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Transcript of Managing Changes - Airtel
8/3/2019 Managing Changes - Airtel
http://slidepdf.com/reader/full/managing-changes-airtel 1/34
Managing Change
Rajiv SehgalHead – Value Added Services
Airtel Enterprise Services
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Enterprise Services
Carriers Corporates
Estimated Fixed vs. Mobile Voice SplitWorld-Wide
m i n u t e s ,
b i l l i o n
2007 e
Source: Nokia 0
1 000
2 000
3 000
4 000
5 000
19921993199419951996199719981999 2000 20022001
6 000
7 000
8 000
9 000
2003
Mobile traffic
Fixed traffic
50/50 split
in 2007
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Enterprise Services Carriers Corporates
Enterprise Mobility Evolution From Mobile Voice to Full Mobilization
ApplicationExtensions
BusinessCapability
Enablement
I n c r e a
s i n g C a p
a b i l i t y
MobileOffice
Enablement
Mobile Voice
Mobile Collaboration
Mobile Email
Mobile IntranetAccess
MobileCorporate
Data Access
Fixed linereplacement, 3G,
Voice over IP overWLAN
Rich call,attachments,
pushfunctionality,
business &personal
Business forms,rich
documentviewing,
single sign on
Business datapush,
database querytools,
report viewing
Mobile BusinessApplications
Business forms,data
push, querytools,
work flow mgmt
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Enterprise Services Carriers Corporates
Customer Adoption
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Enterprise Services Carriers Corporates
Enterprise Wireless Email Market
Source : An Industry Analyst report by THE RADICATI GROUP INC
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Enterprise Services Carriers Corporates
Wireless Email Demographic by JobFunction
22
22
2
22
22
22
2
2
2
2
22
2
2
22
2
22
2
2
22
2
2
22
22
22
22
22
22
22
2222 2222 2222 2222 2222
Executives Upper-Middle Mgt
Mobile Sales force Customer/Client Service
Others
Source : An Industry Analyst report by THE RADICATI GROUP INC
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Enterprise Services Carriers Corporates
Trends Affecting Mobility in theEnterprise
• Enterprises are implementing mobile solutions to realizebenefits in terms of enhancing productivity
• Depending on region, spending on mobile projects will growup to 20% by mid-2008.
• Voice continues to be an important application
• Enterprises view email as a key application to mobilize in theshort term
• Security remains top 3 CIO priority
•Investment approach remains conservative and careful
Drive mobile productivity
Leverage current infrastructure
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Changing solutions
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Enterprise Services Carriers Corporates
Mobile data
• BlackBerry is the leading wireless push mail solution
• Keeps mobile professionals connected to people, dataand resources that drive their day
• Proven platform
- Secure
- Access to full suite of business applications
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Enterprise Services Carriers Corporates
Wide customer options
BlackBerry 7730
BlackBerry 7230
BlackBerry 6230
BlackBerry 8700g
BlackBerry 7290
BlackBerry 7100g
BlackBerry 7130g
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Enterprise Services Carriers Corporates
Devices are getting converged
• Thinner than a Razr, Shorter than a Slvr andlighter than both (only 89 grams)
• Fastest processor (312Mhz Intel StrongArm)
• Most Innovative user interface
• Smallest QWERTY keyboard…SureType
• Brighter, higher resolution new generationdisplay
• Mega Pixel camera, SD memory, multimediaand speaker phone
and it’s a BlackBerry !!
ID subject to change
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Enterprise Services Carriers Corporates
Typical Push Mail Architecture
Workstations
Mail Server
Application
Servers
BES
End-to-end encryption and push/pull capability
for ALL data
Handheld
Base
Station
Firewall
BlackBerry
Infrastructure
Internet
With MDS
H t t p
( s )
HTTP(S) access
to application
servers
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Enterprise Services Carriers Corporates
Security
• End-to-end Triple DES or AES encryption between handheld
and BES
• Encryption keys can be changed regularly
• Handheld password
• Disable PIN-to-PIN
• Wipe handheld remotely
• No storage of data
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Enterprise Services Carriers Corporates
• Push Email
• Web user interface
• Blackberry email address
• Integration of upto 10 email accounts
• Mail Box limit of 25 MB.
Internet Services – personal push mail
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Enterprise Services Carriers Corporates
Device agnostic options
Nokia 9500 Communicator Nokia 9300 & i smartphone
Sony Ericsson P 910i Sony Ericsson M 600i Sony Ericsson P 990i
Nokia E 61
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Enterprise Services Carriers Corporates
Return On InvestmentReturn On Investment
Ipsos-Reid Blackberry ROI Study
• Immediacy
- Proactive push of information to mobile professional.
• Productivity
- Users gained an average of 54 Minutes a day.
• Direct Savings- Reduced cost of field computing infrastructure- VPN,
remote access, laptop support…
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Enterprise Services Carriers Corporates
Benefits For Mobile ProfessionalsBenefits For Mobile Professionals
• Save Time
- No more dialling-in to check time sensitive information at the end of the day
- Deal with your business when and where it’s convenient for you
• Enhance Productivity
- Stay on top of the information that drives your day andcommunicate effectively when you’re on the go
- Quickly share information via email, phone or SMS
• Improve Responsiveness
- Immediately respond to important messages or events
- Convey information quickly and discreetly
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Enterprise Services Carriers Corporates
Windows Mobile
• The Microsoft experience
- Familiar Start Windows screen…NO learning curve
- Integration with Microsoft Office, solutions
• Provides customer choice
- Variety of Form factors- Availability on a variety of devices, presently through
HP and I-mate in India.
• Supports Line of Business Applications
- Horizontal Solutions - SFA, CRM
- Vertical Applications ( Healthcare, Hospitality, Retail)
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Enterprise Services Carriers Corporates
Microsoft Architecture
Microsoft SolutionMicrosoft Solution
MicrosoftMicrosoftExchangeExchangeServersServers
CorporateCorporate
Application ServersApplication Servers
CorporateCorporate
FirewallFirewall
InternetInternet
WirelessWireless
NetworksNetworks ManyManyDevicesDevices
No New Infrastructure Required
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Enterprise Services Carriers Corporates
I-Mate JASJARI-Mate SmartFlip
I-Mate JAMin
-mate models
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Enterprise Services Carriers Corporates
HP iPAQ rw6828 HP iPAQ hw6960HP iPAQ rw6818
HP models
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Beyond Email…….
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Enterprise Services Carriers Corporates
Why extend applicationswirelessly?
Field Staff fills out a form that
updates backend systems in
real-time
Jobs pushed out to field
technicians. They update forms
that used to be paper based
Business Manager has access
to reports in existing BI systemManager Approves existing workflow
process from their device
Sales Executives has real time access to
existing CRM
IT staff manage their AD &
manages tickets on the fly
Access to stock live market
data
Boost productivity, improve efficiency, lower costs &
have access to information regardless of time or location.
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Enterprise Services Carriers Corporates
Applications beyond Email….
• Business & Professional /Productivity tools
• Entertainment
• Personalize Applications
• Instant Messengers• Enterprise Applications
Business & Professional / Productivity
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Enterprise Services Carriers Corporates
Business & Professional / Productivitytools
•Get ahead of the competition with great softwareapplications that are useful for your business.
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Enterprise Services Carriers Corporates
Entertainment
•Looking for a little diversion to keep you amused andentertained during dull times or long flights? Check outsome of the entertainment applications that will keep yourthumbs busy and your mind occupied.
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Enterprise Services Carriers Corporates
Personalize Applications
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Enterprise Services Carriers Corporates
Instant Messenger
• Popular messengers like :- Yahoo Chat
- Google Talk
- Etc
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Enterprise Services Carriers Corporates
Enterprise Applications
•Sales force & Field service automation
•Network & systems management
• Integration with SAP
•Out of the box applications
•Application development
Beyond Email Mobilize Your Field Service
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Enterprise Services Carriers Corporates
Mobile Sales Force and Field Service Automation• Key Features and Opportunities:
- Remote Account Management and Order Entry
- Alert-Based Opportunity and Job Management
- Real-Time Reporting (Opportunities, Dashboards)
- Data Capture
Beyond Email - Mobilize Your Field Serviceand Sales Force
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Enterprise Services Carriers Corporates
A seamless integration with SAP.
Integrates with SAP
‘OUT OF THE BOX’3rd party
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Enterprise Services Carriers Corporates
OUT OF THE BOX 3 partyapplications
•Inbuilt Camera•Inbuilt Touch Screen•Inbuilt GPS•Inbuilt Barcode Scanner
Present PowerPoint off your BlackBerry!
•Plug-and-present simplicity•Displays slide attributes including animation and transition effects•Uses BlackBerry handheld as a remote control•Shows multiple live display modes on BlackBerry handheld
Send it to a Bluetooth Printer!•Print emails, calendar entries, memos, tasks, contacts•Print email attachments in original format•Send to a Fax•Print-To-Screen
Links to some 3rd party
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Enterprise Services Carriers Corporates
Links to some 3 partyapplications
• Blue Tooth Printer www.ipcprint.com• Create/Edit MS office
www.dynoplex.com
• Administer computer remotelywww.idokorro.com
• Make PowerPoint presentationswww.impatica.com
• SFA solutions www.salesforce.com
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Enterprise Services
Thank you Thank you
[email protected]@airtel.in