UNIT -3

MANAGERIAL MOTIVATION

DEFINITION Factor which encourage persons to give their best performance

and help in reaching enterprise goals Inner state of mind that energizes, activates and directs our

behavior towards goals.Motivation refers to the degree of readiness of an individual to

pursue some designated goalMotivation is a psychological phenomena which is generated

within an individual. It is the willingness to exert(use) toward the

accomplishment of goal or need According to S.P.Robbins, “Motivation is the willingness to exert

high level of effort toward organisational goals, conditioned by the

effort and inability to satisfy some individual need” According to Dalton.E.McFarland, “Motivation refers to the

way in which urges,drives,desires,aspirations,strivings or needs direct control or explain the behaviour of human being”

FEATURES OF MOTIVATION 1)Psychological aspect Motivation is a psychological aspect of management. It is the internal

feeling which arises from the need and desires of a person. Motivation generates from within an individual. It starts and keeps individual at work

2) Goals directed Motivation generates goals-directed behavior. Feeling of need by the

persons causes him to behave in such a way that he/she tries to satisfy himself. Human needs influence behaviroues to achieve desired goals.

3) Continuous process Motivation is a continuous process. Where a particular need is satisfaction,

a new needs is seen. It is the result of an interaction between human needs and the incentives offer to satisfy them.

4) complex phenomenon: Motivation being an internal feeling cannot be observed directly. Since

motives themselves are dynamic, it further adds to complexity. 5)Influenced by Social and Cultural norms: Social and cultural values,customs and attributes play an important role

in motivation. If society attaches respect, recognition and acceptance to a job or organisation the individual is motivated to that job or organisation

FEATURES OF MOTIVATION 6)Dynamic and situational: The motives,behaviour and goals all are dynamic in nature.

What drive a person today may not drive him tomorrow. His needs, drives, expectation, value judgment remain changing and hence the process of motivation is highly dynamic. Motivation is also situational. In a set of organizational climate, structure, physical facilities and nature of work, one may be highly motivated, but may change in them may have an adverse effect on his motivation.

PROCESS OF MOTIVATION 1) Motive: A motive is something that drives a person to perform an

action. It is anything that arouses one to behave or act. Action originates from motives. Motives are connected to the cognitive process of a person, and influence his behaviour in one or more ways. Motives are either needs or wants that create a state of imbalance, whether physiologically or psychologically, within an individual.

Basically, there are three kinds of motives: biological, stimulus and social. Biological motives are mostly comprised of needs, such as hunger, thirst, pain, air (need for respiration), sex and maternal needs. On the other hand, stimulus motives include curiosity, exploration, sensory stimulation and the like. Social motives are power, affiliation, belongingness, achievement and other social needs and wants. Many psychologists also categorize motives into two major categories: primary and secondary motives. Primary motives are also known as biological drives, while secondary motives are also called psychosocial motives and are an umbrella group for stimulus and social drives.

PROCESS OF MOTIVATION 2) Behavior Behavior is the action that results from a person’s motives. Behavior

can also be viewed as a series of activities a person does in order to achieve a goal. Human behaviour can be classified as common or unusual. For instance, it is common for a person to eat when he feels hungry, and it would be unusual for him to go on fasting when he feels hunger.

3)Goals: If motives are the drives and behavior is the means, then goals are

the ends. The achievement of a goal through a behaviour tends to satisfy the motive. Goals can be inward, such as self-improvement, and/or outward, as in higher position, greater power or a better salary. Some of the factors that influence in setting goals are the cultural norms and values he gains while growing up. Other factors are the biological and inherited capabilities he has. His learning influences, personal experience as well as mobility in his social and physical environment affect what one’s goals are.

MOTIVATION THEORIES:

1)McGregor’s Theory X and Theory Y: McGregor states that people inside the organization can be managed in

two ways. The first is basically negative, which falls under the category X and the other is basically positive,which falls under the category Y. After viewing the way in which the manager dealt with employees, McGregor concluded that a manager’s view of the nature of human beings is based on a certain grouping of assumptions and that he or she tends to mold his or her behavior towards subordinates according to these assumptions

Under the assumptions of theory X : Employees inherently do not like work and whenever possible, will

attempt to avoid it.Because employees dislike work, they have to be forced, coerced or

threatened with punishment to achieve goals.Employees avoid responsibilities and do not work fill formal directions

are issued.Most workers place a greater importance on security over all other

factors and display little ambition. In contrast under the assumptions of theory Y :Physical and mental effort at work is as natural as rest or play.

MOTIVATION THEORIES:

People do exercise self-control and self-direction and if they are committed to those goals.

Average human beings are willing to take responsibility and exercise imagination, ingenuity and creativity in solving the problems of the organization.

That the way the things are organized, the average human being’s brainpower is only partly used.

On analysis of the assumptions it can be detected that theory X assumes that lower-order needs dominate individuals and theory Y assumes that higher-order needs dominate individuals. An organization that is run on Theory X lines tends to be authoritarian in nature, the word “authoritarian” suggests such ideas as the “power to enforce obedience” and the “right to command.”

In contrast Theory Y organizations can be described as “participative”, where the aims of the organization and of the individuals in it are integrated; individuals can achieve their own goals best by directing their efforts towards the success of the organization

••

MOTIVATION THEORIES:

b) Abraham Maslow’s “Need Hierarchy Theory”: One of the most widely mentioned theories of motivation is the

hierarchy of needs theory put forth by psychologist Abraham Maslow. Maslow saw human needs in the form of a hierarchy, ascending from the lowest to the highest, and he concluded that when one set of needs is satisfied, this kind of need ceases to be a motivator.

As per his theory these needs are: (i) Physiological needs: These are important needs for sustaining the human life. Food,

water, warmth, shelter, sleep,medicine and education are the basic physiological needs which fall in the primary list of need satisfaction. Maslow was of an opinion that until these needs were satisfied to a degree to maintain life, no other motivating factors can work.

(ii) Security or Safety needs: These are the needs to be free of physical danger and of the fear

of losing a job, property, food or shelter. It also includes protection against any emotional harm.

••

MOTIVATION THEORIES:

iii) Social needs: Since people are social beings, they need to belong and be

accepted by others. People try to satisfy their need for affection, acceptance and friendship.

(iv) Esteem needs: According to Maslow, once people begin to satisfy their need to

belong, they tend to want to be held in esteem both by themselves and by others. This kind of need produces such satisfaction as power, prestige status and self-confidence. It includes both internal esteem factors like self- respect, autonomy and achievements and external esteem factors such as states, recognition and attention.

(v) Need for self-actualization: Maslow regards this as the highest need in his hierarchy. It is the

drive to become what one is capable of becoming; it includes growth, achieving one’s potential and self-fulfillment. It is to maximize one’s potential and to accomplish something.

••

MOTIVATION THEORIES:

MOTIVATION THEORIES:

All of the needs are structured into a hierarchy and only once a lower level of need has been fully met, would a worker be motivated by the opportunity of having the next need up in the hierarchy satisfied. For example a person who is dying of hunger will be motivated to achieve a basic wage in order to buy food before worrying about having a secure job contract or the respect of others.

A business should therefore offer different incentives to workers in order to help them fulfill each need in turn and progress up the hierarchy. Managers should also recognize that workers are not all motivated in the same way and do not all move up the hierarchy at the same pace. They may therefore have to offer a slightly different set of incentives from worker to worker

c) Frederick Herzberg’s motivation-hygiene theory: Frederick has tried to modify Maslow’s need Hierarchy theory. His

theory is also known as two-factor theory or Hygiene theory. He stated that there are certain satisfiers and dissatisfiers for employees at work. Intrinsic factors are related to job satisfaction, while extrinsic factors are associated with dissatisfaction. He devised his theory on the question: “What do people want from their jobs?”

••

MOTIVATION THEORIES:

••

He asked people to describe in detail, such situations when they felt exceptionally good or exceptionally bad. From the responses that he received, he concluded that opposite of satisfaction is not dissatisfaction. Removing dissatisfying characteristics from a job does not necessarily make the job satisfying. He states that presence of certain factors in the organization is natural and the presence of the same does not lead to motivation. However, their non-presence leads to de-motivation. In similar manner there are certain factors, the absence of which causes no dissatisfaction, but their presence has motivational impact.Examples of Hygiene factors are:Security, status, relationship with subordinates, personal life, salary, work conditions,relationship with supervisor and company policy and administration.Examples of Motivational factors are:Growth prospectus job advancement, responsibility, challenges, recognition and achievements.

MOTIVATION THEORIES:

4) VROOM’S EXPECTANCY THEORY: The most widely accepted explanations of motivation have been

propounded by Victor Vroom. His theory is commonly known as expectancy theory. The theory argues that the strength of a tendency to act in a specific way depends on the strength of an expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual to make this simple, expectancy theory says that an employee can be motivated to perform better when there is a belief that the better performance will lead to good Performance appraisal and that this shall result into realization of personal goal in form of some reward.

Therefore an employee is: Motivation = Valence x Expectancy. The theory focuses on three things:Efforts and performance relationshipPerformance and reward relationshipRewards and personal goal relationship

••

E.R.G. Theory (Cont.)

Physiological

Safety

Belongingnessand love

Esteem

Self-actualization

Relationship ofMaslow’s hierarchy

to E.R.G. Theory.

Maslowhierarchy

E.R.G.Theory

Relatedness needs

Existence needs

Growth needs

MOTIVATION THEORIES:

Alderfer has tried to rebuild the hierarchy of needs of Maslow into another model named ERG i.e. Existence – Relatedness – Growth. According to him there are 3 groups of core needs as mentioned above.

The existence group is concerned mainly with providing basic material existence.

The second group is the individuals need to maintain interpersonal relationship with other members in the group.

The final group is the intrinsic desire to grow and develop personally.

The major conclusions of this theory are : In an individual, more than one need may be operative at the

same time. If a higher need goes unsatisfied than the desire to satisfy a lower

need intensifies. It also contains the frustration-regression dimension.

••

MOTIVATION THEORIES:

5) McClelland’s Theory of Needs: David McClelland has developed a theory on three

types of motivating needs :(i) Need for Power(ii) Need for Affiliation(iii) Need for Achievement i) Need for Power: People in high need for power are inclined

towards influence and control. They like to be at the center and are good orators. They are demanding in nature, forceful in manners and ambitious in life. They can be motivated to perform if they are given key positions or power positions.

••

MOTIVATION THEORIES:

(ii) Need for Affiliation people who are social in nature. They try to affiliate

themselves with individuals and groups. They are driven by love and faith. They like to build a friendly environment around themselves. Social recognition and affiliation with others provides them motivation.

(iii) Need for Achievement People are driven by the challenge of success and the fear

of failure. Their need for achievement is moderate and they set for themselves moderately difficult tasks. They are analytical in nature and take calculated risks. Such people are motivated to perform when they see at least some chances of success.

McClelland observed that with the advancement in hierarchy the need for power and achievement increased rather than Affiliation. He also observed that people who were at the top, later ceased to be motivated by this drives.

••

APPLICATION OF MOTIVATION THEORIES:

1) Rewards: The use of reward system within an organisation’s management

practices makes use of the principles found in expectancy theory and reinforcement theory. Expectancy theory examines how employees perceive the relationship between the efforts they exert and the expected reward for reaching a goal. The higher level of expectation, the more motivated an employee becomes. Reinforcement theory uses incentives, such as promotion or pay raises, as a way to reinforce good job performance. Reinforcement theory also uses negative reinforcements to discourage poor job performance as well as inappropriate behaviour, such as negative attitude.

2) Job Design: Job design has a crucial impact on organisation and employee

objectives. From the organisation’s perspective, the way tasks and responsibilities are grouped can affect productivity and costs. Jobs that are not satisfying are too much demanding are difficult to fill. Boring jobs may experience higher turnover. For an employee motivation and job satisfaction are affected by the match between job factor and personal needs. A thoughtful job design, therefore can help both the organisation and its employees to achieve their

••

APPLICATION OF MOTIVATION THEORIES:

objectives. Poorly designed jobs on the other hand may lead to less productivity, employee turnover, absenteeism ,complaints etc. It was Herzberg who conceived job design as an important instrument to motivate employees, which was now used all over the world

c) Employee Involvement Programmes: It is a participative process that uses the entire capacity of

employees and is designed to encourage increased commitment to the organization success. The underlying logic is that by involving workers in those decisions that affect them and by increasing their autonomy and control over their work,lives,employees will become more motivated, more committed to the organisation, more productive and more satisfied with their job. Various forms of employee involvement programmes are participative management, ownership plans , quality circles etc

Employee involvement draws a number of theories. For Eg: Theory y is consistent with participative management. Theory X aligns with the autocratic style of managing people.

In terms of two factor theory, employee involvement programmes could provide employees with intrinsic motivation by increasing opportunities

••

APPLICATION OF MOTIVATION THEORIES:

for growth, responsibility and involvement in the work itself. Similarly, the opportunity to make and implement decision and then seeing them work out can satisfy the employee’s needs for responsibility, achievement, recognition, growth and enhance self esteem. So employee involvement is compatible with ERG theory and efforts to stimulate the achievement of need.

d) Management by Objective: is a personnel management technique where managers and employees work

together to set, record and monitor goals for a specific period of time. The core aim of MBO is the alignment of company goals and subordinate objectives properly, so everyone in the organisation work towards achieving the same organizational goals. In order to identify the organizational goals, the upper management follows techniques such as GQM(Goal,Questions,Metrics)

e) Employee Recognition programmes: According to Herzberg, recognition is an important motivator and satisfier.

Recognizing an employee in front of the peers can motivate the employee to do a good job, Employee recognition programmes formally accept that the employees had done an excellent job. Some organisation also put out a write up about the employee’s achievement in the newsletter or notice boards. Organisation also try to identify an employee as the “employee of the week” or “employee of the month”. Such programmes motive employees. Eg: Wipro has an employee recognition programme called “encore” It is to recognize employee excellence. “The Wipro Hall of Fame” lists employees who have superlative performance. It also lists the teams with superlative performance.

••