Maningcol Highway, Ozamiz City, Misamis...

Maningcol Highway, Ozamiz City, Misamis Occidental

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CONTENTS FOREWORD QUALITY POLICY 1 QUALITY OBJECTIVES CORPORATE VALUES SERVICE PERFORMANCE PLEDGE 2 FEEDBACK AND REDRESS MECHANISM 3 TYPES OF SERVICE 4 MEMBERSHIP FOR NEW APPLICANTS 5 HOW TO AVAIL OF THE SERVICES 6 RECONNECTION SERVICES 7 TEMPORARY CLOSURE/DISCONNECTION SERVICES 9 TRANSFER TAPPING/TRANSFER METER/CHANGED TAPPING 10 CHANGE METER/METER STUCK UP/METER TEST/METER LEAK 11 NO WATER/DIRTY WATER/WATER WITH TASTE OR ODOR 12 LOW PRESSURE /HIGH PRESSURE 13 SPECIAL READING 14 HIGH CONSUMPTION 15 RESPONSE TO INJURIES ON MOWD/PRIMEWATER MATTERS PHONE-IN 16 TYPES OF SERVICES – OPERATIONS 17 SPECIFIC OPERATIONS SERVICES 18 ACCOUNTING /FINANCE SERVICES 19 TRANSFER OF RESPONSIBILITY 20 COLLECTION SERVICES 21 PAYMENT OF CENTERS 22 OTHER POLICIES/INFORMATION/SERVICES 23 WATER CONSERVATION TIPS 24 VISION 25 MISSION 25 MOWD IN PARTNERSHIP WITH PRIMEWATER 26 OUTLINE OF THE SERVICE AREA 27 METRO OZAMIS WATER DISTRICT RESERVOIRS

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FOREWORD

Welcome to MOWD!

The MOWD Citizen’s Charter is provided as a helpful resource

to you, our Concessionaires. It contains useful information

regarding many of the services

available to assist you. It also contains the MOWD profile,

relevant information and MOWD coverage.

Being familiar with this Citizen’s Charter or MOWD Handbook

is an easy access to

provide you with your needs and offer you services with

satisfaction. With your feedback and comments, these

would also help us improve our services to make us more

productive and grow professionally with excellence.

With great enthusiasm, MOWD is here to serve you with your

water needs always

adhering to our commitment in the fulfillment of our mission

and vision in providing the people of Misamis Occidental with

the safest, adequate and potable water.

QUALITY POLICY

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We are committed to provide quality service aimed towards

meeting customer requirements by supplying safe and

potable water supply to our customers.

We will develop a competent workforce that aspires for

continual growth and development.

QUALITY OBJECTIVES

• Customer Satisfaction

• Continual Improvement

• Highest Quality of Service

CORPORATE VALUES

• Honesty

• Teamwork

• Competitive Spirit

• Cost Consciousness

• Closeness to Customers

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SERVICE PERFORMANCE PLEDGE

We, the officials and employees of the Metro Ozamiz Water District and

PrimeWater Metro Ozamiz, pledge and commit to deliver quality public service

as embodied in the Customer’s Handbook. In fulfillment of this, we will:

• Serve with honesty and integrity

• Demonstrate professionalism, aptness and sensitivity

• Be prompt and timely in our delivery of services

• Provide adequate and accurate information to the consuming public

• Serve our customer with utmost courtesy and politeness

• Treat everyone with fairness and equality and be consistent in the

application of rules and policies

• Entertain and respond to queries and other customer concerns amiably

• Provide feedback mechanism

• Exhibit work flow charts, procedures, fees, and charges in our office

• Be present and available during office hours and continue to implement

the “No Noon Break” policy

• Provide comfortable waiting area for customer and visitors

• Wear proper uniform and identification

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FEEDBACK AND REDRESS MECHANISM

The Metro Ozamiz Water District and Primewater Metro Ozamiz will respond accordingly to

your comments/suggestion the soonest time possible.

Please let us know of your comments/suggestions by doing any of the following:

• Accomplish the Customer Feedback Form (CFF) which is available at the

Teller/Cashier Section. Fold it to ensure the privacy of your comments/suggestion

and drop it inside suggestion box.

• Visit or call the MOWD or Primewater office and inform the Customer Care

Representative of your comments/suggestions.

• Write your comments/suggestions to Ms. Rosemarie Delos Reyes, Acting General

Manager of MOWD or to Engr. Cyril L. Tamarion, Branch Manager of PrimeWater

Metro Ozamiz.

LIST OF SERVICES

I. Membership for New Applicants

II. Reconnection Services

III. Temporary Closure / Disconnection Services

IV. Transfer Tapping / Transfer Meter / Changed Tapping

V. Change Meter / Meter Stuck-up / MeterTest / Meter Leak

VI. No Water / Dirty Water / Water with Taste or Odor

VII. Low Pressure / High Pressure

VIII. Special Reading

IX. High Consumption

X. Response to Inquiries on MOWD/Primewater Matters

XI. Type of Services – Operations

XII. Specific Operations Services

XIII. Accounting / Finance Services

XIV. Transfer of Responsibility

XV. Collection Services

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TYPE OF SERVICES FEES FORMS PROCESSING

TIME

PERSON RESPONSIBLE/

LOCATION

Job Order Form

-New Tapping/New Application P1,250.00 Application Customer Service

Form and

Contract 2-3 days Personnel

-Reconnection Recon.fee Job Order

Form 1 hour

Customer Service Personnel,

Reconnection before 15 days P150.00 Plumber, Inspector

Reconnection after 15 days P200.00 Job Order

Form 1 hour


Plumber, Inspector

-Disconnection (None)

Job Order

Form

45 minutes


Plumber, Inspector

-Transfer Tapping (None) Job Order

Form 30-40 minutes


Plumber, Inspector

-Replace Meter (None) Job Order Form 30-40 minutes C.S. Personnel, Plumber, Inspector

-Stolen Meter (None) Job Order Form 30-40 minutes C.S. Personnel, Plumber, Inspector

-Damaged Meter (None) Job Order Form 30-40 minutes C.S. Personnel, Plumber, Inspector

-Transfer of Responsibility P200.00 Job Order Form 30 minutes C.S. Personnel, Plumber, Inspector

-High Consumption (None) Job Order Form 1 day Customer Service Personnel,

Plumber, Inspector

-Special Reading 30 minutes Meter Readers

-Water Meter Test

ENTERTAIN COMPLAINTS,

INFORMATION & RECORDS

MANAGEMENT

10-20 minutes Commercial Team Leader & CCD Personnel

CONDUCT ORIENTATION SEMINAR 1 hour CMU-CCD Personnel

PHONE-IN INQUIRIES ON MOWD

/PRIMEWATER MATTERS 5 minutes Customer Service Personnel

Illegal connections/fraudulent practices

of customers 10-30 minutes Commercial Team Leader/General Manager

OPERATIONS SERVICES Engineering staff

FINANCE SERVICES Finance staff

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Membership for New Applicants

Schedule of availability of service from Mondays to

Fridays 8:00 AM to 5:00 PM and Saturdays 8:00 to 12:00

Noon.

Who may avail of the service?

Customers who wanted to avail MOWD and Primewater

Services that are within the coverage area.

What are the requirements?

1. Submit 2pcs 2x2 picture/photo.

2. Photocopy of any valid I.D.

3. Attend Orientation Seminar (scheduled every

Wednesday & Fridays 2:00PM-3:00PM at MOWD Mess

Hall).

4. Payment for Installation Fee of Php 1, 250.00.

5. Barangay Clearance.

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Step Applicant/Client Service Provider Duration of

Activity

Person

In-harge Form

1 Get application form at the frontline

with the contract Give client Application Form 1 minute Mr. Jubellan Cabaron

Application

Form

2

Submit the fully accomplished

application form,together with the

requirements

-Evaluate. and validate each of the

requirements

-Check/verify against the

masterlist. Affix initials and date

verified.

-review the application forms;

Requirements and contract.

10 minutes Mr. Jubellan Cabaron

3 Receive application form and

proceed to the cashier

-Give the processed Application

Form and instruct the client to pay

the installation fee and inspection

fee at the Cashier.


4 Pay to the Cashier -Process payment and issue O.R 3 minutes Cashier/s

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Return to frontline and give to

frontliner the application form

and the Official Receipt

Receive the processed application

and official receipt. 3 minutes Mr. Jubellan Cabaron

Encode personal date/write

personal data of the applicant with

the date of the O.R. at the log-book

for new applicant.

File the application form at

theinspector folder for inspection.


Fiield Inspector will inspect the

applicant’s vicinity on the next day. 1 day Mr. Eliseo Moywela

Frontliner will get back all the ap-

placation forms from the inspector

and verify remarks or action taken

and approval for service

connection.


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Attend Orientation Seminar

(Orientation Seminar is held every

Wednesdays/Fridays 2 – 3 P.M.

The customer has the option on what

day they are available.

Conduct orientation seminar 1 hour

Ms. Arlyn S. Estela-

Division Manager- B -

Commercial Accounts and

Services

Contract Monitoring Unit

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Verify after three days if

application is approved or

disapproved after inspection.

-Check application form if

approved by the inspector and

verify remarks.


Verify old inactive accounts to

check if the applicant is not

included in the block listed

inactive accounts.


Endorse application form to

Commercial Head for approval. 2 minutes Mr. Jubellan Cabaron

HOW TO AVAIL OF THE SERVICES

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END OF TRANSACTION

RECONNECTION SERVICES

Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays

8:00 to 12:00 Noon.


Customers who requested for reconnection of MOWD and PRIMEWATER services.

What are the requirements to avail of the service?

1. Reconnection Fee of Php 150.00

2. Inspection Fee of Php 50.00 for Service connection not reconnected after 15 days.

How to avail the service:

Step Applicant/Client Service Provider Duration

Of Activity

Person

In-Charge Form

1 Get Job order form at the

frontline.

Give client Job Order Form

1 minute

Mr. Jubellan Cabaron Job

Order

Form

2

Submit fully accomplished

Job Order Form together

with the requirements

Received the accomplished Job Order Form with

the requirements and verify accounts.

2 minutes

Mr. Jubellan Cabaron

Give back the form to the customer for payment

3 Pay to the Cashier Process payment and issue OR 3 minutes Mr. Jubellan Cabaron

4

Return to frontline and give

to frontline the Job Order

form and the Official

Receipt

Receive the processed JO form and official

receipt.

1 minute


Print Job Order

1 minute


File the application form at the inspector folder

for inspection.

3 minutes


Field Inspector will inspect the applicants vicinity

on the next day

1 day


Endorse application form to

the Operation Division for

tapping.


Tapping of the Service

Connection 45 minutes Mr. Jubellan Cabaron

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Frontliner will get back all the JO forms from the

inspector and verify remarks or action taken and

approval for Job Order

3 minutes


Endorse JO form to Commercial Head for

approval.

2 minutes


Endorse paper to operations division for tapping.

2 minutes


5

After a day, verify to office

if the reconnection is

approved.

Look for accomplished/approved and

disapproved reconnection for verification.

3 minutes


END OF TRANSACTION

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Temporary Closure / Disconnection Services

Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and

Saturdays 8:00 to 12:00 Noon.

Who may avail of the Service?

Customers who requested for Temporary Closure/Disconnection of

MOWD/PRIMEWATER water services.

How to avail of the service:

Step Applicant/Client Service Provider

Duration

of

Activity

Person

In-Charge Form

1

Get Job Order Form

(JO) form at the

frontline.

Get personal data of the client and

details of request. 2 minutes Mr. Jubellan Cabaron

Job Order

Form

2 Submit the fully

accomplished JO Form.

Receive the accomplished JO Form

and verify accounts. 2 minutes Mr. Jubellan Cabaron

Give back the form to the customer

for payment of current bill. 2 minutes Mr. Jubellan Cabaron

3 Pay to the Cashier Process payment and issue O.R. 3 minutes Mr. Jubellan Cabaron

4

Return to frontline and

give to frontliner the Job

Order form and the

Official Receipt

Receive the processed JO form and

official receipt. 1 minute Mr. Jubellan Cabaron

Print Job Order 1 minute Mr. Jubellan Cabaron

Endorse accomplished JO form to

Commercial Head for approval 2 minutes Mr. Jubellan Cabaron

Endorse paper to operations

division for temporary closure. 2 minutes Mr. Jubellan Cabaron

END OF TRANSACTION

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Transfer Tapping / Transfer Meter / Changed Tapping




All MOWD/PRIMEWATER customers/concessionaires.

Fees: Php 250.00 (inclusive of inspection fees)


Step Applicant / Client Service Provider Duration

of Activity

Person

In-Charge Form

1

Get Job order

Form at the

frontline.

Get personal data of the client

and details of request 2 minutes Mr. Cabaron Job Order Form

2

Submit the fully

accomplished Job

Order

Received the accomplished Job

Order Form and verify accounts. 2 minutes Mr. Cabaron

Give back the form to customer

for payment of current

bill/inspection fee.

3 Pay to the Cashier Process payment and issue O.R. 3 minutes Cashier/s

4

Return to frontline

and give to Front

liner the JO Form

and the Official

Receipt.

Receive the processed JO form

and official Receipt. 1 minute Mr. Cabaron

File the application form at the

inspector file for inspection. 3 minutes Mr. Cabaron

Field Inspector will inspect the

applicants vicinity on the next day.

1 day Eliseo Moywela

Front line will get back all Job

Order forms from the inspector

and verify remarks or action taken

and approval for service

connection.

Print Job Order.

1 minute Mr. Cabaron


Commercial Head for approval. 2 minutes Mr. Cabaron

Endorse paper to Commercial

Head for transfer tapping/transfer

meter.

2 minutes Mr. Cabaron

END OF TRANSACTION

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Customers who requested for Temporary Closure/Disconnection of

MOWD/PRIMEWATER water services.

Fees : Php 50.00 (for inspection fee)


Step Applicant / Client

Service Provider

Duration

Of Activity

Person

In-Charge

Form

1 Get Job Order form at

the frontline.


details of request.

2 minutes

Mr. Cabaron Job Order

Form

2 Submit the fully

accomplished JO

Receive the accomplished JO

Form and verify accounts.

2 minutes

Mr. Cabaron

Give back the form to the

customer for payment of current

bill and inspection fee.

1 minute

Mr. Cabaron

3 Pay to the Cashier Process payment and issue O.R. 3 minutes Cashier /s

4 Return to frontline and

give to frontline the JO

form and the Official

Receipt.

Receive the processed JO form

and official receipt.

1 minute

Mr. Cabaron

Print Job Order

1 minute

Mr. Cabaron


Commercial Head for approval.

2 minutes

Mr. Cabaron

Endorse paper to operations

division for change meter.

2 minutes

Mr. Cabaron

END OF TRANSACTION

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All MOWD/PRIMEWATER concessionaires.



Of- Activity

Person

In-Charge Form

1 Fill out Job Order form at

the frontline.


details of request. 2 minutes Mr. Jubellan Cabaron

Job

Order form

2

Submit the fully

accomplished Job Order

Form.

Receive the accomplished Job Order

Form and verify accounts. 2 minutes Mr. Jubellan Cabaron


Endorse J.O. form to Commercial

Head for approval. 2 minutes Mr. Jubellan Cabaron

Endorse paper to operations division

for inspection. 2 minutes Mr. Jubellan Cabaron

END OF TRANSACTION

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of Activity

Person

In-Charge Form

1 Fill out Job Order form at

the frontline.


details of request. 2 minutes


Job

Order form

2

Submit the fully

accomplished Job Order

Form.


Form and verify accounts.



Endorse accomplished J.O. form to

Commercial Head for approval. 2 minutes Mr. Jubellan Cabaron

Endorse paper to operations division for

inspection. 2 minutes Mr. Jubellan Cabaron

END OF TRANSACTION

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Step Applicant / Client Service Provider

Duration

of

Activity

Person

In-Charge Form

1 Get Job Order form at the frontline. Get personal data of the client and

details of request. 2 minutes

Meter

Reader

Job

Order form

2 Submit the fully accomplished

Job Order Form.

Receive the accomplished Job

Order Form and verify accounts 2 minutes

Meter

Reader

Print Job Order J.O. 1 minute Meter

Reader

Endorse accomplished J.O. form

to Commercial Head for approval. 2 minutes

Meter

Reader

Endorse paper to meter readers

for special reading. 2 minutes

Meter

Reader

END OF TRANSACTION

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of Activity

Person

In- Charge Form

1 Fill out Job Order form at the

frontline.


details of request. 2 minutes Mr. Cabaron

Job

Order form

2 Submit the fully accomplished

Job Order Form.


Form and verify accounts. 2 minutes Mr. Cabaron

Print Job Order. 1 minute Mr. Cabaron

Endorse accomplished J.O. form to

Commercial Head for approval. 2 minutes Mr. Cabaron

Endorse paper to operations division

for inspection. 2 minutes Mr. Cabaron

END OF TRANSACTION

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of Activity

Person

In-Charge Form

1 Request for assistance via

Phone.


details of request.

2 minutes Mr. Cabaron

Reply to simple inquiries 15-20 mins. Mr. Cabaron

Refer to concerned person if

request entails it. Mr. Cabaron

Log-in calls and the clients’

number. Mr. Cabaron

END OF TRANSACTION

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1. Concessionaires of MOWD/PRIMEWATER who is in need of our water services.

2. New Applicants / New Service connections 3. Active service connections


1. Transaction must have been completed at the frontline / customer service.

2. Job Order Forms/Maintenance Order Forms are already approved by the Commercial Team Leader.



of Activity

Person

In-Charge Form

1

Fill out necessary forms at the

frontline for specified complaints/

services needed.

Received and verify maintenance order

and prepare Job Order from the

Commercial division.

10 minutes Mr. Cabaron Job

Order form

Record all maintenance order and JO

request Form 10 minutes Mr. Cabaron

Job

Order form

Distribute forms to assigned

supervisor/ foreman for assignment.

Withdrawal of materials.

10 minutes

30-40

mins.

Ms. Bacor Job Order Form

2 Verify JO order (after 1-3 days

from the transaction)

Arrange accomplishments forms

forverifications.

Give duplicate copy of

accomplishments to commercial /

frontline.

10 minutes Ms. Bacor

END OF TRANSACTION

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Steps Applicant / Client Service Provider Duration

of Activity

Person

In-charge Form

(steps are repeated for every

services rendered)

refer page 1

>Repair of leakages at the mainline

>Repair of leakage at service connec-

tions.

>Change meter if unserviceable (i.e. stuck

up, moist)

>No water

>Dirty water

>Low pressure

>With taste or odor

>Meter leak

>New Applicant

a. Tee-Connection / Cluster

b. Mainline

>High Pressure

>Reconnection

( including unplug )

>Disconnection

>Transfer Meter

>Changed Tapping

>High Consumption

OTHER SERVICES:

a. Bacteriological testing

-collecting of water sample for

bacteriological testing

b. Daily chlorine residual

c. Physical & chemical testing

d. Fuel, material requisition and delivery to

different pumping station

e. Flushing

f. Rehabilitation of service connection

g. Water meter test 30 min

1 hour

45 minutes

45 minutes

10-20 mins.

10-20 mins.

10 minutes

10 minutes

45 minutes

1 hour

10 minutes

45 minutes

45 minutes

45 minutes

45 minutes

10 minutes

8 Hours

6 Hours (20

samples)

3 Hours once a

year

4 hours

8 hours quar

Terly

1.5-2.0 hours per

S/C

Plumber

Plumber

Plumber

Inspector

Engineering

Personnel

Inspector

Inspector

Inspector

Plumber

Plumber

Inspector

Plumber

Plumber

Plumber

Plumber

Inspector

Voltaire

Villanueva

Voltaire

Villanueva

Voltaire

Villanueva

Melchor Gener

Plumber (2)

Job Order Form

Job Order Form

Job Order Form

Jor Order Form

Job Order Form

Job Order form

Job Order form

Job Order form

Job Order form

Job Order form

Job Order form

Job Order form

Job Order form

Job Order form

Job Order form

*Duration of activity is based on fieldwork, processing of papers or forms is excluded. 18

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-Suppliers and Payee



Of Activity

Person

In-charge Form

1

Suppliers/payee endorse

required documents to

Accounting staff Central

Office

Received all required documents the

suppliers and payee.

3 minutes Ms. Greshan Oclarit /Mr. Jowel Majorenos

Check Request

Form

Scrutinize, review and check all submitted

documents as to completeness, lawful and

proper.

5 minutes

Ms. Greshan Oclarit

Admin Head, PWIC

Process and prepare all scrutinize and

Checked documents. 3 minutes

Ms. Greshan Oclarit

Admin Head, PWIC

Forward to the the Branch Manager for

Approval of the said Check request 5 minutes Ms. Greshan Oclarit

Admin Head, PWIC

Forward to the the Operations Head for

Approval of the said Check request 1 day Ms. Greshan Oclarit

Admin Head, PWIC

Forward to the Central

Accounting for processing

Ms. Greshan Oclarit

Admin Head, PWIC

END OF TRANSACTIONS

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Saturdays 8:00 to 12:00 Noon


All MOWD/Primewater concessionaires wish to transfer/change responsibility of

water service.


1. 2 pcs 2 x 2 recent photo

2. Photocopy of any valid I.D.

3. Photocopy of the Deed of Sale for concessionaires/for new owners of the

residence of business establishment.

4. Attend Orientation Seminar (scheduled every Wednesdays and Fridays, 2

:00Pm -3:00PM at MOWD Mess Hall)

5. Barangay Clearance.

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About the Service:

Collection service is rendered at the PrimeWater Metro Ozamiz Main Office, Public

Mall Sub Office, Clarin and Tudela Sub Collection Office and Payment Centers.

Schedule of availability of Services

Main Office- Mondays to Fridays 8:00Am to 5:00PM and Saturdays

8:00AM to 12:00Noon.

Public Mall- Mondays to Fridays 9:00AM to 4:00PM and Saturdays 9:00AM to 12:00Noon

Clarin Sub-Collection Office (Gata Daku Ccop.)- scheduled every last week of the month

base on the due dates.

Tudela Sub-Collection Office (Tudela Municipal Hall)- scheduled every last

Week of the month base on the due dates.

Payment Centers/Bayad Centers- Monday to Sunday depends on the

Availability of payment centers.

PRIMEWATER METRO OZAMIZ OFFICES


of Activity

Person

In-Charge Form

1 Customer secures Queue number Get queue

number 20 seconds Customer

2.

Present statement of account/Billing

statement and queue number to

teller/s.

Queue

Number/Billing

Statement

20 seconds Customer

3 Payment Cash/Check 2 minutes Customers

Cashier/s

4 Get official receipt and check for the

correctness of account being paid. 1 minute Customer

END OF TRANSACTION

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What are the requirements to avail the service?

1. PrimeWater Metro Ozamiz Statement of Account

2. Cash

How to Avail of the Service:


of Activity

Person

In-Charge Form

1

Fall in line at the teller counter or

secure queue number if there’s

any

Customer

2. Present statement of account /

water bill

Billing

Statement 1 minute Customer

3 Payment of cash to teller/s 3 minutes Customer/s

Cashier/s

4

Get official receipt and check for

the correctness of account being

paid

Official

Receipt 1 minute Customer

END OF TRANSACTION

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NOTICE OF INTERRUPTION OF WATER SUPPLY

MOWD and PrimeWater Metro Ozamiz shall announce all scheduled water service

interruption in all covered service areas at least three (3) days before the scheduled

interruption via the MOWD/ PrimeWater Metro Ozamiz Facebook Page, Text Blast or any

other means of communication. In cases of emergency repairs and maintenance work which

may affect the service areas, advisories shall likewise be posted on its’ FB Page and text

blasting shall be undertaken for concessionaires information at the soonest time possible.

RULES ON DISCONNECTION OF ACCOUNTS

I. PrimeWater Metro Ozamiz reserves the right to disconnect the existing service lines

for any of the following reasons;

a. Non-payment of water bill

b. Voluntary disconnection request from customer

c. Fraudulent use of water

d. Repairs

e. Prohibiting PrimeWater representative to enter into Customer premises in the

performance of his official activities

f. Illegal acts mentioned in RA 8041

g. Violation of any terms in the Contract

h. Fortuitous events or causes beyond the control of PrimeWater

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WATER CONSERVATION TIPS

• Every little drip counts. Replace worn out sapatilya (washers and fix all leaky

pipes, water containers and toilet tanks.

• Place a brick, a jug with stones or a bottle filled with water inside the toilet

tank to cut in water used in every flush.

• Avoid flushing the toilet unnecessarily. Put discarded tissues in the bin

rather than in the toilet bowl.

• Collect water dripping from air conditioners, use it to wash your mop, water

the plants or flush the toilet.

• Reuse towels and wear clothes such as pants twice or more before washings.

• Organize your laundry schedule and wait until you have a full load before you

use the washing machine.

• Keep a bucket in the bathroom and laundry area for the grey water. Use this

water to flush your toilet, clean the laundry area and car and port to dampen

dusty road.

• Wash fruits and vegetables in a pan instead of running water from taps,

reuse the water for watering the plants.

• Do not throw rice wash down the drain, use it for washing dishes by hand,

and collect the grey water for other purposes.

• Thaw frozen meat in the refrigerator overnight, not on running water.

• Use fewer cooking and dining utensils and dishes to cut down on the water

needed for dishwashing.

• When boiling water, fill the kettle with just enough for your needs.

• Never waste water served during meals, drink it up.

• Don’t let the water run when you wash the dishes by hand and collect the

grey water for other purposes.

• Water your plants after 5pm when temperature is cooler to minimize

evaporation. Water them only when necessary. Spread a layer of mulch

around plants and trees to retain water and reduce evaporation.

• Harvest rainwater through the gutter and use the water collected for your

essential needs.

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METRO OZAMIZ WATER DISTRICT

Metro Ozamiz Water District, a non-profit but service oriented

entity, envisions to improve the people’s quality of life, health and

sanitation with sustainable water supply.

We are committed to provide a 24 hours, safe, adequate, affordable

and potable water supply to the consuming public, through an

inspired leadership with the support of employees truly dedicated

to promote the highest quality of service.

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MOWD IN PARTNERSHIP WITH PRIMEWATER

INFRASTRUCTURE CORPORATION

METRO OZAMIZ WATER DISTRICT (MOWD) subject to the terms and

conditions as stipulated at Section 3. Grant of Concession Rights of the Joint

Venture Agreement hereby designates and appoints PRIMEWATER

INFRASTRUCTURE CORPORATION, or any of its assignees or successors in

interest, during the Term of the Agreement, the sole and exclusive right to

finance, develop, rehabilitate, improve, expand, operate and maintain the

Water Supply System and Septage Management Facilities, including, but not

limited to, the right to bill and collect Total Tariff from Consumers for Water

Supply and Septage Management Services and the right to operate,

rehabilitate, and/or decommission the Water Supply and Septage

Management Facilities.

MOWD further grants PRIMEWATER the right to provide Septage

Management Services to the consumers of neighboring cities and/or

municipalities, and accordingly use Septage Management Facilities in the JV

Area for such purpose, subject to the payment of the necessary tipping fees to

PRIMEWATER, which tipping fees shall be considered as revenues of

PRIMEWATER from the JV Project and, as such, shall be taken into account in

the computation of Environment Fees of Consumers of the JV Area.

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OUTLINE OF THE SERVICE AREA

1.1 Ozamiz City Ozamiz City is nestled at the entrance of the rich Panguil Bay in Northern Mindanao

with an estimated land area of 16,407 hectares. Behind it stands the 7,956 feet

Malindang Mountain. It is bounded in the north by the Mindanao Sea: in the east

by Iligan Bay and Panguil Bay, which separate from its twin city of Tangub; and in

the west by the Municipality of Don Victoriano. It is cradled along the coast by

Panguil Bay. It is extremely rugged terrain in the interior and its commercial

activities center around the coastal areas.

A. 1.2 Service Area

The present service area of MOWD/PRIMEWATER in Ozamiz City includes 50

barangays and 35 of which are serviced by the utility. The barangays served by

MOWD/PRIMEWATER includes: 50th Barangay, Aguada, Bagakay, Baybay Triunfo,

Bañadero, Carangan, Carmen Annex, Catadman, Doña Consuelo, Embargo, Gango,

Kinangay Norte, Kinangay Sur, Labo, Lam-an, Lapasan, Lupagan, Malaubang,

Maningcol, Mialen, Molicay, Poblacion 1, Poblacion 2, Poblacion 3, Poblacion 4,

Port Road, San Antonio, San Roque, Clarin, San Roque, Ozamiz, Segatic Daku,

Segatic Diot, Sta. Cruz, Tinacla-an, and Tinago. The total service area is 311

hectares

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A. 2.1 Clarin

The municipality of Clarin lies in the central portion of the province of Misamis

Occidental which is located in the northwestern part of Mindanao and is politically

subdivided into twenty-nine (29) barangays. It is bounded in the north by the

municipality of Tudela and in the south by the cities of Ozamiz and Tangub; in the

east by Panguil Bay and in the west by the province of Zamboanga del Sur.

Topography of the municipality is characterized by low flat elevation in the urban

areas. The coast line consists of alluvial soils and some swamplands with an

average elevation of 2.1 meters above sea level. There are two (2) major rivers

which traverse the town; these are the Clarin River in the Northern part of the

municipality and the Labo River in its southern part.

B 2.2 Tudela

The municipality of Tudela lies in the central portion of the province of Misamis

Occidental which is located in the northwestern part of Mindanao. It is bounded in the

north by the Municipality of Sinacaban; in the south by the Municipality of Clarin; in the

west by the Municipality of Don Victoriano

Tudela is accessible by land transportation. There are buses serving the routes

connecting Tudela with Ozamiz and Dipolog City or Pagadian City. Jeepneys link

Tudela to some barangays and neighboring municipalities like Clarin and Ozamiz

City. Multicabs and motorelas are used within the poblacion.

B 2.3 Service Area

The municipality has a total population of 23,038 in 4,617 households based on

the 2000 census with an average number of persons per household of 6.0.

The poblacion composed of fourteen (14) barangays had a total population of 6,111

corresponding to about 873 households. In that same census year, the municipality

increased by 233 from the 1995 census count of 22,805 with an average annual growth

rate of 0.20 %. For the design year 2010, the population is projected to be 25,940.

Barangays serviced by MOWD/PRIMEWATER includes: Barra, Basirang, Napu, Cabol-

anonan, Hulpa, Naporog, Taguima, Upper Centro, Sebac, Pan-ay Diot, Nailon and De la

Paz, Clarin, Pan-ay, Lupagan.

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Maningcol Highway, Ozamiz City, Misamis...

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