Manish Resume

MANISH PRAKASH

E- Mail: [email protected]

Contact no: +91-9533418325

Vision: The opportunity that I seek must provide adequate scope for self - development and chance for growth. My aim is to excel in the position entrusted to me and become a good team player.

Technical Profile Experience in Cisco IP Contact Center Enterprise solutions. Experience and Knowledge in Cisco Unified Contact Center Enterprise Experience and Knowledge in Cisco Unified Communications Manager Knowledge in Customer Voice Portal Experience in implementing and troubleshooting VOIP networks.

Core Competencies

Cisco ICM

ICM Scripting

CVP

Computer Telephony Integration

Voice Gateway Configuration

CUCM Troubleshooting

Work Experience

Currently employed in American Express, New Delhi

Joining Date: 25 May 2015

Profile: Cisco Network Engineer

Roles and Responsibilities:

• Implementation and development work• Configuration on ICM components (Router, PG, etc)• Work on ICM Scripting• Deployment of new UCCE platform • Upgrade of ICM platform• Responsible to do changes in ICM, ICM scripts, troubleshooting.• Configuration of DNIS for flow in ICM scripting• Troubleshooting on ICM CTI components• Ability to collect the dumplogs, and to enable the traces on ICM in the ICM Components• Work on strong documentations for projects.• Work on Complex changes in day to day environment.• Coordinate with multiple teams within Amex and outside for resolving the issues.

01-May-2023 AXP Internal of 4

Previously employed in AT&T global business solutions , Hyderabad [May 2012 to May 2015]

Profile: Cisco Network Engineer

JOB Responsibilities:Position: Cisco L2 Support

Roles and Responsibilities:

• Handling more than 25 clients with different deployment types of UCCE and UCCX.• Implementing, configuring and maintaining Cisco Voice/VXML gateways.• Basic Configuration and troubleshooting on CUBE• Configuration and troubleshooting on ICM components (Router, PG, etc)• ICM Scripting• ICM Process monitoring• Configuration and troubleshooting on Call Manager• Responsible to do changes in ICM, ICM scripts, troubleshooting.• Open TAC cases and coordinate with TAC engineer in case of major issues.• Project involves different types of CVP and IPIVR.• Configuration of DNIS for flow in ICM scripting• Troubleshooting on ICM CTI components• Agent MAC and Skill group MAC using AW and CCMP• Monitoring of call manager cluster• Monitoring of ICM components• Monitoring of CUBE• Ability to collect the dumplogs, and to enable the traces on ICM in the ICM Components• Ability to enable traces and collect logs in CCM• Experiencing in BMC Remedy ticketing system, and customized systems for ticketing.• Work on strong documentations for projects and Day2 process.• Identify the gaps in process and overcome the same with providing suggestions.• Upgrading the ICM Versions to latest supported ones.• Upgrade CUCM and UCCX from 7.0.1 to latest supported versions.• Prepare documents for day2 use.• Work on Complex changes in day to day environment.• Coordinate with multiple teams within AT&T and outside for resolving the issues.• Work with the clients for resolving the issues and scheduling the changes.

Certifications:

UCCE-S Certified:Certification completed: 28 September 2013Exam Number: 642-243

UCCE-D Certified:Certification completed: 28 Jun 2013Exam Number: 642-241

CCNA Certified:


Certification completed: 20 Feb 2013Exam Number: 640-802

SIX Sigma GREEN BELT Certified:Certification completed: 17 Aug 2013

Previously Worked in WIPRO KolkataJoining date 25 January 2011Leaving Date: 13 April 2012Process: BRITISH TELECOM IPT

Academic Qualification:

Board/University Year of passing Academic performance (Percentage)

B.Tech

Bachelor degree ( B. Tech) in Electronics and Communication from AUCET, JNTU, Hyderabad

2010 75

Senior secondary level (12TH)

A.I.S.S.C.E. 2006 67

Higher secondary school (10TH)

A.I.S.S.E. 2004 83

Vocational Training

B.S.L .(S.A.I.L.)

Projects

Mini project(2009)

Shopping mall security & power management This project provides security from theft to shopping malls as well as providing power management to shopping malls.

Main project(2010)

Vehicle registration using smart card identification This project provides security to apartments and mnc's by preventing unauthorized entry to vehicles and other trespassers.

Additional Computer Skills:

Programming Skills Java (core) C programming

Operating System Windows 98/2000/XP


MS-DOS MS-Office. MS-Excel and MS-Access

Inter Personal Skills:

Team player: Played key role in organizing various functions and seminars at school and college level Leadership Qualities: Class representative, Captain of college Cricket team Excellent in Communication Adaptive in nature

Personal Details:

Date of Birth: February 29 ,1988 Father's name: Sheo Prakash Address: Qr no 2183,

Sector 12F,Bokaro steel City,Jharkhand-827012

Hobbies: Reading books, listening music, interacting with new people, playing cricket, chess.

Decleration: I, Manish Prakash declare that the above mentioned facts stated by me are correct to the best of my knowledge.

Place: Delhi


Manish Resume

Documents

Transcript of Manish Resume