Global Manufacturing IT Advisor

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Global Manufacturing IT Advisor

IDC is the premier global market intelligenceand advisory firm in the information tech-nology and communication industries.

Over its 46 year history, IDC has developed precise methodologies for collecting, organizing,and analyzing information that helps profession-als in a diverse set of industries make bettertechnology investment decisions. With over1,000 analysts with coverage in more than 110countries, IDC’s breadth of geographic and technology coverage is unmatched. With morethan 10% of those analysts dedicated to specificindustry segments, the research and advice isdelivered in a relevant business context.

Thousands of business executives rely on GlobalManufacturing IT Advisor’s service to shortendecision cycle times, manage costs, improvedelivery, and mitigate risk. Company profiles,technology forecasts, market trends, andcompetitive and international market analysesare critical to helping you stay apprised of themarketplace. Many decision makers rely on thisservice for strategic IT planning support andtechnology buyer validation as well as technologybuyer road maps and product insights. GlobalManufacturing IT Advisor is designed for ourManufacturing client base whose needs varyacross a broad range of technology areas andbusiness disciplines.

Global Manufacturing IT Advisor is designed to save youtime and get you answers when you need them, byenabling you to answer questions that define your organi-zation’s IT strategies and objectives.

> How do we align IT strategies with overall market directions and trends?

> Who are the market leaders?> Where does each supplier rank and which is the best

strategic partner for my organization?> What are the emerging technologies? Which technologies

are available now? Which are becoming obsolete?> How do we separate the hype from the reality when

analyzing the latest IT trends and best practices?> How do we save money on our IT investments?> How do we ensure competitive pricing from our IT

hardware suppliers throughout the course of our contracts?> How can companies better use information to speed and

improve decision making? How can information technologybe used to improve the performance and minimize risk in the areas of supply, demand, product, and operationsmanagement?

> What are the implications on information managementstemming from efforts to be more globally integrated?What are the best organizational models? How can companies optimize their application portfolio?

> What will the impact of emerging technologies like sensornetworks and cloud computing be on future investment?How do these technologies align with emergent businessmodels? How can a company take advantage faster thantheir competition?

We provide you a personable, responsive, and rich experience when addressing your IT research needs. With Global Manufacturing IT Advisor, you are assured ofgetting the utmost attention. Our one-on-one serviceapproach provides you with a single point of contact, adedicated Analyst-Account Manager. This professional:

> Works closely with your organization to proactively service your needs

> Ensures smooth delivery of relevant information on technologies, IT suppliers, products and markets

> Partners with you to fully understand your unique information requirements

> Saves you time and maximizes your relationship with IDC

A Personal Partnership

Timely Solutions

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STRATEGIC PLANNING

Identify IT Fit for L.O.B.

Emergingmarket

Tech-research

IDC insights

Research Product & Suppliers

Market reviewand forecasts

Analyst calls and visits

Planning support

Supplier and product overviews

RFP VendorSelection

Vendor validation

Alignment support

Market research and insights

Purchase

IDC price benchmarks:SmartIndex

Online tools

Lease vs. Buytools

Implement

IDC research

Analyst calls

Verify & Assess Value

IDC surveys

White papers

Consulting

IT DECISION LIFECYCLE

Global Manufacturing IT Advisor: Case Studies

COMPANY: FORTUNE 500 MANUFACTUREROBJECTIVE: To help client formulate VoIP strategyPROJECT: Client wanted to refresh legacy PBX equipment with additional capabilities. Analyst call provided client clarity of VoIP direction, how far to go with aspects of technology, and how to tie-in messaging and Unified Communications strategy. RESULT: Senior infrastructure leadership team was able to put together concrete strategy for VoIP deployment.

COMPANY: FORTUNE 500 CONSUMER GOODS COMPANYOBJECTIVE: To prepare client for an ERP vendor negotiation –an estimated $35M investment.PROJECT: IDC provided a roadmap and strategy outline of the vendor and worked with the client to refine strategy and focus points.RESULTS: Better alignment with corporate strategy and anestimated savings of $500-750k.

COMPANY: FORTUNE 500 MANUFACTUREROBJECTIVE: Negotiate lease buy-out prior to large outsourcing initiativePROJECT: IDC Provided independent Fair Market Value assessment of all desktop and data center assets that would be transferred as part of upcoming ITO project.RESULT: IDC reduced buy-out cost by over 50% and effectively eliminated protracted negotiation over buy-out value. IDC saved the manufacturer $7.1 Million.

COMPANY: GLOBAL AUTOMOTIVE MANUFACTUREROBJECTIVE: To assist client in development of global wireless provider strategy.

PROJECT: Client was concerned about long-term viability of incumbent supplier. IDC provided feedback on current market, helped develop supplier short-list, & assisted in RFP development.RESULT: Company was able to meet short turnaround deadline on selection process choosing a new provider that satisfied all of their criteria.

COMPANY: FORTUNE 500 TECHNOLOGY MANUFACTUREROBJECTIVE: To provide C-level knowledge of current trends and key technologies.PROJECT: Weekly CIO-level briefing prepared for trend assessment and notification on key technologies.RESULTS: CIO and Strategic Planning team able to react to changes in the market in a more timely and cost effective manner.

COMPANY: GLOBAL AUTOMOTIVE MANUFACTUREROBJECTIVE: Assess industry practices for developing and promoting adoption of information standards.PROJECT: Profile companies which have undertaken successful data quality initiatives. Assess the capabilities of the top 5 consulting firms with information management practices.RESULTS: Client was able to build internal support for its own information standards and data quality initiatives.

TACTICAL EXECUTION

United States/WW ResearchManufacturing Insights Research

Process Improvement Family The Process Improvement Family provides forward lookingresearch combined with fact-based analysis to assist the line ofbusiness executive with practical ways to optimize the supplychain, demand management and product development strategiesthrough the use of IT.

▪ Supply Chain Strategies▪ Product Life-Cycle Strategies▪ Operations Technology Strategies▪ Revenue Management Strategies

Emerging Agenda FamilyThe Emerging Agenda Family provides timely insight andanalysis about current approaches to emerging agenda items,providing manufacturing executives with the information neededto navigate the business through unchartered waters.

▪ Aging / Emerging Workforce▪ RFID and Sensor Networks▪ Remote Services Technology▪ Sustainability▪ Warranty and Quality Management

Market Advantage Family The Market Advantage Family provides continuous coverage andanalysis of IT budget allocation and investments made by manu-facturing organizations and helps IT executives to benchmarktheir own IT investments.

▪ IT Strategies▪ Worldwide Manufacturing IT Spending Guide▪ Industry Insights: IT Executive Strategies

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IDC IS TRULY GLOBAL AND LOCAL

Worldwide Research Perspective

Regional Overview and Coordination

Local Expertise In-Country Research

The Global Manufacturing IT Advisor

service provides a steady stream of in-depth

technology and market analysis by giving

you access to more than 300 views into the

IT industry. These research content areas are

listed in detail on the following pages.

Global Manufacturing IT Advisor

Business Services▪ Business Consulting Services▪ Contact Center Services▪ Governance, Risk and Compliance Infrastructure▪ HR, Talent and Learning Strategies and Services▪ North America Selling Services Consulting in an Economic

Downturn▪ Worldwide BPO Services

Channels▪ Channel Data Management Landscape 2008▪ Infrastructure Channels and Alliances▪ Software Channels▪ Software Solutions Alliance Leadership Council

Components and Peripherals▪ Digital Capture Devices▪ Digital Capture Devices for Image Content Solutions▪ Document Intensive Business Processes and Scanning 2008▪ Feeling the Data: Worldwide Mobile Phone Touch Screen

Analysis 2009▪ Hardcopy Peripherals: Overview▪ Hardcopy Peripherals: Production and Large Format Markets▪ Hardcopy Peripherals: Software and Services▪ Hardcopy Peripherals: User and Channel Data▪ Redefining Mobile Computing 2009: An Analysis of the

Market for the Mobile Internet Device▪ United States Digital Camera and Camcorder Accessory

Study 2009▪ United States Digital Camera and Camcorder Accessory

Study 2010▪ United States Hardcopy Device Usage Trends

Computer Systems▪ Enterprise Servers: Technology Markets▪ High-Performance Computing Cluster Interconnects Market:

Forecast and Products 2009▪ High-Performance Computing Workloads: Forecast and

Applications 2009▪ Mainframe Directions: Today’s Workloads and Future Outlook▪ Personal Computing▪ Personal Storage Devices and Systems▪ Security Appliances and Virtualization 2009: What’s Really

Going On?▪ Servers in the Cloud: Vendor Opportunities and Market

Impacts 2009▪ Storage Mechanisms: Solid State Drives▪ Storage Utilization in Commercial PCs 2009▪ Technical Computing ▪ Technology Financial Strategies▪ Technology Valuation Services: x86 Based PCs and Servers▪ Technology Valuation Services:Servers

Consumer and Mobile Technologies▪ Connected Home▪ Consumer Broadband and Mobile Services▪ Consumer Markets: Gaming▪ Consumer Markets: Video▪ Consumer Multiplay Services▪ ConsumerScape 360▪ Mobile Device Technology and Trends▪ Mobile Enterprise Device Solutions▪ Mobile Green: Strategies for Mobile Phone Sustainability▪ Redefining Mobile Computing 2009: An Analysis of the

Market for the Mobile Internet Device

Electronic Manufacturing▪ Worldwide Electronics Manufacturing Services Forecaster

Infrastructure Software▪ Application Transaction and Service Management 2009▪ Enterprise System Management Software▪ Enterprise Virtualization Software▪ Governance, Risk and Compliance Infrastructure▪ Mobile Enterprise Software▪ Operating Environments▪ PC, Device and IT Service Management Software▪ Security Products▪ Storage Software

IT Market Overview and Perspectives▪ Benefits Administration in Turbulent Times: U.S. Buying

Behavior and Intentions 2009▪ Cloud Services: Global Overview▪ Corporate eDiscovery 2010: Technology Maturity, Best

Practices and Investment Priorities▪ Data Privacy in the Enterprise 2.0 World 2010▪ Deduplication 2009: An End User Benchmark on Adoption

and Value Metrics▪ Digital Marketplace and New Media Watch▪ Digital Marketplace: Media and Advertising▪ eWaste and Environmental Opportunities▪ Global Sourcing Strategies▪ IT Executive Strategies▪ Search and Discovery Technologies▪ Storage, Servers, and Networking: Infrastructure For The Next

Generation of Media 2009

IT Services▪ Data Privacy: Converged IT and Management Issues 2008▪ Demystifying Security as a Service 2009▪ Managed Security Services 2009: Maximizing the Service

Provider Opportunity▪ Worldwide Services Contracts Analysis: BPO Full Package▪ Application Outsourcing Services▪ Financial Services Security▪ Global Sourcing Strategies▪ IT Consulting and Systems Integration Strategies▪ IT Education and Certification▪ IT Outsourcing and Utility Services▪ North America Selling Services Consulting in an Economic

Downturn

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WORLDWIDE COVERAGE

▪ Security Services▪ Worldwide Services▪ North America Market Perceptions of Services Firms 2009▪ North America Market Perceptions of Services Firms 2009▪ SaaS and Cloud Services▪ SOA and Cloud Services: The Professional Services

Opportunity

IT Support and Integration▪ IT Consulting and Systems Integration Strategies▪ IT Outsourcing and Utility Services▪ Network Lifecycle Services▪ SOA and Cloud Services: The Professional Services

Opportunity▪ Software and Hardware Support Services▪ Storage and Data Management Services

Networking▪ Business Network Services▪ Consumer Broadband and Mobile Services▪ Datacenter Networks▪ Enterprise Collaboration and Social Solutions▪ Enterprise Communications Infrastructure▪ Hosting Infrastructure Services▪ Managed Network Services▪ Mobile Enterprise Network Services▪ Monitoring the Network Surveillance Value Chain 2009▪ NGN Operations▪ Technology Valuation Services: Networking and IP Telephony▪ Telecommunications Equipment▪ Wireless and Mobile Infrastructure

Semiconductors▪ Semiconductors: Consumer Devices▪ Semiconductors: Overview▪ Semiconductors: Personal Computing▪ Semiconductors: Wireless

Small & Medium Business▪ Data Protection in United States SMBs: Opportunity

and Analysis▪ Data Protection in United States SMBs: Opportunity and

Analysis▪ Home Office Market▪ Small and Medium Business Markets: Global Overview▪ Small and Medium Business Markets: Mobility▪ Small and Medium Business Markets: Telecom, Broadband

and Video▪ United States Small and Medium Business Markets

Software Application and Information Access▪ Business Analytics Solutions▪ Content and Digital Media Technologies▪ CRM Applications▪ Enterprise Applications▪ Product Life-Cycle Management Solutions▪ Project and Portfolio Management Solutions▪ Search and Discovery Technologies▪ Software Overview

Software Application Development and Deployment▪ Application Development and Deployment and Cloud Services▪ Application Development and Deployment Overview▪ Application Development Software▪ Application Life-Cycle Management▪ Business Process Management and Middleware▪ Database Management and Data Integration Software▪ SaaS and Cloud Services▪ Software Overview▪ Software Pricing and Licensing

Storage▪ Datacenter Trends and Strategies▪ Enterprise Servers: Technology Markets▪ Hard Disk Drive Components▪ Storage Adoption and Opportunities in Telecommunications

2008▪ Storage Adoption and Opportunities in Telecommunications

2009▪ Storage Mechanisms: Disk▪ Storage Mechanisms: Solid State Drives▪ Storage Mechanisms: Tape▪ Storage Software▪ Storage Solutions: Disk-Based Data Protection, Continuity and

Recovery▪ Storage Solutions: File-based Storage▪ Storage Solutions: Storage and the Cloud▪ Storage Solutions: Storage and the Medical Record▪ Storage Solutions: Storage and Virtualized Environments▪ Storage Systems▪ Technology Valuation Services: Storage

Telecommunications▪ Digital Marketplace: Mobile Media and Entertainment▪ Managed Network Services▪ NGN Operations▪ Telecommunications Equipment▪ Unified Communications▪ Worldwide Telecommunications Markets▪ Digital Marketplace: Mobile Internet▪ Mobility and IP Communications Services

WORLDWIDE COVERAGE

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REGIONAL CONTENT

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Asia Pacific ResearchIT Market Overview and Perspectives▪ Asia/Pacific Channels: Issues and Opportunities▪ Asia/Pacific Digital Marketplace and New Media▪ Asia/Pacific Green IT▪ Asia/Pacific IT Spending and User Segmentation ▪ Asia/Pacific Market Evolution and Trends for Cloud

Computing: An End-User Study 2009▪ Asia/Pacific PC Buyer Behavior Survey▪ Asia/Pacific Software Deals Analysis and Trends

IT Services▪ Asia/Pacific Business Process Outsourcing▪ Asia/Pacific Cloud Services and Technologies▪ Asia/Pacific Consulting and Integration Services▪ Asia/Pacific Global Sourcing and Delivery▪ Asia/Pacific ICT Outsourcing and Managed Services: IT Service

Provider Perspective▪ Asia/Pacific Infrastructure Services ▪ Asia/Pacific Services Opportunities▪ Global Delivery Services Index

Personal Computing, Peripherals and Storage▪ Asia/Pacific Disk Storage Systems

▪ Asia/Pacific Document Solutions and Managed Print Services▪ Asia/Pacific IT Asset Management 2010▪ Asia/Pacific Mobile Devices and Applications▪ Asia/Pacific Quarterly Branded Tape Drive and Tape

Automation Tracker▪ Asia/Pacific Quarterly PC and Monitor Market Update

Software▪ Asia/Pacific Business Applications and Information

Management▪ Asia/Pacific Desktop Virtualization Software Market 2010▪ Asia/Pacific Infrastructure Software

Telecommunications and Networking▪ Asia/Pacific Carrier Network Equipment▪ Asia/Pacific Email Archiving 2010▪ Asia/Pacific ICT Outsourcing and Managed Services▪ Asia/Pacific NGN Telecommunications Services▪ Asia/Pacific Telecom Operator Strategies▪ Asia/Pacific Unified Communications and Enterprise x.0▪ Asia/Pacific Wireless Markets and Technologies

Central & Eastern EuropeResearch

Computer Systems and Imaging and HardcopyDevices▪ Central and Eastern European Disk Storage Systems▪ Central and Eastern European Enterprise Servers: Technology

Markets▪ Central and Eastern European Hardcopy Peripherals ▪ Central and Eastern European Personal Computing

IT Market Overview▪ Central and Eastern European Innovative Technology Vendors:

Impact 50▪ Central and Eastern European Opportunities in the SMB Market▪ Central and Eastern European Vertical Markets

Services▪ Central and Easter European Managed Print Services 2010:

Competitive Assessment▪ Central and Eastern Europe, Middle East and Africa Sourcing

Strategies▪ Central and Eastern European Business Services▪ Central and Eastern European Cloud, Hosting and

Outsourcing Services▪ Central and Eastern European Core Countries IT Services▪ Central and Eastern European IT Services Expanded

Country Set

Software and Telecommunications▪ Central and Eastern Europe, Middle East and Africa Security

Software▪ Central and Eastern Europe, Middle East and Africa Storage

Software▪ Central and Eastern European Enterprise Application Software

Latin AmericaHardware/Communications▪ Latin America Call and Contact Center 2009▪ Latin America Call and Contact Center 2010▪ Latin America Carrier Telecom Equipment 2009▪ Latin America Carrier Telecom Equipment 2010▪ Latin America Digital Still Cameras 2009▪ Latin America Digital Still Cameras 2010▪ Latin America Disk Storage Systems 2009▪ Latin America Disk Storage Systems 2010▪ Latin America Enterprise Networks 2009▪ Latin America Enterprise Networks 2010▪ Latin America Enterprise Server 2009▪ Latin America Enterprise Server 2010▪ Latin America Enterprise Virtualization Software 2009▪ Latin America Enterprise Virtualization Software 2010▪ Latin America Hardcopy Peripherals 2009▪ Latin America Hardcopy Peripherals 2010▪ Latin America Mobile Devices 2009▪ Latin America Mobile Devices 2010▪ Latin America PC 2009▪ Latin America PC 2010▪ Latin America Printer Supplies Market Model 2009▪ Latin America Printer Supplies Market Model 2010▪ Latin America Production Hardcopy Peripherals 2009▪ Latin America Production Hardcopy Peripherals 2010▪ Latin America Security Appliance Servers 2009▪ Latin America Security Appliance Servers 2010▪ Latin America Volume Server 2009▪ Latin America Volume Server 2009

REGIONAL CONTENT

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Market Overview▪ BRIC: Brazil, Russia, India and China Executive Market Watch▪ Latin America CEO Priorities 2009▪ Latin America CEO Priorities 2010▪ Latin America Channels Databook▪ Latin America IT Spending Patterns by Company Size 2009▪ Latin America IT Spending Patterns by Company Size 2010

Software and IT Services▪ Latin America Application Deployment Software 2009▪ Latin America Application Deployment Software 2010▪ Latin America Business Intelligence and Analytic

Applications 2009▪ Latin America Business Intelligence and Analytic

Applications 2010▪ Latin America CRM Applications 2009▪ Latin America CRM Applications 2010▪ Latin America Enterprise Portals 2009▪ Latin America Enterprise Portals 2010▪ Latin America ERM Applications 2009▪ Latin America ERM Applications 2010▪ Latin America ERP 2009▪ Latin America ERP 2010▪ Latin America Investment Priorities: Wireless and Mobile

Solutions 2009▪ Latin America Investment Priorities: Wireless and Mobile

Solutions 2010▪ Latin America IT Services 2009▪ Latin America IT Services 2010▪ Latin America Printing Outsourcing Services 2009▪ Latin America Printing Outsourcing Services 2010▪ Latin America Project and Portfolio Management

Software 2009▪ Latin America Project and Portfolio Management

Software 2010▪ Latin America Quality and Life-Cycle Software Tools 2009▪ Latin America Quality and Life-Cycle Software Tools 2010▪ Latin America RDBMS 2009▪ Latin America RDBMS 2010▪ Latin America SCM Applications 2009▪ Latin America SCM Applications 2010▪ Latin America Security Software 2009▪ Latin America Security Software 2010▪ Latin America Storage Software 2009▪ Latin America Storage Software 2010▪ Latin America System and Network Management

Software 2009▪ Latin America System and Network Management

Software 2010

Middle East & Africa ResearchHardware and Telecommunications▪ Middle East Consumer Telecom Services▪ Middle East and Africa Disk Storage Systems▪ Middle East and Africa Hardcopy Peripherals▪ Middle East Business Network Services

IT Market Overview▪ Central and Eastern Europe, Middle East and Africa Sourcing

Strategies▪ Middle East and Africa Vertical Markets

Services and Software▪ Middle East and Africa Business Outsourcing Services 2010-

2014 Forecast and 2009 Analysis▪ Middle East and Africa Hosting, Managed Services and

Outsourcing 2010-14 Forecast and 2009 Analysis▪ Central and Eastern Europe, Middle East and Africa Security

Software▪ Central and Eastern Europe, Middle East and Africa Storage

Software▪ Middle East Business Network Services▪ Middle East and Africa Enterprise Application Software▪ Middle East and Africa IT Services Expanded Country Set▪ Middle East Core Countries IT Services▪ Middle East and Africa Managed Print Services 2010:

Competitive Assessment

Western Europe ResearchBusiness and IT Services▪ Europe, Middle East and Africa Network Life-Cycle Services▪ European BPO and Business Consulting Services▪ European IT Outsourcing and Application Management

Strategies▪ European Services: Market and Competitive Insights

European Market Overviews▪ European Channels Outlook▪ European Small and Medium Business Markets▪ Ireland: IT Trends and Expenditures 2009▪ Ireland: Telecom Trends and Expenditures 2009▪ Ireland: Vertical Markets 2009▪ Spain ICT Opportunity Assessment

Infrastructure Software▪ European Enterprise Infrastructure Software and Services

Strategies▪ European Enterprise System Management Software▪ European Storage Software and Services

IT Hardware▪ European Multifunction Peripherals▪ European Next-Generation Infrastructure: Business Continuity

and High Availability▪ European Next-Generation Infrastructure: Enterprise

Virtualization

▪ European PC Technologies and Strategies▪ European Printers▪ European Server Technologies and Strategies▪ European Storage Technologies and Strategies

Networking & Telecommunications▪ Europe, Middle East and Africa Business Network Services▪ Europe, Middle East and Africa Consumer Broadband Services▪ Europe, Middle East and Africa Consumer Broadband Services▪ Europe, Middle East and Africa Enterprise Communications

Infrastructure▪ Europe, Middle East and Africa Enterprise Mobility▪ Europe, Middle East and Africa Mobile Consumer Services▪ Europe, Middle East and Africa Network Life-Cycle Services▪ Europe, Middle East and Africa Unified Communications

Software▪ European Business Analytics Markets and Strategies▪ European Enterprise Applications and Services▪ European SaaS and Cloud Services▪ European Security Appliance Technologies and Strategies▪ European Security Products and Strategies

Verticals▪ European Enterprise Applications with Vertical Views▪ European Enterprise Networks with Vertical Views▪ European Storage Systems with Vertical Views▪ European Vertical Markets

ASEANIT Market▪ ASEAN BPO Services Opportunity▪ ASEAN Internet Access Devices and Services Addressable

Market: Compete▪ ASEAN IT Investment Plans 2009▪ ASEAN Services Hot Spots▪ ASEAN SMB IT Adoption Landscape 2009▪ Cambodia Telecommuniations Overview 2010▪ Indonesia Telecommunication Overview▪ Malaysia ICT Overview▪ Malaysia Telecommunications▪ Philippine ICT Market▪ Philippine Telecom Market▪ Thailand Telecommunications Market Overview▪ Vietnam ICT Market Overview

ArgentinaIT Markets▪ Argentina Application Development and Deployment Software:

Compete▪ Argentina Applications: Compete▪ Argentina Enterprise Infrastructure: Compete▪ Argentina Imaging Devices: Compete▪ Argentina IT Services: Compete▪ Argentina IT Spending Patterns: The Argentina Black Book

(IDC_P9653)▪ Argentina Personal Systems: Compete▪ Argentina System Infrastructure Software: Compete▪ Argentina Telecom: Compete▪ Argentina Vertical Market Spending Patterns▪ Argentina: Call and Contact Center Services 2009▪ Argentina: Call and Contact Center Services 2010▪ Argentina: Datacenter Services 2009▪ Argentina: Datacenter Services 2010▪ Argentina: IT Services Prices 2010

AustraliaHardware & Peripherals▪ Australia PC Hardware: Compete▪ Australia Peripherals: Compete▪ Australia Servers: Compete

IT Market Overview and Perspectives▪ Australia Enterprise Review▪ Australia Small and Medium Business Markets▪ Australia Vertical Markets

IT Services▪ Australia IT Services Opportunities▪ Australia Outsourcing and Utility Services▪ Australia Services: Compete

Software & Communications▪ Australia Mobile and Wireless Solutions▪ Australia Next Generation Networks ▪ Australia: Cloud Computing Survey 2009

REGIONAL CONTENT LOCAL CONTENT

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LOCAL CONTENT

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BrazilHardware/Communications▪ Brazil Enterprise Infrastructure: Compete▪ Brazil Imaging Devices: Compete▪ Brazil System Infrastructure Software: Compete▪ Brazil Telecom: Compete▪ Brazil: Digital Still Camera 2009▪ Brazil: Digital Still Camera 2010▪ Brazil: Disk Storage Systems 2009▪ Brazil: Disk Storage Systems 2010▪ Brazil: Enterprise Networks 2009▪ Brazil: Enterprise Networks 2010▪ Brazil: Enterprise Server 2009▪ Brazil: Enterprise Server 2010▪ Brazil: Hardcopy Peripherals 2009▪ Brazil: Hardcopy Peripherals 2010▪ Brazil: Mobile Devices 2009▪ Brazil: Mobile Devices 2010▪ Brazil: Optical Network 2010▪ Brazil: PC 2009▪ Brazil: PC 2010▪ Brazil: Personal Systems: Compete▪ Brazil: Printer Supplies 2009▪ Brazil: Printer Supplies 2010▪ Brazil: Production Hardcopy Peripherals 2009▪ Brazil: Production Hardcopy Peripherals 2010▪ Brazil: Security Appliances 2009▪ Brazil: Security Appliances 2010▪ Brazil: Telecommunication Services▪ Brazil: Volume Server 2009▪ Brazil: Volume Server 2010

Software/Services▪ Brazil Application Development and Deployment Software:

Compete▪ Brazil Applications: Compete▪ Brazil IT Services: Compete▪ Brazil: Application Deployment Software 2009▪ Brazil: Application Deployment Software 2010▪ Brazil: Application Services 2010▪ Brazil: Business Intelligence and Analytic Applications 2009▪ Brazil: Business Intelligence and Analytic Applications 2010▪ Brazil: Call and Contact Center Services 2009▪ Brazil: Call and Contact Center Services 2010▪ Brazil: CRM Applications 2009▪ Brazil: CRM Applications 2010▪ Brazil: Enterprise Portals 2009▪ Brazil: Enterprise Portals 2010▪ Brazil: ERP Applications 2009▪ Brazil: ERP Applications 2010▪ Brazil: IT Services 2009▪ Brazil: IT Services 2010▪ Brazil: Printing Outsourcing Services 2009▪ Brazil: Printing Outsourcing Services 2010▪ Brazil: RDBMS 2009▪ Brazil: RDBMS 2010▪ Brazil: SCM Applications 2009▪ Brazil: SCM Applications 2010

▪ Brazil: Security Software 2009▪ Brazil: Security Software 2010▪ Brazil: Storage Software 2009▪ Brazil: Storage Software 2010▪ Brazil: System Management Software 2009▪ Brazil: System Management Software 2010

Vertical Markets▪ Brazil: Financial Insights IT Investment Trends: Finance 2009▪ Brazil: Financial Insights IT Investment Trends: Finance 2010▪ Brazil: IT Spending by State 2009▪ Brazil: IT Spending by State 2010▪ Government Insights Brazil: IT Investment Trends: Government

2008

CanadaCanadian Infrastructure, Telecommunicationsand Networking▪ Canadian Infrastructure Solutions▪ Canadian Mobile Solutions▪ Canadian Telecom Market Drivers and Strategies▪ Canadian Telecom Overview

Canadian IT Market Overview▪ Canadian Consumer Technology Markets▪ Canadian ICT Executive Service▪ Canadian Small and Medium Business and Channel Partner

Strategies▪ Canadian Technology Innovation Watch

IT Services and Software▪ Canadian Application Services▪ Canadian IT Services Competitive Dynamics▪ Canadian Strategic Sourcing▪ Canadian Enterprise Applications

ChileIT Markets▪ Chile Application Development and Deployment Software:

Compete▪ Chile Applications: Compete▪ Chile Enterprise Infrastructure: Compete▪ Chile Imaging Devices: Compete▪ Chile IT Services: Compete▪ Chile Personal Systems: Compete▪ Chile Telecom: Compete▪ Chile: Datacenter Services 2009▪ Chile: Datacenter Services 2010

ChinaHardware and Telecommunications▪ China IT Opportunity▪ China PC Market: Compete▪ China Telecom Market Opportunities▪ China Futurescan

Software and IT Services▪ China Digital Marketplace▪ China Gaming Market▪ China IT Security Solutions▪ China Services Market▪ China Software Market

DenmarkIT Market Overview▪ Denmark: BI and Analytical Applications▪ Denmark: BPO Services▪ Denmark: Enterprise Mobility▪ Denmark: ERP Services and Software▪ Denmark: IP Communications▪ Denmark: IT Services▪ Denmark: IT Services 1H▪ Denmark: Outsourcing▪ Denmark: Project Services▪ Denmark: SMB Markets▪ Denmark: Software▪ Denmark: Vertical Markets

FinlandIT Market Overview▪ Finland: BI and Analytical Applications▪ Finland: BPO Services▪ Finland: Enterprise Mobility▪ Finland: IP Communications▪ Finland: IT Services▪ Finland: IT Services 1H▪ Finland: Outsourcing▪ Finland: Project Services▪ Finland: SMB Markets▪ Finland: Software▪ Finland: Vertical Markets (IDC_P18693)

IndiaIT Markets▪ India: Identifying Opportunities in the Current Economic

Scenario 2009▪ India IT and Telecommunications Markets▪ India: Annual Point of Sale Terminal and Printer Market 2008▪ Sri Lanka Telecommunications Overview 2010▪ Bangladesh Telecommunications Overview 2010

JapanCommunications▪ Japan Carrier Managed Services▪ Japan Carrier Network Infrastructure▪ Japan Communications Networks ▪ Japan Telecommunications Equipment▪ Japan Telecommunications Market Overview

▪ Japan Telecommunications Services▪ Japan Unified Communications

Computer Systems and Storage▪ Japan Datacenter Infrastructure▪ Japan Datacenter Outsourcing Forecast 2010-2014 and 2009

Review▪ Japan Datacenter Services Forecast and Analysis 2008-2012:

Customer Segment and Geography▪ Japan Enterprise Servers Needs and Strategy▪ Japan PC Channel Satisfaction Survey 2009▪ Japan Personal Computing▪ Japan Storage Solutions▪ Japan Storage Systems▪ Japan Virtual Client Computing

Japan IT Market Overview▪ Japan Economic Crisis Response: Japan Vertical Market: IT

Spending 2008-2012 Forecast Update▪ Japan Economic Crisis Response: Japan Vertical Market: IT

Spending by Company Size 2008-2012 Update▪ Japan Small and Medium Business Markets▪ Japan Special User Survey 1Q2009: Impact of Worldwide

Economic Crisis on Japan IT Spending▪ Japan Special User Survey 2Q2009: Impact of World

Economic Crisis on Japan IT Spending▪ Japan Vendor Business Portfolio and Strategies▪ Japan Vertical Market: IT Spending 2009-2013 Forecast and

First Half 2009 Analysis▪ Japan Vertical Market: IT Spending 2009-2013 Forecast

Update: Government Packages▪ Japan Vertical Market: IT Spending 2010-2014 Forecast and

Second Half 2009 Analysis▪ Japan Vertical Market: IT Spending by Company Size 2009-

2013 Forecast and 1H 2009 Analysis▪ Japan Vertical Market: IT Spending by Company Size 2009-

2013 Forecast Update: Government Packages▪ Japan Vertical Market: IT Spending by Company Size 2010-

2014 Forecast and Second Half 2009 Analysis

Services ▪ Japan Compliance Assurance and Infrastructure Solutions▪ Japan Datacenter Services: 2010-2013 Forecast and Market

Analysis: Customer Segment and Geography▪ Japan Datacenter Outsourcing Forecast 2010-2014 and 2009

Review▪ Japan Enterprise Applications and Solutions▪ Japan IT Services Opportunities and Contenders▪ Japan Outsourcing▪ Japan Services▪ Japan Technologies and Services Evolution

Software▪ Japan Compliance Assurance and Infrastructure Solutions▪ Japan SaaS and Cloud Services▪ Japan Security Products and Services▪ Japan Software Infrastructure and Tools▪ Japan Software Infrastructure and Usage▪ Japan Software Integration

LOCAL CONTENT

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LOCAL CONTENT

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KoreaIT Markets▪ Korea Enterprise Systems▪ Korea ICT Market▪ Korea Networks and Communications▪ Korea Personal Computing▪ Korea Services▪ Korea Software ▪ Korea Storage Systems

MexicoIT Markets▪ Mexico Application Development and Deployment Software:

Compete▪ Mexico Applications: Compete▪ Mexico Enterprise Infrastructure: Compete▪ Mexico Imaging Devices: Compete▪ Mexico IT Services: Compete▪ Mexico Personal Systems: Compete▪ Mexico System Infrastructure Software: Compete▪ Mexico Telecom: Compete▪ Mexico: IT Spending by State 2009▪ Mexico: IT Spending by State 2010▪ Mexico: Printing Outsourcing Services 2009▪ Mexico: Printing Outsourcing Services 2010

NetherlandsMarket Overview▪ Netherlands IT Market Navigator▪ Netherlands Telecom and Internet▪ Netherlands: IT Services▪ Netherlands: Software▪ Netherlands: Vertical Markets

New ZealandHardware & Communications▪ Zealand Infrastructure: Compete▪ Zealand Monitors: Compete▪ Zealand Network Equipment: Compete▪ Zealand Peripherals: Compete▪ Zealand Telecommunications Market

Software & IT Services▪ Zealand Business Enablement: IT Services▪ Zealand IT Spending: SMB and Vertical Markets▪ Zealand Services: Compete▪ Zealand Software: Compete

NordicIT Markets▪ Nordic: Analytic Applications and Business Intelligence Tools▪ Nordic: Consumer Survey 2007: Personal Communication -

Attitudes and Behaviour

▪ Nordic: Consumer Survey 2007: Purchasing Processes andChannel Preferences

▪ Nordic: Consumer Survey 2007: Winning Technologies in theDigital Home

▪ Nordic: Consumer Survey 2008: Personal Communication -Attitudes and Behaviour

▪ Nordic: Consumer Survey 2008: Purchasing Processes andChannel Preferences

▪ Nordic: Consumer Survey 2008: Winning Technologies in theDigital Home

▪ Nordic: ERP Software and Services Forecast and Analysis 2007-2011

▪ Nordic: IT Investment Guide 2007: Automation of Processes -IT Reality is Increasingly Virtual

▪ Nordic: IT Investment Guide 2007: Business Needs In Searchof Software Technologies

▪ Nordic: IT Investment Guide 2007: Communications - TheMobility Wave is Upon Us

▪ Nordic: IT Investment Guide 2007: Motives for OutsourcingChange!

▪ Nordic: IT Investment Guide 2008: Enterprise Applications -The Future of Software Redefined

▪ Nordic: IT Investment Guide 2008: In The Mind of anOutsourcing Customer!

▪ Nordic: IT Investment Guide 2008: Infrastructure Managementand Processes: Basis for Growth

▪ Nordic: IT Investment Guide 2008: Mobility and IP: A BeautifulCouple

▪ Nordic: SOA - The Link Between IT and Business

NorwayIT Markets▪ Norway: BI and Analytical Applications▪ Norway: BPO Services▪ Norway: Enterprise Mobility▪ Norway: IP Communications (IDC_P18711)▪ Norway: IT Services (IDC_P18712)▪ Norway: IT Services 1H (IDC_P18713)▪ Norway: Outsourcing (IDC_P18714)▪ Norway: Project Services (IDC_P18715)▪ Norway: SMB Markets (IDC_P18718)▪ Norway: Software (IDC_P18719)▪ Norway: Vertical Markets (IDC_P18708)

PeruIT Markets▪ Peru Application Development and Deployment Software:

Compete▪ Peru Applications: Compete▪ Peru Enterprise Infrastructure: Compete▪ Peru Imaging Devices: Compete▪ Peru IT Services: Compete▪ Peru Personal Systems: Compete▪ Peru Telecom: Compete

LOCAL CONTENT

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RussiaIT Markets▪ Russia: Network and System Management Software 2008-2012

Forecast and 2007 Vendor Shares▪ Russia: Security Software 2009-2013 Forecast and 2008 Vendor

Shares▪ Russia: Storage Software 2008-2012 Forecast and 2007 Vendor

Shares

SwedenIT Markets▪ Sweden: BI and Analytical Applications▪ Sweden: BPO Services▪ Sweden: Enterprise Mobility▪ Sweden: IP Communications▪ Sweden: IT Services▪ Sweden: IT Services 1H▪ Sweden: Outsourcing

▪ Sweden: Project Services▪ Sweden: SMB Markets▪ Sweden: Software▪ Sweden: Vertical Markets

TaiwanIT Markets▪ Taiwan Disk Storage Systems: Compete (IDC_P10122)▪ Taiwan Enterprise Server: Compete (IDC_P10237)▪ Taiwan Laser Printer and MFP Market (IDC_P10739)

The Global Manufacturing IT Advisor team respondsto your time-critical research and inquiry needsquickly and efficiently.

Dedicated Analyst-Account ManagerAs a client of the Global Manufacturing IT Advisor, you areimmediately assigned a dedicated Analyst Account Manager.This individual:▪ Acts as your single point of contact for all IDC information▪ Is dedicated to understanding your changing research

needs▪ Proactively leverages the IDC resources best suited to your

immediate and ongoing research requirements▪ Consistently addresses your IT needs in a timely manner

Analyst Access▪ Extends your in-house planning and market intelligence▪ Enables you to get strategic and tactical advice on

horizontal IT or Manufacturing specific markets,companies, technologies, and products

▪ Provides third-party validation▪ Direct access to more than 1,000 research analysts

worldwide through your AAM

Inquiry HoursBased on the terms of your contract, you will also beprovided with a pool of inquiry hours. Aside from speakingwith IDC analysts, these hours may be applied toward:▪ Consulting engagements▪ Event registrations▪ Custom telebriefings▪ Onsite analyst presentations

IDC.comIDC’s personalized site, My IDC, allows instant access to ourmost up-to-date information, research, press releases andother analyst publications anytime, anywhere. IDC.com offers:▪ One-click access▪ Dynamic web content with powerful advanced search and

display features▪ Automatic notification of new research▪ Corporate administration tools▪ PDF documents and Excel files for easy download

and printing

EventsIDC events cover the hottest trends shaping the IT andcommunications industries. As a Global Manufacturing ITAdvisor client, you will be invited to participate in conferences,Web conferences, breakfast briefings, complimentary webcasts/telebriefings, and other IDC events held throughout the year,including the premiere annual IDC event, Directions.

Customized Service

IDC YOUR MOST TRUSTED RESOURCE

Smart AnalysisExacting peer pricing benchmarks and cost managementinsights▪ Determine market price trends and potential for savings▪ Prioritize highest-impact savings areas▪ Determine peer price performance ranges and where yourcompany exists

▪ Determine how to implement and structure ongoing best-price benchmarks

▪ Minimize external and internal cycles with proven marketresults and goals

▪ Forecast and manage future cost measures and cost modeling

SmartIndexIndustry standard for IT Hardware Price Benchmarks▪ Save millions on IT hardware purchasing▪ Integrated into over 1,000 company and governmentagreements

▪ Guaranteed price assurance▪ Worldwide offering▪ Cited as an industry best practice by many Fortune 500companies

SmartBuyIndustry Standard for online IT hardware pricing tool▪ Comprehensive – over 100,000 products tracked globally▪ Click of a button price checks▪ Daily price updates▪ Used by hundreds of companies to reduce spot buy pricing

Smart Fair Market ValuesIndustry standard for Fair Market Value Benchmarking▪ Save millions on end of lease purchasing▪ Most accurate data ensures best pricing▪ Used in hundreds of leasing deals▪ Used for EOL purchasing, audits, asset management, or IT financial planning

▪ IDC is the only recognized industry 3rd party for FMVbenchmarks

IDC YOUR MOST TRUSTED RESOURCE

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IT Advisory Tools:The IDC suite of pricing products has helped over 60% of the Fortune 500 companies save millions of dollars ontheir IT hardware acquisitions. Whether purchasing or leasing new or used technology, evaluating previouslypurchased technology, liquidating IT assets or identifying forecasted values, IDC covers the full spectrum ofpricing information you need to lower TCO and increase ROI for the time you own and/or use technology.

IDC Insights:IDC Insights companies focus on technology-enabled businessinnovations within FIVE ADDITIONAL industries: Energy, FinancialServices, Retail, Government, and Health. IDC Insights researchassesses the impact of IT investments on business processes bydeveloping business cases, best practices, and benchmarking researchto help executives to benchmark against peers and justify ITinvestments. In addition, IDC Insights provide research on emergingtechnologies to help executives drive technology-enabled businessinnovation. IDC Insights leverage more than 46 years of IDC researchmethodologies and processes yet they are agile start-ups with a global footprint.

▪ IDC Manufacturing Insights ▪ IDC Retail Insights

▪ IDC Energy Insights ▪ IDC Government Insights

▪ IDC Financial Insights ▪ IDC Health Insights

Additional Offerings

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The Global Manufacturing IT Advisor helps clients gain insight into

IT to help develop sound technology strategies as well as improve

manufacturing processes.

Using IDC, you receive direct, actionable advice with insight gathered from a combination

of rigorous primary research, in-depth analysis, and client interaction. Business professionals

from around the globe rely on IDC for clarification, validation, and guidance.

IDC assesses IT, analyzes vendors and products, and interprets market trends to support

strategic planning, business development and technology decision-making.

We provide fact based research, benchmarks, best practices, and business cases for using

information technology.

This service’s comprehensive approach supports our clients horizontal IT needs as well as

industry specific advice for manufacturing. IDC is the foremost global market intelligence

and advisory firm with more than 1,000 analysts with coverage in 110 countries. IDC is a

subsidiary of IDG, the world’s leading IT media, research, and exposition company.

IDC’s 1,000 analystsare located in all regions

around the world

IDC’S RESEARCH ASSETS ARE DISTRIBUTED AROUND THE WORLD

IDC’s 1,000 analystsare located in all regions

around the worldNorth America

49%

EMEA24%

Asia/Pacific27%

IDC Worldwide Locations

NORTH AMERICACaliforniaColoradoFloridaMassachusettsNew JerseyNew YorkOhioVirginia

Canada

ASIA PACIFICAustraliaChinaHong KongIndiaIndonesiaJapanKoreaMalaysiaNew ZealandPhilippinesSingaporeTaiwanThailandVietnam

EUROPEAustriaDenmarkFranceGermanyIrelandItalyNetherlandsPortugalSpainSwedenUnited Kingdom

CENTRAL AND EASTERNEUROPEBulgariaCroatiaCzech RepublicHungaryPolandRomaniaRussia

MIDDLE EASTAND AFRICAEmiratesIsraelSouth AfricaTurkeyUnited Arab

LATIN AMERICAArgentinaBrazilChileColombiaMexicoPeruVenezuela

Corporate Headquarters, 5 Speen Street, Framingham, MA 01701, 508-872-8200

www.idc.com | www.idc-mi.com