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Managing systems change @ LSE
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Anna Grigson, Head of Collection Services Group Managing systems change @ LSE
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The implementation of Alma and Primo as Library systems at LSE, and the accompanying process changes
Transcript of Managing systems change @ LSE
Anna Grigson, Head of Collection Services Group
Managing systems change @ LSE
Alma & Primo
• Requirements review, Summer 2012
• Tender and selection, July – September 2013
• Implementation, January – August 2014
Systems change @ LSE
• Managing process change
• Managing people through change
Managing the change
Challenge 1 = Out with the old
Managing process change
How things are done in Voyager
How things are done
Challenge 2 = In with the new
Managing process change
Software
Service
The LEAN approach
• As Is process review
Managing process change
• One integrated front-end interface
• One unified back-end system
System requirements
The LEAN approach
• As Is process review
• Critical To Quality (CTQs)
Managing process change
The LEAN approach
• As Is process review
• Critical To Quality (CTQs)
• Value vs waste
Managing process change
The LEAN approach
• As Is process review
• Critical To Quality (CTQs)
• Value vs waste
• Could Be process review
Managing process change
Managing people through change
Managing change workshops
• Managing my team through change
• Managing myself through change
Managing people through change
Staff-driven process change
• Staff trained as Business Change Champions
Managing people through change
Staff-driven process change
• Staff trained as Business Change Champions
• All staff invited to Process Review workshops
Managing people through change
Staff-driven process change
• Staff trained as Business Change Champions
• All staff invited to Process Review workshops
• Outcomes shared
Managing systems change @ LSE
It’s an ongoing process …
