Jane Parfitt - Managing Assistance: Experiences from Christchurch: A Snapshot
Managing Experiences
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Transcript of Managing Experiences
![Page 1: Managing Experiences](https://reader035.fdocuments.in/reader035/viewer/2022070518/58e7b6671a28abbb4e8b5583/html5/thumbnails/1.jpg)
Managing Experiences: Utilizing User Experience Design (UX) as an Agile Methodology for
Teaching Project Management
Guiseppe GettoEast Carolina University
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What I’ll Cover
• The UX Process as Agile Teaching Methodology
• Strategies: Focus on the Problem, Not the Solution
• Teams: Building Cross-Functional Relationships
• Clients: Focusing on User Needs and Pain Points
• Deliverables: Reports, Personas, Infographics, and
Prototypes
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The UX Process as Agile Teaching Methodology
A process for producing (digital) communication deliverables• Preliminary research (why?)• Prototyping (what?)• Usability testing (how?)• Maintenance (when?)
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Strategies: Focus on the Problem, Not the Solution
“by breaking the job of crafting user experience down into its
component elements, we can better understand the problem as a
whole” - Garrett (2003)
– Who wants the deliverable created and why? If it’s a redesign, who
created the original and why?
– Understanding the use cases
– Understanding user requirements
– Comparative assessment: what else is out there that’s better?
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Teams: Building Cross-Functional Relationships
Giving students collaborative roles in small teams
• Project manager
• Prototyping specialist
• Usability specialist
• User researcher
• Information architect / content strategist
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Clients: Focusing on User Needs and Pain Points
Needs <> Pain Points
• Needs = “I can’t accomplish this core task
without this design element”
• Pain Points = “I really struggle with this design
element or task”
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Deliverables: Reports, Personas, Infographics, and Prototypes
http://semanticstudios.com/user_experience_d
eliverables
/
http://uxdesign.cc/ux-methods-deliverables
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Example Usability Report
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Example Persona
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Example Prototype
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Need More Info on UX?
This presentation > article for IJSKDhttp
://www.igi-global.com/journal/international-jou
rnal-sociotechnology-knowledge-development/
1108
Go to: http://guiseppegetto.com/
(I’ll link to this presentation there)