7/21/2019 Manager Director In Fort Pierce Port St Lucie Jupiter Florida Resume MaryLou O'Connor

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MaryLou O’Connor, M.B.A., M.A. Port St. Lucie, FL 34953

561-400-9302marylouoconnor26@gmail.com

SUMMARY OF QUALIFICATIONS  More than 20 years of experience in health care including supervisory role for more

than 12 years.

  Grew department revenue by at least 3% each year as supervisor

  Maintained customer service and patient satisfaction above the 90th

 percentile eachyear as supervisor

  Maintained departmental productivity above 95% each year as supervisor

  Serve on hospital committees committed to positive change and patient care: Ambulatory Advisory, Ambulatory Services, and Wellness Committees

  Passionate about providing the best possible patient care leading to an improvedquality of life

EXPERIENCE2003-present Supervisor - Cardiac and Pulmonary Rehabilitation and EECPCenter

Boca Raton Regional Hospital, Boca Raton, FL

  Supervise 9 employees, both full-time and per-diem and manage all aspects ofhiring, training and evaluating staff.

  Ensure provision of services within the department maintains compliance with theorganization’s and department’s policies and procedures as well as The JointCommission and appropriate regulatory agencies

  Ensure that departmental and hospital wide performance improvement measures

are met  Maintain operational quality excellence of all programs to ensure the cost-effective

delivery of quality services and positive outcomes for services provided

  Prepare monthly and quarterly variance reports as well as yearly departmentalbudgets.

  Perform EECP therapy on patients as a treatment for angina.

  Serve on the following committees:o  Ambulatory Advisory Committee - Assist in the decision making and ranking of

electronic medical record vendors for the purchase of an enterprise system of theentire hospital. Prepare patient scenarios for all vendors to demonstrateelectronic medical record capabilities.

o  Ambulatory Services Committee - Ensure hospital wide constant readiness forThe Joint Commission

o  Wellness Committee - Develop initiatives to promote healthy lifestyle changes tohospital employees

  Also continue to perform all duties listed below under Exercise Specialist.

7/21/2019 Manager Director In Fort Pierce Port St Lucie Jupiter Florida Resume MaryLou O'Connor

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1996-2003 Lead Exercise Physiologist – Cardiac and Pulmonary Rehabilitationand EECP Center

Boca Raton Regional Hospital, Boca Raton, FL

  Assess and evaluate Phase I, II, and III patients during recovery from events suchas myocardial infarction, angioplasty, stenting, coronary bypass grafting surgery, or

exacerbations of COPD.  Design and implement cardiovascular, resistance, and flexibility exercise programs

for Phase II and III cardiac and pulmonary rehabilitation patients based on American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR), AmericanHeart Association (AHA), American Lung Association, and American College ofSports Medicine (ACSM) guidelines.

  Perform educational training for patients that includes diagnosis andpathophysiology of heart and lung disease, nutritional counseling, risk factormodification, symptom management, medication compliance and exercisecontinuance

  Develop staff scheduling for proper staff rotation while maintaining patient safety

standards as well as maintaining department productivity above 95%.  Perform community lectures on various health topics

1995 –1996 Physical Therapist AideBoca Raton Regional Hospital, Boca Raton, FL

  Develop resistance and cardiovascular exercise program for physical therapypatients to aid in restoring physical function, range of motion, strength, as well asreducing pain.

  Prepare patients for electrical stimulation therapy, heat, and ice treatments

  Coordinate the hospital’s Employee Fitness Program 

CERTIFICATIONS  Advanced Cardiac Life Support (AHA)

  Basic Life Support (AHA)

EDUCATION

  Master of Business Administration in Health Services Management Keiser University

  Master of Arts University of North Carolina at Chapel Hill

  Bachelor of Arts University of North Carolina at Chapel Hillo  Dean’s list and ACC Academic Honor Roll

PROFESSIONAL AFFILIATIONS

  American Association of Cardiovascular and Pulmonary Rehabilitation  American College of Sports Medicine

  National Association for Healthcare Quality

References Provided Upon Request