Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your...

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Dial: 888.455.4948 Passcode: 9840007 Managing Up: Navigating the VISTA-Supervisor Relationship The webinar will begin soon. While you wait, please share in the chat box: “ What do you hope to learn from this webinar?” Dial: 888.455.4948 Passcode: 9840007

Transcript of Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your...

Page 1: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Managing Up: Navigating the VISTA-Supervisor Relationship

The webinar will begin soon. While you wait, please share in the chat box: “ What do you hope to learn from this webinar?”

Dial: 888.455.4948Passcode: 9840007

Page 2: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Connecting to Audio

• Audio broadcast • Call in via phone (number and

passcode listed on each slide)• View Closed Captions in the Media

Viewer panel

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Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Tips for Participating

Click this button if you don’t see the chat panel.

COMPUTER MOBILE• Share comments and ideas

in the Chat panel (send to “All Participants”)

• Ask questions in the Q&A panel (send to “All Panelists”)

• Some WebEx features are not available on mobile devices

• Links and recording will be available after the session

Page 4: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Webinar Etiquette

• Focus on the topic• Respect diverse viewpoints and opinions• Assume positive intent

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Dial: 888.455.4948Passcode: 9840007

Managing Up: Navigating the VISTA-Supervisor Relationship

Page 6: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Today’s Speakers

Signe BishopSr. Learning &

Development Specialist

Ericc PowellTraining Coordinator AmeriCorps VISTA

CNCS

Page 7: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Today’s Agenda

• Define “Managing Up”

• Identify methods for building successful, professional relationships

• Develop strategies to communicate your needs in a clear and specific way

• Identify VISTA resources to support your workplace challenges

Page 8: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Chat Question

• What comes to mind when you hear the term 'managing up'?

COMPUTER MOBILEClick this button if you don’t see the chat panel.

Page 9: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007What Is “Managing Up”?

“This is not political maneuvering or ‘kissing up.’ Rather, it is a deliberate effort to bring understanding and cooperation to a relationship between individuals who often have different perspectives.”

- Drs. Thomas Zuber & Erika James

Page 10: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

Managing Up Myth Busters

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Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

• Reality Check:• Communicating, asking questions, and clarifying

expectations is essential to a productive work relationship

• Creating a shared understanding of projects and vision ensures that you are able to meet your supervisor’s expectations

• Two brains are better than one

Myth #1: Managing up is telling my supervisor how to do their job.

Page 12: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

• Reality Check:• Supervisors are rarely taught how to lead

• Personal leadership is important

Myth #2: It’s my supervisor’s job to manage so I don’t have to.

Page 13: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

• Reality Check:• Your supervisor cannot read your mind

• Managing is easier if people communicate their needs

• Managers struggle too

Myth #3: I could never manage my supervisor!

Page 14: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

Addressing Common Challenges

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Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Chat Question

• What managing up challenges are you experiencing?

COMPUTER MOBILEClick this button if you don’t see the chat panel.

Page 16: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

• Prioritize your needs

• Solicit clear expectations

My supervisor is super busy and doesn’t have time for me.

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Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

• Provide solutions not problems

• Avoid surprises

• Match your communication method to their preference

My Supervisor Doesn’t Have Tim For Me

Page 18: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

• Communicate, document, and follow up

• Copy all supervisors on email communication

• Take detailed meeting notes and send them out to all

• Ask your supervisors to talk to each other

I Have 12 Supervisors!

Page 19: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Chat Question

• What advice do you have for VISTAs experiencing these challenges?

Click this button if you don’t see the chat panel.

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Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007My supervisor is scary!

• Check your assumptions

Page 21: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007My supervisor is scary!

• Avoid supervisor’s hot buttons

Page 22: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007My supervisor is scary!

• Ask for feedback

Page 23: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

My Supervisor Uses The “No News Is Good News” Approach

• Catch their attention during in-between times

• Prioritize and ask for feedback on specific issues

• Ask your supervisor about her/himself

Page 24: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007My Supervisor Has No Boundaries!

• Provide feedback in the moment

• Describe the impact that the behavior has on you

• Role model the boundaries you expect

Page 25: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007The COIN Conversation Model

• Connection: Show you care.• Observation: Be specific.• Impact on You: Define the problem.• Next Steps: Suggest/Ask for ideas.

https://greatresultsteambuilding.net/make-team-feedback-effective-coin-conversations/

https://greatresultsteambuilding.net/make-team-feedback-effective-coin-conversations/
Page 26: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Poll Question

• Do you have regular 1:1s with your direct supervisor?• Yes• We meet, but not regularly• I rarely meet with my supervisor• I never meet with my supervisor• What’s a 1:1 meeting?

Page 27: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 98400071:1 Meeting Best Practices

• 30 minutes, once a week• Regularly scheduled• Rarely missed

https://www.manager-tools.com/docs/Manager-Tools_One_on_One_Word_doc

https://www.manager-tools.com/docs/Manager-Tools_One_on_One_Word_doc
Page 28: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 984000710-10-10 Approach

• For the team member10 min

• For the supervisor10 min

• For career/growth/development10 min

Page 29: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Relationship-Building Questions

• What is your preferred mode of communication?• What are your expectations of this project?• What can I handle on my own and what needs your approval?

• How often would you like status updates on this project?

• What are your top priorities for this project?

Page 30: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

Getting Support

Page 31: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

Support for Challenging Situations

• Your fellow VISTAs

• Co-Workers at your site

• Your supervisor’s supervisor

Page 32: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

Support for Challenging Situations

• Challenging supervisors offer the best life lessons

Page 33: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007

Support for Challenging Situations

• VISTA Leaders

• State Office

• Other VISTAs

Page 34: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Managing Up & VISTA Resources

• “The Art of Managing Up”• http://uthscsa.edu/gme/documents/TheArtofManagingUp.pdf

• “Managing Your Boss”• http://www.aafp.org/fpm/2001/0600/p33.html

• “Get to Know Your Boss’s Boss”• https://hbr.org/2011/11/get-to-know-your-bosss-boss

• COIN Conversation Model• https://greatresultsteambuilding.net/make-team-feedback-effective-coin-conversations/

• 1:1 meeting template & 1:1 podcasts• https://www.manager-tools.com/

http://uthscsa.edu/gme/documents/TheArtofManagingUp.pdf
http://www.aafp.org/fpm/2001/0600/p33.html
https://hbr.org/2011/11/get-to-know-your-bosss-boss
https://greatresultsteambuilding.net/make-team-feedback-effective-coin-conversations/
https://www.manager-tools.com/
Page 35: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Chat Question

• What’s one thing from today’s presentation that you want to put into practice?

Click this button if you don’t see the chat panel.

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Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Evaluation

• Please take a few moments to share your feedback through the quick poll on the right side of the screen.

• How can we improve these sessions? What topics should we include in future webinars?

• Thank you very much for your time and participation!

Page 37: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Questions?

• To ask a question verbally, call in using the number on this slide and press *1

• To ask a question electronically, use the Q&A feature located in the bottom right corner of the screen. Please ask “All Panelists”

Page 38: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Dial: 888.455.4948Passcode: 9840007Thank You for Your Participation!

Further questions? Contact us: [email protected]

Our next webinar:Maximizing Your VISTA Healthcare Benefits

September 6th , 20182:00pm Eastern

Page 39: Managing Up: Navigating the VISTA-Supervisor Relationship · • Your supervisor cannot read your mind • Managing is easier if people communicate their needs • Managers struggle

Dial: 888.455.4948Passcode: 9840007

Thank you for your service.


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