Mansoor Executive Summary

Mansoor Alhajeri Mansoor's Technology Related News Article, for internal use only Citation: Despite exchange problems, Kitzhaber defends Oregon's coverage expansion Fiorina: Published: Januar !! at !!:"# $% PD& b ic( )udnic( , *taff +riter, &he Oregonian What’s going on- &his article reports that Oregon .overnor Kizhaber during a speech on October ! /#!0 to a room full of health care ad ministrators that Oregon's health exchange 1ebsite 1as released 1ith zero problems &his 1as not true and Kizhaber had to explain that he 1as ignorant of the problems, 1hich 1a s an embarrassing si tuation 2eporter ic( )udnic( 1rites that the 3over Oregon 1ebsite has cost tax paers over 4# million dollars and still does not 1or( properl, three months after the deadline $dministrators sa the 1ill give the current people 1or(ing until %arch to fix the problems $fter %arch, the 1ill fire the team and loo( for other options Interesting: &he article reports that some of the problems have been from bad communication in getting information from top managers $fter he admitted being i gnorant about the pro5ect, Kizhaber others should accept blame too, including members on the board of directors of 3over Oregon 3over Oregon is a publicl funded private corporation created to manage the health care shif t )ruce .oldberg currentl sit s as chief of 3over Oregon 6e states publicl in the article that he 1as not a1are of the extent of the technological problems 1ith getting the site 1or(ing 2ight no1, the 7& staff in charge of the 1ebsite are speciall programming an exchange server site run 1ith Oracle technolog Other options have been mentioned as alt ernatives as 1ell &here is the option that the site could 5oin another state's functioning version and 5ust expand hard1are capacit 1ith minimal ad5ust ments to the interf ace .oldberg is reported as naming Deloitte,a healthcare exchange consulting firm that has been hired to overloo( the completion of the pro5ect &he Department of Justice i s see(ing accountabilit for t he failed operation DOJ 1ith 3over Oregon has secured counsel 1ith a Portland la1 firm 1ith a retainer of up to 8/9#,### to advise DOJ and 3over Oregon in a running contract dispute 1ith Oracle *stems &he governor's office has hired Fi rst Data 3orp 1it h a retainer fee of //,### to document ho1 the exchange pro5ect 1ent 1rong &his ne1s article reports that some of the ;uestions the governor see(s ans1ers to are relativel minor or simplistic, such as <+ho 1as in charge of this 1ebsite pro5ect=- As co!etitor what would you do"

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Transcript of Mansoor Executive Summary

8/13/2019 Mansoor Executive Summary

http://slidepdf.com/reader/full/mansoor-executive-summary 1/2

8/13/2019 Mansoor Executive Summary

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$s a competitor 1ith Oracle in gaining healthcare exchange contracts, 7 1ould preparem sales force and pro5ect representatives out aggressivel across the countr 7 1ouldstart in states or areas 1here relationships 1ere alread built 7 1ould loo( for the states1ho had not secured long term relationship contracts et in some operations 7 1ouldemphasize personal relationship building 1ith face>to>face meetings &his ma re;uire

placing special representatives and board members in state capitals so the could interact1ith politicians in social settings or benefits

Internal in#ol#eent:

7f 7 1ere .oldberg 1ho is head of the ne1 pro5ect, 7 1ould ta(e extra time to actuall become involved first hand 1ith the 5ob and to see it through to completion 7t soundsli(e man people li(e the .overnor and mabe even .oldberg are not reall spendingmuch time on the floor 1ith this pro5ect &he are spending hundreds of thousands ofcit mone for consultants to do a 5ob that the or their staff should alread (no1

.oldberg should step in and oversee the consulting firms' documentation 6e should see

if he can eliminate futher 9##,### 1aste from consulting and legal fees if possible$ better 1a to spend the mone instead could be if he 1ould use the mone to create aspecial staff or an executive team &hese 1ould be top 7& officials ?internal hires if possible@ 1ho can carr the pro5ect to completion and commit a minimum of / earsrunning the pro5ect to ma(e sure it gets going right

Connection: 3hapter 4 describes 1hat seems li(e it is missing in 3are Oregon 7t sasthat <&he executive sponsor should be committed to use his or her influence to ensure thehealth of the pro5ect=?/!"@ 7 thin( this might not have been the case in 3are Oregon

$uestion: +as 3are Oregon doomed to fail from the start-