PANKAJ JHAAddress: Siddharth nagar Sharma plot, near teacher’s colony

Khar (east), Mumbai- 400051 Email: jhapankajj@rediffmail.com Phone No: +919029179303

OBJECTIVEHighly skilled engineering professional looking for a position that will let me utilize my expertise and exception Knowledge of the industry in being a valuable team player of the engineering team of your prestigious company

PROFILE SNAPSHOT Multi-faceted, efficient & reliable administrative professional with 5 years of experience in

engineering, servicing & logistics alerts Hands-on executive passionate about utilizing technology to improve business results Self motivation, creativity and initiative to achieve both personal and corporate goals, Excellent

decision making skills with a positive approach I have the opportunity of using my engineering education , hands – on job experience in a top

engineering firm

KEYS PERFORMANCE AREAS

Maintenance : Installing the machines, commissioning, fault finding in the m/c , documentation of reports

As per records, logistics reports of spare sparts, SRF & Training to customers

Sales promotion: Building brand focus in conjunction with operational requirement. Ensuring maximum brand visibility and capture optimum market shares. Managing brand Images building and awareness campaign

Core Competencies Analysis Market identification & penetrationLeadership logistics updatesMaintenance Negotiation skills

EDUCATION

Diploma (Electronics and Telecommunications) from University of Mumbai in 2007 with First class From Vidyalankar polytechnic (MSBTE) location Wadala antop hill

Done schooling from New English School (IES), location bandra (east). Mumbai -400051 (2nd class)CARRER SKETCH

ELGI EQUIPMENTS LIMITED, Mumbai

(05 Jan’08 to till 06 May’11)

ATS ELGI is a leading manufacturer and distributor of automotive service equipment in India. ATS ELGI offers the widest range of garage equipment in the country, thereby earning the tag of a one-stop-shop solution for customers. Our products bear the hallmark of quality, innovation and efficiency.

ATS ELGI is a wholly-owned subsidiary of  Elgi Equipments Ltd.  ATS ELGI has steadily grown to capture a large portion of the market share in India. The company manufactures or deals in nearly 35 equipment and over 150 tools and accessories. ATS ELGI services customers across India and in several other countries through a network of 13 branches and over 65 dealers.

Designation: Sr service engineer

Description: Manufacturing all garage equipment, automotive product

Location: Mumbai

Responsibilities:

IN MUMBAI, Handling service calls , dealer management calls Installation ,commissioning , fault finding of automotive product Maintaining calls registers, closing of calls Training to the customers, commissioning & inspection of sites Sites inspection, Training to customers , Modification of machines, Maintain logistics alert, Collection of outstanding payments (service). AMC followship & payment collection, service revenue. Upkeep of all machines through Preventive, Predictive and Break down Maintenance Draw up preventive maintenance Schedule and Implement Track and take corrective action by maintaining machine history data. Draw up actions for maintenance prevention, Spares cost reduction and machine uptime

improvement Having basic knowledge on PC hardware Able to install OS software and able to troubleshoot OS related problems Troubleshoot basic network connectivity problems Installation of internal as well as external UPS & Fault finding

CARRER SKETCH

Electronic & Engineering Company, Mumbai

Electronic & Engineering Co. (I) Pvt. Ltd. (EECI) is an accredited ISO 9001:2000 engineering company of the EEC Group. EEC Designs, Manufactures & Supplies products in the field of Non-Destructive Testing.

Designation: Manager (service)

(05 June’11 to till present)

Description: EECI markets products in the field of Non-Destructive Testing. In the NDT division

Location: Mumbai

Responsibilities: Handling the Techno-commercial team, dealers. (NDT products)

1) Planning and co ordination of all after sales activities

2) Lead a strong team of service engineers, technicians, Dealers, material management personnel.

3) Ensure mapping of client needs and ensuring excellent service standards are achieved.

4) Manage the service operations with a high focus on bottom line enhancement through optimum utilization of resources.

5) Build strong relationships with all business partners, dealers, internal sales personnel and suppliers. Ensure stringent inventory control of spares and order management.

6) Work closely with Regional Sales Managers and Product heads to drive top line growth through service interventions and strategies.

7)Define and manage for the quality inspection process and policies for new material/ product delivery prior to dispatch as well as maintained and serviced equipment.

8) Implement and adhere to stringent quality standards (eg: ISO etc).

9) Manage and oversee the preparation and records of various documents to ensure compliance with standards & customer requirements. Implement customer feedback for every service and or maintenance job.

10) Ensure all service manuals are updated and team is well trained and aware of service procedures and standards.

11) Working on EBS, CAPA, CCS & MOM meetings.

STRENGTHS

Possess good relationship building and interpersonal skills Hardworking and quick learner Commitment towards work Sincerity and Self-Confidence Quick adaptability to challenging situations

Additional information: Date of birth : 5th March 1985 Programming Language: Knowledge of MS office, Networking, PowerPoint Operating System: Windows 10/XP, MS DOS, ERP Languages Known : English: Read, write, and speak

Hindi: Read, write, and speak Marathi: Read, write, and speak Maithali: Read, write, and speak

Hobbies: Playing cricket, & caromNationality : Indian

AREA OF INTEREST: Servicing, maintenance & Oil & power DELARATION I hereby declare that above furnished data is corrected to the best of my knowledge

Date: Yours faithfully Pankaj jha