Managing the politics of content - #PSUweb 2015
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Transcript of Managing the politics of content - #PSUweb 2015
Managing the Politics of Content Hilary Marsh
PSU Web Conference 2015
Marketing Product Line
EveryoneElse
Web Team
What Politics Look Like
http://www.pakistantoday.com.pk/2012/09/11/entertainment/10-things-you-should-know-about-your-job-interviewer/
http://www.georgiancollege.ca/academics/full-time-programs/electrical-engineering-technology-co-op-eety/
http://www.qwhn.asn.au/managementcommittee.htm
http://blog.hostelbookers.com/travel/how-to-pack-your-backpack/
2004
2007
2010
http://www.technologist.eu/the-mindfulness-movement-connecting-body-and-mind/
http://wrcofsanford.webs.com/apps/photos/photo?photoid=121493706
http://wrcofsanford.webs.com/apps/photos/photo?photoid=121493706
http://wrcofsanford.webs.com/apps/photos/photo?photoid=121493706
http://www.scag.gov/
“We have a carousel on our website because politics.”
– Dave Olsen, www.dmolsen.com/ Confab Higher Ed 2014
Content is…
Event ProductClass ProgramResearch
Content strategy is…
Event Strategy Product Strategy Class Strategy Program Strategy Research Strategy
Content is
political
Content is…
Event ProductClass ProgramResearch
Content is…
My Event My ProductMy Class My ProgramMy Research
28
“Every pixel has an owner.”
– Paul Ford, former web editor at Harper’s magazine Confab 2013
“It is difficult to get a man to understand something, when his salary depends upon his not understanding it.”
– Upton Sinclair, 1935
31
http://www.amazon.com/Have-Always-Done-That-Way/dp/184728857X/
Department
Message
Audience
Department
Message
Audience
Department
Message
Audience
Department
Message
Audience
Old thinking
Organization: Programs, offerings
Audience
Messages
Audience Audience Audience
New thinking
34
Content strategy is
CHANGE MANAGEMENT
35
User experience is
CHANGE MANAGEMENT
36
Digital is
CHANGE MANAGEMENT
What Doesn’t Work
http://wrcofsanford.webs.com/apps/photos/photo?photoid=121493706
Real-Life Solutions
“Be transparent, help people prep while they’re waiting for
their project to start.”
—Amanda Costello, University of Minnesota
“Be an evanglist for others’ work, and help people
realize that you are their champion and making way for them to do what they
do best.”
—Matthew Grocki, Grassfed Content
“Pre-sell your ideas. Pull someone aside and get
their input on a draft, so by the time you officially
reveal it, you’ve gotten their buy-in.”
—Sara Zailskas Walsh, Motorola.com
“Build strong relationships. Remember that everyone is trying to do a good job but don’t always have the
resources or skills they need.”
—Claire Helme and Mary Sabotoski, a university in Australia
“Employ “strategic nagging:”
patient but persistent repetition of a message.
—Carrie Hane Dennison, @carriehd, American
Society of Civil Engineers
What has worked for me
47http://www.slideshare.net/est3ban/empathybased-personas-gaining-a-deeper-understanding-of-your-audience-presen
Shared focus on the audience
Empathy-Based Personas
48
Anthony Susan Allen Maggie
Show, don’t tell
• Useful
• Relevant
• Timely
• Org-focused
• Narrow interest
• Not actionable
53http://www.ssireview.org/blog/entry/four_models_for_organizing_digital_work_part_twohttp://www.ssireview.org/blog/entry/four_models_for_organizing_digital_work_part_two
Get your governance in order
Offering online
content
Platform(project
mgmt/prioritization, reliability)
Presentation(self, light,
medium, deluxe)
EditorialQuestions/ feedback
Promotion
Analytics
56
57
https://www.flickr.com/photos/telachhe/3342173731/
Your agenda
1. Show what’s broken and why
2. Show solutions and potential, and what it will take to get there
3. Talk about the pilot efforts and the lessons learned
4. Anticipate roadblocks – raise “what if” scenarios, talk them through in advance
5. Determine follow-up frequency
59
Respect the Depth
61
http://bit.ly/1jntVcJ
Be patient
Show them how
http://ashram.yogasatsang.org/yoga-classes
Foster collaboration
• Form a cross-departmental editorial board to review major requests together
• Most impactful stories require information from multiple sources
• Facilitate, then gradually pass on ownership
Motivate and recognize
I put the information up online –now I also need
to know how many people have used it???
Redefine success
Educate and remind
66
Operationalize and socialize
67
Offer options for creativity
68http://oxendo.com/
69
Be there for your colleagues
70http://www.sfgate.com/performance/article/Review-Gold-examines-Jewish-mother-stereotype-3291210.php
Look, if it were up to me, I would leave that
content on the site, but the decision is out of
my hands
Solid rationales and alternatives
71
72http://www.enterprisenews.com/article/20140614/SPORTS/140617308
Report on progress
73
Working together for customer satisfaction
Empowerment
Accountability
Convenience
Thank you
@hilarymarsh
www.slideshare.net/hilarymarsh