Managing Work Processes Automation 1
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Transcript of Managing Work Processes Automation 1
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Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
Management Systems Make-over TM
Automation
Quality, Environment, Health & Safety, EmergencyBuilding on “Green” keeping Companies out of the “Red” TM
Jayne Pilot, CEA, EMS(LA), CPEA
d-Managing Work Processes
Rev 03/09/10
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Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
Jayne Pilot, CEA, EMS(LA), CPEAPresident, Pilot Performance Resources Management Inc.
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What Does Business Require toManage Effectively & Efficiently?
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To Be Competitive in a Global Value Chain
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Manage
1. Processes
2. Systems
3. Supply Chain
4. Resources
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Management of Risks Where is your weak link ?
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MonitoringMeasuring
Control $$$
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ImplementationExecution
PlanningCorporate Strategy
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Compliance to Legal• Complex regulatory requirements• Legal requirements for tracking:
• data• reporting• operational controls• training & competence• audits
• Adverse internal or external compliance audit findings• corrective actions
• Consequences – Fines, Imprisonment
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Conformance to Standards• Corporate requirements
• Certification to Standards• Management Systems - ISO
• ISO 9001-Quality, ISO 14001-Environment, OHSAS 18001- H&S
• LEED Certification• Industry standards – CSA, UL• Technical Standards & Safety
• Disclosure practices . TransparencyPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
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Doing More with Less
Time
Resources
Money
• How many lists or logs are kept of action items? • How are action plans , schedules prioritized to corporate
goals?• How is scheduling managed at your organization?
• Human capital – leverage to optimal levels (HR planning, scorecards, processes)• Skill Shortages. Baby Boomer Retirement. 1/3 of
workforce will retire during the next 5 to 20 years. • General. Purchasing of materials.
• What does time cost you?• How do you track real time costs? • How do you track customer satisfaction? Referrals to do
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Control of Documents
• Document & information standardization
• Control of document workflow• Approvals• Current revisions
• Communication of document updates and changes
Are you Environmentally friendly – paperless?
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Business SustainabilityAbility to “Sustain” or Investing in the Future.
System Thinking
Collaboration & Integration Corporate Strategies & Culture
Process Approach
Plan, Performance, Productivity, Protection, Profits
Management SystemMake-Over TM
• Manage• Measure• Monitor
How? TechnologyAutomate Processes
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Connecting with the Business World
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LeverageTime, Resources, Knowledge
AutomateManagement System Processes
For Performance, Productivity
Profits
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Manager’s Dashboard
Managing with a Difference• See all your tasks in one place, what needs doing, when,
who’s responsible and status• Meeting requirements – reminders, alerts• Action Items - compliance & conformance• Audits• Nonconformances, Corrective Actions• Key Performance Indicators, Improvements
• Retrieve current documentation with a click of a button
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Management System Automation On-line in Real Time
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Panels
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Management System Dashboard Trends & Performance
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Technology Benefits
1. Real Time Internet Based Tracking2. Empower Management Team3. Control of Documents4. Data and Information5. Monitoring & Tracking Progress6. Risk Management7. Communication8. Audit Management
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1. Real Time Internet-Based Tracking• Leverage time and increase productivity.
Manage by Just-In-Time not reactionary.
• Adapt instantaneously to business & future requirements
• Set up processes once. The system is cross linked among functions so that personnel are not required to enter information over and over again, eliminating duplication.
• Prioritizing action items – giving greatest return for time invested. The process is then executed the same way each time so users can become productive quicker.
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2. Empowering Management Team
• Goal Setting – Empowering Management Team to establishing clear targets and have a system to motivate users to achieve targets.
• Key Performance Indicator Monitoring
• Automation of management system functions such as planning and scheduling for meetings, audits, strategic planning, monitoring of processes, inspections, corrective/preventive action items, training requirements.
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3. Control of Documents• Available on-line. Retrieve records with a click of a button.
Not dependant on each user’s computer, software operating system or hardware. It works on a Mac or a PC.
• Assignment of users - allows for cross-platform access to enlist the access and assistance of Managers-Employees-Contractors- Customers and Suppliers
• Control of all current documentation electronically, revision control, instant access to current documentation. Instantaneous history of document changes. Change notification alerts. Upload pictures, documents.
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4. Data & Information
• Complete and up-to date information which can be relied upon to make the right decisions
• Identify opportunities
• Identify risks
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5. Monitoring & Tracking ProgressIf you can’t measure it, you can’t manage it.
• Real-time performance and costs measurement
• Manages Risks for Business Sustainability - Automatic Alerts
• Performance Improvement - Access to data converted into information, at which point decisions can be made. This level of information provides critical results that maximizes a company’s operations.
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6. Risk Management
Requirements: Legal, Corporate, CustomerPlanning - Action Items
Events, MeetingsOperational Controls
Human Resources - TrainingAccidents & IncidentsInspections & Audits
Corrective/Preventive Actions
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7. Real Time Communication
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ManagersEmployeesContractorsSuppliersCustomers
Communication module-simplifies communication-via e-mail. Access Information applicable to user.
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8. Audit Management• Internal
• Third Party - Registration to ISO
• Supplier Audits
• Audit plans, schedules, findings, reports
• Manage nonconformance or non-compliance findings. Corrective Actions
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Management System AutomationLeveraging for
Business SustainabilityThree P’s for Business Sustainability
1. Peak Performance2. Productivity3. Profits
Ensuring “Customer Satisfaction”
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Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
Bringing togetherPeople, Processes & Technology
Management System Make-over TM
Inquiries contact
Jayne Pilot, CEA, EMS(LA), CPEA
Tel:1-905-792-3130Email: [email protected]
www.pilotims.com
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Pilot’s Client List
GovernmentRegistrarsOil Aerospace
Environment
Automotive
Manufacturing Health Care Food
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