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Manufacturing : Reusable Assets,

SCS South Asia

Implementing MOC in Mining IndustryImplementing MOC in Mining IndustryBackground/Requirement:

Creation of Mining Operation Center Dashboard with appropriate Hierarchical approach for Mining Industry to showcase the flexibility of Manufacturing to Mining data with additional hierarchical approach and industry’s real data .

Customer & Industry: Leighton Mines and Boral

SCS Solution (Including Product):

To showcase the flexibility of Manufacturing to Mining data with additional hierarchical approach and industry’s real data .

Benefits/Differentiator/Value Proposition:

This MOC in Mining Industry is the unique solution given to the customer as part of the POC and implemented successfully.

Reusable Asset Link: MOC Dashboard

Contributor: Ashok Muduli, Sriram

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Development of BI Dashboard for EAMDevelopment of BI Dashboard for EAMBackground/Requirement: To develop BI dashboard for Enterprise Asset Management for

optimal management of the physical assets of an organization.

Customer & Industry: Any asset intensive industry

SCS Solution (Including Product): Oracle E-Business Suite R12.1.2, OBIEE As BI dashboard for EAM is not available and in most of the deals partner has to

develop from scratch or Oracle has a tie up with 3rd party solution. In Oracle EAM complete information of assets and maintenance related activities is

available, extracting the same through ETL process and building repository data (RPD).

Benefits/Differentiator/Value Proposition: To maximize value based on analytics that supports decision making based on facts. The Oracle EAM BI Application has been conceptualized & build for first time. Gives insight into information about efficiency & effectiveness of assets.

Reusable Asset Link: EAM BI Dashboard

Contributor: Hrishikesh Kumar & Ashok Muduli

Development of BI Dashboard for OPMDevelopment of BI Dashboard for OPMBackground/Requirement: To develop BI dashboard for Oracle Process Manufacturing.

Customer & Industry:

Manufacturing Industry TabCorp, Australia

SCS Solution (Including Product): Oracle E-Business Suite R12.1.3, OBIEE As BI dashboard for OPM is not available and in most of the deals partner has to

develop from scratch. In OPM complete information of new product development, recipe and production

process execution details is available, extracting the same through ETL process and building repository data (RPD).

Benefits/Differentiator/Value Proposition: To maximize value based on analytics that supports decision making based on facts. The OPM BI Application has been conceptualized & build for first time.

Reusable Asset Link: OPM BI Dashboard

Contributor: Hrishikesh Kumar & Ashok Muduli

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Public Sector: Reusable Assets,

SCS South Asia

MDM for VISA Applicants IndiaMDM for VISA Applicants India

Background/Requirement: DeDupe existing visa applicants data along with ongoing

visa applicants data and finally building and managing Unique Case File

Customer & Industry: Ministry of Home Affairs

Public Sector

SCS Solution (Including Product): Configured Siebel UCM MDM at customer premises using Siebel UCM 8.2 Image for

managing visa applications data (in millions) of Immigration, Visa and Foreigner’s Registration & Tracking (IVFRT) initiatives of Government.

Addressed the key challenges around DeDuplication of existing visa applicant data along with ongoing visa applicant data and finally building a unique case file for applicant.

Benefits/Differentiator/Value Proposition: Ease & flexibility in running end to end data quality process with multiple matching parameters Sample size of 27000 records were processed for data quality checks. Process of creation of case files was automated using Siebel Case Management .

Reusable Asset Link: IVFRT

Contributor: Gaurav Damodaran, Raman Parashar

Google Integration with OPAGoogle Integration with OPA

Background/Requirement: In the City of Brisbane, the City council has decided to build new schools. They want to identify whether a site on the map is suitable for building a new school. There are certain rules defined for building a school on a proposed site.

Customer & Industry:

Government Brisbane City Council, Australia

SCS Solution (Including Product): Oracle Policy Automation

The rules defined in Oracle Policy Automation are as follows: A proposed site is suitable for a new school if:

The lat-long clicked by user is

1. 3 kms away from a nearby school

2. Outside airport service zone OR

3. Above 2020 sea level projection. Otherwise a proposed site is Unsuitable for a new school.

Benefits/Differentiator/Value Proposition: Well integrated solution using OPA Flexible Rules Engine and Google Maps

Reusable Asset Link: Google Maps - OPA Integration

Contributor: Subashini Bala

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Banking : Reusable Assets,

SCS South Asia

Retail Banking CRM SolutionRetail Banking CRM Solution

Background/Requirement:

To configure Siebel Financial Services for Marketing and Sales Process - Campaign Creation to Opportunity Closure

Customer & Industry:

Banking Indian Overseas Bank

SCS Solution (Including Product): No configured flow available as of now

Configured Siebel Financial Services marketing solution to automate the marketing process encompassing Marketing Campaigns (Creation & Execution), Opportunity tracking, Customer Profiling, Needs Analysis, Account Opening and Analytics.

Benefits/Differentiator/Value Proposition: More Control on the Marketing Spends Improved Closure rate of Opportunities

Reusable Asset Link: Banking CRM Solution

Contributor: Anand Kumar Ponnusamy

Profile Management FlowProfile Management Flow

Background/Requirement:

To showcase the Profile Management capability in Peoplesoft.

Customer & Industry:

Banking Standard Chartered Bank

SCS Solution (Including Product):

Configured in Peoplesoft 9.1the profile Management flow as per customer requirements

Benefits/Differentiator/Value Proposition: Instant availability of information where the employees profile can be compared against

the job profile

Reusable Asset Link: PSFT Profile Management

Contributor: G.Senthil Kumar

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CMU: Reusable Assets,

SCS South Asia

Customer Service Process for TelecomCustomer Service Process for Telecom

Background/Requirement: Service Management to all incoming call / ticket raised by Customer using CSR or Self service.

Customer & Industry: Bharti Airtel & Telecom

SCS Solution (Including Product): Configured Siebel eCommunication for managing service request /task auto assignments to

Queue based on Master data setup. Take the ownership of service request/ task in Queue. Auto assign the SLA to service request / task based on service request/ task parameters (e.g

Priority city, Region, State, Country etc). Solution also provides the auto escalation of service request/ task to assignee, based on SLA using Siebel RCR.

Benefits/Differentiator/Value Proposition: The Queue based solution enabled to assign the task and service request without manual

interaction The Master data setup allows user to define assignee's and set the SLA’s dynamically. Change in SLA or assignee's will not impact on existing service request or task escalation.

Reusable Asset Link: Service Process

Contributor: Raman Parashar, Prasad Puttachar, Anand, Gaurav

Subscription ManagementSubscription Management

Background/Requirement: Adam Internet is an Internet Service Provider to residential, Government and Business Sectors. Oracle has positioned Oracle iStore and Oracle Service Contracts to manage selling of internet services plans. Orders placed through iStore for Broadband services needs to auto-create Subscription Agreement in Oracle Service Contracts module.

Customer & Industry:

Telecom Adam Internet, Australia

SCS Solution (Including Product): Our integration involves the following process activities:

1. Create order either in iStore or Order Management

2. Concurrent program retrieves order details

3. Subscription Contracts header, lines and billing schedule are created automatically

Benefits/Differentiator/Value Proposition: Automated integration of subscription orders from Oracle Service Contracts to iStore.

Reusable Asset Link: iStoreOrder-Subscription

Contributor: Subashini Bala, Ajitkumar Poolathodiyil, Ramesh Reddy and Gaurav Damodaran

Preventive MaintenancePreventive Maintenance

Background/Requirement: The objective is to be able to select linear assets in the GIS and use this information to generate CCTV inspection jobs. Real integration between the Enlighten’s Open Spatial (a third party application) and Oracle EAM was a goal of our build for this solution..

Customer & Industry:

Utilities City West Water, Australia

SCS Solution (Including Product): Integration from the asset master (Oracle EAM) into Open Spatial to plot the Assets on

GIS Bringing the Linear Assets details from Open Spatial to Oracle EAM.

Benefits/Differentiator/Value Proposition:• Integration of Oracle EAM with Enlighten’s Open Spatial has been conceptualized &

build for first time..

Reusable Asset Link: CityWestWater PreventiveMaintenance

Contributor: Subashini Bala, Ajit, Mrinmoy Aich