Mara ison technologies a presentation for gabon telecom
-
Upload
rahul-jhangid -
Category
Business
-
view
342 -
download
2
Transcript of Mara ison technologies a presentation for gabon telecom
Annexure 1: - List of Entities in Africa
Annexure 2: - Mara-Ison Technologies An Introduction to Gabon Telecom
Mara-Ison TechnologiesAn Introduction to Gabon Telecom
About Mara-Ison Technologies
Strong focus on End-to End telecom solutions; telecom Network infrastructure services ( active+ Passive), Consulting Services, Systems Integration, Data Centers, Managed Services, VAS and Contact Center Technology
Large Footprint in Africa with presence in 21 countries in the region
Multi-cultural organization with employees from 25 nationalities
Expertise in Communications Service Providers, Tower Infrastructure Providers, Banking and Financial Services, Government, and Oil & Gas sectors
About Zamil Infra
Telecom Infrastructure Products & Services
Solar Farms & EPC
Green Building& Date Center Power transmission
and distribution
5
• Part of USD 1.26 Bn Zamil Industrial, Headquartered in Dammam , Saudi Arabia
• Group’s business interest in : Engineering, Construction, Steel, Petrochemicals, Electronics, Manufacturing and fabrication.
• Employees more than 10000 resources in 55 countries
• Telecom operations headquartered in India, with Nepal, Philippines and Dubai as delivery hubs
Jagdish Thakkar
• A Fourth Generation Ugandan and Chairman of the MaraGroup • Interests in Manufacturing, Real Estate, Hospitality, Telecoms,
Infrastructure, Financial Services & Renewable Energy
Ashish Thakkar
• Founded his IT Company over 14 years ago which operated in over 13 African countries and is now a part of Mara-Ison
• Is the Executive Advisor for IT to the President of Uganda• Politically well connected across Africa and an active Member of the World
Economic Council
The Board- African Experience
• Over 20 years of experience with IBM, Ericsson & ABB in APAC region.
• Was responsible for Introducing the Revenue Share based Outsourcing model to IBM with the Bharti deal thus changing the way the world’s biggest IT Services company works.
• Led the IBM APAC Strategic Outsourcing division building a 5000+ team
• Recorded total Sales of over US$ 10 Bn with Telco customers in Japan, Australia, Malaysia, India, Sri Lanka & Singapore.Ramesh Awtaney
Vivek Gupta
• Was voted by Ericsson as a Top 100 Global Employee & then at IBM as a “Top Talent” he was selected as Fortune 500’s “Top sales Person” in the world!
• Vivek along with Ramesh, conceived, developed and successfully ran the IT Outsourcing business of IBM worth US$ 5 Billion leading a 3000 + strong team of IT professionals
• Bill began his career at IBM in Australia, India and Singapore.
• Bill has built numerous successful companies across Asia Pacific over the years. Most recently he was serving as VP Worldwide Sales for the Sequoia Capital funded Bubble Motion
Bill Crawley
The Board – Telecom Experience
Our presence – Regions
In Africa
Nigeria Chad Tanzania Congo BKenya DRC Uganda GabonBurkina Faso MalawiNiger Sierra LeoneRwanda TanzaniaGhana UgandaSouth Africa ZambiaMadagascar Ethiopia Burundi Cameroon
In ASEAN & South Asia
NepalBangladeshSrilankaThailand ( Starting next month)MyanmarMalaysia (Represented through group companies)Vietnam (Manufacturing Hubs)PhilippinesIndonesia
In GCC & Middle East
Saudi Arabia EgyptDubai Tunisia Bahrain Yemen
Qatar Algeria Oman IranSudan TurkeySyria IraqKuwait UAE
In African Islands
MauritiusSeychelles
In India
Delhi – Global Delivery14 other locations2 Manufacturing Hubs
World Wide Fabrication Unit
Bahrain Ras-Al-Khaimah, UAE EgyptVietnamItalyPune
Engineering & Design
Pune ChennaiCochinJordanKingdom of Saudi Arabia
Our presence – Production Units
Application DevelopmentCenters
KolkataTrivandrum
Global Partnership
10
- Full Turnkey Supply & Services - Field Level Maintenance - Benchmarking
- Global partnership for supplying - Capsule Towers
- Full Turnkey Supply & Services - Benchmarking - Radio Network Planning & Optimization
- Full Turnkey Supply & Services - Field Level Maintenance - Benchmarking
- Field Level Maintenance - Energy Saving Solutions
- Full Turnkey Supply & Services- Benchmarking- Radio Network Planning & Optimization
- Onshore and offshore services
for all Africa telecom circles- Managing IT infrastructure & Telecom BSS application - Optical Fiber laying and maintenance & Data Centers support
- Supplies & Services of Telecom Passive equipment's - DG Rentals and partial Field Level Maintenance
- Full Turnkey Supply & Services - Benchmarking - Radio Network Planning & Optimization
Global Partnerships
11
Our clients
12
Our Clients
Services Canvass
More than unmatched telecom domain knowledge 20 countries presence, with more than 1100 Resources Engineering & manufacturing Capabilities world wide Solar power plant 22 megawatt Grid and Off grid solar solutions As a solar EPC contractor, we
manage every phase of PV process:
* Project Management * Operation & Maintenance we have Advance technologies
Expertise and skilled people to make world class tower and shelters.
U2opia - A global provider of solutions that enables search, access and monetization for Mobile and Internet Flytxt - Provides technology to mobile operators to enable them to play a key role in mobile marketing and advertising. Pioneered mobile marketing business with successful projects such as Orange Wednesday and Cadbury Txt 'n' Win vRock - Services in the areas of mobile value added services with investments in Content and Content Related Technology Platforms and mobile & media properties Athenta - A product company, exclusively focused on enhancing customer experience and increasing technology yield, Athenta has an innovative appliance based delivery mechanism that is plug and play in nature m Ventus - Specializes in Device Management domain for telecom operators Beyond Evolution - Operates in the ICT domain provides end to end Solutions & Services with special focus on Telecom/ Mobile Applications and value Added Services (VAS).
Large experienced manpower base with over 600 technical personnel in Mara-Ison & over 1000 technical employees in the group Widespread presence in Africa covering more than 21 countries Partnered with 15 major global OEMs including Cisco, Avaya, Juniper, IBM etc. Big blue chip clients such as Airtel, Tigo, IBM, Avaya and Comviva with contracts of over USD 150 Millions Connectiva - a leader in protecting and maximizing revenue and profits for Telecom Service provider A established next generation platform focusing on Revenue Assurance, Fraud Management & Customer experience management for all networks
Infrastructure - Telecom & Energy
(IT)Information Technology
(VAS)Value Added Services
BPO operations are spread across four continents with
operations in India, Middle East, US, UK and Africa.
The expertise in BPO is not just restricted to call center operations
but also in building call center infrastructure and global manpower outsourcing
We bring together the best of breed processes, advanced technological expertise and skilled people to provide world-class customer services.
More than 5000 call center agents in Africa, we are equally strong and Powerful in the Indian market
We aim to deliver services that not just satisfy but create a delightful experience for the customers.
(ITeS)IT Enabled Services
Services Canvas
(NW)
Plan Build ManageEn
d to
End
Man
aged
Ser
vice
s Managed Services
RF Services
Products
Towers: Zamoz 60, Camouflage monopolesLattice
Telecom Network Canvass
RF Services
Coverage Prediction Sragen Kota
Coverage Prediction Sragen Utara
Coverage Prediction Sragen Timur
Coverage Prediction Sragen Barat
NCC = 4,5
NCC = 2,3
NCC = 0,1
NCC = 5,6
“ Multi-Technology, Multi-OEM, Multi-location expertise”
•Radio Network Planning
Service Area PredictionTraditional 20m 2D Map for
GSM Network planning New Generation 10m 2.5D Map for 3G
Network Planning
Traditionally way was useful within GSM networks.
However, in 3G networks coverage-capacity-services are coupled to each others via interference
Prediction or simulation results reliability is crucial in business decisions
With proper tools and analysis speed-up proper site location identification. When building height and orientation information is available.
3G network capacity and performance can be maximised.This secure profitability of long term investment
For a well-planned cell network planner should meet the following requirements Coverage as required and predicted.
Co channel and adjacent channel interference levels as predicted for maintaining good quality of service.
Minimum antenna adjustments during the optimization process.
Maximum the network capacity (Erl/km2) with limited frequency band (MHz) by reusing the same frequencies.
Minimum changes to the BSS parameters/database during the optimization phase.
Facilitate easy expansion of the network with minimal changes in the system
Coverage Prediction Sragen Kota
Coverage Prediction Sragen Utara
Coverage Prediction Sragen Timur
Coverage Prediction Sragen Barat
NCC = 4,5
NCC = 2,3
NCC = 0,1
NCC = 5,6
Coverage Results
RF Services
•Benchmarking
2G/3G Optimization
NTC Ncell
3G Voice – parametrisation strategy
Ncell
HSDPA Throughput
NTC
Teliasonera Optimization Project. Call Drop rate decreased by 29% , TCH and SDCCH congestion decreased by 82% and 41% respectively. Location update
failure rate decreased by 37% , Paging Failure rate decreased by 26%.
New Frequency Plan for Teliasonera Network, Including Calibration of Propagation Model. Quality improved by 14.5%
Redesign of Teliasonera 2G & 3G Network to improve Network Performance and Quality 3G Call Drop Rate decreased by 39%
Optimization for Rollout 2010-2011 Sites. BCCH, HSN,MAIO, Scrambling code, CE, Neighbour planning, TRX expansion, Parameter retuning.
Feature Trials and Parameter Standardization. AMR Power Control, Mono-BCCH, EGPRS Link Adaption, Multi-Band Networking, Frequency Assignment Strategy etc
Benchmarking & Optimization Services
Case Study- Border Area Testing & Certification
Allowed Coverage Area
Distance to Border
Actual Coverage Range of GSM 900
500 mtrs
Call Completion NOT ALLOWED
THE QUESTIONS:
1. How do we disable the
call Completion within the
Actual GSM Range of
Coverage?
2. How do we certify this?
That would require
physical verification.
WHATAIRTEL
WANTED
Define the methodology to implement and activate the
timing-advance feature of call rejection for calls that are
connected beyond the 500mtr range.
Conduct a actual Road Drive Test along the
border and find Problematic cells and
rectify their timing advance calibration
Cross-verification and certification of actual
implementation based on survey results conducted post implementation
INDO-NEPAL Border Area Coverage Spillover Sensitivity
Case Study- Benchmarking (Voice & Data) Coverage- Aircel- Pan India
The extensive exercise across 14 metropolitan cities required • A very good Project Management team optimally utilized in space & time• An excellent understanding of RF parameter analysis
TEMSINVENSTIGATION
Sample Road Map of where the Data & Voice Benchmarking Survey was conducted
All the 4 Operators’ SIMs were connected to the same TEMS Investigation to enable capturing of real time comparative data
The data was later segregated using the tool and then compiled into a analysis
The analysis was represented in a coverage map highlighting the coverage capabilities of each network
Operator 1
Operator 2
Operator 3
Operator 4
CellMax chose us to help them conduct antenna comparison trials across all operators
Antenna testing for Airtel , Vodafone, Idea & Aircel- India & Srilanka
The purpose of the activity was to check the improvement of the radio network after replacing CellMAX high gain (21dBi/65 24dBi/33) & antenna with other existing antenna i.e. kathrein & Andrew on tower with same height, tilt, power.P2P comparison of Rx level, Rx quality, SQI for both high gain CellMAX & kathrein antennaKPI comparison of CellMAX antenna & existing antenna
Marketing Result: Customer’s purchased
CellMAX antenna worth over 12 MN USD
Kathrein antenna was already installed on site.First we checked azimuth and tilt and set 0 degree tilt. Also checked VSWR and alarm on site. Site should be 100% Ok before starting drive test
Existing Kathrein Ant Dismantling Kathrein Ant Installed Cellmax Ant
TEMSINVENSTIGATION
TEMSINVENSTIGATION
Drive test- Kathrein Drive test-Cellmax Data Post processing
Drive test was done in car with external antenna kept on the top of the car. TEMS investigation tool was used for collecting drive test logs for pre decided drive test route. Data was collected in Idle as Dedicated call mode
After drive test one week KPI was monitored for both cells of kathrein antenna. with help of installation team after one week both the kathrein antenna was dismantled from site under test
Then CellMAX antenna was installed on site at same azimuth, tilt. All alarms and BTS operation activity was on site & BSC so that conditions should be same as in case of kathrein antenna drive testing
Drive test was done in car with external antenna kept on the top of the car. TEMS investigation tool was used for collecting drive test logs for pre decided drive test route. Data was collected in Idle as Dedicated call mode
After drive test & logs collection further we move towards analysis of data for both the antenna. Map Info post processing tool was used for analysis. Logs are exported in excel form so that we can compare P2P
Technical Result : 1 CellMAX high gain 21dBi/65 found 2.3 dB more signal strength as comparison to 21dBi/65 kathtein antenna throughout the drive route
Technical Result:2 CellMAX high gain 24dBi/33 found 3.15 dB more signal strength as comparison to 21dBi/33 kathtein antenna throughout the drive route
Test Results
Network Audit : Radio, Active and passive Components
24
Radio Network Audit for 1850 BTS sites for Aircel across India
Aircel wanted to know the Quantity of idle inventory
Up-to-Date asset inventory system Helped Aircel in analyzing the current assets level and its utilization Helped Aircel recovering unutilized inventory worth 15 MN USD - resulting in direct savings
• Find out the # / make of GSM & MW antennas installed on tower
• Find out the DG make/ rating & date of installation / last service date
OMT
• Find out the PMS make/ rating & date of installation
• Find out the Battery bank make / AH rating & dt of installation /dt of last service
• Find out the # of TRX, CDU and their Sr. # /model no. make
• Noted all the data in note book to make final Excel sheet for audit exercise
“ Our experience ranges from Seas to forests ”
Palm Monopole @ Mauritius
Draining flooded foundation @ Ganges plains
Site Built - TSP
TSP
Products
Passive Implementat
ion
Telecom Implementat
ion
We offers a host of infrastructure build services in Telecom sectors -Passive Infra and in the Power Sector – Transmission Towers
We proud to have satisfied clients both in the domestic and international market in the telecom sector for Operators like Airtel, Reliance, Tata, DoCoMo, Telia Sonera, Emtel, MTML (Mauritius), Helios Tower (Nigeria), STC, Mobily and Etisalat among others.
Since 1987, Zamil has been offering Telecom & Transmission tower supplies in countries such as Saudi Arabia, UAE, Sudan, Qatar, Oman, Bahrain, Nigeria etc.
Our manufacturing & engineering capabilities in Ras-Al-Khaima, Vietnam, Egypt and India, allow us to be efficient and very cost effective with a very quick response time
Our Experience ranges form Himalayas (Nepal) to Forest (Africa) to Sea (Mauritius) to Dessert’s (Dubai & Saudi)
Site Built
Monitoring
SensorsControl
LogicsAnalyticsServer’s
Data over GPRS
Over The Air (OTA)
Site Monitoring & Control
Building Logics
between multiple
temperature zone
Efficient Energy
UtilizationEfficient
Switching & power
loss manageme
nt
Site Energy Management
Site Survey & Site
AcquisitionCivil Work
Tower & Shelter
ErectionElectrical
Equipment, RF
Installation &
Commissioning
RFE & Site Acceptance
Site Built (Turnkey Service
Provider)
Product Portfolio
Structural and Mechanical Design• Generate Conceptual Design• Create Detailed Drawings• Assembly • Form, Fit, and Function Analysis• Create/Verify Operational Documentation
Structural Analysis• Stress Analysis/FEA Modeling• Fracture Analysis• Dynamic/Modal Analysis
Testing• Operational Tests• Integrated Tests• Qualification Tests• Acceptance Tests
Zamil- Engineering Capabilities
Structural and Mechanical Design• Definition of technical performance requirements• Development of design concepts and preliminary analysis• Support customer system, component design, and Interface Control Document
development• Certification and QA/QC of mechanical systems and subsystems• Provide design and checking support to meet engineering goals for system
applications• Provide Preliminary, Detailed, and Critical Design Review Support
Structural Analysis• Perform classical stress analysis and finite element analysis for structural and
mechanical systems• Recommendations for design modifications and optimization• Review of safety documents and identification of critical design issues• Preparation of computational models for fracture analysis • Perform structural beam instability, column buckling, beam-column, shear web
buckling, and shell stability analysis• Perform engineering analysis tasks in the areas of dynamics, controls, and
simulations of dynamic systems
• Develop integrated loads and dynamic analysis for super structures
Engineering Capabilities
60º Towers
Revolutionized Tower design
Hot rolled 60 Degree Tower HT Legs
State of the art CNC machine for punching
Three legged design lightest and strongest compared to 4 Legged Angular, Tubular and hybrid Design
Lighter Foundation
25 % saving in weight and cost compared to any tower in its category
The Palm Monopole
Innovative and concealed process of building the designer tower – requires more than just telecom
project management
Finally Everything Camouflaged
Camouflaged Monopoles
The Shell Site is a fully encapsulated design,prepared for indoor and M-R radio configurations.
With the possibility to customize the design with colors and lightning, thereby creating unique landmarks which can be appreciated by the general public and also provide branding opportunities
Global Partnership with Ericsson
• Speeds Up Site acquisition
• Superior Design• Low Power
Consumption• Improved
Aesthetics• All Equipment's
except DG encapsulated
Capsule Towers
Boasts of state of art manufacturing facilities which provide top of the line products.
Our intelligently designed towers cater to your needs of setting up sites at any geographical location and minimizing footprint. Our extensive portfolio of towers can be categorized into three types of towers –
Self-Support Towers (which include Ground Based Towers, Roof Top Towers and Shel Towers)
Guyed Masts and Poles (which includesRoof top poles, Wall Mounted and Monopoles).
Makes towers which range from 6 mtr mini tower to 120 mtr ground based tower for multiple wind speeds and choice of loadings and also provides you the option of outsourcing cable and antenna management.
Lattice Towers
Panels for shelters produced using PU painted aluminum or galvanized steel sheets.
The modular design and inherent strength achieved by this process for making panels accompanied with extra reinforcement in the floor panels makes it possible to manufacture and install practically any size of telecom shelter, at any available ground based or roof top site with a minimum of civil work.
State-of-the-art shelters designed to provide housing & protection to the high value telecom equipment.
• Self supporting with metal puff sandwich panels and specially designed doors.
• Corrosion resistant, dust and dirt proof
• Conforming to the most international standards
• Specially designed (tailor made) as per customers requirements.
• Lightweight high seismic resistance
Shelters
Zamil, Bahrain
Zamil, Ras-Al-Khaimah, UAE
Zamil, Egypt
Zamil, Vietnam
Zamil, Pune & Manesar, India
Modern equipment and high level of automation
Fully automated PUFF manufacturing line
Automated lines for air conditioners and PMS
Full fabrication steel plant for towers
Combined daily output capacity of 2500 Acs and 500 PMS & a monthly capacity of 4000 metric tons of steel for towers
Manufacturing Proficiencies
Testimony of quality and product integrity.
International Certification & Quest for Excellence
TSP- Mauritius TSP project for Emtel Mauritius
Island Conditions required engineering & project innovations.. Commissioned 30 sites in record time Challenges- Geography, engineering, sourcing
Civil Work Electrical Work Tower Erection
Sandy Soil Special Framing and
Foundation was Required
Extra-Caution to be ensured while rolling out earthing due to tropical rains and water loggings
in the island
Tower Erection conditions were different
– High Wind issues in addition to limitation to
height
38
Challenging GroundConditions
Challenging Safety & Precautions
Challenging Construction Parameters
TSP- Bihar India TSP project for Bharti Infratel High water table posed a challenge in civil & foundation works Commissioned 500 sites in record time Challenges- Remote sites, soil quality, availability of labor, flooding of sites
TSP- Nepal TSP project for ZTE Challenging mountainous terrain with head load Commissioned 650 sites Challenges- Remote sites, Hard rock sites, head load, extreme weather
Few EPC ProjectsCustomer Operator Scope Sites Country
Huawei N Cell EPC + Supply of AC, DG, and other accessories
250 Nepal
Aircel Aircel EPC + Supply of AC, DG,PMS and other accessories
2000 India
Bharti Infratel, TVI, ATC
Multiple EPC + Supply of AC, DG, PMS and other accessories
3000 India
ZTE N Cell BTS+MW installations 50 Nepal
Huawei N Cell BTS+MW installations 200 Nepal
ZTE N Cell Off Grid Solar installations 50 Nepal
Standard Air conditioner• 1 Tr, 1.5 Tr, 2 Tr Window AC with Controller Box
• 1 Tr, 1.5 Tr, 2 Tr Split AC with Controller Box
Special designed Air conditioner with FCU• 1.5 Tr, 2.25 Tr, 3 Tr AC with FCU unit &
ZES controller• Ambient temperature: 0-50 °C• Humidity: 5 to 95% RH• Altitude: max. 1000 m above sea level• Nominal mains voltage: 230VAC & -48VDC • Nominal frequency: 50Hz
Highly efficient & reliable design with scroll compressor, corrugated fin and IG tube type condenser & evaporator coil.Capable of handling 230VAC single phase for normal operation(Supply voltage availability) & in case of power unavailability free cooling would run on -48VDC to maintain shelter internal temperature at set point.Compressor has reliable R22 refrigerant.
Air Conditioners
The Actual & Effective use of Batteries which has been under utilized by Mobile Communication Service Providers.
The Effective use of Ambient Temperature by Using a controlled Blower (Free Cooling Unit)
A Technology driven Box which can do the Intelligent handling of all the parameters.
Sample Results for a Day On Second Day, Battery Threshold Voltage reduced to 40.0V.
• AC trigger ON set at 34 degrees and AC Switch OFF at 27 deg C
• FCU trigger ON at ambient temperature below 29 deg C
• Total time Span 22 Hrs:
• DG ON – 20:00 to 03:00 hrs = 7 Hrs
• DG ON – 10:30 to 18:00 hrs = 7 Hrs 30 min
• DG OFF – 03:00 to 10:30 hrs = 7 Hrs 30 min
• FCU run Hours:
• FCU Run Hours – 03:15 to 10:15 hrs = 7 Hrs
• AC Run Hrs. including intermittent Cut IN - Cut OFF
• AC Run Hours - 20:00 - 03:00 Hrs = 7 Hrs
• AC Run hours – 10:30 – 18:00 Hrs = 7 Hrs 30 min
Energy Saver Implementation• The Solution has already been installed in Nigeria with the
largest Tower Co-Lo Company.
• The 24 hrs. ambient temp variation is between 27-350C.
• The Batteries for the project: NiCad Batteries.
• The results achieved :
• Late Evening till Late Morning hrs, the ambient temp remains suitable.
• Use of Free cooling in the above period
• The DG remained on Rest Mode during this period
• Data for 4 days with different temp and battery settings analyzed and being presented here for reference.
DG ON - 56.8 %
Fuel Saving (DG OFF) – 43.2 %
Energy Saving- FCU
Energy Saving- Li Ion Battery Battery Structure
• Small in volume and light in weight
• Long cycle life
• Green and non-polluting
• Good performance in high temperature
• Excellent power characteristic and etc
• Short charging time
• 0.6C5 charging rate
Advantages
Smart Tower Management -ToC
“ Our experience ranges from chill of Himalayas to heat of deserts”
Managed Services - MS
Preve
ntive
Maintenan
ce
System Room Antenna/Feeder System Shelter/ BTS Room (Active Units) Tower System Infrastructure of Site Air Conditioning System Energy System (Passive Units) Generator Alarm System Maintenance Battery Testing
Corrective Maintena
nce
Smoke Alarm DG Fault Power Plant fault Aviation Light fault Servo Stabilizer f ault Battery Bank fault EB neutral fault AC control panel
Air Con
dition
er
Refrigerant/Gas filling at the Outdoor unitsChecking of Load, Compressor pressures and rectificationsAvailability of AC remote at siteReplacements of PCB, fan., etc
Shelter/
BTS Roo
m
Earthing of all electrical equipments.Roxtec/Hatch plate-sealing of all holesChecking of Fire extinguisher, dust, heat, noise etc..
Preventive
Maintenance
Annual Monsoon check
Annual Site Check
Corrective
Maintenance
Passive
Active
Maajor Activity Description Gold & Silver Packages
SLA Measure
DG Routine Maintenance
Generator Maintenance for 250 hrs Service intervals generator
250 Hours – Type 1500 Hours – Type 2
100% achievement of Maintenance Schedule
DG Routine Maintenance
Generator Maintenance for 1000 hrs Service intervals generator
1000 Hours – Type 1 &Type 2
100% achievement of Maintenance Schedule
Develop own/rented fuel distributor network to deliver fuel various sites which are regionalized.
Each filling is checked and done in presence of a generator technician . In sites with grid connection, the power meter data will be collected by the site technicians during regular preventive maintenance visits.Data is collected for calculation of Fuel consumptions and raise the alarm’s on if any abnormalities .
Based on site information the and data various fuel consumption trends are studied
Few critical areas fuel anti theft tanks have been designed and supplied to cater the fuel theft problems.
Regular independent site audits are conducted
Fuel Filling
DG Services
Scope
Managed Services- Nepal48
• 1000+ sites, with active, passive, fuel, utility, Estate management• Customer- ZTE, End user- Ncell • Project running successfully since 2009• Challenges-• Tough terrain• Fuel Head-load (12 days trek on foot, ponies)• Remote sites ( base camp site Mt. Everest)
Meeting Operational challenges- Nepal
Snow Operations Commuting..
High Altitude conditions
Managed Services - Middle East
Clients Region
Electromechanical Scope of work in UAE Region Ongoing Project
Rental DG with I&C and Regular Maintenance Fuel Filling Supply and Maintenance of
ACs
Supply of New DG
Supply of New ACs
Scope No of DGs
Under Maintenance
Scope ScopeNo of ACs
Under Maintenance
ETISLAT UAE Yes 175 Yes Yes 55 300 100
DU UAE Yes 135 Yes Yes 152 200
Almasood UAE Yes 547 50
PTS UAE Yes 184 Nil
Hayat UAE Yes 30 150
Total 310 968 300 500
Managing operational challenges- ME
Desert Conditions (Dust & Temperature Variations)
Frequent DG maintenance schedules
Frequent AC maintenanceFrequent compressor & coolant
checks
Telecom Solar
With the development of the existing 22 MW of solar capacity has acquired strong skills in the areas of technology procurement & projectManagement for all solar applications
Given our credentials, We have developed solutions for the Telecom Industry
• Under Energy saving • Rural Telephony• Green Site initiatives• Fiber Optic & Microwave
Repeaters• Multi Access Radios• V-SATs
Solar EPC Portfolio
Solar Power EPC
Infrastructure Services
• Provides consulting, design, procurement and construction
• Significant experience in project management gained by the project in the house 22 MW solar EPC work for PEDA
• Partnership with suppliers world-class technology such as Kyocera, DuPont, AEG
• Solar EPC company should be important source of revenue from FY12 on words.
• In the solar sector, Zamil Infra provides consulting, design, supply and build services. It has acquired significant project management experience through the hands-on deployment of 22MW plants currently in Rajasthan, Gujarat and Haryana (India).
• During its deployment phase, ZIPL partnered with world class companies like Kyocera, DuPont and AEG, and today boasts of excellent relations with the same.
• ZIPL has been able to execute challenging projects, despite surmounting odds and challenging environments. Difficult weather or terrain, the ZI team adapts quickly and has delivered consistently bringing accolades to the company. ZIPL completed three solar projects, a total of 22MW, in record time never comprising on quality and delivery expectations.
PV Solar- Overview
Power Developer
• IREDA• 1 MW – Narnaul – Haryana• 1 MW – Godelai – Rajasthan
EPC
• ON Grid• 1 MW – Narnaul – Haryana• 1 MW – Godelai – Rajasthan• 20 MW – Dahisar – Gujarat
• OFF Grid• 50 KW Punjab Heritage (PEDA)
Zamil Portfolio
20 MW On Grid Solar Plant – Gujarat
• Completed in record 108 days
Anandpur Sahib, Punjab
Installation Type : Ground Mounted
Location : Ropar, India
System Size : 15kWp
System Type : Off Grid
Wagha Border, Amritsar
Installation Type : Ground Mounted
Location : Amritsar, India
System Size : 35kWp
System Type : Off Grid
Off grid projects - Punjab
July 1st week July 2nd week August SeptemberJune/July
6.75 Acre _Site Pachnautta, Narnaul – when acquired
Structure foundation @ 150 piles per day
Panel Mounting, Junction Box & Electrical Cabling
Site Levelling, Demarcation
80% Structure Foundation complete, Control room 30%
Installation & Commissioning :• Transformers• LT & HT Panels• Switch Yard• Power Integration• Testing &
Commissioning
End October
Timeline Photos – Haryana – 1 MW
Sept 1st week Sept 2nd week Sept 4th week Oct 1st weekSept 1st week
6.18 Acre _Site Godelai, Shergarh – when acquired
Structure foundation & Control Room
Panel Mounting, Junction Box & Electrical Cabling
Site Levelling, Demarcation
40% Structure Foundation complete, Control room 30%
Installation & Commissioning :• Transformers• LT & HT Panels• Switch Yard• Power Integration• Testing &
Commissioning
End Nov
Timelines Photos – Rajasthan – 1 MW
More than unmatched telecom domain knowledge 20 countries presence, with more than 1100 Resources Engineering & manufacturing Capabilities world wide Solar power plant 22 megawatt Grid and Off grid solar solutions As a solar EPC contractor, we
manage every phase of PV process:
* Project Management * Operation & Maintenance we have Advance technologies
Expertise and skilled people to make world class tower and shelters.
U2opia - A global provider of solutions that enables search, access and monetization for Mobile and Internet Flytxt - Provides technology to mobile operators to enable them to play a key role in mobile marketing and advertising. Pioneered mobile marketing business with successful projects such as Orange Wednesday and Cadbury Txt 'n' Win vRock - Services in the areas of mobile value added services with investments in Content and Content Related Technology Platforms and mobile & media properties Athenta - A product company, exclusively focused on enhancing customer experience and increasing technology yield, Athenta has an innovative appliance based delivery mechanism that is plug and play in nature m Ventus - Specializes in Device Management domain for telecom operators Beyond Evolution - Operates in the ICT domain provides end to end Solutions & Services with special focus on Telecom/ Mobile Applications and value Added Services (VAS).
Large experienced manpower base with over 600 technical personnel in Mara-Ison & over 1000 technical employees in the group Widespread presence in Africa covering more than 21 countries Partnered with 15 major global OEMs including Cisco, Avaya, Juniper, IBM etc. Big blue chip clients such as Airtel, Tigo, IBM, Avaya and Comviva with contracts of over USD 150 Millions Connectiva - a leader in protecting and maximizing revenue and profits for Telecom Service provider A established next generation platform focusing on Revenue Assurance, Fraud Management & Customer experience management for all networks
Infrastructure - Telecom & Energy
(IT)Information Technology
(VAS)Value Added Services
BPO operations are spread across four continents with
operations in India, Middle East, US, UK and Africa.
The expertise in BPO is not just restricted to call center operations
but also in building call center infrastructure and global manpower outsourcing
We bring together the best of breed processes, advanced technological expertise and skilled people to provide world-class customer services.
More than 5000 call center agents in Africa, we are equally strong and Powerful in the Indian market
We aim to deliver services that not just satisfy but create a delightful experience for the customers.
(ITeS)IT Enabled Services
Services Canvas
(NW)
•A JV between ISON and MARA Group (USD 1Billion); Headquartered in Dubai, with subsidiaries in Africa across 20 countries employing about 300 People from 15 nationalities
•Achieved revenue of USD 8 Million in first 8 months of operations; Projected revenue @ 50 MUSD for FY 2012
Mara-Ison TechnologiesIT services with Telecom Domain
IT Services and SolutionsSouth Asia, Africa, Middle East
Focuses on providing IT services and solution to Telco’s across the entire IT and
On Shore DeliveryUnique Telecom-IT Competencies
Unmatched Agility & FlexibilityDelivering to 40 Telcos across 28 countries
Global Innovation6 Strategic Business Units
Focuses on providing specific products to Telco’s
Marketing & Offer ManagementMobile Advertising
Mobile DM & Self CareMobile Social Networks
Mobile Content PlatformsInfrastructure Management
Part of the African Leaders Retreat
Nominated Global Growth Company
Member of the Commonwealth Business Council
Mara Recognitions
IT Services
MARA-ISONProviding IT &
Telecom SI & Support
Oracle Gold Partners
Cisco partners
Avaya Partners
Partners with IBM, Dell, HP & Several
Global OEM’s
• Comprehensive IT Infrastructure & Telecom BSS Applications Support. • Implementation of BSS for pre-paid and post paid in Africa, Bangladesh. • Chosen partner for all IT supplies and SI requirement
• Multi year contract covering 16 African countries for supply, implementation, operations and management of end to end call centre technology solution
• Offshore and onsite application development and application support services for BSS/OSS platform and VAS & IN Applications
• Multi year contract for covering 8 African countries on a SLA basis• Chosen partners for all IT delivery & SI requirements
• Multi year contract for covering 8 African countries on a SLA basis• Chosen partners for all IT delivery & SI requirements
Server and Storage
Operations
Application Management
Services
End User Services
Network and Security
Operations
Data Center
Network Operations
Center
Security Operations
CenterService Desk
Hardware Supplies (all Datacentre equipments)
Software & Applications
PCs & PeripheralsSu
pply
&
supp
ort
serv
ices
Serv
ice
sSolutions Supported OSS Contact CentreValue Added
ServicesIN & BSS
Prod
uct
Serv
ices
Portfolio
Applying in-depth understanding of Telecom Industry, the company currently supports its clients across the entire range of end-to-end IT solutions requirements making it a one-of-its-kind IT services and solution provider in African market
The company provides solutions in areas of : Operational Support System (OSS) Billing Support System and Intelligent Network (BSS & IN) Value Added Services and Service Delivery Platform Contact Centre Technology
Operations Support System (OSS)
Service Assurance Customer Experience
Management Network Management
Systems Network Inventory Service Inventory Activation &
Provisioning Asset Management
Business Support System (BSS)
Converged Billing & Rating
Converged Care Pre-Paid Differential Billing Revenue Assurance &
Fraud Management IN based services Mediation Interconnect Dealer Management Number & SIM
Management System
VAS & Service Delivery
Messaging Subscription
Management Telco VAS Apps viz IVR
based App, cRBT, BGM Content Platform Location Based
Services Mobile Advertising Mobile Marketing Social Network Apps User Generated
Content
Contact Centre Technology
Unified and Virtual Call Centre
Multimedia IP based IVR Speech Enabled IVR Automatic Call
Distributor Predictive Outbound
Dialing Interaction Recording Computer Telephony
Interface
Service Offerings
A full lifecycle approach to subscriber analytics that can optimize
operational effectiveness AND customer life time value
Connectiva
Subscriber Data Analytics & Monetization
More than unmatched telecom domain knowledge 20 countries presence, with more than 1100 Resources Engineering & manufacturing Capabilities world wide Solar power plant 22 megawatt Grid and Off grid solar solutions As a solar EPC contractor, we
manage every phase of PV process:
* Project Management * Operation & Maintenance we have Advance technologies
Expertise and skilled people to make world class tower and shelters.
U2opia - A global provider of solutions that enables search, access and monetization for Mobile and Internet Flytxt - Provides technology to mobile operators to enable them to play a key role in mobile marketing and advertising. Pioneered mobile marketing business with successful projects such as Orange Wednesday and Cadbury Txt 'n' Win vRock - Services in the areas of mobile value added services with investments in Content and Content Related Technology Platforms and mobile & media properties Athenta - A product company, exclusively focused on enhancing customer experience and increasing technology yield, Athenta has an innovative appliance based delivery mechanism that is plug and play in nature m Ventus - Specializes in Device Management domain for telecom operators Beyond Evolution - Operates in the ICT domain provides end to end Solutions & Services with special focus on Telecom/ Mobile Applications and value Added Services (VAS).
Large experienced manpower base with over 600 technical personnel in Mara-Ison & over 1000 technical employees in the group Widespread presence in Africa covering more than 21 countries Partnered with 15 major global OEMs including Cisco, Avaya, Juniper, IBM etc. Big blue chip clients such as Airtel, Tigo, IBM, Avaya and Comviva with contracts of over USD 150 Millions Connectiva - a leader in protecting and maximizing revenue and profits for Telecom Service provider A established next generation platform focusing on Revenue Assurance, Fraud Management & Customer experience management for all networks
Infrastructure - Telecom & Energy
(IT)Information Technology
(VAS)Value Added Services
BPO operations are spread across four continents with
operations in India, Middle East, US, UK and Africa.
The expertise in BPO is not just restricted to call center operations
but also in building call center infrastructure and global manpower outsourcing
We bring together the best of breed processes, advanced technological expertise and skilled people to provide world-class customer services.
More than 5000 call center agents in Africa, we are equally strong and Powerful in the Indian market
We aim to deliver services that not just satisfy but create a delightful experience for the customers.
(ITeS)IT Enabled Services
Services Canvas
(NW)
Spanco BPO offers a wide spectrum of leading edge services to ensure optimal service experience for customers. We bring together the best of breed processes, advanced technological expertise and skilled people to provide world-class customer service while simultaneously reducing the associated costs. We aim to deliver services that not just satisfy but create a delightful experience for the customers.
A Joint Venture between ISON Group of Companies & Spanco BPO
Headquartered out of Dubai, present in African countries
Projected revenue @ 50 MUSD for FY 2012
Services Matrix
ITeS Services
Managing 65% of total outsourced work across 6
countries.
Nigeria Tanzania Kenya Burkina
Faso Niger Chad Rwanda Uganda
With our comprehensive BPO service offering, telecom companies can benefit from:• Improved customer acquisition and increased
market share• Enhanced customer satisfaction and increased
customer retention• Reduced costs and improved profitability• Improved cash inflow and maximized revenue
generation
Portfolio
Carrier-Class operations center provides 24/7, uninterrupted service delivery with 100% power back-up and redundant data, telecommunications and internet links
High Class Infrastruct
ure
•Multiple service providers at all locations•24x7 operations by a dedicated global technology team•Flexible, three-tier Business Continuity Planning (BCP) architecture with the ability to scale and customize plans based on individual risk assessments•A technology and telecommunications team of senior associates with extensive experience in applications development, network management and technology operations that manage the infrastructure requirements for Spanco BPO and our clients•World class ACD solutions with integrated IVR, CTI, Voice mail, reporting, monitoring and recording solutions•ISO 27001 compliant & PCI DSS Certified•Multiple independent international private-leased circuits connecting U.S. PoP with Mumbai facilities in fault tolerant mode•Flexible, three-tier Business Continuity Planning (BCP) architecture with the ability to scale and customize plans for any of our global delivery centers based on individual risk assessments•High Speed Internet Bandwidth from multiple ISPs•A technology and telecommunications team of senior associates with extensive experience in applications, network management and technology operations that manage the infrastructure requirements for Respondez and our clients•Proven systems integration capability across multiple geographies and client systems•Collaboration with best-in-class technology partners to provide stronger support to our clients•Well-tuned and configured network with efficient breakdown management systems that ensure client processes are not affected in critical or disaster situation
Real-time Management dashboard: Enables real-time visibility and transparency for sales/conversions data and process monitoring
Value Added
Technology
• Lead Management System: Online platform for sharing and updating customer requests and sales leads
• Real-time FOS: Mobile application that provides online tracking, management and monitoring of sales or collections via GPRS enabled cell phones
• Payment Gateway integration with IVRS: Provides a secured environment for payment transactions via IVR in an encrypted format, making transaction highly secure and PCI-DSS compliant
• SMS Text Message Outbound Service: Self-service platform that delivers mass or customized group SMS/text messages to your opt-in database to support marketing initiatives
• SMS Inbound Service: Collects, reports and manages customer responses, opt-ins and opt-outs
• E-mail Blaster: Sends customized e-mail messages to individual customers, or groups for segmentation purposes, also manages opt-outs
• Web service or FTP Hot Lead Integration: Automatically fetches list data from a client via FTP or web service, and loads it into the dialer for outbound call campaigns
The Differentiator
More than unmatched telecom domain knowledge 20 countries presence, with more than 1100 Resources Engineering & manufacturing Capabilities world wide Solar power plant 22 megawatt Grid and Off grid solar solutions As a solar EPC contractor, we
manage every phase of PV process:
* Project Management * Operation & Maintenance we have Advance technologies
Expertise and skilled people to make world class tower and shelters.
U2opia - A global provider of solutions that enables search, access and monetization for Mobile and Internet Flytxt - Provides technology to mobile operators to enable them to play a key role in mobile marketing and advertising. Pioneered mobile marketing business with successful projects such as Orange Wednesday and Cadbury Txt 'n' Win vRock - Services in the areas of mobile value added services with investments in Content and Content Related Technology Platforms and mobile & media properties Athenta - A product company, exclusively focused on enhancing customer experience and increasing technology yield, Athenta has an innovative appliance based delivery mechanism that is plug and play in nature m Ventus - Specializes in Device Management domain for telecom operators Beyond Evolution - Operates in the ICT domain provides end to end Solutions & Services with special focus on Telecom/ Mobile Applications and value Added Services (VAS).
Large experienced manpower base with over 600 technical personnel in Mara-Ison & over 1000 technical employees in the group Widespread presence in Africa covering more than 21 countries Partnered with 15 major global OEMs including Cisco, Avaya, Juniper, IBM etc. Big blue chip clients such as Airtel, Tigo, IBM, Avaya and Comviva with contracts of over USD 150 Millions Connectiva - a leader in protecting and maximizing revenue and profits for Telecom Service provider A established next generation platform focusing on Revenue Assurance, Fraud Management & Customer experience management for all networks
Infrastructure - Telecom & Energy
(IT)Information Technology
(VAS)Value Added Services
BPO operations are spread across four continents with
operations in India, Middle East, US, UK and Africa.
The expertise in BPO is not just restricted to call center operations
but also in building call center infrastructure and global manpower outsourcing
We bring together the best of breed processes, advanced technological expertise and skilled people to provide world-class customer services.
More than 5000 call center agents in Africa, we are equally strong and Powerful in the Indian market
We aim to deliver services that not just satisfy but create a delightful experience for the customers.
(ITeS)IT Enabled Services
Services Canvas
(NW)
Value Added Services (VAS)
Marketing & Offer
Management
Mobile Advertising
DM & Mobile Self-Care
Mobile Social Network
Mobile Content Platform
Real Time Subscriber Data Analytics
Subscriber Value Optimization
Consumer insights; Assured privacy
Address the OTT Threat
Over 10000 devices and growing
Reduce Customer Care TCO
Multi Bearer Mobile Social Network Monetization
Address the OTT Threat
Multi-Modal Premium Content
Alternate Billing Modes
Development Team – Software Skills, Processes & Systems
The Innovation Portfolio
Mara-Ison : Value Proposition
72
…through a hub-based competence structure
73
Kenya (East Anglophone)
Nigeria (West Anglophone)
Dubai (Middle East)
Burkina Faso Chad
Niger Congo B
Seychelles Malawi
Madagascar
Sierra Leone
Zambia Tanzania Uganda
DRC (Franco-phone)
Regional Hubs Operational Centers
India Center for L2+ & L3 Support on
All Areas
Global Hub
Ghana
Bahrain Saudi Arabia
UAE
Bangladesh
Mauritius
Nepal
Rwanda
Gabon
Qatar
Presence through Group Companies
OpCo delivery structure
Regional Head
Country Delivery Manager
SMEs
Solution Consultants
IT Service Manager
Telecom & VAS
Services
L1/ L2 Support in each Country
Operation Leads (L3)
L3 resolution and
Knowledge management
(L3,if required)
Shared Resources located centrally
Regional Ops
OpCo Level Team Structure in each
country
Client Engagement
Service Expertise • The Group has extensive services experience in India, Nepal, 14 African countries, Mauritius, Middle East & South East Asia.
Global Execution Capability
• Execution capability in over multiple countries and project management experience of managing large geographically spread projects involving multiple OEM technologies
Human Capital• Trained and skilled resource base for telecom Network, IT ,
ITeS, VAS domains, in all major technologies and project services.
Relationship• The Group enjoys relationship with its technology partners
such as Zamil, Mara Group Africa, Spanco, IBM, HP, Emerson, Kyocera, and others to provide a complete bouquet of Services
Multi Partner / Platform Expertise
• With the requisite partnerships, skilled resources and experience, we can cater to the needs of the Telecom companies in all domains
The Value Proposition
Thank you.