• ManagingClaimsofMegaProjects• CaseStudiesonMarineClaims• ClaimsPracticesWiththeEmergenceofVirtualHospitals• AssessmentofMedicalInjuriesforMotorVehicleClaims• FraudulentQuadriplegicClaimsCases

PanelDiscussion• MotorFraudDetectionandInvestigation• ManagingCostinLifeClaimsThroughGroupClaims

ExperienceandFraudPrevention

What do we have for you this year?In these volatile times, insurers are being severely tested in multiple areas from management of cost structures, to growth and compliance with stringent regulations and to claims management of types and values they have not before experienced. Simultaneously, digital technology and analytics can revolutionize how businesses run, and the competitiveness of those who fail to embrace them is increasingly under pressure. Harnessing new technology is crucial to solving these challenges but has historically proven hard. This time is no exception. Is technology, however, the only answer? Is talent and processes being correctly developed and enhanced, or are controls, rules and collaborations in place?

The magnitude of change requires not only significant innovation of business processes and operations but also talent development. Change requires a new mind-set and desire to re-engineer.

Progress is impossible without change; those who do not change their minds cannot change anything.

The MII International Claims Convention 2017 will discuss topical issues of the day and will look at new approaches to Claims Management. Not only will speakers share their experiences and expertise, the panel discussion and questions from the floor will also draw out new information and perspective.

WHO SHOULD ATTEND:• Claims Managers• Loss Adjusters• Underwriters & Reinsurers• Insurance Brokers• Regulators• Judges/Lawyers• Interested parties

SPEAKERS INCLUDE:

Dr Kamalanathan SappaniManaging Director, Eximus Medical Administration Solution sdn bhd

Stuart Pack, Managing Director, Medo Asia Sdn Bhd

PALANI AMMAL @ SHARON Owner of Messrs Palani Ammal & Co.

Christopher Foo,Partner - Corporate & Commercial, Raja, Darryl & Loh

Ganesan a/l Somasundram, Senior Case Manager, Ombudsman for Financial Services

Evert Ong, CEO, Cartrack Holdings

Mr. Thinesh Subramaniam, Regional Head of Auto Claims, Asia Pacific, Chubb Insurance Malaysia Berhad

BAE SYSTEMS

Stay tuned as more featured speakers will be announced soon!

PROGRAMME

Day1|12April2017

Day2|13April2017

8.00 am Registration and Refreshments

9.00 am Opening AddressY. Bhg. En Hashim Harun, Chairman of MII

9.20 am Keynote AddressMr. Antony Lee, PIAM Chairman

10.00 am Presentation 2:Mr. Ganesan a/l Somasundram, Senior Case Manager, Ombudsman for Financial Services

10.45 am Networking Tea Break

11.00 am Presentation 3:“Combating Insurance Claims Fraud through Big Data and Analytics”BAE

11.45 pm Presentation 4 :“Implications of Virtual Hospital Towards Claims Practices”Dr. Kamalanathan, Managing Director, Eximus Medical Administration Solutions Sdn Bhd

8.00 am Registration and Refreshments

Break Out: General Break Out: Life

9.00 am Presentation :“Auto Claims*”Mr. Thinesh Subramaniam, Regional Head of Auto Claims, Asia Pacific, Chubb Insurance Malaysia Berhad

Presentation :Fraudulent Quadriplegic(Lawyer)*

9.45 am Presentation :“Forensic Accounting to Detect Fraud”MDD*

Presentation :“Fraud Claims – Cases from the Dead Forensic Science*”

10.30 am Networking Tea Break

10.50 am Presentation :“Case Study: Marine – Sabah Shipyard Claims”(Lesson for Insurance Companies) Niru & Co, Singapore*

Presentation :“TPD”Mr. Khoong Huan Boon, Medical Portfolio Specialist, Operation Division, MCIS*

12.00 am Presentation :MIROS*

Presentation :“Assessing Medical Injury for Motor Vehicle Claims”TBA

12.45 pm Networking Lunch

2.00 pm Presentation :Mr. Manogaran SinnathambyMMIP*

Presentation :“Managing Group Claims Experience”Mr. Micheal Loone LUTCF, Medical & Life Insurance Group Advisor, e-MAS*

2.45 pm Presentation :“Innovation & Technological Advancement in Claims Services”Mark Lingafelter, QBE Regional Head*

Presentation :“Malpractice – Professional Negligence”Ms. P A Sharon, Messrs Palani Ammal & CO

3.30 pm Forum:Service Level Expectations and Innovation in Claims Services• MARIM*• Oliver Little• IFB

Forum:“Managing Claims Fraud & Group Claims Experience”• Mr. Micheal Loone LUTCF, Medical & Life Insurance Group Advisor, e-MAS

5.00 pm Networking Tea Break & End of Conference

12.30 pm Networking Lunch

2.00 pm Presentation 5:“The Importance of Independent Medical Opinions for Insurance Claims”Mr. Stuart Pack, MeDo Asia Sdn Bhd

2.45 pm Presentation 6 :“Insurance Claims Towards FSA”Mr. Christopher Foo, Lawyer

3.30 pm Presentation 7:“Vehicle Tracking and Fleet Management Solutions”Evert Ong, Cartrack Holdings

4.15 pm Networking Tea Break

4.30 pm Presentation 7:“Insurance Fraud Enforcement Department”Oliver Little*

5.30 pm End of Convention

Name (as per IC) IC No. (New)/Passport No Designation Email

Contact Person: Email Address:

Tel No : HP No : Fax No :

Company Name :

Company Stamp & Address :

PARTICIPANTDETAILS

Cash Payment

Enclosed is a Bankdraft / Money Order no. for RM___________ made payable to The Malaysian Insurance Institute.

Direct Bank In to MII account : 2-64160-00004670

RHB Bank Bhd. G129, Ground Floor, Bangsar Shopping Centre, 285 Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Malaysia.

Telegraphic Transfer in USD to MII account : 6-14165-00000321

RHB Bank Bhd. G129, Ground Floor, Bangsar Shopping Centre, 285 Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Malaysia.

Please charge RM ________________to my credit card. VISA MASTER

Card number :

Expiry date : ________________ Cardholder’s signature : ____________________________Note : 1. Price quoted inclusive of 6% GST2. Payment to be made payable to “The Malaysian Insurance Institute” 30 days before the commencement of the programme.3. Participants will not be registered for the programme until payment is received.4. We wish to inform that MII does not accept personal cheques.

PAYMENTOPTIONS(Please tick (√) method of payment)

REGISTRATION POLICY

Important NoticeIn regards toPersonalDataProtectionAct2010(“the Act”), pleased note that your personal data is used, stored, disclosed and processed by MII solely for the Purpose of registering training courses and/or in connection to other MII products or services. Your personal information may also be disclosed or transferred to relevant third party i.e to the industry related associations, industry related companies, government agencies and any of their respective agents. Any inquiries or complaints with respect to your personal information may also be channeled to MII by submitting such request to MII via post, email (customercare@mii.org.my) or facsimile (03-2093 9287). ............................ Applicant’s declarationI am deemed to have consented to MII to use, store, disclose and process my personal data for the Purpose mentioned above and agree to comply with and be subject to the jurisdiction of all rules and regulation of MII concerning the training courses. Applicant’s Signature :_______________________________________ Date :_______________________________________

• CompletedregistrationformtogetherwithpaymenttoreachMIIatleast5workingdaysbeforethecoursedate.• Reservationcanbemadebyemailorfax.MIIpracticesanoncreditpolicy.Assuch,allcompaniesandindividualsarerequiredtomakepaymentbeforethecommencementofthe

course. But confirmation for places is subject to availability of seat.• MIIreservestherighttoreschedule,changethetrainer,modifythecoursecontentorcancelthecourseduetounforeseencircumstanceswithoutpriornotice.• Contactpersonorparticipantswillbenotifiedthroughtheemail,faxorphoneonthestatusofthecourse.• Anycancellation(s)receivedwithin5workingdaysbeforecommencementdateofthecourseisnotallowedandanadministrationfeeofRM200willbechargedforeachparticipant.

However, replacement of participant(s) is accepted.

DECLARATION

FeesinRM(perpaxbasis) FeesinUSD(perpaxbasis)

Earlybirds(10March2017) 1-2 pax 3-5 pax 1-2 pax 3-5 pax

Member 2100 1800 510 440

NonMember 2300 2000 560 490

Fullrates(11March2017onwards) 1-2 pax 3-5 pax 1-2 pax 3-5 pax

Member 2500 2200 610 540

NonMember 2700 2400 660 590

EnquiriesFor further information kindly contact: The Malaysian Insurance Institute (35445-H)

No 5, Jalan Sri Semantan Satu, 50490 Damansara Heights, Kuala Lumpurwww.insurance.com.my or contact: 03-2087 8882, Hazrina (ext. 334), Mazrul (ext. 315) email to corp.comms@mii.org.my | sales@mii.org.my