Managing Change
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Managing Change Doug Henry Director
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Managing Change. Doug Henry Director. Presentation Overview. Change Managing Change Change Opportunities Here & Abroad A Bit About Us…TCi. Change. What is it? “to make something different from what it is or from what it would be, had we left it alone …” Why are we often afraid of it?. - PowerPoint PPT Presentation
Transcript of Managing Change
Managing Change
Doug HenryDirector
Presentation Overview
Change
Managing Change
Change Opportunities Here & Abroad
A Bit About Us…TCi
Change
What is it?“to make something different from what it is or from what
it would be, had we left it alone…”
Why are we often afraid of it?
Change
Change
What is it?“to make something different from what it is or from what
it would be, had we left it alone…”
Why are we often afraid of it?“organisational change is unavoidable and often
unpredictable if not uncomfortable…”
How do we manage it?• What’s your strategy for managing change?
NOTE: only 1/3 of changes that go on within an organisation actually succeed.
Built a case for change?
Getting a change up & running?
Sustaining commitment to change over the long-term?
Spotting resistance & having actions to get things back on track?
Key Questions to Ask
Resistance to Change
Don’t react to resistance with surprise
Expect it & plan for it
Be patient with individuals
Proactive resistance management is an important part of successful change management plans.
Models
IDEAL• Initiating
• Diagnosing
• Enabling
• Acting
• Learning
Models
ADKAR• Awareness
…of the need to change
• Desire…to participate and support the change
• Knowledge…of how to change (and what the change looks like)
• Ability…to implement the change on a day-to-day basis
• Reinforcement…to keep the change in place
ADKAR
‘Business’ Dimension• Identification of business need or opportunity
• Definition of project
• Business solution design
• New processes & systems development
• Solution implementation
Identification
Definition
Design
Development
Implementation
‘People’ Dimension• Awareness
• Desire
• Knowledge
• Ability
• Reinforcement
Aw
are
ne
ss
De
sire
Kn
ow
led
ge
Ab
ility
Re
info
rce
me
nt
?Coming to an organisation near you…
CHANGE
Who Are We?
TCi Software Solutions• Solutions for coding, costing & billing based on
ICD-10-AM & AR-DRG
• Casemix Costing
• DocPay
• DRG Manager
• OptiCoder
Who Are We?
TCi Professional Services• Consultancies
– Costing
– ICD-10-AM & AR-DRG Implementation
– Change Management
• Project/Program Management
• Facilitation of Education & Training in emerging markets
Summary
Change
Change Management
Change Here & Abroad
A Bit About TCi
www.tchealth.com.au
![Leading and Managing Change [Change Management]](https://static.fdocuments.in/doc/165x107/548cc28cb4795976498b4569/leading-and-managing-change-change-management.jpg)
