Advanced Financial Accounting 7e (Baker Lembre King).Chap011
Managing Project Teams - Anadolu Üniversitesi 405/icerik/Chap011 (1).pdf11–4 Conditions Favoring...
Transcript of Managing Project Teams - Anadolu Üniversitesi 405/icerik/Chap011 (1).pdf11–4 Conditions Favoring...
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Managing Project Teams
CHAPTER ELEVEN
Student Version
Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
McGraw-Hill/Irwin
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11–2
Where We Are Now
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11–3
High-Performing Teams
• Synergy Ø 1 + 1 + 1 = 10 (positive synergy) Ø 1 + 1 + 1 = 2 (negative synergy)
• Characteristics of High-performing Teams 1. Share a sense of common purpose 2. Make effective use of individual talents and expertise 3. Have balanced and shared roles 4. Maintain a problem solving focus 5. Accept differences of opinion and expression 6. Encourage risk taking and creativity 7. Sets high personal performance standards 8. Identify with the team
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11–4
Conditions Favoring Development of High Performance Project Teams
• Ten or fewer team members
• Voluntary team membership
• Continuous service on the team
• Full-time assignment to the team
• An organization culture of cooperation and trust
• Members report only to the project manager
• All relevant functional areas are represented on the team
• The project has a compelling objective
• Members are in speaking distance of each other
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11–5
Building High-Performance Project Teams
• Recruiting Project Members Ø Factors affecting recruiting
• Importance of the project • Management structure used to complete the project
Ø How to recruit? • Ask for volunteers
Ø Who to recruit? • Problem-solving ability • Availability • Technological expertise • Credibility • Political connections • Ambition, initiative, and energy
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11–6
Project Team Meetings
Conducting Project Meetings
Establishing Ground Rules
Planning Decisions
Tracking Decisions
Managing Change Decisions
Relationship Decisions
Managing Subsequent
Meetings
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11–7
Establishing a Team Identity
Effective Use of Meetings
Co-location of team members
Creation of project team name
Team rituals
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11–8
Managing Project Reward Systems
• Group Rewards Ø Who gets what as an individual reward?
Ø How to make the reward have lasting significance?
Ø How to recognize individual performance?
• Letters of commendation
• Public recognition for outstanding work
• Desirable job assignments
• Increased personal flexibility
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11–9
Orchestrating the Decision-Making Process
Problem Identification
Generating Alternatives
Reaching a Decision
Follow-up
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11–10
Managing Conflict within the Project Team
• Encouraging Functional Conflict Ø Encourage dissent by asking tough questions. Ø Bring in people with different points of view. Ø Designate someone to be a devil’s advocate. Ø Ask the team to consider an unthinkable alternative
• Managing Dysfunctional Conflict Ø Mediate the conflict. Ø Arbitrate the conflict. Ø Control the conflict. Ø Accept the conflict. Ø Eliminate the conflict.
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11–11
Rejuvenating the Project Team
• Informal Techniques Ø Institute new rituals. Ø Take an off-site break as a team from the project. Ø View an inspiration message or movie. Ø Have the project sponsor give a pep talk.
• Formal Techniques Ø Hold a team building session facilitated by an outsider
to clarify ownership issues affecting performance. Ø Engage in an outside activity that provides an intense
common experience to promote social development of the team.
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11–12
Managing Virtual Project Teams
• Challenges: Ø Developing trust
• Exchange of social information.
• Set clear roles for each team member.
Ø Developing effective patterns of communication. • Keep team members informed on
how the overall project is going.
• Don’t let team members vanish.
• Establish a code of conduct to avoid delays.
• Establish clear norms and protocols for surfacing assumptions and conflicts.
• Share the pain.
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11–13
Project Team Pitfalls
Groupthink Bureaucratic Bypass Syndrome
Team Spirit Becomes Team Infatuation Going Native
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11–14
Key Terms
Brainstorming Dysfunctional conflict Functional conflict Groupthink Nominal group technique (NGT) Positive synergy Project kickoff meeting Project vision Team building Team rituals Virtual project team
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11–15
Celebration Task Force Agenda
FIGURE C11.1