Managing the Change

Danielle Ponting

Learning and Development Advisor, NHS Coventry

Overview – The Project Supported by the Coventry and Warwickshire Workforce Locality

Stakeholder Board: “Supporting staff displaced by reorganisation”

Objectives to:- Delivered across the local health economy- Promote consistency and alignment- Engagement and shared learning across the participating organisations

The Programme Core areas of focus:

- Management of Change Principles- Communicating and Engaging- Leadership Styles- Handling Difficult Conversations

3 session programme across 3 days½ day – you and your style 1 day – managing responses to change½ day – building the right environment & action plans

Survey – The Highlights Uncertainty caused by the wider changes was creating tension

and conflict within teams Uncertainty and fear of losing jobs and especially pensions

Mixed responses in confidence levels across the different trust in handling difficult conversations

Felt supported by their own line manager but couldn’t always ask for support when needed

Delivery and Content

Stephen CoveyStephen Covey

William BridgesWilliam Bridges

Kilmann Conflict StylesKilmann Conflict Styles

Hersey and BlanchardHersey and Blanchard Daniel GolemanDaniel Goleman

Parent Adult ChildParent Adult Child

Eric Berne’s DriversEric Berne’s Drivers

Managing Difficult Managing Difficult ConversationsConversations Johari Window Johari Window

Emotional IntelligenceEmotional Intelligence

Communication StylesCommunication Styles

Feedback 100% rated the programme overall as good to excellent

91% rated the programme as highly relevant to the current change climate

Quotes “I am still daunted at the task in hand but engaged to deal with it

now” “This was a very well timed programme for me because I have

now gained confidence and tools to get through the current NHS transition. Thank you very much for the opportunity”

“I found this course extremely interesting and of value and has given me tools to use in the work place”

Lessons Learnt Time frame – 5 months to survey, design, implement and

evaluate

Engagement with key stakeholders

Communication and advertising of the programme

Next StepsFor the next 12 months:

Continuation of the programme Arden Cluster System Plan Sustainability:

Local education of HR/L&D teamsTeam Toolkit for Managers

Maintaining collaborative working relationships across the trusts

Thank You

Danielle Ponting

02476553344

danielle.ponting@coventrypct.nhs.uk