Mapping Veteran Needs in Los AngelesPro Bono Case Study: USC Center for Innovation and Research on Veterans and Military Families (USC CIR)

October 2015

2

How “Corporate Citizenship” is defined broadlyCorporate Citizenship, Sustainability, Corporate Responsibility and CSR are used interchangeably to refer to components of non-financial reporting

Environmental stewardship

Social impact / community engagement

Responsible practices

Inclusion and diversity

• Social impact programs

• Giving programs

• Employee engagement opportunities

• Strategic partnerships

• Business resource groups

• Inclusive recruiting policies

• Supportive workplace practices

• Training and development

• Energy and resource conservation and management

• Responsible procurement

• Client services supporting environmental stewardship

• Ethics + code of conduct

• Independence

• Upholding accounting standards

• Ensuring efficient functioning of financial markets

Components of nonfinancial reporting [i.e., elements of Corporate Citizenship]:

A company’s Corporate Citizenship brand reputation is the sum of its perceived social and environmental impact

3

Issue Solution Impact

Identify current gaps in veteran services and address the lack of comprehensive and accurate data regarding the military-impacted populations in Los Angeles County

Create the nation’s first large-scale, comprehensive survey of veterans’ needs and services and assess the current state and structure of the Los Angeles Veterans Collaborative (LAVC), which comprises community stakeholders and representatives from organizations serving veterans and military families in the Los Angeles area

USC CIR has a comprehensive data set addressing veteran’s needs in the county to help prioritize next steps and inform policy and replicate in other major geographies. This is the most comprehensive data set in existence. It lights the way to better understand our veterans’ needs even before they become an issue for the veteran!

FY 15

Lack of centralized collaborative for veterans organizations and need for local data to identify specific areas of concern for military-impacted populations in San Francisco & Chicago

Gather and engage community stakeholders (non-profits, philanthropic, educational, legislative) to form framework for future collaborative model and conduct a large-scale, comprehensive needs assessment study in San Francisco & Chicago

FY 16

Community stakeholder engagement in San Francisco & Chicago further develops framework for a Veterans Collaborative in San Francisco and supports the veterans needs assessment study efforts that will inform policy to address areas of veterans’ specific need

Issue to Impact

4

High-level timeline of key activities

USC CIR and Deloitte Relationship Timeline

Feb ‘15

Sponsored global

research summit in

LA

Dec ‘14

Convened national

stakeholders in D.C. to present model for other

markets

Fall ‘13

Launch USC pro

bono project

May ‘14

Conduct DU

Visioning Session

June ‘14

Present data teaser to key LA community

stakeholders on Impact Day

Sept ‘14

Official Press

Release in LA

SF Roadshow and CJCS

Visit

Mar ‘15

Launch Chicago Study

Aug ‘15Apr/May ‘15

Build relationships with local SF organizations

Spring ‘15

Develop Chicago

study model

Launch City/County

San Francisco

Study

Nov ‘15Oct ‘15

Develop San Francisco

study model

5

Brought key USC CIR team to Deloitte University for a deep dive visioning session

Visioning Session

6

Impact DayConvened local government, business and nonprofit leaders to provide data teaser in LA office

7

Issue:

Los Angeles policy makers, businesses, and community organizations need actionable insight to serve veterans needs and collaborate together

Visualization examples

8

Military Transition Theory

9

Press releaseConvened local government, business and nonprofit leaders to officially release the data

10

Washington D.C.Convened local government, business and nonprofit leaders nationally to present the model and engage other markets to adopt

11

ID / Intro R1 Stakeholders

Stakeholder Meetings R1

FY15

March April May

Project Management

Project Planning

Development of Study Model

Stakeholder Engagement

Legislative Roadshow

Community / Stakeholders Engagement

Community / Stakeholders Engagement Planning

Major milestones and meetings through the end of FY15

Laying the Groundwork for the SF Study

Milestone

Swords to Plowshares Intro

Project Kickoff

Meeting

Deadlines

FY16 Proposal

Identify Desired / Needed Support

ID and Map Stakeholder Orgs

Stakeholder Meetings R2

SF Veterans’ Affairs Commission

ID / Intro R2 Stakeholders

Roadshow Meetings

Community Convening