Managing Socio-cultural Diversity
-
Upload
archishagarg -
Category
Documents
-
view
217 -
download
0
Transcript of Managing Socio-cultural Diversity
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 1/18
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 2/18
PROJECT OVERVIEWPROJECT OVERVIEW
BCFC Case
Meaning of Cultural Diversity Management
Workplace Diversity
Benefits
Challenges
Solutions
Global Cultural Dimensions
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 3/18
Bonita Community Family Center (BCFC) is a
community-based organization dedicated to
provide a variety of services to families living in
Bonita City. The Latino population has increased
considerably the last 10 years and the BCFC has
been integrating bilingual bicultural personnel
into the organization.BCFC.pptx
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 4/18
PREVAILING DIVERSITYPREVAILING DIVERSITY
According to a recent survey conducted by
the Families and Work Institute, 52 percentof Americans prefer to work with people like
themselves while only 34 percent would
rather be with colleagues who are ethnically
or culturally different.
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 5/18
WORKPLACE DIVERSITYWORKPLACE DIVERSITY
Workplace diversity refers to the variety of
differences between people in an organization.
Diversity encompasses race, gender, ethnic group,
age, personality, cognitive style, tenure,
organizational function, education, backgroundetc.
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 6/18
WHAT DO WE MEAN BY MANAGINGWHAT DO WE MEAN BY MANAGING
DIVERSITYDIVERSITY
A management system which incorporates thedifferences found in a multicultural workforce
in a manner which results in the highest level
of productivity for both the organization and
the individual.
IBM.pptx
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 7/18
BENEFITS OF WORKPLACE DIVERSITYBENEFITS OF WORKPLACE DIVERSITY
Increased adaptability
Variety of viewpoints
More effective execution
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 8/18
CHALLENGES OF DIVERSITY IN THECHALLENGES OF DIVERSITY IN THE
WORKPLACEWORKPLACE
Communication
Resistance to change
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 9/18
DEMONSTRATE THE FOLLOWINGDEMONSTRATE THE FOLLOWING
BEHAVIORSBEHAVIORS
Learn the professional aspirations of all team membersand support their efforts to achieve them.
Create opportunities for highly talented employees tobe exposed to leaders who may not otherwise interactwith them.
Create cross-functional teams
Delegate fairly
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 10/18
DEMONSTRATE THE FOLLOWINGDEMONSTRATE THE FOLLOWING
BEHAVIORSBEHAVIORS
Communicate and support
intolerance of inappropriate anddisrespectful behavior
Evaluate performance objectively
Consider individual needs when
enforcing company policies and
guidelines
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 11/18
SOLUTIONS TO CULTURALLYSOLUTIONS TO CULTURALLY--ROOTEDROOTED
CONFLICTSCONFLICTS
Ask Questions
Seeking Commonalities
Do not project your own cultureonto others
Talk privately with each of your
employees
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 12/18
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 13/18
HOFSTEDES CULTURAL DIMENSIONSHOFSTEDES CULTURAL DIMENSIONS
Uncertainty
Avoidance
Power
Distance
Masculinity Collectivism
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 14/18
BASIS VENEZUELA MEXICO
UncertaintyAvoidance
High Avoidance; seeksthorough information
before making any
decisions
Very High Avoidance;seeks thorough
information before making
any decisions and want to
clear everything upfront
Power Power; defers to authoritywith little resistance
High Power; defers toauthority with little or no
resistance
Masculinity High Masculine; men hold
authority
High Masculine; men hold
authority
Collectivism Highly Collectivistic; placevalue on group well being
and there is no place for
individuality
Collectivistic; place valueon group well being but
sometimes individuality do
creep in
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 15/18
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 16/18
Initiating Contact Offer polite self-introduction, goodwill statement
for reader, associates and friends
Using Titles Use of professional titles; avoid first names on
initial and early contacts
Showing Respect and
Knowledge of Culture
Use at least some of readers language; show
interest in readers country and company
Building Relationship
Develop personal rapport first; inquire about
family; communicate frequently; visit country or
offer to host
Handling Bad News Present news with high regard for readersfeelings and reputation
Maintaining Personal
Tone
Frequently use pronouns; express formal, yet
personal goodwill for family and associates
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 17/18
CONCLUSIONCONCLUSION
A diverse workforce is a reflection of a changing world
and marketplace. Diversity management benefitsassociates by creating a fair and safe environment
where everyone has access to opportunities and
challenges
8/9/2019 Managing Socio-cultural Diversity
http://slidepdf.com/reader/full/managing-socio-cultural-diversity 18/18