Managsed Service Consultant

8/13/2019 Managsed Service Consultant

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Managed Services ConsultingEurope, Asia, Africa, Middle East, Latin America, North America


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Contents

New Vibrations Consulting Managed Services Consulting Opportunity Qualification Feasibility and Proposal Due Diligence and Contract

Transition Operations Support Transformation Summary Contacts

New Vibrations is a global staffing andconsulting services company dedicatedto the Telecommunications, IT and Railsectors.

Founded in Portugal in early 2005, NewVibrations quickly began to play a majorrole in the supply of mobile engineeringservices for major mobile networkvendors and operators.

Specializing in deliveringTelecommunications, IT and Railoutsourcing and consulting services,with offices already established inPortugal, UK, Brazil and subsidiaries inMalaysia, South Africa, Kenya andNigeria.

New Vibrations established its footprintin Managed Services in 2006, has overthe past 3 years, proven robustcapabilities in assisting customers andvendors in operating networks. In allcurrent Managed Services contractswith operators and vendors NewVibrations is managing with localresources and consultants, selectedpartners using world-class methods,tools and processes

New Vibrations Consulting

Services

New Vibrations has proven experiencein Managed Services with its partnershaving more than 30 years jointexperience in Outsourcing and ManagedServices projects with vendors andoperators

New Vibrations offers the Informationand Communication Technology (ICT)industry a selection of consultingservices from our consulting portfolio,

designed and developed to best matchyour business needs.

Our consulting service portfolio willassist your organization to increase itscompetitive advantage and marketshare in the Managed Services arena byapplying high level negotiation andconsultative skills by our highly qualifiedconsultants.

New Vibrations provides the ManagedServices consultancy services on behalfof the client and is considered part ofthe clients project team towards andrepresents the client.

The Managed Services consultancyservice can delivered as an end to endproject or as sub projects of theManaged Services Consulting businessprocess.


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Opportunity

Qualification

Feasibility Study

& Proposal

Development

Due

diligence

& contract

negotiation

Transition

Transition

finish

handover

Operation

Trans-

formation

Managed Services Consulting

Provide Managed services consulting for: (BPO) Business Process Outsourcing (EOT) Establish Operate Transfer

Consulting services provided for following business processes: Opportunity Qualification

Feasibility Study & Proposal Development

Due Diligence & Contract Negotiation

Transition Operations Support

Transformation


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Opportunity Qualification

Identify and qualify the Managed Service opportunity based on customer key project andstrategy.

Perform customer analysis with regards to key issues, risks, concerns, benefits of ManagedServices opportunity.

Define Managed Services Strategy and Sales Tactical plan towards customer. Create high level business plan for opportunity evaluation. Perform customer presentations for opportunity qualification. RFP / RFQ evaluation and response by customer. Preparation and presentation of Internal project review meetings

Feasibility Study & Proposal Development

Opportunity

Qualification

Feasibility Study

& Proposal

Development

Due

diligence

& contract

negotiation

Transition

Transition

finish

handover

Operation

Trans-

formation

Opportunity

Qualification

Feasibility Study

& Proposal

Development

Due

diligence

& contract

negotiation

Transition

Transition

finish

handover

Operation

Trans-

formation

Identify customer current organization and operational structure of As Is solution. Define the Service Delivery strategy and the To Be Solution towards he customer. Update the Business Case with inputs of the As Is. Prepare draft commercial proposal with final version to be submitted after Due Diligence

confirmation. Review identified risks and create mitigation plan Prepare Transition program for Operations setup, Human resources transfer , assets and

tools transfer, 3rd party subcontractor contracts transfer.

Prepare for customer presentation for communication of high level delivery plan and theto-be solution in order to be aligned with customer expectations.


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Opportunity

Qualification

Feasibility Study

& Proposal

Development

Due

diligence

& contract

negotiation

Transition

Transition

finish

handover

Operation

Trans-

formation

Opportunity

Qualification

Feasibility Study

& Proposal

Development

Due

diligence

& contract

negotiation

Transition

Transition

finish

handover

Operation

Trans-

formation

Due Diligence & Contract Negotiation

Review existing data & preliminary solution, determine gaps, key risks, assumptions anddependencies.

Establish the Base Line data with regards to Cost Levels, Performance Level and Organization. Create a DD Verification report where all activities and findings are documented and quantified. Confirm and update the customer Business Case based on DD findings. Establish the advantages for the customer Proposal Re-evaluate / mitigate identified risks Prepare final Commercial proposal based on DD findings and final Delivery and strategy plan.

Prepare contract negotiation strategy.

Transition

Define detail solution specifications, objectives, scope of service and project deliverables. Prepare detailed transition project specification including organization, time plan ,budget and

acceptance criteria. Plan and prepare for the establishment phase based on detailed solution, setup of operations

teams, third party suppliers, environment etc.. Revise operational readiness plan, prepare for Go-Live, review risk assessment, review

acceptance criteria with internal and external stakeholders. Handover to Operations, ensure stabilization of project. Final review of transition project and prepare inputs for transformation.


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Operations Support

Ensure Operational readiness plan and start up the O&M project according to scope of service

and project specifications of contract agreement.

Prepare and Setup of O&M teams, tools, processes and procedures, reporting templates,

performance measurement criteria, governance models etc.

Execute O&M activities according to plan, communicate with customer and suppliers.

Measure the project performance according to agreed scope, performance criteria, budget and

project efficiency of which the output will be basis for transformation project goals.

Transformation

Opportunity

Qualification

Feasibility Study

& Proposal

Development

Due

diligence

& contract

negotiation

Transition

Transition

finish

handover

Operation

Trans-

formation

Opportunity

Qualification

Feasibility Study

& Proposal

Development

Due

diligence

& contract

negotiation

Transition

Transition

finish

handover

Operation

Trans-

formation

Define the transformation project requirements, usually 1 to 3 months after Operations start. Identify major contribution areas for transformation based on service efficiency, performance

improvement, customer satisfaction and cost reduction. Prepare detailed transformation project specification with regards to organization, time plan

and budget. Establish and agree on the expected results and deliverables of the project. Execute the transformation plan according to specification. Review and evaluate the success of the transformation project based on agreed deliverables. After transformation ensure continuous improvement and follow up of project


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Provide consulting services for newManaged Services business opportunitiesor contract renewals.

No fixed Pre-Sales or contractmanagement staff required by customer.

Access to experienced consultants inManaged Services Sales cycles fromOpportunity to Transformation andOperations of networks.

On behalf of the client New Vibrationswill assist or lead customer discussions,prepare and deliver customer

presentations. New Vibrations will jointly agree with the

client on project scope, timeline andproject deliverables and present theproposal for Managed Servicesconsulting services.

Experience in setting up teams foroperations of network covering all areasof the service delivery.

Proven track record in Transformationprojects with increased efficiency andimproved SLA targets.

Summary Contacts

New Vibrat ions Portugal

Rua Do Cobre, no.09

2750-322

Cascais

Portugal+351 214 833 837

New Vibrat ions UK

Unit 6, Bencewell Business Centre

Oakley Road

Bromley

BR2 8HG

UK

+44 208 315 8678

New Vibrat ions South Afr ica

30 Waterford Office ParkFourways 2191

Johannesburg

+27 72 1257 222

New Vibrat ions Brazi l

Rua Antonio La Giudice

No 909.

Tatuap So Paulo-SP CEP 03454-000

Brazil+55 21 3527 0843

Email:

[email protected]

Find us on the web:

www.new-vibrations.com
mailto:[email protected]://www.new-vibrations.com/http://www.new-vibrations.com/http://www.new-vibrations.com/http://www.new-vibrations.com/mailto:[email protected]:[email protected]:[email protected]

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