Managers and Cultural Diversity. “Copyright and Terms of Service Copyright © Texas Education...

Managers and Cultural Diversity

“Copyright and Terms of Service

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Copyright © Texas Education Agency, 2014. All rights reserved.

Purpose of Assignment:

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SWBAT (Student Will Be Able To)

• Suggest ways for managers to understand and deal with cultural diversity.


Warm Up: Job in JapanYou work for a rapidly growing company that has decided to expand in Japan. You accept a position there for a year to train new employees. What adjustments and preparations would you need to make to live and work successfully in this new environment?

Work with your table partner to create a list of at least five adjustments/preparations you would have to make.

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Cultural Diversity

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YOU

Age

Gender

Ethnicity

Socio

economics

Interests

Religion

Debate and Discuss: Company Picnic 6

A U.S.- based international company decided it would be require a traditional company picnic at each of its sites worldwide, since the event was popular with the employees at the U.S. headquarters. The first overseas company picnic was held near location of the Madrid operations. The U.S. picnic motivated people and built teamwork. However, the Spanish version did not go over very well with the employees. The local workers, Spaniards, were unaccustomed to socializing with higher-ranking employees, like managers. They also felt awkward being served by their supervisors— many of whom were from the U.S. The Madrid employees perceived their class and socialization standards were being violated. They were fed food like barbeque that was unfamiliar to many of them. Games like baseball that they were not familiar with were played. At the end of the picnic, these employees did not feel motivated, but instead offended and alienated from the company.

For each statement, agree or disagree and back up your opinion with at least one support from the scenario.

Agree or Disagree: Support #1- Support #2-

Copyright © Texas Education Agency, 2014. All rights reserved

Autocratic Management Style

• Centralize power and tell employees what to do

• Takes full authority and assumes full responsibility

• Pros: • Rewards are distributed

to those who comply

• Cons: • Rules with a heavy hand• Employees can feel

uninformed and insecure

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Participative Management Style

• Decentralize power and share it with employees

• Manager and employees work together to achieve goals

• Pros: • Employees feel informed• Employees are

encouraged to share ideas and suggestions

• Cons: • Group decisions can

take longer

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Free-Rein Management Style

• Managers avoid the use of power

• Employees learn on their own and provide their own motivation.

• Pros: • Employees establish

their own goals• Employees are self-

disciplined and self-motivated

• Cons: • Can lead to chaos in

many situations

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MANAGEMENT OF CULTURAL DIFFERENCES

Management Style-

Support with two reasons-

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Scenario 1: You are an Operations Manager at a distribution center, and you manage a team of natives from Venezuela who are not accustomed to playing a role in the decision making process. You need to have a large order put together and shipped within two days.



Management Style-


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Scenario 2: You are a Sales Manager for a diverse U.S. team working on an action plan to meet quarterly sales goals. Group members are accustomed to collaboration and want to share their ideas.



Management Style-


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Scenario 3: You are a Film Manager for a small film company and responsible for three teams who are all working in different countries at the same time. The teams are responsible for taking the script and creating the movie on their own.



Management Style-


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Scenario 4: You are the Logistics Manager of an international workforce drawn from 18 countries and four continents. Every employee is highly competent in his or her specialty. You have learned to rely on their judgments and have not had to dictate solutions very often. You prefer collaboration when making decisions; however, you need them made in a timely manner.


REFLECTION QUESTIONS:

Answer in complete sentences and provide specific examples for full credit.

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1. How can managers increase their sensitivity to cultural differences among their employees?

2. How can a manager use all of the management styles to create a productive work environment.

Managers and Cultural Diversity. “Copyright and Terms of Service Copyright © Texas Education...

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