayor Paul Ayotte. Your 2010 Board of Directors are:

INAUGUrAlmatters

This month’s cover features our 2010 Chair, Arlynn Dupuis of Ayotte, Dupuis, O’Neill. Read her message to the Chamber members on page 4.

onthecover: 2010 Board Chair, Arlynn Dupuis

Directors:

Jason Becker, BDO Canada LLP

Paul Bichler, The Eco Laundry Room

Bob Doornenbal, The Peterborough Examiner

Brad Hilker, Peterborough Regional Health Centre

Jim Hill, Pan-Oston Limited

Patric Marren, Nationwide Barter

Kamran Qayyum, Siemens Milltronics Process Instruments Inc.

Lisa Smith, United Way of Peterborough & District

Appointees:

Mayor Paul Ayotte, representing the City of Peterborough

Karl Moher, Douro-Dummer Deputy Reeve, representing the County of Peterborough

Herma van Beek, representing the Peterborough County Federation of Agriculture

The Chamber is thrilled to welcome four new Board Members to this esteemed group of individuals. They are: Jason Becker; Paul Bichler; Jim Hill and Lisa Smith. Please see the subsequent pages for photos and brief biographies for each of these new Board Members.

Executive:

Chair

Arlynn Dupuis

Ayotte Dupuis O’Neill

Vice-Chair

Tony Smith

Tristone Media Group

Past-Chair

Mary LaRocque

Marlin Travel

Treasurer

Jef Dueck

91.9BOBFM/Country 105/ Energy 99.7

Secretary

Stuart Harrison

Greater Peterborough Chamber of Commerce

Director -At-Large

Betty Johnson

Century 21 United Realty

Director -At-Large

Drew Merrett

Merrett Home Hardware

Building Centre

6 thevoiceofbusiness

BOArDmattersNew Board Members

Jason Becker:

Jason Becker is a Partner in the Peterborough office of BDO Canada LLP. Jason received his Chartered Accountant (CA) designation in 2000 and his Certified Financial Planner (CFP) designation in 2003. Jason has over 12 years of experience providing accounting, advisory and tax planning services to clients in a wide range of industries including manufacturing, construction, education, health care and non-profit organizations.

Jason is an active member of the community. Currently he is the past president of the Kinsmen Club of Peterborough and previously he was the treasurer for both the Festival of Trees and Kawartha Child Care Services.

Jason has been married to Martha for 14 years and they have two children – Josh, 11 and Ali, 9.

Paul Bichler:

Paul was born in Toronto and has a B.Sc. in Finance and Economics from LSSU in Sault, Michigan. He has worked for Ford Credit, Hyundai/Kia and Samsung. He has also been an entrepreneur in the trucking industry, bottled water and along with his business partners, Brant Kelso and Natasha Bick -Kelso he co-founded The Eco Laundry Room, an environmentally friendly coin laundry, that has been in operation for over two years in Peterborough and they are opening a new laundry in Toronto in January 2010. Paul has lived in Peterborough for three years and is also active in politics.

Jim Hill, CMA:

Jim is currently the V.P. Finance and Administration at Pan-Oston Limited. in Peterborough and serves on the Peterborough Theatre Guild as Finance Manager. He has served on several local not-for-profit boards as well as on the United Way Fund Raising Committee and as a Junior Achievement Advisor.

He was part of the successful start-up and eventual sale of QuadrAlliance Inc. In 2002 Jim and three partners formed Complete Retail Solutions, Inc., growing the company to become a major competitor in the Canadian retail fixture sector. In 2006, the start-up company became equal partners with Retail Logic in the ownership of the Canadian operation of Pan-Oston Limited.

Jim and his wife Vedra raised their two children in Lakefield.

Lisa Smith:

Lisa Smith graduated from Trent University in 1999 with an Honours Bachelor of Administrative Studies and also holds a Certificate in Human Resource Management from Fleming College. Lisa has worked in the non-profit sector for 11 years specializing in program management and organizational development. Lisa is currently the Director of Organizational & Community Development with the United Way of Peterborough & District and is responsible for United Way’s community investment projects, which seek to build stronger community, leaders and organizations. Prior to coming to United Way, Lisa worked as a Program Manager for organizations focused on building economic opportunities for rural communities.

Most recently, Lisa developed an online certificate program, in partnership with Fleming College, in Not-for-Profit Leadership, and is currently the professor for this program.

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No Ties RequiredViamede Conference ResortWhen it comes to corporate events, Viamede Conference Resort & Spa offers a twist on the ordinary. Not only are the events customized to meet every situation, the Resort offers a laid-back approach to corporate events.

Don Bennett, owner of Viamede Resort, offers an insight into their philosophy. “For years, companies have had ‘open door’ policies – where anyone could visit the boss at any time with concerns or ideas. At Viamede, this open door concept translates into meetings where people can get to know one another in a relaxed atmosphere.”

After a productive morning of learning about new products, corporate philosophy or vision, team-building activities take the employees back to the basics of having fun. Bennett says, “Companies are going back to investing in their people to build

loyalty, camaraderie and a sense of ownership. Team building is an effective way to start this process.”

Businesses have choices at Viamede Resort for their functions. Meeting rooms can be set up for break-out sessions for up to 40 people; the main dining room can be utilized not only for meals, but also for presentations for groups of 100; and the Boathouse Restaurant with its pub-like atmosphere lends itself to an evening of social networking.

Previous corporate clients agree that when an employee has an opportunity to “take off the tie”, the return on investment is a productive workplace.

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7 thevoiceofbusiness

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WOrkplACEmattersrobert Woodman, Berkeley International Intelligence Inc.by

Investigating “Harassment/Bullying” In The Workplace

wIn Ontario Superior Court case Stone v. SDS Kerr Beavers Dental, it was reported the judge found in favour of the Plaintiff, who was terminated with cause for engaging in sexual harassment. The judge determined the workplace investigation was “flawed”, as it was conducted by an inexperienced HR employee, and the sub-standard investigation played a significant role in the Plaintiff’s termination. The court was especially concerned that the accused was not afforded the opportunity of explaining his actions or rectifying the situation. The Plaintiff was given only a very vague description of the harassing behaviour and the complainants were not identified.

Corporate management / HR Professionals should be proactive by including the following checklist in the “Security Procedures” section of the company’s policy & procedure handbook / manual to ensure proper protocols are followed and thorough investigations are conducted in order to obtain airtight conclusions, thus avoiding potential costly litigation.

Evaluate the complaintBe mindful that not all anonymous complaints warrant an investigation. If you have a reluctant complainant, consider alternate solutions that may not involve an investigation, such as a transfer to a different department or location, or perhaps additional education and training.

Choosing an investigatorIt is recommended that Corporate Counsel not be involved in the investigation process. It could be a representative from HR, but in most instances, it should be an external experienced and impartial investigator.

Investigation scopeControl the scope of the investigation, which can easily grow and take on a life of its own. An overly broad and unstructured investigation tends to cause more disruption in the workplace, takes more time and becomes quite costly.

Full disclosureThe investigator must be cognizant and respectful of the rights of both the accused and the complainant throughout an investigation. Both parties must be made fully aware of what is being said about them. All allegations and the identity of witnesses must be disclosed.

Legal representationAlthough it is an internal investigation, Counsel for the complainant, the accused and even witnesses should be permitted to participate by being present during questioning. Denying an accuser’s request to have their counsel present may be misconstrued as being unfair and highhanded. One caveat; Counsel’s participation should be restricted to prevent them from interfering with the conduct of the investigation.

Avoid delayThe investigation, followed by the decision making process, must be carried out expeditiously, with the decision communicated to the complainant and the accused without delay. Delay causes disruption in the workplace.

Provide supportMorale is an essential component within any organization. Management should provide emotional support to all participants by recommending the company EAP or suggesting a paid leave of absence.

Evaluate employer actionIn the event the investigation reveals the employer condoned the accused’s behavior without taking action, this must be a consideration in evaluating the conclusions and deciding the proper corrective action.

EducationDistribution of the company’s “harassment policy”, together with in-house training, should be an ongoing process. Redistributing the policy every six months or during each performance review reinforces the message with all employees.

Choose discipline carefullyThere are different levels of harassment severity and termination is not always the best actionable route to take. Keep in mind, dismissed employees have the sympathy of the courts on their side, and when determining whether an employee who is found guilty of harassment should be dismissed with cause, a contextual analysis will be adopted.

orkplace investigations at times are laden with complications which present unique challenges for management, necessitating difficult decisions to be made. A good investigator must possess a solid understanding of due process requirements, as well as excellent communication skills, a lack of which would most certainly result in a shabby and inferior investigation.

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It is time to refresh your stale marketing?By Brian Stephenson, Creative Director, Treehouse Studio

Have a look at your current marketing material. Are your ads, flyers, brochures, website or any other marketing programs collecting dust? If so, it could be time to refresh your business image.

Keeping a strong marketing brand is more important than ever, as clients are less likely to be brand conscience than 10 years ago. Now prospective clients have become more marketing savvy, and look to find who is adapting to them (by selling directly to them).

Re-evaluate who your target market is and compare it to when you first started. Has it changed? Are they older or younger? Up-scale or more down to earth? Should my message be broader or more narrow? Look at other areas of your business with your marketing or creative professional to make a more informed decision.

What are your options? You can start from scratch, and make everything look new; or it could be as simple as re-writing your marketing material. Remove outdated information for something more current or update old photos. Even changing the format can make a big difference. Remember… your competitors could be doing a better job at marketing their services or products to your clients.

Brainstorm and work with a creative professional who can help you target your client base, revitalize your business image and keep you looking fresh. It will be the best decision you make this year!

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Call Anne Arnold to book your spot, first come-first served.

• Informyourfellowchambermemberswithindustrynews that could help them in their day to day operations, and help promote yourself with up to 240 words

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175 George Street North Peterborough, Ontario, Canada K9J 3G6www.peterboroughchamber.ca

Phone (705) 748-9771 x200Fax (705) 743-2331Toll Free (877) 640-4037Email anne@peterboroughchamber.ca

BENEFITS OF MEMBERSHIP Networking Opportunities - Membership Directory - Internet Listing Monthly Newsletter - Business Referrals - Group Health Insurance Government Lobbying - Visa/Mastercard Merchant Discount Rates

Build Your Business Reputation - Business Advocacy - Member DiscountsOntario and Canadian Chamber Membership

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9 thevoiceofbusiness

10 thevoiceofbusiness

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March Upcoming Events...

121st annualgeneralmeeting & political power Hour tuesday, march 23rd, 2010Details: Agenda includes the 121st Chamber Annual General Meeting plus the political power Hour with all four levels of government represented, along with a special presentation from the Honourable John Milloy, Minister of Training, Colleges and Universities, and Minister of research and Innovation. City, County, provincial and Federal representatives will each give a ten minute presentation, followed by a question and answer period. date: Tuesday, March 23rd location: Holiday Inn peterborough Waterfronttime: 7:30 am – 9:30 amcost: $20 Members, $30 Non-Members + GSTplease note: pre-registration is required for this event.

businessafterhours tuesday, march 2nd, 2010Peterborough Square featuring The peterborough Festival of Trees & Manpower Services Canada ltd (*please register at Festival of Trees store front - lower level, off Simcoe Street staircase)

location: peterborough Square, 360 George Street Northtime: 4:00 - 6:00 pmcost: Free, compliments of OlG Slots at kawartha Downsplease note: pre-registration is required for this event.

clublaurus thursday, march 25th, 2010location: The Historic red Dog, 189 Hunter Street West guest speaker: Nicole Truman, GpA EDC time: 5:00 - 7:00 pmcost: Free, compliments of The 2nd Floor lounge & The Historic red Dogplease note: pre-registration is required for this event.

breakfastclub tuesday, march 9th, 2010location: Carousel restaurant, 116 lansdowne Street Eastguest speaker: Amy Simpson, MicroAge Technology Solutionstime: 7:30 amcost: pay for your breakfastplease note: You do not need to register for this event.

Edward Loyst,CEO & Executive Chairman, Franchise Bancorp Inc.

Next Month – Wednesday, April 7thChristine Magee,

President & Co-founder, Sleep Country Canada

You can register for these events by visiting our WBN website at

www.womensbusinessnetwork.netCost is $35.00 per person and must be prepaid.

Guest registration for March’s meeting is Thursday, February, 23, 2010.

Don’t miss out on these wonderful opportunities.

Promoting and supporting women in business through personal and

professional growth opportunities.

Wednesday March 3rdHoliday Inn Peterborough Waterfront

6-7 p.m. – Social Hour, 7 p.m. – Dinner8 p.m. – Guest Speaker

Living Lighting was founded in 1968 by Edward Loyst, Chairman and CEO of Franchise Bancorp Inc. The TSX listed multi concept franchise company owns Living Lighting, Rafter Home Stores, Panhandler Shoppe,

Global Pet Food stores and Ryan’s Pet Foods. Living Lighting grew into Canada’s largest chain of franchised

residential lighting stores. Mr. Loyst is a director of several companies including Aragorn Holdings Ltd.,

Index Gift Imports Ltd and Indian River Reptile Fund. He is a co-founder of the Canadian Association of Franchisors and served as chairman for 5 years as well as a director of the Retail Council of Canada and as a chairman of their franchise committee.

Edward will be addressing such issues as entrepreneurship, franchising your business, and surviving a bank attack. You won’t want

to miss this one!!

registrationinformationUnless otherwise specified, registration is required for all Chamber events. To register, please call 748-9771 Ext. 0 or email register@peterboroughchamber.ca

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April Events:

Looking Ahead:

businessafterhours tuesday, april 6th, 2010Peterborough Lions Club Community Centre & Rayco Refrigeration Peterborough Ltdlocation: 347 Burnham Street, peterborough (East City)time: 4:00 - 6:00 pmcost: Free, compliments of OlG Slots at kawartha Downsplease note: pre-registration is required for this event.

businessafterhours tuesday, may 4th, 2010Peterborough Kialocation: 238 lansdowne St. Easttime: 4:00 - 6:00 pmcost: Free, compliments of OlG Slots at kawartha Downsplease note: pre-registration is required for this event.

39th annualgolftournament wednesday, june 9th, 2010location: kawartha Golf & Country Clubtime: lunch 11 am – 12:45 pm, Shot gun start 1:00 pmcost: $150 + GST per personsponsord by: Cabinetreeplease note: Many sponsorships opportunities available. For more information contact Cathy at 748-9771 ext. 214 or email at cathy@peterboroughchamber.ca

clublaurus thursday, april 22nd, 2010location: The Historic red Dog, 189 Hunter Street West event: Downtown Scavenger Hunt time: 5:00 - 7:00 pmcost: Free, compliments of The 2nd Floor lounge & the Historic red Dogplease note: pre-registration is required for this event.

breakfastclub tuesday, april 13th, 2010location: Carousel restaurant, 116 lansdowne Street Eastguest speaker: Sofie Andreou, Sofie Andreou & Associates time: 7:30 amcost: pay for your breakfastplease note: You do not need to register for this event.

11 thevoiceofbusiness

12 thevoiceofbusiness

MEMBErmattersheadlines

Robert C. McGillenC. Ian Keay

Continuing the Practice of P. DOUGLAS GALVIN

Robert McGillen is pleased to announce his association with Ian Keay and the

formation of their new law firm practicing in the following areas:

bob@mcgillenlaw.comian@mcgillenlaw.com

Bus. 748-2241Fax. 748-9125

P.O. Box 1718347 Charlotte Street

Peterborough, ON K9J 7X6

real estate - wills - estates - corporate law

civil litigation - family law

Changes to the voice of BusinessIf the expression “less is more” is true, then the Voice of Business magazine is for you! The Chamber’s popular magazine will be published bi-monthly in 2010 and will feature more pages, more editorial, and new advertising features. For advertising information, please contact Anne Arnold at 748-9771 Ext. 200 or email anne@peterboroughchamber.ca

The urn Gallery offers Handcrafted urnsThe Urn Gallery carries a line of wooden cremation urns that are handcrafted here in Peterborough by Dan Woods. Using both domestic and exotic woods, Dan creates unique one of a kind and affordable urns. Check out the designs at www.theurngallery.ca at the Urban Crafters Market in Portage Place or call 705-743-2755.

david’s opens on George StreetFor those of you who love to check out new restaurants, you can try david’s on George Street. Owner Mary Pappas promises a variety of international and European entrees in a casual fine dining atmosphere. david’s is located at 25 George Street, which is at the corner of George and Lake. Call 705-740-9191 for more information.

40 years Combined experience in Bo PizzaTrish Mock and Richard Chaplin just purchased Bo Pizza in the fall. The business is located at 2695 Marsdale Drive, across from Beavermead Park. The couple has a combined 40 years experience in the business, they’ve added to the menu which now features pizza, pasta, subs, pitas, salads and wings, and they are giving the place a new look. Eat in, take out, or delivery, full details are online at www.bopizza.com

New Partner forms McGillen Keay Law officesRobert McGillen Law Office is pleased to welcome Ian Keay to the law practice. Effective January 1st the firm is now known as McGillen Keay. Ian Keay will practice primarily in the areas of real estate, wills & estates, and corporate law. The law office will remain at 347 Charlotte Street, call 705-748 2241 or email bob@mcgillenlaw.com

Makeover Complete for Historic Red DogThe Historic Red Dog has completed its makeover by partnering with Shawn Stephenson and Brian McAllister, owners of Buster Rhino’s Southern BBQ. Michael Skinner, CEO of Kawartha Entertainment Group, The Rooster and the 2nd Floor Lounge, says the new partnership allows the Red Dog to offer great pub fare, 24 taps, 18 scotches, and a 100 inch HD Screen. The Red Dog is located at 189 Hunter Street. Call 705-872-4530 for more information.

Soehner Displays and exhibits inc. Awarded Readers’ Choice AwardSoehner Displays and Exhibits Inc. was awarded the 2009 Durham Times Readers’ Choice Awards for Display Equipment. Soehner Displays is located at 2 Price Street in Brooklin. For more information, please call (905) 665-7847 or visit them online at www.soehnerdisplays.com

Monarch Charter Services inc. expands Their fleetMonarch Charter Services Inc. has recently added Lincoln Stretch Limousines to their fleet of vehicles. With the addition, they are now providing “entertainment transportation” guaranteeing the same high quality of service that their customers have grown accustomed to. Their office has also moved to 2806 Meadowview Road in Peterborough. For more information, please call 705-743-3230 or visit them online at www.monarchcharters.com

Does your business have some new and exciting news to share? If so, please submit your information (approximately 75 words) to editor@peterboroughchamber.ca by the 1st of the preceeding month for inclusion in the next month’s issue (i.e. February’s newsletter, January 1st deadline). Please note that information will be printed at the General Manager’s discretion.

13 thevoiceofbusiness

newmemberswelcome to our new members who joined the Chamber from Dec. 8, 2009 - Feb. 9, 2010

advanced Moving and Storage inc. Transportation/Trucking & Freight Forwarding Michelle Etchells (705) 741-0553

Creative Life Coaching Coaching - Corporate & Personal Kelley Mazda (705) 743-7778 www.creativelifecoaching.ca

david’s Restaurants & Catering Mary Pappas (705) 740-9191

King’s Crossing tap & grill Restaurants & Catering Kevin Isaac (705) 874-1234

Lindsay Broadband inc. Manufacturing - Consumer Products David Atman (705) 742-1350 www.lindsaybroadbandinc.com

eileen Madder, Manulife Securities Financial Consulting, Planning & Services Eileen Madder (705) 741-5287

Mcgillen Keay Legal Services Robert McGillen, Ian Keay (705) 748-2241 www.peterboroughlawyer.com

Plan to inspire Event Planning Ruth Greig (705) 768-5626

Siggi’s helping hand Residential Construction Siegmar Buschhaus (705) 760-5855

Smitty’s Consulting Consultants – Business, Management & Retail Joe O’Reilly (705) 749-3338

Swish Chalet Restaurants & Catering Paul Cousins (705) 745-5577 www.swishchalet.ca

Whitfield home improvements Residential Construction Michael Whitfield (705) 872-2156

Kawartha Claim Services Insurance Bruce Patterson (705) 292-6901

Correction from last issue: phone number for Universal Painting 876-0086

please utilize their services whenever possible

NEW this month:

Check out the downloadable flyer on the Chamber website at peterboroughchamber.ca for a complete listing of all the great savings you and your employees can enjoy by simply being a member of the Chamber. sa

ving

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M & M recycling and disposal Simply state that you are a member or an employee of a member

company of the Peterborough Chamber of Commerce at time of booking your bin and you will be given a 10% discount on all hauling rates within the greater Peterborough area.

(705) 652 3505

Marlin travel Offering 10% off all travel boutique items. 50 bonus Air Miles

reward miles per booking for any vacation package or cruise.

Mary LaRocque 705 748-6200 mary.larocque@marlintravel.ca www.marlintravel.ca/1239

14 thevoiceofbusiness

January Breakfast Club Winner profile

Congratulations to Mike Goselin of FBC Inc.FBC is Canada’s leading farm

and small business tax specialist. For 58 years, they have provided a unique year-round membership that covers their Members’ business and personal tax needs throughout their

lifetime. Contact Mike Goselin (1-800-265-1002) to understand how FBC’s tax preparation and related services can benefit you.

1-800-265-1002

www.fbc.ca

December

Cammie Jacquays of Pure Power Solutions was our guest speaker on December 8th, 2009. Her talk was timely as she spoke to us about creating our business plan for the coming year.

We learned the key of a business plan is not so much the actual paper it is printed on, but the process the business owner must go through to create the plan. Writing down your plan is the first step to making things happen.

Look at the reasons for your business, your mission, vision and the objectives that will allow you to reach your goals. The key is to improve your business planning skills and create the roadmap for business success.

January

The speaker for our January breakfast meeting was Sharla Trudell of GoSmallBiz.com. Sharla is a local Certified Management Accountant who is also an independent associate for Prepaid Legal and GoSmallBiz.com. She spoke about the services available to individuals and small business owners through Prepaid Legal. An affordable monthly membership gives you: access to a top rated law firm available to answer questions on unlimited issues, write letters or make phone calls on your behalf and many other benefits. Top rated small business consultants will answer any question within 2 days. An online database of legal form templates which you can personalize for your own situation, print out and have the law firm review, plus many other benefits.

Sharla also has a monthly networking breakfast club, hosted by GoSmallBiz.com to help small business owners network and meet other small business owners to promote their businesses and talk to others about issues facing them. Check out www.sharlatrudell.com or call 761-0200 for further details.

breakfastclub by Betty Johnson (Century 21 United realty), Breakfast Club Committee Co-chair

sponsored by:

CHAMBEreventsclublaurusJanuary The Historic red Dog by lindsay Walker, Front line Coordinator

January

In January Club Laurus shifted to The Historic Red Dog. The newly restored restaurant/bar, with its big screen tv and fabulous food, was the perfect location for our New Year Social and Interactive Wii Tournament. Congratulations to tournament champion, Sean Auger from Flat Fee Realty Inc!

The start of a new year is a great time to look at where Club Laurus has been, and

where it is going. The group’s mandate is “cultivating success in business for the next generation”. Geared to those 40 years and under, monthly events offer a mix of professional development, networking, and social interaction with other young business professionals. 2009 presentations included online social networking, tax information and tips, and economic development and environmental sustainability; networking activities included speed networking and Business Bingo; and fun/social activities

included our annual Trivia Night. 2010 events will include a presentation on financing for your business, a fun scavenger hunt, and more! Check out the Upcoming Events section for more information. Events will be held between the 2 sponsor venues – The 2nd Floor Lounge and The Historic Red Dog. And remember, if you don’t “qualify” to attend this 40 and under group, please share the information with any of your employees who might be interested.

15 thevoiceofbusiness

sponsored by:

businessafterhours by Bob Behan (The protectors Group), BAH Committee Chair

January – Jake’s Neighbourhood Grill

Volunteers – People who practice working on behalf of others on a particular cause without payment for their time and services. Volunteering is an unselfish activity intended to promote or enhance the quality of life of a community.

The Peterborough Chamber recognized the efforts of approximately 70 people who fall into this category at the January BAH. It is little wonder why the Peterborough Chamber continues so successfully given the quality of volunteers whose efforts compliment those of the Chamber personnel.

Jake’s Neighbourhood Grill, renowned for their delicious “All You Can Eat Ribfest” Tuesdays, hosted the event and took the opportunity to prove they serve a complete

variety of outstanding dishes. Members sampled numerous menu items and were more than impressed with the superior quality of the offerings. You can enjoy Jake’s as a group in a private dining room or as an individual or family in the bar area or at a regular dining table.

Congratulations to Kevin and Susan Ross who will celebrate their 25th anniversary of operating Jake’s. This remarkable achievement is a testament to their long term commitment of providing high quality food products, friendly customer service and all at an affordable price.

The contribution of the Chamber volunteers is appreciated but thanks is also owed to all of the community volunteers who help Peterborough be a better place to live.

February – Canadian Canoe Museum

“Don’t judge a book by its cover” describes the sentiment repeated at the Canadian Canoe Museum BAH. Once you open the doors to this venue I guarantee you will be impressed.

The CCM is a fantastic museum created by passionate collectors, dedicated volunteers and supporters to honour a truly amazing wonder, the canoe. The canoe served to take its passengers through many adventures and the CCM takes its patrons to many exciting stops enhanced by the stories associated with each exhibit.

Yes, it is very interesting from a historical perspective. Yes, it focuses on Canada. Yes, it is educational. It has all of those attractive features and more, but most of all it is an awesome entertainment experience.

The CCM also provides the opportunity to actually live some history. They offer a number of unique courses lead by highly skilled craftsmen to ensure your success. You can experience the basics of fingerweaving, handcraft a black cherry paddle, weave a woodland pack basket, build a wanigan or make a Hudson’s Bay blanket coat.

I am genuinely sorry that it took me so long to enjoy the experience of an amazing facility located in our own back yard. Thank you CCM for sharing your treasures with us.

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16 thevoiceofbusiness

News from the OCC

The agreement announced on February 5th between Canada and the United States on ‘Buy American’ provisions represents an important step forward putting Canadian companies in a better position to benefit from remaining U.S. infrastructure stimulus funding and establishes a mechanism for negotiating further access to U.S. markets. This means we are now in a stronger position compared with our main competitors.

The Canadian Chamber has been doing a great deal of work around Buy American, and while we will continue

to push for greater engagement and to counter protectionism with our largest trading partner, we commend both the Canadian and U.S. governments on this productive agreement. In the many media interviews the Canadian Chamber has done over the last 24 hours, our message is that limiting the damage done by the Buy American provisions is a positive step forward.

Another important outcome of this process was the speedy and comprehensive work done by the federal and provincial/territorial

governments to get this offer to the U.S. This sets an important precedent for greater co-operation during current and future free trade negotiations. This is a major step forward domestically and will bode well going forward.

For additional information on Canadian Chamber of Commerce activities, please visit their website at www.chamber.ca

‘Buy American’ Agreement reached

CHAMBErmattersperrin Beatty, president of the Canadian Chamber of Commerceby

Changes to Ontario’s Workplace Safety System could lead to more regulations for business following a review currently being conducted by the Ontario government.

The Ontario government recently appointed an Expert Panel that will review and make recommendations on ways to strengthen Ontario’s Workplace Safety System. The Expert Panel is to report back to the Minister of Labour with its recommendations Fall 2010.

The Panel will begin its review by researching workplace safety practices in national and international jurisdictions. They will also review a range of issues including:

• Continuum of safety practices in a workplace and entry-level safety training

• Impact of the underground economy on health and safety practices

• How existing legislation serves worker safety

Tony Dean, former Secretary to Cabinet has been appointed Chair of the Expert Panel. For further information please contact Mary Hogarth, Senior Policy Analyst, maryhogarth@occ.on.ca, 416-482-5222 ext. 233

For additional information on Ontario Chamber of Commerce activities, please refer to their website at www.occ.on.ca

Ontario Government Strikes panel to review Workplace Safety

17 thevoiceofbusiness

CHAMBErgala

Custom Clothing, Work boot and Embroidery Programs

Silk Screening and Promotional Products also Available

This evening would not have been possible without the work of our dedicated volunteers and the support of our wonderful sponsors!

Thank you to our 2010 Gala Committee:• Jef Dueck (Chair) – 91.9 BOBFM,

Country 105, Energy 99.7• Sharon Legon (Vice-Chair) – 1st

Call Property & Equipment Service

• Kim MacDonald – That Special Touch Wedding & Event Décor

• Lisa Hutchinson – CAA Travel

Thank you to our 2010 Sponsors:• Event Sponsor - Lansdowne

Place• Grand Prize Trip Sponsor – TV

Cogeco• Appetizers – Shimano• Décor – The Peterborough

Examiner• Wine – McWilliams Moving &

Storage• Band – The Historic Red Dog• Cocktail Band – Ayotte, Dupuis,

O’Neill Law Office• Early Bird Limo – Ambassador

Limousine

• Guest Photos – Collins Barrow Chartered Accountants

–The Vincent Press• Coat Check – 1st Call Property

& Equipment Services• Roses – D.M. Will Associates Ltd.• Additional Sponsors

- Carlson Wagonlit Stewart Travel

- Cabinetree - Coach Canada - Diversified Communications

Door Prize Donors:• CAA Travel• Impact Staging and Design• Peterborough Golf & Country

Club• Pro-Tech Pool & Spa Service• That Special Touch Wedding &

Event Décor• 1st Call Property & Equipment

Services

cathy martin, event coordinatorbyrocky Mountain romance

t he Chamber’s 121st Annual Gala event was held on Saturday February 6th, sponsored by Lansdowne Place, and was in honour of our 2010 Board Chair, Arlynn Dupuis. The Gala was held at the beautiful new club house of the Peterborough Golf & Country Club and guests were again given the chance to win our fabulous trip, sponsored by TV Cogeco, this year to the Canadian Rockies! Congratulations to our trip winner, Robert Gauvreau, of Robert D. Gauvreau Professional Corporation - Chartered Accountant.

Event Sponsor

Grand Prize Sponsor

Always there...Always informed

EXAMINERTHE PETERBOROUGH

www.p e t e r bo rough ex am in e r. c om

PETEWATERSPEC.AD:Quark ad template 6/19/09 2:52 PM Page 1

18 thevoiceofbusiness

Come and meet

A Business Networking Opportunity in a Trade Show Environment.

• Door Prizes throughout the day• Show specials and discounts• Appetizers, snacks and cash bar all day• Regular Business After Hours crowd from 4-6 pm• Mingle with other business owners• Promote your business• Establish new business relationships

Hundred’s of Fellow Business people... One on One!

Pre-Book your space now.

WEDNESDAY

SEPTEMBER

152010

Mark it on your calendar

Noon to 7:00pm

Morrow Building

Memorial Centre

sponsored by:

19 thevoiceofbusiness

benefactsby Brian Bulger

Focusing in on Eye Care

( )www.chambers.ca1.877.277.0677

HELP IS HERE, WITH AFFORDABLE GROUP COVERAGE DESIGNED SPECIFICALLY FOR

SMALL TO MEDIUM SIZED BUSINESSES.

If the tooth fairy won’t pay your

dental bills,

WE CAN!

See why over 20,000business owners

selected this plan!

Brian Bulgerp. 705.741.1400f. 705.741.1225e. bbulger@thelifeinsuranceguy.comw. thelifeinsuranceguy.com

When you think about eye care benefits, what’s the first thing that comes to mind?

For most people it’s glasses, contact lenses or even laser eye surgery. Although eye exams may not come to mind first, they are an increasingly important benefit to many employees today. More so now since many provinces have eliminated eye exams from their health care services.

Eye exams are an important part of maintaining our overall good health. Why? Because a comprehensive eye exam performed by an eye care specialist not only assesses the condition of a person’s vision, but can also detect the onset of Eye Disease, Glaucoma, age-related Macular Degeneration and Diabetic Retinopathy. These are conditions that cause people to lose their sight, but if they’re detected early on, the degenerating process can be slowed or perhaps even stopped.

The Chambers of Commerce Group Insurance Plan provides coverage for eye exams by a qualified

Ophthalmologist or licenced Optometrist. And if eye wear is still the main focus for your employees, you can choose plans with benefits for prescribed glasses, contacts and laser eye surgery. In addition discounts of up to 20% on eye wear purchases is included with all Extended Health Care coverage options with the Preferred Vision Services program at participating retail outlets.

Updating eye wear when prescriptions change can assist employees to increase their productivity by reducing and eliminating vision-related health issues such as headaches, blurred vision and eye strain.

Canada’s Boomers represent a third of our country’s population and therefore make up a large number of today’s workforce. The growing number of retail stores selling eye wear in towns across Canada is a testament to the increasing need for vision care and eye wear products as we grow older. I purchased my first pair of eye glasses two years ago and my wife bought her first

pair two months ago. I had no idea what eye glasses cost until I needed my own. I know now though, and holy smokes, a good pair of glasses is anything but cheap.

When you think of benefits for your employees don’t lose sight of the importance of eye exams. And if the average age of your group is 38 or older, you can bet that many of your employees will greatly appreciate having coverage for eye wear too.

This article has been brought to you exclusively by your Chambers of Commerce Group Insurance Plan Agent/Broker, Brian Bulger. For more information, Brian can be reached at 741-1400.

Please note: the Chamber & Licensing Offices will be closed on the following dates:

n Good Friday Friday, April 2nd

n Easter Monday Monday, April 5th

n Victoria Day Monday, May 24th

n Canada Day Thursday, July 1st

n Civic Holiday Monday, August 2nd

n Labour Day Monday, September 6th

n Christmas Holiday Friday, December 24th at noon (Re-opening at 8:30am on Monday, January 3rd)

* Please note: The licensing offices will also be closed on Thursday, November 11th for Remembrance Day, the Chamber office will remain open.

Martin BorutaPresident

martin@shawcomputer.com

1434 Chemong Road, Unit 1 & 2P.O. Box 2379Peterborough ON K9J 7Y8Telephone: (705) 742-2204Fax: (705) 742-8312

P.O. Box 2481, 480 The ParkwayPeterborough, ON K9J 7Y8

Tel: 748-2001 Fax: 748-2041Email: martin@trentsecurity.com

Website: trentsecurity.com

RENT SECURITY SYSTEMS LTD.Burglar Alarms - Fire Alarms - Closed Circuit TVFire Extinguisher, Distress AlarmsULC Alarm Monitoring

MARTIN WORMALDPresident

HEATHER HARVEYCertified General Accountant

469 Water StreetPeterborough, ONK9H 3M2

Bus: (705) 743-8200Fax: (705) 748-0225Email: hharvey@ontariobusiness.net

Providing small to medium sized businesses and entrepreneurs with accounting and financial management services.

267 Charlotte St., Peterborough • 705-742-6134150 Strickland St., #4, Lakefield • 705-652-0089

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