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PC TECHNOLOGY ONLINE QUESTIONS Grade 12: ICT Cluster

Teacher: Manju Alain FC Name:

1 Which type of memory is primarily used as cache memory?#SRAM

2 A customer orders a new computer and specifies an internal read-write, non-volatile storage device that uses low power, has fast access to data, and is reliable. What is a suitable storage device that meets these requirements?#solid state drive

3 Which type of ROM can be reprogrammed with software while it is still physically installed in the computer?#EEPROM

4 Refer to the exhibit. Based on the advertisement that is shown, what is the native resolution of this computer system?#1280 x 800

5 Which type of computer resources are direct lines to the processor used by computer components to request information from the CPU?#IRQs

6 Which two activities are normally controlled by the Northbridge part of the chip set? (Choose two.)#access to the RAM#access to the video card

7 Which type of RAM chip has the fastest clock rate but consumes the least power and generates the least heat?#DDR3 SDRAM

8 Which expansion slot would be used to install a video capture card in a new computer?#Peripheral Component Interconnect-Express

9 A technician is helping a customer compare two hard drives. Which unit of measurement is used for the hard drive speed?#revolutions per minute

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10 Refer to the exhibit. Which type of cable is shown in the graphic?#Serial

11 Which type of memory is unable to have the contents modified?#ROM

12 Which important feature is offered by the USB standard?#It can supply power from the computer to devices.

13 Which CPU architecture uses a small set of instructions that are designed to be executed rapidly?#RISC

14 Which two characteristics are determined by the chip set on a motherboard? (Choose two.)#maximum amount of memory that can be installed#type of connectors that will be on the motherboard

15 Which two devices are considered input devices? (Choose two.)#biometric authentication device#digital camera

16 Which technology would be best to use for drive redundancy and data protection?#RAID

17 Which two characteristics of a motherboard can be determined by the form factor? (Choose two.)#sizeshape

18 Which two categories are used to classify CPU architecture? (Choose two.)#CISC#RISC

19 Which three system resources are commonly used for communication between the CPU or memory and other components in the computer? (Choose three.)#IRQ#DMA#I/O address

20 What is the function of a capture card?

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#enables a video signal to be recorded to the computer hard drive

21 Why are solid state drives reliable and therefore suitable to be installed in computers used in harsh industrial workplaces?#They consume less power and have no moving parts.

22 A technician needs to back up 4 GB of data using a single storage medium. Which medium can hold the entire 4 GB on a single disc?#DVD+/-R

23 How many conductors are found in a SATA data cable?#7

24 What are the two connector types for the 1394a interface? (Choose two.)#4-pin#6-pin

25 Which two form factors are commonly used to build a new computer? (Choose two.)#BTX#ATX

26 A company employee has very important data on a computer. What RAID level should be used if the criteria include that data be written and read simultaneously and that all data be duplicated using a minimum of three drives?#5

27 PATA data cables are available in two different types. The types are distinguished by the number of conductors. Which two types are available? (Choose two.)#40#80

28 Which three devices are considered output devices? (Choose three.)#headphones#monitor#printer

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CHAPTER 2 - SAFE LAB PROCEDURES AND TOOL USE

1 Refer to the exhibit. Which type of tool is shown in the graphic?cable meterdigital multimeternetwork traffic monitorelectrostatic discharger

2 A technician has a room of computers which are running very hot. The technician discovers that the heat sinks in the computers are very dusty. What should the technician use to clean the heat sinks?mild cleaning solutionlint-free clothisopropyl alcoholcompressed air

3 A technician wants to limit the chances of ESD affecting his workspace. Which three precautions should be taken? (Choose three.)Store all computer components in clear plastic bags.Ensure antistatic mats are on the workbench and floor.Wear an antistatic wrist strap.Ensure that all flooring is carpeted.Keep all components in antistatic bags.Keep environment cool and dry.

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4 Which two tools can help protect against ESD? (Choose two.)antistatic wrist strapcompressed airantistatic matsafety glassespolyester clothing

5 A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?the material safety data sheetthe insurance policy of the companythe local hazardous materials teamthe regulations provided by the Occupational Safety and Health Administration

6 The performance of a computer is reduced after it has been using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.)FdiskSpyware RemoverDefragDisk Cleanupa BIOS updaterDevice Manager Utility

7 Which tool in Windows XP gives a technician access to initialize disks and create partitions?DefragDisk CleanupDisk ManagementFormatScandisk

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8 Which tool should be used if a user needs to optimize space on a hard drive?DefragDisk ManagementFdiskFormat

9 Which two types of tools can help protect a computer from malicious attacks? (Choose two.)Anti-virus softwareDisk CleanupDisk ManagementFdiskScandiskSpyware Remover

10 What is the proper way to dispose of outdated CRTs?All of the components should be disposed of into landfills.All of the components should be properly incinerated.All of the components should be recycled whenever possible.All of the components should be sealed in containers and disposed of into landfills.

11 Which condition refers to a reduced voltage level of AC power that lasts for a period of time?brownoutsagspikesurge

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12 What is recommended to remove dust from inside a computer case?damp clothdust clothhousehold vacuum cleanercan of compressed air

13 Which three computer components contain hazardous materials and require special handling for disposal? (Choose three.)batteriesfloppy drivesmonitorsoptical drivesparallel cablesprinter toner cartridges

14 Refer to the exhibit. Which type of tool is presented in the graphic?hex screwdriverstripped screwdriverPhillips-head screwdriverflat-head screwdriver

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15 Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted?ChkdskDefragDisk CleanupDisk ManagementScan SystemSystem File Checker

16 Which precaution should be taken when working around electronic devices?Avoid using magnetized toolsOnly use hand tools from the same vendorWear ESD protection to repair monitors in humid environmentsAvoid using ESD wrist straps and ESD mats simultaneously

17 Which step should be performed first when servicing computer equipment?Wipe down the exterior with a lint-free, damp soft cloth.Open the case and check for any loose connections.Turn off and remove the power source.Replace any suspected bad components with known good components

18 Which condition refers to a sudden increase in voltage, which is usually caused by lightning?brownoutsagspikesurge

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19 Which is the minimum level of electrostatic discharge that a person can normally feel?5 volts1000 volts3000 volts10,000 volts

20 Which recommendation should be followed first when a fire in the workplace is out of control?Try to use the elevators to reach the lowest floor fasterContact emergency services for helpUse company water system to stop the fire from extending to other areasTry to control the fire with proper extinguishers

21 Which two tools are recommended for cleaning a PC?Antibacterial sprayCompressed airMild abrasive detergentNylon brushRubbing alcoholSoft cloth

22 Refer to the exhibit. Which type of tool should be used to remove the screw depicted in the graphic?

Stripped screwdriverFlat head screwdriverHex driverPhilips head screwdriver

23. How does a technician discharge a static buildup?Touching the painted part of the computer caseTouching the unpainted part of the computer case

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Touching an anti static wrist strap before touching any computer equipmentTouching an antistatic mat before touching any computer equipment

24. Which device is designed specifically to protect computers and electrical devices from excess electrical voltage?Power stripStandby power supplySurge protectorUninterruptible power supply

25. Which three effects can be observed on computer components as a result of climate?Components overheat if it is too hotMoisture damages computer parts if it is too humidComponents work too slowly if it is too coldThe risk of ESD increases if the humidity is too lowThe risk of ESD increases if the temperature is too highComponents overheat if the humidity is too low

26. Which condition refers to sudden and dramatic increase in voltage which is usually caused by lightning?BrownoutSagSpikeSurge

27. Which two devices commonly affect wireless LANs?Blu-ray playersHome theatersWireless phonesMicrowavesIncandescent light bulbsExternal hard drives

28. Which two computer components can contain very high voltages?DVD ROMMonitorPower supply ScannerWireless keyboard

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CHAPTER 3

1.A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a PATA hard drive?#molex

2.Refer to the exhibit. Which type of port is shown?#USB

3.After a technician has assembled a new computer, it is necessary to configure the BIOS. At which point must a key be pressed to start the BIOS setup program?#during the POST

4.A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a floppy drive?#Berg

5.Which solution should be used to clean a CPU and a heat sink?#isopropyl alcohol

6.isopropyl alcohol#7

7.A technician is troubleshooting a computer that has a malfunctioning floppy drive. The technician observes that the floppy drive light remains lit constantly. How should the technician attempt to repair the problem?#Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.

8.Which type of drive is installed in a 5.25-inch bay?#optical drive

9.Which additional 4-pin or 6-pin power connector is required by some motherboards?

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#AUX

10.A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)#CPU#Memory

11.When building a computer, which two components are normally installed in 3.5-inch drive bays? (Choose two.)#hard drive#floppy drive

12.Which port is typically used for external wireless NICs?#USB

13.A technician is installing a new CPU in a ZIF socket on a motherboard. What is the primary way of securing the CPU in place?#load lever

14.Which action is recommended to prevent the motherboard from contacting the metal base of the case?#Use standoffs to keep the motherboard above the metal base.

15.A field technician has been asked to install a wireless 802.11g NIC in a computer, but is unsure about the expansion slots available. Which two types of wireless NICs should the technician have available? (Choose two.)#PCI#PCIe

16.What is the most reliable way for users to buy the correct RAM to upgrade a computer?#Check the motherboard manual or manufacturer's website.

17.Refer to the exhibit. Which type of hard drive uses the power connector shown?#SATA

18.A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?#It issues a number of short beeps.

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19.What is a convenient way that a technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive?#The floppy cable has a twist in the cable.

20.Which internal component of a computer uses a 3-pin power connector?#fan

CHAPTER 5

1.Once minimum hardware requirements are satisfied, where should a technician look to determine if the computer hardware has been tested with Windows XP? *the Windows XP Hardware Compatibility List>

2.What are two features of upgrading Windows 2000 to Windows XP? (Choose two.)* The File System Is Upgrated To NTFS

*Windows 2000 applications and settings are kept.

3.While performing preventive maintenance, a technician notices that the operating system is missing updates. How can the technician enable automatic updates?*Run the Automatic Updates utility from the Control Panel.

4.A technician has many new computers to set up. The technician completely configures one master computer and makes an image of the hard drive. This image is then installed on the other computers. What is this process called? *disk cloning

5.A user installs a new sound card driver in a computer that is working properly. After installing the driver for the new sound card the computer fails to boot. Which quick fix can the user implement to return to the previous working state?*boot to Last Known Good Configuration

6.A user is running Windows Vista and has an application that runs in Windows XP but the application fails to run in Vista. In which Vista mode should the user try running the application?*compatibility mode

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7.A technician has a computer that is unable to boot Windows XP properly. The technician has decided that it is necessary to attempt a repair of XP. Which utility will be run if the technician selects Repair XP from the XP boot disk?*Recovery Console

8.Which operating mode is used by Windows XP to run a DOS application?*real mode

9.Which set of guidelines is used to ensure that programmers develop applications that are compatible with an operating system?*API

10.When a computer boots from the Windows Vista disc, which three functions are performed if the Custom (advanced) option is selected? (Choose three.)

*A clean copy of Windows Vista is installed.* The location of the Windows installation can be selected.*Changes to disk partitions can be made.

11.As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the screen. What will result from this situation? *The operating system will fail to load.

12.In which two situations should a technician create a restore point? (Choose two.)*before installing a new device driver*before an operating system update

13.A technician has installed new video drivers on a Windows XP computer and now the monitor shows distorted images. What startup mode can the technician use to access a new driver on the network?*Safe Mode

14.A user in a large manufacturing company uses a PC that is connected to the company network. Where should the user look to find a server attached to the network?*My Network Place

15.A user decides to install a new version of Windows Vista but needs to retain the configurations and customizations of the current Windows XP operating system. Which

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software can be used to achieve this?*Windows User State Migration Tool

16. A technician is attempting to create multiple partitions on a hard disk. This will allow for storing the operating system and data files on separate partitions. What is the maximum number of primary partitions per hard drive that is supported by Windows XP?*4

17.Refer to the exhibit. During the installation of Windows Vista, you are prompted with a screen that asks for a username and password. What type of account is created when you select Next after entering a username and password?*A user that has Super User rights for this installation

18. A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS. Which course of action should be taken to upgrade the file system to NTFS? *Run the Microsoft Convert utility.

19.A technician needs to upgrade the operating system on a computer from Windows 2000 Professional to Windows XP Professional. When the technician inserts the XP disc in the computer, the setup wizard fails to start. Which command can be used to start the upgrade?*winnt32

20.Refer to the exhibit. During a Windows Vista installation, the Select Your Computer's Current Location screen fails to display. What could be a possible reason for the absence of this screen? *The network card driver was incorrectly installed.

21.Which three settings are available to personalize the appearance of the desktop on a Windows Vista computer? (Choose three.)*Theme *Screensaver *Taskbar Properties

22.A technician thinks that the file system on a computer has a problem because Windows XP is reporting data integrity issues. Which Windows XP utility will check the file system for errors?*chkdsk

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23.A technician installing Windows Vista has come to the point where the product activation key is requested. What occurs if a product key is unavailable?*The user will be asked for a product key, but the installation can continue without a key

24.When troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue?*Roll Back the Driver

25.What are three features of the Microsoft Management Console (MMC)? (Choose three.)*MMC logs a history of application events.*It organizes operating system snap-ins.*It displays computer performance information

26.Windows Vista has a feature called the Sidebar. Which three types of items can be contained within the Sidebar? (Choose three.)* games*Clock *Sticky Note

27.A company with 40 computers needs to reduce repair costs, decrease downtime, and improve reliability. Which task will meet these needs?*Develop a preventive maintenance plan.

28.A user reports that a Windows XP system is unable to boot properly. How can the technician advise the user to boot into Safe Mode?*Reboot the system, press and hold F8 until a menu is displayed, and then select Safe Mode

29.A technician has finished installing Windows XP. What should the technician do to verify that all hardware has been installed correctly?*Use the Device Manager utility to ensure that all the devices are operational.

30.What would be the result of having a corrupt Master Boot Record?*The operating system will fail to start.

CHAPTER 1 & 2 DISCOVERY IS INCLUDED IN THE PC TECHNOLOGY TERM 1 EXAM.

Discovery – CHAPTER 1

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1. Which computer component is considered the nerve center of the computer system and is responsible for processing all of the data within the machine? • RAM • CPU • video card • sound card • operating system

2. What are two advantages of purchasing a preassembled computer? (Choose two.) • usually a lower cost • exact components may be specified • extended waiting period for assembly • adequate for performing most general applications • suited for customers with special needs

3. A user plans to run multiple applications simultaneously on a computer. Which computer component is essential to accomplish this? • RAM • NIC • video card • sound card • storage device

4. Which adapter card enables a computer system to exchange information with other systems on a local network? • modem card • controller card • video card • sound card • network interface card

5. What is the main storage drive used by servers, desktops, and laptops? • tape drive • hard drive • optical drive (DVD) • floppy disk drive

6. Which component is designed to remove high-voltage spikes and surges from a power line so that they do not damage a computer system? • CPU • surge suppressor

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• motherboard • hard drive

7. What are two examples of output peripheral devices? (Choose two.) • printer • speakers • flash drive • external DVD • external modem

8. What two functions does a UPS provide that a surge protector does not ? (Choose two.) • protects the computer from voltage surges • provides backup power from an internal battery • protects the computer from sudden voltage spikes • gives the user time to phone the electrical company • gives the user time to safely shut down the computer if the power fails • provides backup power through a generator provided by the wall outlet

9. What is a word processor? • It is a physical computer component. • It is a program designed to perform a specific function. • It is a program that controls the computer resources. • It is a functional part of an operating system.

10. What is the purpose of the ASCII code? • translates bits into bytes • interprets graphics digitally • translates digital computer language into binary language • represents letters, characters, and numbers with bits

11. Why do servers often contain duplicate or redundant parts? • Servers require more power and thus require more components. • Servers should be accessible at all times. • Servers can be designed as standalone towers or rack mounted. • Servers are required by networking standards to have duplicate parts.

12. What are two benefits of hooking up a laptop to a docking station? (Choose two.) • Mobility is increased. • An external monitor can be used. • Alternate connectivity options may be available.

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• The keyboard can be changed to a QWERTY-style keyboard. • More wireless security options are available.

13. Applications can be grouped into general use software or industry specific software. What are two examples of industry specific software? (Choose two.) • CAD • presentation • spreadsheet • word processing • medical practice management • contacts/scheduling management

14. Which three terms describe different types of computers? (Choose three.) • operating system • network • laptop • desktop • Windows • mainframe

15. How is a server different from a workstation computer? • The server works as a standalone computer. • The server provides services to clients. • The workstation has fewer applications installed. • The workstation has more users who attach to it.

16. How many values are possible using a single binary digit? • 1 • 2 • 4 • 8 • 9 • 16

17. What measurement is commonly associated with computer processing speed? • bits • pixels • hertz • bytes

18. What can be used to prevent electrostatic discharge (ESD)?

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• dry and non humid conditions • carpeted floor • grounding strap • uncluttered work space

19. If a peripheral device is not functioning, what are three things you should do to solve the problem? (Choose three.) • Use the testing functionality on the peripheral itself, if available. • Verify that all cables are connected properly. • Disconnect all cables connected to the computer except those connected to the peripheral. • Ensure that the peripheral is powered on. • Disconnect the peripheral and verify that the computer is operating normally. • Reload the computer operating system.

20. Which two steps should be performed when installing a peripheral device? (Choose two.) • Download and install the most current driver. • Connect the peripheral using any cable and any available port on the computer. • Connect the peripheral using an appropriate cable or wireless connection. • Test the peripheral on another machine before installing it on the one where it will be used. • Check the computer documentation to see if the peripheral vendor is compatible with the PC vendor.

21. In newer operating systems, how are system resources assigned by default when components are installed? • manually assigned by the operating system • manually assigned by the administrator • statically assigned by the component to a preset resource • dynamically assigned between the component and the operating system

CHAPTER – 2

Q.1 An operating system is severely damaged. All data on the partition needs to be deleted, and all application software must be reinstalled. Which installation method should be used to correct the problem?

clean install

upgrade

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multi-boot

virtualization

Q.2 Which two statements should be included in a pre-installation checklist when upgrading an operating system? (Choose two.)

Verify that the hardware resources have multiple partitions.

Verify that the hardware resources meet or exceed the published minimum requirements.

Complete a full backup of all important files and data.

Overwrite any data currently contained on the drive to remove all contents.

Verify that the hardware resources are certified to work with the existing operating system prior to upgrading.

Q.3 Which three pieces of information must be specified on a computer to allow that computer to send and receive information across networks? (Choose three.)

closest server

operating system

IP addrese

subnet mask

default gateway

network card driver

Q.4 Which two items must be unique to each computer and cannot be duplicated on a network? (Choose two.)

partition

file system

computer name

IP address

operating system

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Q.5 Which method of interacting with an operating system involves typing commands at a command prompt?

CLI

GUI

redirector

kernel translator

Q.6 What are three characteristics of an operating system that is released under the GPL (GNU Public License)? (Choose three.)

full access to source code

software often available free

structured development cycle

can be expensive to purchase

limits what end-user can do with code

support normally user-based and often free

Q.7 What is the purpose of a default gateway?

physically connects a computer to a network

provides a permanent address to a computer

identifies the network to which a computer is connected

identifies the logical address of a networked computer and uniquely identifies it to the rest of the network

identifies the device that allows local network computers to communicate with devices on other networks

Q.8 Which two statements are true about drive partitions? (Choose two.)

Partitions are necessary in multi-boot installations.

A hard drive can be divided into an operating system partition and a data partition.

User data is never overwritten when a drive is partitioned.

A disk partition is a defined section of an operating system.

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Each partition requires a different file system type

Q.9 What occurs when computers are configured to receive their network configurations dynamically?

Each computer receives a permanent IP address.

A network administrator enters information on each computer.

Each computer requests configuration information from a server.

An NIC automatically provides configuration information to the computer and stores that configuration information.

Q.10 What are two ways that a user can interact with an operating system shell? (Choose two.)

CLI

OS

GUI

NIC

kernel

Q.11 Which three resource specifications are given by the manufacturer to ensure that an operating system performs as designed? (Choose three.)

required hard disk space

type of accelerated graphics card

recommended amount of RAM

printer requirements

processor type and speed

type of keyboard

Q.12 The Lesson TaskMaster application from ChalkBoard has a problem. Every time the software is installed and loaded on a Windows XP-based Dell computer, and the moment something is typed followed by a tab, two tabs are inserted instead of one. What would be the best solution to this problem?

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Uninstall and then reinstall Lesson TaskMaster.

Download, install, and apply a patch from Dell.

Download, install, and apply a patch from Microsoft.

Download, install, and apply a patch from ChalkBoard.

Q.13 What Explorer menu option is used to determine the Windows XP version installed on a computer?

Edit

Help

View

Tools

Favorites

Q.14 Which Windows XP Automatic Update option allows you to select the time when a Windows update is executed?

Automatic (recommended).

Install updates from the Windows Update web site.

Notify me but don’t automatically download or install them.

Download updates for me, but let me choose when to install them.

Q.15 What two items are available from the About Windows option through the Windows Explorer Help menu? (Choose two.)

a list of troubleshooting links

the end-user license agreement

a list of installed hardware devices

the date of the last Windows update

the operating system version number

a list of terms with links to definitions

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Q.16 Which operating system patch installation method is used when a user is notified of a security update for remotely accessing a computer, but wishes not to install this patch?

manual

automatic

semi-automatic

prompt for permission

Q.17 Which statement is true about installing an operating system on computers in a networked environment?

The computer name must be unique for all computers on the same network.

The operating system must be the same on all computers on the same network.

The amount of installed RAM must be the same on all computers on the same network.

The operating system must have the latest patch applied during the installation or it will not participate in the network.

Q.18 Windows XP has a known problem with specific Intel processors. What is the best course of action to take in this situation?

Power off the computer and reinstall the CPU.

Delete Windows XP and perform a clean install.

Reinstall Windows XP to the same hard drive partition.

Reinstall Windows XP to a different hard drive partition.

Download and install the Windows patch that fixes this problem.

Replace the Intel processor with one that is approved by Microsoft.

Q.19 Which Windows file system is more likely to be used in a business environment?

ext2

ext3

NTFS

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FAT16

FAT32

Q.20 You must select an operating system for the faculty at a college. All of the questions below would be logical for you to ask except one. Determine the illogical question.

How much does the operating system cost and does the college have funding?

Is the technical support staff at the college able to support the operating systems being considered?

Do the operating systems being considered have the ability to support the ports available on the faculty computers?

What types of applications do the faculty use and are they compatible with the operating systems being considered?

Q.11) A computer in the Advanced Technology Center computer room on the second floor, room number 217, has the computer name ATC_217_7. What fact is true about the computer name? The name is dynamically assigned by the DNS server. The name is required to allow connectivity to the DHCP server. The name must include the floor number to support the SLA agreement. The names of all devices in a workgroup must be the same to allow LAN connectivity. The name makes it easier for users to reference the device when connecting to it to share resources.

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