Managers roles and skills
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MANAGER
A Manager is responsible for planning and directing the work of group of individuals, monitoring their performance and taking corrective action when necessary for the accomplishment of organizational goals and objectives
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MANAGERWho Are Managers?
Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals
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Types of ManagersFirst-line Managers
Are at the lowest level of management and manage the work of nonmanagerial employees
Middle ManagersManage the work of first-line managers
Top ManagersAre responsible for making organization-wide
decisions and establishing plans and goals that affect the entire organization
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Exhibit 1.1 Managerial Levels
TopManagers
Middle Managers
First-Line Managers
Nonmanagerial Employees
TopManagers
Middle Managers
First-Line Managers
Nonmanagerial Employees
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Organization
A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.
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Managerial Concerns
Efficiency “Doing things right”
Getting the most output for the least input
Effectiveness “Doing the right things”
Attaining organizational goals
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Managerial Activities
•Make decisions
• Allocate resources
• Direct activities of others to attain goals
Managerial Activities
•Make decisions
• Allocate resources
• Direct activities of others to attain goals
Managers (or administrators)
Individuals who achieve goals through other people.
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ROLES OF A MANAGER Mintzberg’s Management Roles Approach
Interpersonal roles Figurehead, leader, liaison
Informational roles Monitor, disseminator, spokesperson
Decisional roles Entrepreneur, disturbance handler, resource
allocator, negotiator
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Skills ApproachTechnical skillsHuman skillsConceptual skills
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Technical skillsThe ability to apply specialized knowledge or expertise.
Human skillsThe ability to work with, understand, and motivate other people, both individually and in groups.
Conceptual SkillsThe mental ability to analyze and diagnose complex situations.
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Exhibit 1.4 Skills Needed at Different Management Levels
TopManagers
MiddleManagers
Lower-levelManagers
Importance
ConceptualSkills
HumanSkills
TechnicalSkills
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Challenges for ManagersCultural diversity: With organizations becoming global
the managers have people from different socio-cultural backgrounds. Managing these diverse groups with uniform set of practices and approach is a significant challenge.
Social responsiveness: Society expects businesses to display an active responsiveness towards them by demonstrating a socially responsible behaviour.
Ethical and moral obligations: There is a great expectation of stakeholders of business that the managers should display ethically correct behaviour.