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MANAGERIAL EFFECTIVENESS

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MANAGERIAL EFFECTIVENESS

A CONCEPTUAL FRAMEWORK

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Effective & successful managersSuccessful managers – defined

operationally in terms of the speed of their performance within the organisation

Effective managers – defined in terms of the quantity & quality of standards of performance & the satisfaction & commitment of subordinates

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The golden rule management philosophy

Trust people fairly but according to meritMake others feel importantMotivate people by praiseEncourage feedbackSandwich every bit of criticism between two

layers of heavy praiseHave an open-door philosophyHelp other people get what they wantNever hide behind policy or pomposity

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The effective management of people

Figure 7.5

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Old Manager Thinks of self as manager or boss

Follows chain of command

Works within a set organizational structure

New Manager

Thinks of self as sponsor, team leader, or internal consultant

Deals with anyone necessary to get job done

Changes organizational structure in response to market change

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Old Manager Makes most

decisions alone

Hoards information

Tries to master one major discipline

Demands long hours

New Manager

Invites others to join in decision making

Shares information

Tries to master broad array of disciplines

Demands results

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Assessing a manager’s effectiveness

The strength of motivation & the morale of staff

The success of their training & development

The creation of an organisational environment in which staff work willingly & effectively

Meeting important deadlines

Accuracy of work

Level of complaints

Adherence to quality standards

Productivity

Adhering to budgets set

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Success Domains

Key is Balance

PersonalGrowth

RelationshipsWork

MaterialWealth

PowerSpirituality

HealthIntegrity

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The Basic Managerial Skills

Planning, Organizing Setting goals (Prioritize & Posterioritize) Self assessment (Contribution, Productivity) Team building (Participation,Interpersonal) Managing time and stress Problem solving and decision-making Creativity Communication & listening (Multi culture) Emotional Intelligence

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Emotional Intelligence

• Ability to monitor your own and others’ emotions and deal with them effectively

• Leaders with emotional intelligence are– More likely to detect friction and eliminate

conflict– More flexible – Better situational leaders

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The Basic Leadership Skills How you manage!

Philosophy, style, approach, attitude, emotional intelligence.

Motivating and inspiring others to high levels of performance

Effective leaders know how to lead in any given situation, with any given group of individuals

Effective Leadership is very rare – and extremely valuable to organizations

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STRESS MANAGEMENT

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What is Stress?

Stress - the unconscious preparation to fight or flee that a person experiences when faced with any demand

Stressor - the person or event that triggers the stress response

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Stress Approaches

FightFlight

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Potential negative consequences of a destructive job stress-burnout cycle.

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Yerkes-Dodson LawPerformance arousalHigh

Low

Low(distress)

Optimum(eustress)

High(distress)

Stress level

Boredom fromunderstimulation

Optimumstress load

Conditions perceived

as stressful

Distress fromoverstimulation

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Sources of Stress at Work (Internal & External)

Work Demands TTaasskk DDeemmaannddss RRoollee DDeemmaannddss

Change & uncertainty Lack of control Career progress New technologies Work overload/underload

Role conflict: Interrole Intrarole Person-role

Role ambiguity IInntteerrppeerrssoonnaall DDeemmaannddss PPhhyyssiiccaall DDeemmaannddss

Abrasive personalities Sexual harassment Leadership styles

Extreme environments Strenuous activities Hazardous substances

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Stress Sources at Work(Internal & External)

NonWork Demands FFaammiillyy DDeemmaannddss PPeerrssoonnaall DDeemmaannddss

Marital expectations Child-rearing/day care arrangements Parental care

Religious activities Self-improvement tasks Traumatic events

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How to combat stress?

Mental Count to 10 Control your thoughts Fantasize Ignore the problem??? Meditate & Yoga

• Focus point• Control your breathing

Think about how you’ll be a better person• Failure• Success

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How to combat stress?

Physical Stretch Massage Exercise Aromatherapy Reflexology

Stress and Money PrioritizeDelegateDiet SleepLaughter

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Maintaining Work-Life Balance

The importance Changing social scene Changing work culture Increased work time Dual income families

Steps to achieve work-life balance: Discourage employees from working late Take a regular employee satisfaction survey Provide vacations flexi times