Presented by:

Gary MaguireManager, Business & Location Intelligence

DEPARTMENT FORFAMILIES & COMMUNITIES

Transforming theTransforming theBusiness withBusiness with

Location IntelligenceLocation Intelligence

A fundamental role of Government is for the common good and to provide help of some kind to those who can not help themselves.

If Location Intelligence is an all pervasive enabler thatstreamlining the delivery of services and providesevidence for policy decisions, why don’t more frontlinestaff have this?

UUNDERSTANDINGNDERSTANDING T THEHE BBUSINSESSUSINSESS D DRIVERSRIVERS F FOROR

EENABLEMENTNABLEMENT

DFC Strategic ObjectiveDFC Strategic ObjectiveDepartment for Families & Communities

‘a better life for South Australians’

Organisational Capacity

Housing Families Disabilities AgeingCommunity

andPartners

Housing SA

Improve affordability andsustainable housing

Accelerate urban andcommunity renewal

Improved Aboriginalhousing outcomes

Access to highneed housing

Community& Partners

Solid relationship with communities

Improved familyresilience

Disability SA

Choices aligned toindividual needs

Better housing outcomesin the community

Families SA

Families are supportedand strengthened

Children remain safelywith their families

Ageing

Reform Home andCommunity Care

arrangements

Organisation

Operation

DDRIVERS FOR RIVERS FOR BBUSINESSUSINESS DDRIVERS FOR RIVERS FOR BBUSINESSUSINESS

BusinessCapability

StrongGovernance

Value DrivenOperation

ConnectedCustomerInteraction

Case Management Systemand

Integrated Service Model

IntegratedService Offer

EffectivePartnerships

People

Attracting andRetaining

BuildingTrust in our People

Engaging OurPeople inChange

Recognitionof our People

Caring forour People

Empoweringour People to

Perform

CCONNECTINGONNECTING T THEHE B BUSINESSUSINESSCCONNECTINGONNECTING T THEHE B BUSINESSUSINESS

Line of sightLine of sight

Governance CoordinationManagement

AnalyticsPublication

• Strategy & Planning• ICT Service Desk• ICT Infrastructure• ICT Services• Systems Solutions• Knowledge Systems• Business & Location Intelligence

• Domiciliary Care SA• Disability SA• Families SA• Housing SA• Carers SA• Community Connect• Office for Ageing• Office for Volunteers• Office for Problem Gambling• Office for Aboriginal Housing• State Recovery Office

Business &Location

Intelligence

Business Technology

Service Delivery

ExecutiveResponsibility

South AustralianStrategic Plan

Customers

Targets

Strategy

Operational(External)

Operational(Internal)

• Chief Executives Office• Organisational Development

LLOCATIONOCATION I INTELLIGENCENTELLIGENCEBBUSINESS USINESS FFRAMEWORKRAMEWORK

CobiT® (Control Objectives for Informationand related Technologies)

Governance

StrategicAlignment

Linkage of business and location intelligence

ValueDelivery

Executing the value proposition

RiskManagement

Awareness and understanding of the Enterprise risk

ResourceManagement

Optimising the investment

PerformanceManagement

Track, monitor and report

LLOCATIONOCATION I INTELLIGENCENTELLIGENCETTHEHE E EDGEDGE

LLOCATION OCATION IINTELLIGENCE NTELLIGENCE RROLEOLE

• Evidence and justification of decisions:• Strategic / tactile level• Operational / activity level

• Improved client outcomes• Better use of limited resources

Strategic

Operational

Government Sector Non-Government

• Community planning• Evidence based management• Emergency management• Land use planning• Client catchments• Social services

• Volunteer management• Client services• Service delivery• Evidence based management• Grants management

• Facility and asset management• Communications and marketing• Resource management• Land use assessment• Data collection• Fleet tracking & routing• Disaster management (Recovery)• Service delivery & Social services

• Service delivery performance• Communications and marketing• Resource management• Program efficiency• Service delivery

Client Density Modelling

IINFORMATIONNFORMATION INTOINTO A ACTIONCTION

Spatial Repository

OC

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olicy a

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Go

vern

an

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DF

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ratin

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Go

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Software Licensing

De

sk

top

Mo

bile

Se

rve

r

We

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Business Intelligence Data Warehousing

Desktop GIS / Analytics

Enterprise Service

Web GIS

Fusion Centre

DataRecycling

NewData

Location Intelligence - Evidence based decision-making

Citizen GIS

Mobile GIS

FamiliesSA

DisabilitySA

CommunityConnect

Office forthe Ageing

HousingSA

StateRecovery

Data Collection

3rd Party

SASP Targets / National Strategies / Legislation

Data Delivery

ApplicationsInternal and External

He

alth

& C

om

mu

nity

En

viron

me

nt

Infra

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tc…

Info

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ehavio

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ess Beh

avior

Actio

ns

Actio

ns

Mobile

Planning/ Admin.

Facilities

Tenancy

Assets

Utilities

NungaWali

GrantsFunding

SocioEconomic

Demo-graphics

Facilities

Transport

Planning/ Admin.

OfficeFor theAgeing

Planning/ Admin

HousingSA

FamiliesSA

DisabilitySA

Demo-graphics

CommunityIQ

Utilities

Facilities

Transport

Planning /Administration

LandProperty

Assets

HousingSA

Environmental

Tenancy

Planning/ Admin

Utilities Facilities

LandProperty

Demo-graphics

StateRecovery

GeneralInterest

Health Transport

Demo-graphics

Facilities

MapIQ

TTRANSFORMATIONAL RANSFORMATIONAL

CCHANGEHANGEBUILDING ON SUCCESSBUILDING ON SUCCESS

AAPPLICATIONPPLICATION E ENABLERSNABLERSCCASE ASE SSTUDIESTUDIES

GIS Portal for Urban RedevelopmentResearching, analysis and planning future development sites.

Solution: AssetIQ to analyse land potential and asset ownership, view development plans, public infrastructure, transport networks and land division details.

Benefit: Identify HousingSA land for redevelopment through the combination of internal and external business information via a single gateway.Mapping and reports produced by staff as required.

Savings: Business Unit20% of team operating cost (6 staff)1 FTE per year or $95000Organisational Efficiency30% service delivery increase in GIS Team

Problem:

GIS Portal for Maintenance PlanningProperty and asset identification for correcting and maintaining records in Maintenance Works System (MWS)

Solution: EView to locate, identify dwellings, building complexes, legal parcel descriptors and valuation assessments.

Benefit: Visually see the complex and its associated business information.

Identify data discrepancies between Housing SA and Land Titling system. Resolve issues prior to data upload in the new maintenance system.

Savings: Business Unit• Reduction of site visits by field staff.• Cost saving up to $50000 or 1 FTE annually.• 10% vehicle running cost.• Improved data entry and quality assurance within Mainframe systems.

Problem:

Aboriginal Remote CommunitiesAd-hoc data collection with no formalreporting tools and unknown number ofassets and their locationsSolution: Mobile GIS application with workflowmanagement tools for uniformed datacollection and web GIS for reporting

Benefit: Rapid data collection including media capture, GPS locations of assets and any other features that add value.Storage within supported corporate data repositories.Information publication through GIS web portal for analysis and BI reporting capabilities.

Savings: Business UnitCoordinated information collection.Saving $120000 in field operations (ongoing)Organisational IncomeEvidence through B&LI to Commonwealth Gov. Grant of $320 million for new housing

Problem:

Sharing Information & KnowledgeAn application that could provide varying levels of community and health information to enable staff to make better service delivery decisions, easily and effective

Solution: MapIQ pulls together information from various government web services and publishes the consolidated data to the user

Benefit: Gateways to other government business data. Directly accessing Health SA - Human Services Finder, Australian Bureau of Statistic’s - QuickStats, Transport SA – public transport and DFC’s intranet & internet pages from the map.

Savings: Business Unit• BLI has reduced ad-hoc mapping by 20%Organisational efficiency• Improved service over the counter• Faster response in Telephone Call Centre

Problem:

Evidence Based Management FrameworkAudit of DFC, indicated that there was not enough evidence behind critical corporate decisions.

Solution: Utilise GIS analytical tools to understand the community tapestry. Identify key sentinel indicator for “Disadvantage”, “Need” and “Risk”.

Benefit: • DFC wide understanding of community requirements for improved service delivery.• Spatial view of service gaps in the community.• Transparent reporting system to all levels of government.• Consistent measures and benchmarking of service provision data.• Using a variety of complex dataset (local and enterprise wide) for scenario analysis.• Improved resource management and funding distribution to non-government sector

Problem:

SSUCCESSUCCESS OFOF L LOCATIONOCATION I INTELLIGENCENTELLIGENCE

• Understand business drivers

• Innovation through our knowledge

• Listen to the client

• Learn about their challenges

• They own the process

• Develop what they need

• Rapid & agile deployment

• Training and support

“Tell me and I'll forget.Show me and I'll remember.

Involve me and I'll understand.”

Thankyou Team:

Penny Baldock | Susana Valdivia | Stephen Retallack | Simo Xu

DEPARTMENT FORFAMILIES & COMMUNITIES

Business and Location Intelligence Group

Business Technology | DFC Chief Information Office