Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs....
Transcript of Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs....
![Page 1: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/1.jpg)
People vs. Technology:Managing the Learning FunctionPresenters• Dawn Snyder, PhD, CPT, Prosci Change Practitioner
oDawn Snyder Associates• Dana Vogelmeier, CPLP
oVogelmeier Consulting• Richard Pfister, Prosci Change Practitioner
oNationwide Insurance
![Page 2: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/2.jpg)
People vs. Technology
Organizational Learning Strategy
![Page 3: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/3.jpg)
People vs. Technology
COATD Case #54321
People vs. Technology
![Page 4: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/4.jpg)
People vs. Technology
Am I motivated to learn?
Do I have the right tools?
Why am I learning this?
Customers:What do I need to know to tell my customers?
People Ecosystem My Manager:Does my manager know what I need to learn to be successful
in my role?
Learners:What do I need right now?
What do I need to be competent and confident?
Learner’s Ecosystem
SMEs:What do I need to tell the
person? Not everything I know. Originally just basics.
![Page 5: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/5.jpg)
People vs. Technology
ModernLearner
Wait until Available
Required Min # of Learners
Covers “everything”
Knowledge / Skill
Take only what’s needed
Available when you want it
Individual or large group
Technology Ecosystem
![Page 6: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/6.jpg)
People vs. Technology
People are most important because…
• Learning supports engagement; engagement minimizes turnover
![Page 7: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/7.jpg)
People vs. Technology
Technology is most important because…
• Technology supports the speed of change in our organizations and the need for constant, ongoing learning
![Page 8: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/8.jpg)
People vs. Technology
People are most important because…
• Improved performance makes confident employees; confident employees increase customer satisfaction
![Page 9: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/9.jpg)
People vs. Technology
Technology is most important because…
• Technology makes learning delivery scalable and affordable
![Page 10: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/10.jpg)
People vs. Technology
People are most important because…
• People share organizational knowledge; knowledge is the foundation for innovation
![Page 11: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/11.jpg)
People vs. Technology
Technology is most important because…
• Technology leverages limited organizational resources
![Page 12: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/12.jpg)
People vs. Technology
Summary: People are most important because…
• People are our focus and we invest in their performance• Learning supports engagement and minimizes turnover• Confident performers increase customer satisfaction• People share organizational knowledge for performance and
innovation
![Page 13: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/13.jpg)
People vs. Technology
Summary: Technology is most important because…
• The technology ecosystem is how learners receive training and information
• It supports change and constant/ongoing learning• It makes delivery scalable and affordable• It leverages limited organizational resources
![Page 14: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/14.jpg)
People vs. Technology
![Page 15: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/15.jpg)
Q & A
![Page 16: Managing the Learning Function oVogelmeier … › resources › COATD Learning...People vs. Technology: Managing the Learning Function Presenters • Dawn Snyder, PhD, CPT, Prosci](https://reader035.fdocuments.in/reader035/viewer/2022081612/5f27f0b939b7c833425c502c/html5/thumbnails/16.jpg)
People vs. Technology
Selected References
• Drake, L. (2014). Corporate training is broken; so why are you still doing it? Training Journal, 49–53. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=94766677&site=ehost-live
• https://www.td.org/insights/how-to-develop-an-effective-corporate-learning-strategy• Ibarra, P. (2019). How to Create a Performance-Driven Workforce: Managing Employee Performance is a
Process, not an Event! Public Management (00333611), 101(6), 4–5. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=137576806&site=ehost-live
• Quinn, C. (2016). Looking at the Bigger Picture. Chief Learning Officer, 15(1), 30–33. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=111547117&site=ehost-live
• St. John, A. (2019). Elite Organizations Come in All Shapes and Sizes. Chief Learning Officer, 18(5), 66–67. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=136263145&site=ehost-live
• Welcome, D. (2019). Maximize Learning to Increase Performance. TD: Talent Development, 73(6), 38–43. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&db=l2r&AN=136817191&site=ehost-live