Managing Difficult Conversations
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Managing Difficult Conversations By: Barbara Nixon On: 11 th November 2014 @ 13:00 FREE WEBINAR Starting Soon
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These slides compliment a very popular webinar presented by Barbara Nixon of Synaptic Change. Barbara looks at why we have difficult conversations, what they may be about and delivers 5 great tips to help you. For more details about our webinars or to view the recordings, please visit http://shorebird-rpo.com/free-webinars
Transcript of Managing Difficult Conversations
Managing Difficult Conversations
By: Barbara Nixon
On: 11th November 2014 @ 13:00
FREE
WEBINAR
Starting
Soon
Having Difficult Conversations - Webinar
www.barbaranixon.co.uk
About Me
www.barbaranixon.co.uk
Management Development Coach and Trainer
Run a training company called Synaptic Change
Also work individually with managers to develop them through:
Webinars
E-learning Packages
Regular Blogs, hints and tips to share best practice
Coaching
For more information visit www.barbaranixon.co.uk
What is a Difficult Conversation?
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Giving someone negative feedback
Giving someone bad news about their job – potential
redundancy
Disciplinary / Grievance
Return to Work Interview
Why don’t you like them?
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Getting it wrong
Saying the wrong thing
Getting into trouble
Managing their emotions
Managing our own emotions
Tip #1 – Don’t put off the meeting
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Tip #2 – Prepare for the meeting
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What do you need to prepare?
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Room
Time and Date
The reason you’re having the meeting
Any evidence you might need
Any questions they may ask and potential responses
Questions you might want to ask
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Open Questions
What; Why; Where; How; Why
TED -
Tell Me
Explain to Me
Describe to Me
Tip #3 – Really Listen
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Tip #4 – Stay Calm
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Tip #5 – Adjourn the meeting
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Kickstart your 2015 Programme
www.barbaranixon.co.uk
Join me for a 6 month 1-1 Coaching Programme
- Each month receive a 60 minute focused session
on your goals; and development
Click here for more information and to book your no-
obligation call
Any questions
www.barbaranixon.co.uk
You can join me on:
Managing through the Winter Months
By: Joanne Vose
On: 19th November 2014 @ 13:00
FREE
WEBINAR
Book Now
Telephone: 0113 322 7240
Website: www.shorebird-rpo.com
Email: [email protected]
LinkedIn: http://linkd.in/1acZPdh
Twitter: https://twitter.com/ShorebirdRPO
Slideshare: http://slidesha.re/1h0ikOW
Thank you
